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Average of 47 Customer Reviews
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Review fromKelly S
Date: 10/18/2022
1 starKelly S
Date: 10/18/2022
I was also scammed by this company, It pops up on your phone after you order something and says they are sending you a free gift. Long story short, they add products to your cart and then also add a monthly subscription. when you try and remove items from the cart to edit them, it only lets you remove the free items and they charge 12 dollars shipping. When you find a number to call, they pretend they can't find your order. I'm so upset that I fell for this. Please shut this company down ASAP. They get zero stars for being so scrupulous. Of course, I can't put a zero so I have to put a 1.
Grove Collaborative
Date: 11/09/2022
Hi *****, Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear! Groves free gift sets for new customers do require a minimum purchase. This is outlined in the welcome offer on the website when it brings you through how Grove Collaborative works before you are able to browse the site. It looks like you disconnected the call before our *************************** was able to locate the charge you mentioned. They are more than happy to assist you further if you reach out to them at **********************************Review fromJennifer D
Date: 10/16/2022
1 starJennifer D
Date: 10/16/2022
On August 28 of this year, I responded to a Meetup popup ad and ordered some Grove products. Unknown to me, I was setup for "product subscription" and "auto-ship" and another box was sent out on Sep. 28. When I contacted them to mention that I had not ordered this, they did email me a product return label. However, now I have to go through the effort of printing out a label shipping products back that I did not order. I then attempted to remove my credit card from my account but could not do so. I contacted customer service and they told me that I needed to have an open credit card on file in order to have an active account, and sent me a long stream of gobbledegook about how I could "delete my data" as if I had a ****** account or something. As if I want to go through that much trouble to "maintain" an account on what purports to be an online store. Then they warned me that if my account was deleted my sales history would be lost and I wouldn't be able to get a refund for my returned items. I told them to delete my account immediately.The "auto-ship" product subscription without my knowledge or consent, in addition to requiring an active credit card on file smells like "MLM"I'd bet that a lot of their "sales" originate from these sorts of tricks, and they are hoping that the customer won't notice or won't bother returning items. In the future, if I am trying out a new vendor, I will take the extra step to make sure my credit card is not saved on file.Grove Collaborative
Date: 11/09/2022
Hi ********, Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear! As mentioned by our customer service department if you received a product that you didn't want or don't enjoy, simply contact us within 30 days of delivery and we'll send you a return slip for any unwanted items. Once we're notified that your items are on their way back to our facility, we'll process your refund. In the future, you can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo.Review fromDawn S
Date: 09/29/2022
1 starDawn S
Date: 09/29/2022
The reason this company is called Grove is because their practices are SHADY. When you to go order something your cart keeps filling up with things you didn't select. When you try to remove the items, they put more in. That should have been the first red flag, but I really wanted to like them. After ordering a few things I learned that I had unwittingly signed up for a subscription service that had monthly orders and a yearly fee. I didn't even realize it. I am not usually snookered by these types of things. When you contact the company about it they tell you how it's written in their policy, you agreed to the terms. Yeah, OK, sure, it's in the fine print, so maybe what they are doing is not illegal, technically. But it's certainly unethical. Avoid this company, or be very clear on what you are dealing with. I hope they are investigated soon. This kind of Opt Out practice is just another way to trick consumers.Grove Collaborative
Date: 11/09/2022
Hi ****, Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear!It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment. Please know that Grove has a happiness guarantee. If you received a product that you didn't want or don't enjoy, simply contact us within 30 days of delivery and we'll send you a return slip for any unwanted items. Once we're notified that your items are on their way back to our facility, we'll process your refund.Review fromPamela F
Date: 09/22/2022
3 starsPamela F
Date: 09/22/2022
I ordered last month and put nothing on subscription and got the exact order this month. Now my account is overdrawn. *** sent emails and text messages and it says they respond by 1-2 days. Not Acceptable. Ive canceled everything from them.Grove Collaborative
Date: 11/09/2022
Hi ******, It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment. Please know that Grove has a happiness guarantee. If you received a product that you didn't want or don't enjoy, simply contact us within 30 days of delivery and we'll send you a return slip for any unwanted items. Once we're notified that your items are on their way back to our facility, we'll process your refund. You can contact us any time by emailing ********************************* if you need additional assistance with anything!Review fromMicah M.
