Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of these transactions were taken out of my account without my authorization. I went to jail on January 19, 2023 and got out May 30, 2023. Without being able to see these charges taken place, cause i was in jail, this company kept charging my account for no reason, I didnt aurthorize any of them, I wasnt playing any games, no one had access to my account , but me... And i was in jail... So these are fraudeulant charges, and i need my money back...

  Business Response

  Date: 06/30/2023

  Hello *****,
   
  Thank you for reaching out through BBB and Skillz Player support.
   
  We were unable to locate a Skillz account using your name or the email address you used to write in to us. Could you please provide your Skillz user name, or the email address associated with your Skillz account, so we can investigate further if available? You can find your user name in the upper left hand corner of any Skillz game.
   
  Furthermore, wed be glad to track down this deposit and look into this further for you!
   
  If this transaction was through PayPal, please provide the following information:
   
  Email associated with the PayPal account
  Date of deposit
  Amount of deposit
  17-digit PayPal transaction ID number
   
  If this transaction was made with a credit/debit card, well need the following details:
   
  Last 4 digits of the card
  Amount of deposit
  Date of deposit
  Type of card ****** MasterCard, etc.)
  Billing Postal Code
   
  If the card used was linked to your ApplePay, we will need the card info above, as well as the Device Account Number within ApplePay that's linked to the specific card used. This is the information that is passed to merchants and will assist us with locating the transaction in our system.
   
  To find this information, open your wallet on your iPhone, then tap the card, then tap the "..." button. This screen will show the last four of your card as well as the last four of the Device Account Number that we require.
   
  We look forward to your reply so we can track down the issue and get this resolved for you as quickly as possible!
   
  Thank you,

  Customer Answer

  Date: 07/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I haven't played skillz games well over 6 months to a year before these transactions... but when i did have an account it was ********

  My credit card , was a **** Cash-app card with **** being the last four digits...Ive never had any transactions with this Skillz ************* before, when i did play the game beforehand, the merchant was just skillz..... This Skillz ************* Ive never had any business with them... ************ continues to keep trying to charge my account with bogus charges.....
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud. This company charged over $520 on my bank card and Ive never even heard of them. I reached out to them via email and have not heard back. This is INSANE.

  Business Response

  Date: 06/27/2023

  Hello Isaah, 
  
  Thank you for contacting BBB and Skillz Player Support. 
  
  To better assist you would you please provide the additional information so we can further investigate? 
  
  Skillz Username
  Skillz Email
  Previous Tickets 
  
  Form of payment used Last four (XXXX)
  Amounts 
  Dates 
  
  Once we have more information I will share more with you. 
  
  
  
   Regards,
  
  
  
  
  

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dominoes gold under Skillz is a scam. They have a bot player who wins every leaderboard listed. I have asked to be blocked from this bot multiple times and all they say is they will look into it. And they continue to match me to it. It hardly ever loses. On a 500 match each player has to put 285$ to win just 215$! Also when you are cashing out they will refund your card if you are even, however they only send paper checks to winners! I have been waiting 4 weeks for 3 checks currently. Its a ploy for you to lose and then them to just finally put the money back on your card I doubt any checks have been issued! Its just a big scam

  Business Response

  Date: 06/27/2023

  Hello Guy, 
  
  Thank you for contacting BBB and Skillz Player Support. 
  
  Cash competitions have a well-established legal, social, and commercial precedent spanning everything from classic board games to major sports tournaments. The Skillz platform advances this trend by providing skill-based gameplay on mobile devices, letting gamers win real money. Skillz uses sophisticated algorithms to determine that the winners of Skillz games are decided by ability, not by chance.
  
  Skillz takes all suspected illegitimate behavior very seriously, and we encourage you to report any suspicious gameplay or behavior.
  
  Please be advised that the use of bots or other automated technology is not allowed on the Skillz platform. As such, each player you encounter is another human opponent you have been matched with based on your personal skill rating.
  
  If you have any additional reason that you suspect this player is involved in illegitimate behavior, please let us know. Please note that we cannot share the results of an investigation, but be assured we will investigate this report fully.
  
   
   Regards,
  
  
  

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20234692
  
  I am rejecting this response because: it didnt even begin to address  the waiting weeks for winnings that I still havent received! Especially after looking at all these complaints on this site. It seems they have a long standing policy of not paying on time! I am owed 1195 of 3 checks they failed to send in the 4-6 week period even tho it actually says 2weeks!
  
  Sincerely,
  
  ***************

  Business Response

  Date: 06/28/2023

  Hello Guy, 

  
  Thank you for contacting BBB and Skillz Player Support. 

  
  Again, we apologize for the delay in processing your withdrawal request.

  
  As I shared today in recent communication we are processing your request and will be sending out your withdrawal this week. 

