Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent plenty of money on this app but the other day I won the $150 bonus. I played and lost it all in 9 games. I went on to play and won a few hundred but only a couple of dollars could be withdraw. Odd because it states at the withdrawal screen that BONUS WINNINGS CAN NOT BE REDEEMED BUT WINNINGS FROM BONUSES CAN BE. I wound up screen recording everything and Omg. eberything I won with my own deposited money could not be withdraw. I contacted ***** their ******** rep and showed her the videos. She said she was sending to her team. I even complained through their support email and after three days not even a reply BUT if you ask any other question they respond. I have concrete evidence that they try and keep your money. They wont reply at all but when I wrote them a day later saying I won a round and didnt get paid (it was a test) they replied in 10 minutes. Who can I send the videos to to show that they do not make your funds available that are owed to you?

  Business Response

  Date: 04/11/2023

  Hello ********, 
  
  Thank you for reaching out to us through Skillz and Player Support. 
  
  We'd be glad to assist with your account request, but we were unable to locate a Skillz account using your name or the email address you used to write to us. 
  
  Can you please reply back with your Skillz username, or the email address associated with your Skillz account, so we can better assist you? 
  
  You can find your username in the upper left corner of any Skillz game.
  
  You can also write us at  **********************************. 
  
  Best Regards, 
  
  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillz without any reason disabled my account and not received my withdrawal I am honest player my skillz email is ********************** please I request you give me my withdrawal

  Business Response

  Date: 04/07/2023

  
  Hello Jazzy, 
  
  Thanks for contacting BBB and Skillz Player Support. Unfortunately, your account Gulzeb7 was found to be linked to the 57+ multiple accounts you created therefore they will continue to be closed.
  
  You reached out to us back in December of 2021 through BBB aswell where we advised that we closed the accounts back in July of 2020 because you continued to create 57 duplicate accounts to earn referral bonus cash and manipulate our matching algorithm. . 
  
  You were warned multiple times and did not take our warnings seriously nor cooperate to stop making multiple accounts. 
  
  In conclusion, its clear you violated our terms of service and chose not to cooperate after multiple warnings. Your actions jeopardize the integrity of our system and put many honest players at risk. Weve determined to close your account permanently and this case to be closed. +

  
  Any closed accounts are not to be reopened for security purposes. 
  
  Here are the Terms of Service again for your reference: **************************************************;   
  
  Best, 
  

  
  

  Customer Answer

  Date: 04/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made $50 on Skillz's game "Blackout Bingo." I made a withdrawal for this money on December 9th of 2022. They said the withdrawal had to be done by check which I remember them saying can take up to 2 months maybe 3. Since then I have reached out to their support maybe 4 times. Every time I am just told my issue has been escalated and they will reach back out in 1-2 business days - they never do. I do in fact know that they have the correct address for me because they sent me a "Skillz" sticker in the mail months ago. Any help would be appreciated becsuse it does feel like they do not plan on sending me this money. I have more screenshots of support chats and transaction history etc. if needed. Thank you!

  Business Response

  Date: 04/07/2023

  
  Hello *******, 

  
  Thank you for contacting us through BBB and Skillz Player Support. 

  
  I want to formally apologize for the delay in our response in regards to your withdrawal request. 

  
  We have updated our payment processors  on the backend and this has caused some delays in processing requests in a timely manner.

  
  Our payments team is working diligently to get all withdrawals processed and sent out as fast as possible but we are experiencing delays with an expected timeframe of 6-8 weeks for players to receive their funds. 

  
  Again, we sincerely apologize for the inconvenience this may cause.

  
  I hope this clears up your concerns, but please let us know if you have any other questions or need any further assistance.
  
  Regards,

  
  

• Initial Complaint

  Date:04/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business wrongfully terminated my account and tried to accuse me of "cheating" for no reason other than not wanting to pay out money that I rightfully won playing tournaments fairly. I already passed a video verification last year, they then had me do another one this year and banned me afterwards with no explanation. I have never cheated when playing solitaire and proved it to them via a live video call multiple times, so either they are wrongfully terminating accounts for no reason other than not honoring their contracts or there has been some big misunderstanding. I'm hoping it is the latter, in which case I am requesting my account be reinstated immediately along with the processing of my withdrawals. Thank you

  Business Response

  Date: 04/05/2023

  Hello ******,
  
  Thank you for contacting us through BBB and Skillz player support.
  
