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Business Profile

Online Consignment

Glambot, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Consignment.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent multiple emails about my package that was delivered on September 16th, 2022 that contained hundreds of dollars worth of makeup/beauty items. I have asked for so many updates yet there is never a response. They keep saying to email the email address provided but no one ever responds. Stay away from this company. They do not honor what their company goes by.

    Business Response

    Date: 10/17/2023

    Customers package was lost en route to us. We have since contacted the customer and reimbursed them for their lost package.

  • Initial Complaint

    Date:06/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company says they will give money for new or gently used makeup items. I sent 15 plus items to them to sell. Most were new and the rest gently used. They sent me an offer that I rejected since what I sent was well over the value they were offering. I have sent four messages to them and they are not responding back. They sent me an offer on June 1st. I immediately rejected the offer and paid by PayPal $40 for them to return all my items back. I have pictures of every makeup item I sent them. I have the paypal transaction that proves I paid for my items to ship back to me. They are not responding. I want my all my items back.

    Business Response

    Date: 07/07/2023

    The **** Tracking For ***************************************** shows DELIVERED ON JUNE 12, 2023.  It appears to me that she filed her complaint with BBB after the delivered on date declared by ****, an Agency of the U.S. Government. 

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I sent 40 ***************** products to glambot a website that buys gently used make up. 16 of them being the good apple foundation which in store are $25. On glambot website they sell for $22. None had been used not even once and they sent me an offer for $15. The lock it foundations I sent 4 they sell for $12 on their website. I sent two brow pomades they sell for $10 each on their website. On the website as well they state products and what they pay for each I didnt even get a dollar per item. And none were valued at less than **** per their website. If I deny their offer they will charge me $30 to ship 5 lbs of make up back to me. I think they are ripping people off and maximizing on a oh send this in well give u an offer if you dont like it u can pay $30 and get it back they didnt even list how many items I sent or anything.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18956014

    I am rejecting this response because: My email address is ******************* 

    Sincerely,

    ***************************

    Business Response

    Date: 02/14/2023

    Hi,

     

    Could you send your email address? We'll locate your package asap. 

    Customer Answer

    Date: 03/01/2023

    I have heard back from the company. Thank you

  • Initial Complaint

    Date:12/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18520781

    I am rejecting this response because: I have sent over the information they have asked for through the email they provided. I have not had any responses from them. I sent them the tracking number that was provided to me via the label that Glambot provided for me to sell my items. 

    Sincerely,

    *********************

    Business Response

    Date: 12/15/2022

    Hi,


    Thank you for contacting us. We are currently searching for your package. Could you message ****************************** with more details about your package?

  • Initial Complaint

    Date:11/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18466939

    I am rejecting this response because:Company needs to find my order number in their system by my address or and or email, the company has waited over 1 month to respond to this complaint why is that

    Sincerely,

    *********************************

    Business Response

    Date: 12/15/2022

    HI,


    Thank you for reaching out. Could you reach out to ****************************** with your order number and name of the item?

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders on glambot.com in July and never received my items I had ordered from them in the past with no issues but this time I received nothing and no response from the company I tried emailing there customer support 7 times I also reached out over social media no response they do not have a phone number on July 20th I placed an order of ***** ******** then on July 21st I ordered ***** ******** I purchased multiple makeup items both orders they where marked as shipped together but never received I contacted the shipping company by phone they told me that tracking number was never shipped and only a label has been submitted under it so according to the shipping company my orders where never actually shipped to me I'd like a refund for the items I never received

Glambot, Inc is NOT a BBB Accredited Business.

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