  
  If you have any further questions please feel free to reach out through Ticket: 14118052
  
  Kind regards,
  
  
  

  
  

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20234692
  
  I am rejecting this response because:
  I did not receive any communication stating it would be sent this week. I got one saying a check could be sent again this week emphasis on COULD. They asked me to enroll In the bill app and provide my checking info as well as asking if I still had access to my cards I made deposits with. I confirmed it and yet to have heard anything else. Still waiting on my money they have plenty of options to send it. Why the hold up? 
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Payment From a withdrawal I Made from my account was processed on the 21st of May. I never received the check That was a total Of 800 Dollars. I contacted customer support numerous times with no response as 2 when I will receive a re issue check for said amount. I have received withdrawal checks that were posted after that date For ********** of money.

  Business Response

  Date: 06/27/2023

  Hello *****, 
  
  Thank you for contacting BBB and Skillz Player Support. 
  
  I want to formally apologize for the delay in your withdrawal request. 
  
  I have been in contact with my payments department and have requested for your payment to be expedited be sent out this week. 
  
  We would like to welcome you to register for E-payments. This will allow you to receive future payments via ACH. The invite email will include an enrollment link to create an account and set up your banking information. If you wish to enroll, the invitation will be sent to your preferred email on file unless you indicate otherwise. 
  
  Please reach out through here or the Open ticket ******** for further assistance.
   
   Regards,
  
  
  
  

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20229882
  
  I am rejecting this response because: 

  I do not accept your Offer For electronic payment.I would like my check to be mailed and delivered by the end of this week as proposed by the skillz support team. I do not trust giving you any of my banking information due to the current financial issues that have derived from the negligence of the skillz staff

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/28/2023

  Hello *****, 
  
  Thank you for contacting BBB and Skillz Player Support. 
  
  I appreciate your response in reagrdto the **Payment option we wont send the invite.
  
  Any withdrawals up to the amount of your total deposits will be processed using the same form of payment as your deposit, either your PayPal account or credit card, in order of oldest to most recent. We are unable to refund to a specific deposit method. Winnings exceeding your total deposit amount will be sent via paper check if youre in the US, or PayPal account if you are playing from another country.
  
  Most withdrawals are processed within about 10 business days. However, for security reasons, it can sometimes take up to 6 weeks for a withdrawal to arrive.
  
  If you have any further questions please send them through your open Ticket: 14075641
  
  
  Kind regards,
  
  
  

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20229882
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* I am rejecting This offer because it has nothing to do with the current situation. I am looking for A 800$ check that never arrived. The check was supposed to be Remailed and expedited by the end of this week was the original resolution agrement. Clearly, skills is not holding up to the end of said agreement.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had around $50,000 stolen from me from this merchant. I have filed a fraud investigation with my Chase credit card but apparently this merchant has sent over documentation as well, even though I have repeatedly tried to contact the merchant and have not been able to reach a live person and no one from ***** has either. This leads me to believe this isn't even a legitimate merchant, especially considering the hundreds of complaints against them and they have no working phone number and a PO box as an address. I have provided documentation that I've had multiple accounts and passwords show up in a data leak and have been compromised but apparently I need even more information to prove that I never authorized these charges and they were in fact not made by me. Since I haven't even been able to contact the merchant, it has been impossible to get any more information to prove that these charges were not legitimate. They have opened up an appeal but unless I can get additional information from the merchant, the claim will likely be denied again and I will be responsible for all these charges that I did not make/authorize. I am looking to get in contact with the merchant, to get the documentation that they provided to ***** sent to me as well, and looking for a way to resolve/refund all this money that I did not spend.

  Business Response

  Date: 06/23/2023

  Hello ************* 
  
  Thank you for staying in touch with me through BBB and Skillz player support.
  
  For us to begin our internal investigation we would need more information from you. I can see you did email us today in regard to the situation on ticket ******** but have yet to hear the details asked to verify the claims for us to conclude our internal investigation.
  
  Please respond to us through that email I will also go ahead and request the same information here for us to be able to move forward. 

  
  If this transaction was through PayPal, please provide the following information:
   
  Email associated with the PayPal account
  Date of deposit
  Amount of deposit
  17-digit PayPal transaction ID number
   
  If this transaction was made with a credit/debit card, well need the following details:
   
  Last 4 digits of the card
  Amount of deposit
  Date of deposit
  Type of card ****** MasterCard, etc.)
  Billing Postal Code
   
  If the card used was linked to your Apple Pay, we will need the card info above, as well as the last-4 digits of Apple Pay that are linked to the specific card used. This is the information that is passed to merchants and will assist us with locating the transaction in our system.
   
  To locate this information, open your Apple Wallet on your iPhone, tap on the card you used, then tap the *** symbol, and select Card Details from the menu. Please note, this number will differ from the last-4 digits of the card itself.
  