  After a thorough review of your account, it seems your account was not chosen by accident. Our internal systems alert when players have created more than one account. We can see you previously were on the platform with the suspended account: UniqueTour.
  
  This account was suspended due to making several chargebacks for the cash deposits made and spent on Skillz. Our Trust and Safety sent you an email about your account having violated the terms of service in the ticket: *******. We advised that you were no longer allowed to participate in Skillz due to violating the Terms of Service.
  
  Regard to any winnings that any closed account *** have are to be forfeited, which is stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  In conclusion, its clear you violated our terms of service and chose not to cooperate.
  
  Your actions jeopardize the integrity of our system and put many honest players at risk. Weve determined to close your account permanently and this case is to be closed.
  
  Any closed accounts are not to be reopened for security purposes.
  
  Here are the Terms of Service again for your reference:

  
  *********************************************
  
  Regards, 
  
  
  

  
  

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19882769
  
  I am rejecting this response because: This is false information. Skillz is closing accounts now and making up accusations simply because they don't want to pay out rightful earnings. Anyone reading this should now be able to put two and two together when looking at many of the other complaints
  

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm angry because Skillz is arbitrarily banning people based on ageist vernacular.See below JacquelynL Mar 26, 2023, 21:28 PDT finally got a banned notification.. I would like to know what skillz thinks I did.and how long this ban is for considering I did nothing wrong.***** (Skillz Mar 27, 2023, 09:21 PDT Hi **********,Thanks for reaching out. I understand you'd like to know why you were banned. After investigating, it appears you posted inappropriate language within the chatroom. Please review our chat and DM rules at:********************************************************************************************************* Your ban will expire on 2023-04-30 04:17 UTC.Regards,****** Community ***** ********** Mar 27, 2023, 09:24 PDT I didn't swear or say anything inappropriate in the room. I didn't call anyone names etc. So whatever algorithm you have is incorrect. Again I did nothing wrong. I said nothing wrong. I want this escalated up to a supervisor because this is unacceptable. Oscar ********************** Mar 27, 2023, 11:05 PDT Hi **********,Thanks for contacting us about your chat violation. We do not repeat content that is inappropriate and has been actioned against, nor do we provide screenshots. Your actions in chat have been reviewed and tracked in our chat history logs, along with the Mod's actions. Please remember to review our chat rules to prevent this from happening in the future. Your ban will expire on 2023-04-30 04:17 UTC.Regards, ****** Community ***** ********** Mar 27, 2023, 09:52 PDT I wish to file a complaint about skillz for age discrimination For example.. you guys have 45s listed in your filter... which is stupid because 45s are vinyl records that usually have a single song on them. They're music cds before compact disc's came on the market. I'm guessing thus us going to be a similar case which doubly makes the ban for 35 days excessive and age discriminatory. It's a pity that your policies go against the very rules you impose.

  Business Response

  Date: 03/27/2023

  Hello *********,
  
  Thanks for contacting BBB and Skillz Player Support.
  
  I would like to start off by clarifying that the actions taken on your account have nothing to do with your age, ethnicity, or background.
  
  I understand youd like to know why you were muted. After investigating, it appears the language filter caught an inappropriate word used. However, as the context was deemed appropriate, the mute has been lifted.
  
  Please make sure to be kind and courteous within the chatrooms to create a safe and friendly environment for all players.
  
  Please consider your wording next time, as each action will need to be manually reviewed and may take ***** hours before clearing.
  
  
  Sincerely,
  

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occured on: 03-15-2023. Transaction number -***********. Billed to my cash card ending in- **** Amount $12.00. I deposited $12 onto my account that I made through skills games. Turn around or not 10 minutes later I tried to log in and it's telling me that my login is no good so I try to reset the password still no good it will not let me log in for nothing. I've eaten out their support at least 10 times I only response I can get his automated response saying don't be in touch within 24 hours and this was 5 days ago and I still have not heard nothing. So pretty much I was supposed to get the deposit on my account so I can play games through their gambling site but yet soon as I deposit the money they guess it froze my account and I can't log into it now and they will not respond to me at all. I know if I did this to someone it would be theft I don't see why they shouldn't be here accountable the same thing considerably living in the same country. Just cuz it makes to them corporation don't mean they're outside the law. But either way as far as the BBB goes this complaint is to show that this company is not providing what it's supposed to be and is straight robbing their consumers and refusing to talk with him after they do it. I can prove all just by my emails I have all the way from where I deposited the $12 I've got the deposit receipt for it and every email I've sent after that and to this day they still will not respond to me.

