Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillz deleted an account with pending withdrawls in the amount of $35 They also then deleted an account with $20 added.Im seeking compensation for $55 from skills as they have not been clear in communicating why this money has disappeared.

  Business Response

  Date: 08/02/2023

  Hello Cree,
  
  Thank you for contacting us through BBB and Skillz player support team.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: #******** and 14234788.
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  Players may not have more than one registered account with the same personal information, such as their name, email address, phone number, mobile device, and payment method.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, ********, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: *********************************************.
  
  Thank you,

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20379956
  
  I am rejecting this response because:

  Skillz deleted an account with winnings in it and said I could keep my other account. When I tried to log back in they had deleted the account. I made a new one to message them. I deposited $20 before telling them the situation. Next thing I know the account has been deleted and they have not returned to $20 to me.

  As this has NOTHING to do with winnings or creating an account falsely I would like compensation for the $20. If Skillz is unwilling to comply I will be contacting my bank with more than enough information to file a fraud case. They can keep their $35 since it will make them feel so much better ?? 

  Ive deposited and lost more than enough money to Skillz for this to look incredibly suspicious and fraudulent. Please see my account deposits and know that I have never made a withdrawal. There should be more than enough information to understand the situation.

  Im super disappointed in the app and their unwillingness to provide customer service. Ive been using the app for years, pouring money into it with nothing in return. Now they are unwilling to make things right which is so disappointing!

  Sincerely,
  
  *********************

  Business Response

  Date: 08/11/2023

  Hello Cree,
   
  Thank you for staying in touch with us through BBB and Skillz Player Support.
   
  As you know Skillz prides itself in the fairness and security of its players and platform and we will do everything in our power to keep our platform fair on all accounts.
   
  Please note all cash entries are non-refundable and are explained in detail in our Terms of Service 8.8, which I will link below for easy access.
   
  Skillz considers this case closed, and that decision is final.
   
  You can review these terms by following this link: *********************************************.
   
  Regards, 
   

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20379956
  
  I am rejecting this response because:
  
  Skillz is failing to address the issue. I deposited money and they closed my account. They are saying it was a cash entry for a game. I will now be claiming fraud with my bank about this matter.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly contacted Skillz about them blocking my account. I have been a member of their games for 5+ years and had almost 62k wins on Strike by *******. Ive put $1,000s and $1000s of dollars in this game, and now they treat me as if I dont exist. *** even unofficially worked for them, defending them in their chat room. Helping other players constantly with questions, not to mention other things I have done to aid their Trust and Safety adept. No, they didnt ask me to do this, but I am simply trying to explain that I, in no way, was a threat, nor a problem, for them and show they had no cause to ban me. I noticed that my games wasnt matching, so I contacted support, who stated everything was ok with my account, but if I still had issues, to contact them after 7/15. I have sent them request emails every day since, and no one will tell me why I have been banned, and I get automated responses saying they will contact me, but they never follow up. I follow all the guidInes and rules and they have had absolutely no reason to take my account from me. They are a business who cares nothing about their players. This account means the world to me and I have begged and pleaded with them to just even respond. They have continuously ignored every attempt I have made to get them to reach out to me and resolve this. Like I said previously. I have not done a single thing to get banned, and I want some answers and I want my account back.

  Business Response

  Date: 08/02/2023

  Hello ******,
  
  Skillz takes all legal threats seriously and would like to share more about the actions that have been taken on your account.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: #*******.
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: *********************************************.
  
  Thank you,

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20377878
  
  I am rejecting this response because: I have done nothing to merit the closing of my my account, and I do not have an email that specifically states what they used to determine this action.  I want my account back. I have supported Skillz over the years, not hurt them. 
  Please hear me. I want my account back. That is the only resolution I will accept. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/11/2023

  Hello ******,
  
  Thank you for staying in touch with us through BBB and Skillz Player Support. 
  
  As you know Skillz prides itself in the fairness and security of its players and platform and we will do everything in our power to keep our platform fair on all accounts.
  Skillz considers this case closed, and that decision is final.
  
  You can review these terms by following this link: *********************************************.
  Regards, 
  
  

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20377878
  
  I am rejecting this response because: Skillz cannot provide any information as to why they banned me. They dont have one. I want my account back and will continue to fight this. You should be ashamed of what youre doing. I did nothing wrong and goes to show everyone how you mistreat your patrons. You ban them just because you can, without cause. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been playing skillz blackout bingo for years. Ive done over 3 zoom verification with them and all came back with my account in good standing. (See proof of the most recent one). I withdrew $8,000 and all of a sudden they lied and said my account is banned for cheating. How can my account be banned for cheating when Ive done a zoom verification and my account was in good standing. This clearly shows that this company does not want to pay you the money I fairly won and I record every single match. I demand that I get what Im owed and stop robbing people.