  Let me know if you need further assistance. 
  
  Best, 

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20229044
  
  I am rejecting this response because after over a month of trying to contact this merchant (they have no working phone number), I finally got an email response. However, each time I responded back it was a different "agent" and honestly appears to be automated messages maybe using AI or ChatGPT. Considering the large amount of money I've had stolen from me, it is very concerning that neither I nor my bank have been able to reach any real live person. That combined with the significant amount of complaints and horrible reviews to the BBB, are leading me to believe that not only am I a victim of credit card fraud/identity theft, but that Skillz may very likely be a scam or an illegitimate company to begin with. 

  I have already submitted a fraud claim to my bank and they instructed me to reach out to the merchant directly as they said they needed more information. 

  In addition, their response was, "Unfortunately, as multiple chargebacks were opened for these transactions, we're unable to comment further on this ticket thread for policy reasons." When I asked why they can't share the information with me if they're claiming that it was "my" information (even though I do not have an account with them and have had numerous accounts hacked and know that someone has stolen my information/identity to impersonate me online), they said "As part of the chargeback process, it's a policy requirement to work directly with the financial institution in regards to the handling of the transactions and funds."

  I am going in circles as I've spent countless hours on the phone with my bank, phone provider, numerous accounts that have been hacked, BBB, etc. and trying to get to the bottom of this. And with each person I talk to, I have to explain the whole situation again and then they transfer me to someone else or tell me to contact someone else. My bank is telling me to contact the merchant, the merchant (who I can't get a hold of) is telling me to contact my bank, etc. 

  Skillz also told me, "However, if you're seeking further information regarding who made the transactions or any more specific details in that regard, then we would encourage you to file a police report as a victim of fraud and identity theft, as they will need to provide a subpoena to obtain any personal information regarding the depositor themselves." 

  To me that seems like an admission (on top of all the evidence I have provided to my bank's fraud department) that this was not me who made these transactions. I was hoping to resolve this without having to hire a lawyer and take on further financial burden on top of the thousands of dollars that was stolen from me, but it seems I may have no choice if Skillz continues to be this uncooperative. 

  Sincerely,
  
  *************************

  Business Response

  Date: 06/27/2023

  Hello ******, 

  Thank you for contacting BBB and Skillz Player Support. 

  
  We have received your Ticket # ******** and we have shared several correspondences with you explaining our process and the information we can provide according to our policies and procedures. 
  To move forward with your request, you would have to provide a subpoena. Once we receive that information from you, we would be glad to assist you and send your request to our legal team for further action.
  
  I've linked our Privacy Policy and Terms of Service for you to review at any time. 
  
   Regards,
  
  
  

  
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed $175 I cashed out from my winnings in the Blitz 21 game. The cashout processed May 5, I still havent received the check and it should have by now. I cant get a solid answer when it will arrive and customer service is terrible at replying. When I mentioned the better business bureau they simply threatened to close my account with threats like that.

  Business Response

  Date: 06/23/2023

   
  Thank you for staying in touch with me through BBB and Skillz player support.
   
  As previously explained in the ticket:14072641 I have reached out to our internal payments department and they have confirmed that the check was processed on 6/14 with an ETA of 6/20.
   
  The proof of check through that email was also attached for your records.
   
  Let me know if you need further assistance.
   
  Best, 

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is thirilogasundar my skillz user name is King~********* from *********** was playing blackout bingo from skillz for 2years and last year November 2nd I move to ***** because of the economic crisis in my country and I started to play bingo from ***** last 5th I had my 3rd zoom verification from them but today they suspended my account with 4800$ balance in account I need proper answer why they suspended me and I know I have never did anything against theyre TOC I need my account back with all the amount or I want my money back because I spent my all time on this game some days without sleep I hope BBB will help me

  Business Response

  Date: 06/16/2023

  Hello Thirilogasundar,
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (14072097).
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Skillz considers this case closed. 
  
  Here are the Terms of Service again for your reference: *********************************************************;

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20196727
  
  I am rejecting this response because: From that thousands of TOS I would like to know exactly which I did against yours TOS and Im telling this to you skills I believe you a lot that also a reason for me to move ***** but what you did to me is very shameful you should tell me exactly what I did against to ur TOS with the proof because I dont want to leave this just like that I spent a lot of money and time on skillz I need a specific reason to suspended my account with proof or I need my account back with all my money which I earned. 
  
  Sincerely,
  
  Thirilogasundar Puvindran

  Business Response

  Date: 06/22/2023

  Hello Thiriloga, 
   
  Thank you for staying in touch with us through BBB and Skillz player support. 
   
  Every account action we issue is based on conclusive evidence of a violation of our Terms of Service. 
   