Date: 08/15/2022
1 starMicah M.
Date: 08/15/2022
Grove sent me an email with my order ready to process. I clicked to confirm which sent me my cart to purchase but the prices had all gone up exponentially. I screenshot lt and sent it to customer service assuming it was an error. I was informed that unless I had a portal to a promotion the prices they sent me would reset when I clicked on it? I asked for a link or something they said I had to find it? Bottom line they use deceptive pricing to get you to click checkout and then switch the price last minute. Consumer beware. They have access to your bank and they are deceptive.Grove Collaborative
Date: 08/22/2022
Hi ****** **** is a great teaching opportunity for our customer service teams. I can assure you that your feedback has been passed along so we can work to improve these interactions in the future. Hearing from customers like you is what helps us to continue to improve and grow so that we can provide you with the highest level of service and quality products.Review fromLisa M
Date: 08/12/2022
1 starLisa M
Date: 08/12/2022
I, as in the reviews below, really wanted to support this business but have had issue after issue. Initially they were resolved by customer service (damaged products arriving in poorly packed boxes etc.).They began pre-loading items in my cart. If I ordered an item once, Grove would pre-load it again for the next month. After several complaints Grove explained it was my responsibility to de-select these items. If I didn't, and there were enough items in the cart to meet the minimum requirement, Grove would ship order without any interaction on my part. This is predatory - period. Over time this was only an issue a couple of times due to not meeting the minimum requirement OR I was actually on the website and purposefully placed items into the cart that I intended to purchase and would then see items in my cart that had been preloaded by Grove that I had to now remove. Last month - via chat - I complained about this as I had received another shipment that I did not want nor did I order. I was told that they would now turn this feature off. Why wasn't it turned off the other times? Believing the issue to be resolved I was shocked to receive another order last week that I did NOT order. Today I got back on-line via chat with Grove and spent over 30 minutes going over this. I was assured they would now turn this feature off. IT WAS ALREADY SUPPOSED TO BE TURNED OFF! She stated she didn't know why it hadn't been turned off but would issue a refund if I could return the items. I said absolutely - let's do that and asked her to please send a box as the box the shipment had arrived in has already gone with the trash. I was told that was not a possibility but that I could go to *** (20 min) drive away and buy one. So Grove is asking me to spend 30 min of my time resolving THEIR problem and then another 40 minutes round trip to return what I never ordered. This is a predatory practice. Not OK. Send me the *********** and have *** pick & close my acct.Grove Collaborative
Date: 08/22/2022
Thanks so much for sharing your experience, we're so sorry to hear about that difficulty. It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment. Looking at your account, we can confirm at this time your account has been deactivated via your request.Review fromChristopher B
Date: 07/21/2022
1 starChristopher B
Date: 07/21/2022
This company is a total rip off, they claim to be climate friendly. Be prepared to be ready to pay out the.... Starting each glass bottle you buy is 15. 00 each The cleaning chemicals are s joke. Save n go on vacation and go yo dollar tree or dollar general with the money you will saveGrove Collaborative
Date: 08/03/2022
Hi ***********, thank you for sharing your feedback. Grove Collaborative offers a wide range of options on our site for people who are more environmentally conscious and want 100% all-natural products and those that are just trying to make more responsible choices in their homes. Each brand and product on the site lists what it does and does not include and we openly list all ingredients on the site. We focus on choosing brands that share our commitment to making products that are good for your family and for the planet. Please let us know if you're looking for any product recommendations. Our team is always happy to help you find the best fit for your home.
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