  Business Response

  Date: 08/02/2023

  Hello *******,
  
  Skillz takes all legal threats seriously and would like to share more about the actions that have been taken on your account.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: #********?.
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: *********************************************.
  
  Thank you, 
  

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20370851
  
  I am rejecting this response because I have solid proof my account was always in good standing I have attached the emails from skillz itself where after all my zoom verifications I always received My account is in good standing so how can my account be in good standing and you could ban someone. Your response is moot. I have attached my proof, the emails again
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/11/2023

  Hello *******,
  
  Thank you for staying in touch with us through BBB and Skillz Player Support.
  
  Unfortunately, after a player has been found to violate our Terms of Service, they are no longer allowed on our Skillz platform. As you know Skillz prides itself in the fairness and security of its players and platform and we will do everything in our power to keep our platform fair on all accounts.
  
  Players may not have more than one registered account with the same personal information, such as their name, email address, phone number, mobile device, and payment method.
  
  Due to this, your account has been banned, and you are not permitted to use the Skillz system again.
  
  Skillz considers this case closed, and that decision is final.
  
  You can review these terms by following this link: *********************************************.
  
  Regards,

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20370851
  
  I am rejecting this response because:
  
  I HAVE NEVER HAD MORE THAN ONE REGISTERED ACCOUNT. So stop lying. I have never played on more than one account nor have I had any. 
  

  Ive got solid proof my account is always in good standing. I have solid emails from skillz. I have records of my games. So bring your proof. Because I have mines. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without any reason blocked my account I am honest player and they didn't reply ever really disappointed I am just crying honestly please back my account

  Business Response

  Date: 08/02/2023

  Hello Kamran,
   
  Skillz takes all legal threats seriously and would like to share more about the actions that have been taken on your account.
   
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: #********?.
   
  Skillz takes the fairness and security of its players and platform very seriously.
   
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
   
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Here are the Terms of Service again for your reference: *********************************************.
   
  Thank you,
   

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20351691
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Because I am a honest player and please skillz team I request you check again and please enable my account again I request you my username is Kamran321

  Business Response

  Date: 08/11/2023

  Hello Kamran,
   
  Thank you for staying in touch with us through BBB and Skillz Player Support. 
   
  Unfortunately, after a player has been found to violate our Terms of Service, they are no longer allowed on our Skillz platform. 
  
  As you know Skillz prides itself in the fairness and security of its players and platform and we will do everything in our power to keep our platform fair on all accounts.
  
  Our internal fairplay team reviewed your account and found several violations that have been advised in Ticket#  14213220?
  
  Due to this, your account has been banned, and you are not permitted to use the Skillz system again. 
  
  Skillz considers this case closed, and that decision is final.
   
  You can review these terms by following this link: *********************************************.
  
  Regards, 
  

• Initial Complaint

  Date:07/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been playing one of their games for awhile. The very day I was suspended I spent about $30 or $40 on their bubble shooter game. I had 7 $10 games pending results and a balance left on my account. With zero response or heads up from these people, my account was suspended. Ive sent emails and havent received a response. And that money is just gone?! They just get to keep it and not say anything to me about it. Theyre snakes.

  Business Response

  Date: 07/19/2023

  Hello ****,
  
  Thank you for contacting BBB and Skillz Player Support.
  
  
  Thanks for your patience while we looked into this for you. It seems we were unable to locate an account in our systems with the email you wrote in from. Just to confirm, would you mind sharing more information so I can look into this for you?
  
  Date of transaction: XX
  Type of Card: XX
  Last-4: XX
  Billing Zip Code: XX
  Match ID:
  ******************** Username:
  Email on Skillz:
  
  Any information you can provide me would be greatly appreciated.
  
  Regards, 

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillz *** sent me a nonnegotiable check. I have tried every telephone number I can find for them but theyre all disconnected. I would like my money but I highly doubt that will happen.,I just want them to be known as the scammers that they are so other people arent taken advantage of like I was.

  Business Response

  Date: 07/28/2023

  Hello ******, 

  Thank you for reaching out through BBB and Skillz Player Support.

  I personally asked my internal payments team and they advised that the check was sent and has been uncashed. 
   