  Skillz will always take the precautionary steps to verify if there are any signs of any kind of cheating, exploitation, or foul play, and for that, we cannot apologize.  Our Fairplay team will always take the necessary steps to keep the platform safe and fair for all players.
   
  Our decision is final and your account will not be reopened. 
   
  Skillz considers this case closed. 
   
  Terms of Service: ***************************************************;
   
  Best, 
   

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20196727
  
  I am rejecting this response because: Im asking you a simple question skillz players and trust and safety team tell me the exact reason for suspended my account and proof if you dont want me to give my skillz account back thats fine but I need my money or I need exact reason for account suspension and proof because Im ready to prove that I have did nothing illegal and I play fair games I have huge respect on skillz so please consider and Im looking forward for a proper explanation thanks in advance.
  
  Sincerely,
  
  Thirilogasundar Puvindran

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make a complaint about Skillz Inc. They banned my account and I was told that I violated rules by doing money laundry. I received an email that includes several rules but I have done nothing wrong. I tryed so many times to contact with skillz customer service. They just did not respond my email. I lost lots of money which is over $3000. But my total withdrawal money was something like 50$. How this can be money laundry? Just like many other people, I increased the bet money in order to win more. I did this just because I lost lots of money. I am stay at home mother who used my own savings to play. I played lots of matches and collected ticketz point over 13 million. I would like to use y collected ticketz points to get gift cards. It is clear that I am not the only person that this has happened to and this has happened to many others. I would like my account and tickets points back and I would like to know what I can do to prevent this from happening in the future because I am not doing anything wrong. This is absolutely not right. I hope you can help me with this issue. Thank you

  Business Response

  Date: 06/13/2023

  Hello *******,
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (14012836?).
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
  

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20172970
  
  I am rejecting this response because:

  None of my actions was illegal. I was playing fine. 
  
  Sincerely,
  
  ******* Ganbold

  Business Response

  Date: 06/14/2023

  Hello *******, 
  
  Thank you for contacting us through BBB and Skillz Escalated Support. 
  
  Skillz will always take the precautionary steps to verify if there are any signs of any kind of cheating, exploitation, or foul play, and for that, we cannot apologize.  Our Fairplay team will always take the necessary steps to keep the platform safe and fair for all players. 
  
  Your actions jeopardize the integrity of our system and put many honest players at risk. Weve determined to close your account permanently and this case is to be closed. 
  
  Any closed accounts are not to be reopened for security purposes. 
  
  Here are the Terms of Service again for your reference: **************************************************;   
  
  Best, 
  
  

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out the company numerous times. After responding back a few times when it came time to re-issue the check, no response to be found. It has been over 3 months since I initially withdrew the $70 that they owe me. I refuse to put more money into this game when I feel like Ive been scammed.

  Business Response

  Date: 06/13/2023

  Hello Becca, 
  
  Thank you for contacting us through BBB and Skillz Escalated Support 
  
  I would like to apologize for the delay in processing your withdrawal request of $70.00. 
  
  I have been in touch with our payments departments and they have shared that you have received your withdrawal and it has been cashed on 6/5/23. 
  
  If you need any further assistance please feel free to contact us again through ******************************** 
  
  Have a great day and thank you for being part of Skillz! 
  
  
   
  
  

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted 3 different withdrawal requests. One around April 25 and two the first week of May. I received an email stating that my request was approved and will receive checks in 1-2 weeks. Well over 4 weeks in and no checks in mail. I contacted Skillz support and all they ask for was the correct spelling of name and to verify my address. *** contacted them numerous times and still only receive the same reply asking me for my correct spelling of name and address. After I reply with my name and address I dont get a reply from them. Im beginning to think their stealing my money. I see others with the same problem. This company should be shut down for fraud. How are they able to steal peoples money? Its not a lot of money but the owe me over $100 and Im seeing where they owe others over *****. Its to the point where I contact them everyday now and they dont even bother to reply anymore. I havent heard anything from them in over a week now. Im very disappointed in them. I wouldnt recommend anyone play none of their games. Im giving them a 1 star rating on any review platform I see them on.

  Business Response

  Date: 06/06/2023

  Hello *****, 

  
  Thank you for contacting us through BBB and Skillz Escalated Support. 

  
  After further review, of the account linked to the email address you have written from I do not see any withdrawals requested.

  
  We kindly ask you for the withdrawal information or email address linked to those so we can further assist you. 

  
  If you have any further questions about our platform please reach out through here or at **********************************. 
  
  Best, 
  

  
  

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20129116
  
  I am rejecting this response because: Here are photos of emails sent to me. As you can see the originals funds I deposited, you sent back to my bank. The complaint is Ive never received these checks that you listed.

  check for $25 withdrawal #*******

  check for $15 withdrawal #*******

  check for $32 withdrawal # *******

  
  Sincerely,
  
  *************************