  Business Response

  Date: 03/20/2023

  Hello ****,
  
  Thank you for reaching out to us through BBB and Skillz player support.
  
  It seems you probably sent this before our interaction with me in ticket: ******** where I have processed a refund of your deposit of $12.00.
  
  If you need further assistance please keep in touch either through that ticket or here for additional information.
  
  I hope this clears up your concerns, but please let me know if you have any other questions or need any further assistance.
  
  
  Regards,
  
  
  
  

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19620807
  
  I am rejecting this response because:
  
  Sincerely,
  Okay they're going to give me my $12 back but yet what about them just not responding and taking forever to do this and the only reason why they did was because I got to BBB involved? To me that's still unsatisfactory they will do their customers like that. Ignore me flat out until I get someone involved that shouldn't have to get involved in the first place that right there shows a business that does not care about their customers. 
  ***************************

  Business Response

  Date: 03/21/2023

  Hello ****, 
  
  Thank you for staying in touch with us through BBB and player support. 
  
  After further review it seems your concern was already addressed and resolved and then we received your complaint through BBB.
  
  Since your issue has been resolved if you need further assistance reach out to our support team at **********************************
  
  Best, 
  
  
  

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made several withdrawals from the mobile app Solitaire Cube, which totaled up to $2510.36. For each of the withdrawal, I received a confirmation email stating the withdrawal has been processed and I should receive a check within 1-2 weeks (See screenshots for proof - also contain id of withdrawal and amount plus processed date). However, I did not receive any of them after 5 weeks since my first withdrawal has been process and 3 weeks since my last withdrawal. I reached out to the company customer support several times but it didn't go anywhere. Their customer support did not provided any answers to my question and simply stated that they will move forward with reissue process but it has been almost 1 week since then and I still did not receive any confirmation that the issue is resolved. I continued to reach out for answers but did not receive any response.

  Business Response

  Date: 03/20/2023

  Hello *****,
  
  Thank you for contacting us through BBB and Skillz Player Support.
  
  I want to formally apologize for the delay in our response in regard to your withdrawal request.
  
  We have updated our payment processors on the backend and this has caused some delays in processing requests in a timely manner.
  
  Our payments team is working diligently to get all withdrawals processed and sent out as fast as possible but we are experiencing delays with an expected timeframe of 6-8 weeks for players to receive their funds.
  
  Again, we sincerely apologize for the inconvenience this may cause.
  
  I hope this clears up your concerns, but please let us know if you have any other questions or need any further assistance.
  
  
  Regards,
  
  

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19558582
  
  I am rejecting this response because: 

  As I have received multiple responses from Skillz support team that are similar to the response the just provided regarding this matter, but the issue has yet to be resolved till this day. Thus, it does not give me the confident that I will receive my check payment within the period of time they provided. As far as I know, Skillz has the ability to make payment via PayPal which I think is a better way to resolve this issue. I would be glad to provide my PayPal account (via PayPal.Me link) so Skillz can make the payment.  
  
  Sincerely,
  
  ***************

  Business Response

  Date: 04/05/2023

  Hello *****, 
  
  Thank you for staying in contact with me and I apologize for your continued frustration in regard to your withdrawal.
  
  As shared previously, our payments team has been working diligently to have those payments mailed out as soon as possible. 
  
  To clarify our process; any withdrawals up to the amount of your total deposits will be processed using the same form of payment as your deposit, either your PayPal account or credit card, in order of oldest to most recent. We are unable to refund a specific deposit method. 
  
  Winnings exceeding your total deposit amount will be sent via paper check if youre in the US, or PayPal account if you are playing from another country.
  
  Once we have specific information in regard to the arrival date of your withdrawals: *******, *******, and ******* we will respond to you in this Ticket: 13587132. 
  
  Again we apologize for the delay in your request. 
  
  Were always happy to help.
  