  We can do one of three things to help and get your funds to you as soon as possible! Please reach out through here or ticket: 14212820.  
  -Reissue your check
  -Add the funds back to your Skillz account
  -Registering for E-payments will allow you to receive future payments via ACH.  

  
  I look forward to hearing from you so I can move forward with your request. 
   
  Best, 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was closed with $188 and a potential of another $200 when it was closed with no warning. They stated I had another account, but that account I had been locked out of for over a year. So I never used it. Further more, I only added money to my second account. So they knew it was my active account. They stole at minimum $300 from me.

  Business Response

  Date: 07/20/2023

  Hello *****,
   
  Thank you for reaching out to us through BBB and Skillz Player Support.
   
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (14176266).
   
  Skillz takes the fairness and security of its players and platform very seriously so we closed your duplicate account under ******** On July 11, 2023, and your funds of ****** & ****** were transferred to your main account under LadyLeoStuart after further review, it seems you have spent the full amount in cash matches.
   
  Please keep in mind any further violations will not be transferred but forfeited.
   
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Here are the Terms of Service again for your reference: ***************************************************;

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a withdrawal of funds (~$35) in February of 2023. I reached out to them multiple times in June and July, 2023. They always replied to the messages saying they would escalate my ticket and someone would reach out within the next 1-2 business days. No one has ever reached back out. For everyone on here that is going through the same thing, I think a class-action lawsuit is necessary to stop this behavior. If someone is willing to put this together, I have created an email address ********************** that you can send me details on how to participate. This has come down to principle. I am happy to work with someone too to start a lawsuit.

  Business Response

  Date: 07/21/2023

  Hello ******,
  
  Thanks for contacting BBB and Skillz Player Support.
  
  As previously shared in the ticket: ******** I have been in contact with my payments team and we have reissued your check as requested, 
  
  I have also added a $10.00 Bonus Cash to your account as a token of appreciation for your patience. 
  
  If you have any questions please reach out to me here or on the ticket: ********
  
  Best, 

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my matches stopped matching and I had issues joining tournaments. I contacted support and they told me I was flagged for an in depth manual review. I think my withdrawal of around $2,160 triggered it. I then received an email saying that I had been temporarily suspended for intentionally playing poor to influence the algorithm, but they said they'd reactivate my account if I explicitly state that I agree to the terms of service, which I did. They reactivated my account and warned me that in the future, make sure I use only one account as to not break the terms of service. Weird, because that's not the reason I was originally given for my suspension.With that said, I have never intentionally played poorly. I have had some bad streaks but watch my replays; I'd lose by a few seconds or because I made a different move or because I made a mistake. As humans, some times people just play bad. I think the real issue was that after a bad streak, I'd try to win back what I lost by going into higher cost games. Even so, sometimes I'd lose those too! They've seen me go on some really bad streaks before. One time I lost $2,000 in a few hours playing against someone I usually am 50/50 with! It's like they expect you to consistently play at a certain level and if you can't/don't, you're cheating.The reason I'm reporting this is because even though they reactivated my account, they took all of my funds. I asked them to review their decision as from the $2,260 I had (between withdrawals and in my account), only around $200 was won from players of lower skill. The rest was from players of even or higher skill, and from a player who kept challenging me to rematches. They said their decision is final. I deposited some money and played a bit after this, but then I was like what's the point of putting in the time, effort, and money if they can just drain your account for whatever random accusation they want to throw at you? Ridiculous.

  Business Response

  Date: 07/07/2023

  
  Hello Misa, 
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the warning email sent to you in Ticket: ********?
  
  Skillz takes the fairness and security of its players and platform very seriously. We appreciate your response to Agree to our terms of service in ticket ********. Your account is reopened and ready for you to play matches, please keep in mind to stay within the guidelines to avoid any further interruptions to be made. 
  
  We have determined that the winnings earned from matches were in violation of our Terms of Service and will not be awarded but forfeited. This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
  Best, 
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account to play solitaire cube game. My username was *********. The skillz.inc company has banned me for no reason. I would like to get my account back

  Business Response

  Date: 06/30/2023

  Hello Nomin,
  
  Thank you for reaching out through BBB and Skillz Player support.
  
  I have reviewed your account under the email address you have shared with me. I can see the account is open and ready for use I can also confirm this account has never been closed before.
  
  Please ensure you use the correct username ********* and/or Password to log in.
  
  If you have any more questions, please feel free to reach out through your open ticket: ******** or through here.
  
  Best,