Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am filling a complaint regarding never receiving 2 withdrawals. the first one was for $28 (withdrawal ID ******** and the 2nd one for $10.10 ( withdrawal ID ******** i did receive the refunds on both withdrawals but never received the checks. i have already contacted them regarding my issue but they started ignoring my request. i was told the checks were reissued but it has been months and i never received the checks. i would like both the checks reissued. thank you.

  Business Response

  Date: 05/16/2023

  Hello *******, 
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  I want to first apologize for the delay from the withdrawal team, 
  
  I have personally reached out to them and have requested them to expedite the checks you have been waiting for. 
  
  I have added a $5.00 Bonus cash so you can play some matches on **. 
  
  Again we are sorry it has taken longer than expected to process your request. 
  
  If you have any further questions please reach out through here or at **********************************. 
  
  
  Best, 
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been playing the app skillz for months the game is solitaire cash.. I have won a lot of games and within so there been times where all the games are cut down to 4 games only allowing me to play games where the fee was high and pay was Nothing like others.. there been times I wasnt allowed to withdrawal my funds for days and was only to play and lose all funds.. there was a time I deposit 55 dollars and was to get 45 in bonus cash and it didnt give my funds and I reported it and all my emails with without any reply.. as of now my withdrawal is cut off and I can only deposit funds for whatever reason is unknown to me.. I believe they dont want me to win inwhich I understand but thats not how the game is to work.. I have no problem win I lose 100s of dollars. The last withdrawal I had was for 192$ and Ive been given only what Ive deposited and the remainder of my winnings todate has not been paid.. the game Is having all the traits of a scam and this is not constitutional as a citizen of ***************** .. as of now I can only deposit money but wasnt told what my account is stricting for and *** lost lost of deposits without the opportunity to win as everyone esle because Im not aloud to withdrawal

  Business Response

  Date: 05/16/2023

  Hello, 
  
  Thanks for contacting BBB and Skillz Player Support.
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  Every account action we issue is based on conclusive evidence of a violation of our Terms of Service. Your accounts have been suspended due to using multiple accounts to take advantage of our matching algorithm.
  
  Skillz will always take the precautionary steps to verify if there are any signs of any kind of cheating, exploitation, or foul play, and for that, we cannot apologize.  Our Fairplay team will always take the necessary steps to keep the platform safe and fair for all players. Our goal is to keep all players on a fair platform whether or not the actions they may take on our platform may be intentional. 
  
  Players may not have more than one registered account with the same personal information, such as their name, email address, phone number, mobile device, and payment method.
  
  If you have any lingering questions, please contact **********************************
  
  Here are the Terms of Service again for your reference: **************************************************;   

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited money to play tournament to win money but when I want to withdrawal I couldnt. Once you create an account and log back in I cant get back in to continue playing. This has happen several time.

  Business Response

  Date: 05/16/2023

  Hello *****, 
   
  Thank you for reaching out to us through BBB and Skillz Player Support.
   
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (13364758). 
   
  Skillz takes the fairness and security of its players and platform very seriously.
   
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
   
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Here are the Terms of Service again for your reference: ***************************************************;
   

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19941396
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04-18-23 I was playing matches with no problem. Over the course of the morning the app crashed on 3 of the matches. The 3 matches had entry fees of $6. $6 and $30. I was never able to finish any of these 3 matches. The $30 match never even loaded, the app crashed before I ever even saw the first play. I also have the video of the match that never even started . After contacting support I was told that I had been refunded too many times already from their app crashing and that I was playing at my own risk of this happening. Competent unacceptable considering it is a problem with their app.

  Business Response

  Date: 05/16/2023

  ********************, 
  
  Thank you for contacting BBB and Skillz Player Support. 
  
  Thanks for your patience while we looked into this for you. It seems we were unable to locate an account in our systems with the email you wrote in from. Just to confirm, would you mind sharing more information so I can look into this for you? 
  
  Date of transaction: XX
  Type of Card: XX
  Last-4: XX
  Billing Zip Code: XX
  Match ID: 
  ******************** Username: 
  Email on Skillz: 
  
  Any information you can provide me would be greatly appreciated.
  
  Regards, 
  

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have screen shot proof of being ranked in second in a game and then k was in third after reported game. This is a scam its not based on skill I will be reporting this to the cfpb if all my money isnt refunded Ive seen this happen multiple times and now see proof. I want a refund Of every dollar Ive ever spent.

  Business Response

  Date: 05/16/2023

  Hello ******, 

  
  Thank you for contacting BBB and Skillz Player Support. 