  
  

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded this app to play solitaire online and have a chance to win cash based on the games you play. Each game has a different value and you can win different amounts. Yesterday I went to withdraw the 350 dollars I won and then the next day my account was suspended. I contacted customer service to find out how get back into my account only to be told it was suspended for cheating. I have never cheated in the game and in no way tried to manipulate the algorithm by intentionally losing money. When looking at my transaction history I saw that they cancelled my withdrawn of 350 dollars and kept 206 dollars as an admin charge. When contacting customer service they continue to tell me that winnings are subjected to forfeiture. When asked why they think I was cheating or manipulating an algorithm they kept stating winnings are subjected to forfeiture. I have been playing for over a year and the moment I tried to withdraw a larger amount of cash that is when they decide to hold my funds and forfeit my winnings. Furthermore do any games that they accused me of manipulating, do those opponents get their funds back or does Skillz keep those funds as well because that is fraud in it self. Also I have withdrawn the remaining account balance, and I am waiting for skills to pay me out

  Business Response

  Date: 03/06/2023

  Hello *****,
  
  Thank you for reaching out through BBB and Skillz player support.
  
  I appreciate your patience as we investigated this matter. After an in-depth review of your account, we can verify that your account was under consideration by our fair play team. A brief pause was placed on your account to keep players on the Skillz platform safe and within the guidelines.
  
  Our Fairplay team found that you were intentionally poor play to falsely influence the algorithm, to be matched with opponents of lower skill, affecting the fairness of our platform. Due to this violation, your winnings were removed.
  
  You requested a withdrawal on 3/3/2023 for $171.92, which is still pending. While most withdrawals are processed within ten days, reviewing them can sometimes take up to six weeks because we use thorough security procedures to ensure no fraud occurs.
  
  Please don't worry; once a withdrawal has been approved, you will receive an email confirmation with more information. We appreciate your patience as our team works to handle all withdrawal requests in the order received.
  
  Please don't hesitate to contact us if you have any additional questions we can clarify.
  
  This is a reminder that further violations can permanently ban you from the Skillz platform.
  
  Here are the Terms of Service again for your reference: *********************************************
  
  Best, 
  
  

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19536659
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  i have not played poorly intentionally to sway the odds in my favour, I am loosing money with every game I loose. I have reached out numerous times to get information on how you can provide proof that I have intentionally played poorly. Furthermore you have not answered my question on if the money forfeited will return to players or if ur keeping it.

  Business Response

  Date: 03/09/2023

  Hello *****,
  
  Thank you for staying in touch with me through BBB and Skillz player support.
  
  After further review of your account, it seems there was a brief pause on your account for a previous offense you were warned about. This pause was made by mistake through our systems we apologize for the inconvenience this may have caused. Your account is in good standing with Skillz.
  
  Our player support agent was able to add the funds back t your account for the amount of $36.00. I can also see a withdrawal was requested for the amount of $172.02.
  
  If you have any further questions please do not hesitate to reach out.
  
  Thank you, 
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the date is around 11/15/21 There was a lot going on and a game is the last of my worries until I log back on months later to find my account closed! I had over $6,200 in my account and I have screenshots of every dollar won. Im not sure why my account got closed but nor did they reach out to me to tell me why. I didnt violate and rules or regulations with my game account and was a big player

  Business Response

  Date: 02/21/2023

  Hello ******,
   
  Thank you for contacting BBB and Skillz player support.
   
  After further review of your account, it seems your account has been under review and manually disabled by our trust and safety team for violating our Terms of Service. Every account action we issue is based on conclusive evidence of a violation of our Terms of Service.
   
  Our internal ******** team has sent you messages in regards to your account being closed for several violations like chargebacks in ticket #******* and creating multiple accounts in ticket # ********.
   
  Please note all cash entries are non-refundable and are explained in detail in our Terms of service 8.8, which I will link below for easy access.
   
  Unfortunately, after a player has been found to violate our Terms of Service, they are no longer allowed on our Skillz platform. We understand that the creation of multiple accounts is not always intentional. However, Skillz takes the fairness and security of its players and platform very seriously.
   
  Weve determined to close your account permanently and this case is to be closed.
  Any closed accounts are not to be reopened for security purposes.
   
  Terms of Service: **************************************************;  
   
  Regards,
   

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been playing on Skillz platform for almost 2 years and i swear Ive never used any bot, software or any method of cheating, my skillz name is Ahmedatari and i got banned for no obvious reason, Im positive theres misunderstanding and Im willing to sort this out, Im willing to do anything to prove to skillz that i didnt cheat in any way possible, i can do a zoom call and do play test in front of them, Im willing to do a zoom call every single time i play to prove to them i dont cheat and I dont have more than one account, Ive been having a really bad internet connection lately but Im not sure if that would make The game glitch or something but i swear on oath I dont cheat at all, please give me a chance to prove that, its only fair to give me that chance so i can prove everything i said, Im positive theres misunderstanding, i can even explain my strategy and the way I play and you can watch me play.Skillz name: **********

  Business Response

  Date: 02/21/2023

  
  Hello *****, 
  
  Thank you for contacting us through BBB and Skillz player support. 
  