  
  We appreciate your patience while we look into this for you. It seems we were unable to locate an account in our systems with the email you wrote in from.

   

  Just to confirm, would you mind sharing more information so I can look into this for you? 
  
  Date of transaction: XX
  Type of Card: XX
  Last-4: XX
  Billing Zip Code: XX
  Match ID: 
  ******************** Username: 
  Email on Skillz: 
  
  Any information you can provide me would be greatly appreciated.
  
  Regards, 
  

  
  

• Initial Complaint

  Date:04/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to make a complaint about my skillz being band my account was recently deactivated and I was told that I violated rules by having multiple accounts I asked for the username of this account and when I was given the username of slayinurmom69 I made it clear that this was not me nor do I know who made this account My only account is **********. That's the only account I play on that's the only account I spend money on that is the only account I sign on to that is the only account I know of. I then tried to ask what I could do going forward to make sure that my account could not be closed due to someone else using my information to make an account. I have changed my email password even. When I sent a message asking this the response I got was my account being deactivated again because skillz thought I was asking them to deactivate my account when I was asking how to keep my account from being permanently deactivated. My question was never answered my account did get reopened again. But this evening when I went to log on I am now not able to access it and my account has been closed yet I have not been on since the last time I have reached out about the same issue. I have been a skills member for almost a full year now and I have been black tier The entire time. I have put quite a bit of money into this app to work to keep my black tier for an entire year. After coming to the BBB website it is clear that I am not the only person that this has happened to and this has happened to many others. I would like my account back and I would like an explanation as to what information is being used to make the second accounts or other accounts and I would like to know what I can do to prevent this from happening in the future because I am not making the accounts and I do not know who is. This is absolutely not right

  Business Response

  Date: 05/16/2023

  Hello, 
  
  Thanks for contacting BBB and Skillz Player Support.
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  Your account has been temporarily suspended due to using multiple accounts to take advantage of our matching algorithm. Every account action we issue is based on conclusive evidence of a violation of our Terms of Service.
  
  Our internal Trust and Safety team has found that your device has several accounts linked to it, which is a violation of our Terms and Service. 
  
  Players may not have more than one registered account with the same personal information, such as their name, email address, phone number, mobile device, and payment method.
  
  If you have any lingering questions, please contact **********************************
  
  
  Here are the Terms of Service again for your reference: **************************************************;   
  
  
  Best, 
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played skillz games for a while, but was banned permanently due to having more than one account. However, what actually happened, was my identity was stolen. They also used a stolen card on one of the accounts they made pretending to be me. I have no idea who did this, but I am extremely upset that Skillz has never responded to my emails or helpdesk inquiries to help with this problem. I have resolved the issue of the stolen identity. (my phone was stolen and they had access through it). I'm disappointed with how Skillz has handled this issue. They have zero way to be contacted once they deem you as "banned". I want my account back! I can't even make a new account because I'll be banned for more than one account!

  Business Response

  Date: 04/11/2023

  Hello Alesha, 
   
  Thank you for contacting us through BBB and Skillz player support. 
   
  We'd be glad to assist with your account request, but we were unable to locate a Skillz account using your name or the email address you used to write to us. 
   
  Can you please reply back with your Skillz username, or the email address associated with your Skillz account, so we can better assist you? You can find your username in the upper left corner of any Skillz game. 
   
  Alternatively, if there's anything else we can do to assist you instead, please let us know! We look forward to your reply. 
   
  Please review our terms of service: *********************************************.
   
  Best,
   

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They banned my account for no reason and this isnt the first time they wait until Ive won anywhere from $300-$2000 then they say Ive been cheating which is a lie Im just really good at the game. This company is a scam they will use any excuse to not pay out the winners its as if they dont make enough money off of each game. They are greedy as f*** I want my payout that is owed and my account reinstated and to not have my account banned ever again

  Business Response

  Date: 04/11/2023

  
  Hello ******, 
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: 13786617
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited. You are no longer allowed to be part of the Skillz platform. 
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
  

• Initial Complaint

  Date:04/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for my withdrawal a long time but recieved yet disappointed my skills username is massy479 and my verified email is *******************

  Business Response

  Date: 04/11/2023

  Hello Massy,
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (13800146).
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
   

• Initial Complaint

  Date:04/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited for my withdrawal but not recieved yet my skills account email is ********************

  Business Response

  Date: 04/11/2023

  Hello Walid, 
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: 13799952. 
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed multiple account(s) were in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
  
  
  
  
  

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19911977
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Because without reason disabled my account