  Note that we never take action on an account without 100% certainty that a violation has occurred.
  
  Our internal Fairlay team has done an internal investigation on your account in which we found that you were colluding with other players on the platform. Please keep in mind that we have a very capable Trust & Safety team that has all of the tools and processes necessary to uphold game integrity.
  
  Every account action we issue is based on conclusive evidence of a violation of our Terms of Service made on the platform which is why we permanently closed your account. 
  
  In regard to any winnings that your account *** have are to be forfeited, which is stated under article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Your actions jeopardize the integrity of our system and put many honest players at risk. 
  
  Weve determined to close your account permanently and this case is to be closed. 
  
  Here are the Terms of Service again for your reference: **************************************************;
  
  Thanks,  
      
  
  

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19426855
  
  I am rejecting this response because:i didnt not cheat and I wasnt colluding with other players, and if skillz dont suspend players unless they are 100% certain of those players violations, why does skillz give  some of those players  access to account again and let them play again after they suspend them? and i can provide players name that skillz did that too. And you definitely dont have a reason to accuse me of cheating otherwise you would have explained how did i cheat. What really happened is that skillz is RACIST my name is ***** and Im obviously arab and muslim so Skillz decided to do that to me and i have evidence.

  first of all Im one of the players who made most benefits in the game and i was always the last one to get his money always even though a lot of the times other players have made much more and yet they always get their money before me.

  ive been playing on Skillz platform for almost 2 years and I never had an account manager even though I used to play more than anyone else, and whenever when i ask i asked why didnt they asign me an account manager yet they used to say were short on staff even though other players who joined months after me who have been playing for only a year or even less have been assigned an account managers.

  ive face discrimination on Skillz platform but both players and even SKILZZ CHAT MODS on the public chat in the game and they even used to say that arabs shouldnt be allowed to speak arabic language. 
  
  i didnt cheat and i was willing to cooperate and play In frontbof skillz to show them how do i play but they simply know i didnt cheat but their only way to ban me was to falsely accuse me. There are hundreds of players who cheat against me everyday and no one has done anything to those players and Ive reported a couple of those and still nothing. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/02/2023

  Hello *****, 
  
  Thank you for staying in touch with us through BBB and Player Support.
  
  Our platform welcomes players from all backgrounds and walks of life. Skillz is a mobile eSports tournament platform focused on providing fun, fair, and safe competitions, and we take account security very seriously.
  
  Our Fairplay team will always take the necessary steps to keep the platform safe and fair for all players. We can assure you that Skillz will always take the precautionary steps to verify if there are any signs of cheating, exploitation, or foul play; for that, we cannot apologize. Our goal is to keep all players on a fair platform whether of not the actions they may take on our platform. 
  
  Please note that we cannot share the results of an ongoing investigation, but rest assured, we will investigate reports shared by the players if they come forward with these claims. 
  
  Every account action we issue is based on conclusive evidence of a violation of our Terms of Service made on the platform, which is why we permanently closed your account.
  
  Your actions jeopardize the integrity of our system and put many honest players at risk.
  
  Skillz considers this case closed. 
  
  Here are the Terms of Service again for your reference: **************************************************;
  
  Regards, 
  
  

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19426855
  
  I am rejecting this response because:

  this is definitely not true because Ive reported more than one player who cheated against me and I provided evidence and skillz never did anything or even investigated them. 
  Skillz doesnt care about fair play so stop saying the dialect you say every single time i send you anything, i asked you about specific things and you keep going around those things because you dont have any evidence against me and you just banned me because skillz IS RACIST.

   

  why did you ignore al the discrimination comments i said? Why cant you provide your evidence that I cheated? Why didnt you investigate the people I reported of cheating even though I provided you with screenshots and videos? Why did you give some people access to their accounts after getting banned for cheating?

  if you know anything about fair play or even have respect for the players you would have had an answer for all these questions but you dont and you banned me only because i was making good profit and you couldnt pay all that money. 
  

  I would expect anything from an organization that assigns a racist chat moderator who prevents arabs from talking arabic in the game and supports racist players against arabs instead of banning them for doing that. 
  

  
  skillz is rigged and everyone knows that, you main goal is to steal people money otherwise you would have answered all those questions 
  
  Sincerely,
  
  *****************************