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Customer Review Ratings
Average of 47 Customer Reviews
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Review fromRoberta D
Date: 04/22/2023
5 starsRoberta D
Date: 04/22/2023
The products were very good; but, my reason for 5 stars is solely based on the immediate response I received to an issue I had with automatic shipment. When I signed up for service I didn't realize I opted for auto shipments. When I was surprised by a notice of an upcoming shipment and an automatic charge for products, I reached out to customer service at 9:39 PM on April 20th. Not only did I receive a reply to my issues, my issues were resolved the next day with an apology and a full refund
Grove Collaborative
Date: 05/05/2023
Thank you for taking the time to provide this thoughtful review, *******! We are glad that our Customer Happiness team was able to assist you fully with your issue. They are truly the best! If you should need something in the future, please don't hesitate to contact us. Let us know if we can help with anything else - we're always here for you.Review fromJw J
Date: 04/21/2023
1 starJw J
Date: 04/21/2023
Shipping was a mess, literally. One of my poorly packaged bottles leaked all over my order and the box. My order literally arrived in a soaked box in a garbage bag to hold it together. Then to make matters worse, Grove customer service is a joke. They refunded me for the 1 item with an account credit that didnt even cover the full replacement cost of ordering a new item. When I reached out again multiple times to get my money actually refunded, *** heard nothing back. So now I have an account credit with a company I dont plan to do further business with and Im without the product I ordered. Good luck getting someone in customer service to respond. Awful experience.Grove Collaborative
Date: 05/04/2023
Thanks so much for sharing your experience, we're so sorry to hear about that difficulty. While reviewing your account, we do see your correspondence with our Customer Happiness team regarding the damaged item. We dont see any follow up emails from you regarding this issue so we apologize if you were having trouble getting back in touch with us!We have refunded the damaged item (Caldrea - ************ Spray - Tangelo Palm Frond) to your form of payment. You should see the refund back in your statements within a few business days. Additionally, the credit you already received on your account will not expire and will automatically apply to a future order with us, if you should choose to place one in the future. If we can help further, please let us know at ********************************** live chat with us on our website, or text ** at GROVE (*****). Thanks for being a customer!Review fromLia K
Date: 04/18/2023
1 starLia K
Date: 04/18/2023
Predatory scam!!! Unknown to me, they charged me $65 a month for items they put in my cart, that I didn't put there, and never sent me anything. This was on top of the yearly $20 VIP charge they advertise on their website.Grove Collaborative
Date: 05/04/2023
We appreciate the opportunity to address your concerns. Having a Grove account comes with two completely customizable features: A *** Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. These options are described in our welcome messaging when you first become a customer and also are disclosed to you upon checkout. Groves services are also fully described in our Terms of Use which you can read more about here: *******************************************. A customer is always in control of their account and their cart and may cancel either the auto-shipments or the *** membership at any time within their personal account settings or by reaching out to our Customer Happiness team. While reviewing your account, I dont see any correspondence with our Customer Happiness team. If you have questions about returns, exchanges, or your account generally, you can email us at ********************************** live chat with us on our website, or text ** at GROVE (*****). Additionally, per the tracking information, your shipments for February, March, and April have been marked as successfully delivered by the carrier.Per our Refund Policy, you may request a refund within 30 days of purchase by submitting your request to our Customer Happiness team. Your account has now been opted out of automatic shipments. I can also confirm that you currently do not have an active *** membership either. If you require further assistance with your account, please reach out to our team and we would be happy to assist you!Review fromMaryn W
Date: 03/24/2023
1 starMaryn W
Date: 03/24/2023
Grove has some genuinely great products, but unfortunately that is completely overshadowed by their shady and intentionally convoluted business practices. My first issue with Grove started when I signed up for an account with a discount code that was sent to me in the mail. What I didnt know, because it was not on the pamphlet OR even on the website used to sign up, was that Grove automatically signed me up for their PAID VIP membership, which isnt cheap for something I never wanted in the first place. Most likely, this membership sign up was written into their Terms of Service, which is shady. Then, theres the feature of the auto-shipments. Every month, Grove will automatically charge your card and send out what you have in your cart if it meets their low threshold. Conveniently, there is no option to cancel auto-shipments, and when Grove support tells you there is, what they really mean to say is that you can postpone it up to four months in advance, but you cant turn them off. Shady! Recently, Grove has implemented another new feature without giving notice that automatically subscribes you to several items that - surprise! - meets this threshold and, unless you catch the email you were never expecting, will be shipping that out ASAP. And, to top it all off, there is no way to remove your card from your account. If you want to, youll probably have to jump through hoops and contact their customer service, if its even allowed. ********************** intentionally takes advantage of their main customer base: families, that have neither the time or knowledge to be sifting through Grove emails, especially when they were never given a hint of Groves shady practices in the first place. AVOID GROVE, DO NOT MAKE AN ACCOUNT. They are constantly updating and adding more features that are thinly veiled attempts at taking your money and praying that you didnt notice their single email among many. Please dont support them by buying their products in Target either.Grove Collaborative
Date: 05/04/2023
We appreciate the opportunity to address your concerns. Having a Grove account comes with two completely customizable features: A *** Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. These options are described in our welcome messaging when you first become a customer and also are disclosed to you upon checkout. Groves services are also fully described in our Terms of Use which you can read more about here: *******************************************. A customer is always in control of their account and their cart and may cancel either the auto-shipments or the *** membership at any time within their personal account settings or by reaching out to our Customer Happiness team. Since we are primarily a subscription based service, in order to maintain an active account a form of payment is required on the account. To remove your card, you can simply contact our Customer Happiness team. Additionally, ********************** has a 100% Happiness Guarantee. If you have questions about returns, exchanges, or anything else, you can email us, live chat with us on our website, or text ** at GROVE (*****). Youll always hear back within 24 hours (and often much faster than that)! While reviewing your account, I see that you contacted our Customer Happiness team for the first time (since becoming a customer in September 2022) on 12/7/2022 regarding your *** membership. Our team quickly and kindly assisted you in canceling the membership and refunding the *** renewal fee per your request. Your account has been fully deactivated as of March 24, 2023, when you contacted our team. If you should need further assistance, please contact us at ********************************** Let us know if we can help with anything else, wed be happy to assist you.Review fromMatthew B
Date: 03/19/2023
1 starMatthew B
Date: 03/19/2023
Scam business. They make it impossible to cancel subscriptions/services and when you finally think you have (because theyve told you that youre canceled), they continue to bill your credit card. **************** is passive aggressive and unhelpful. Truly feels like theyre trying to steal your money. Dont let the advertising fool you, this company is trash.Grove Collaborative
Date: 05/04/2023
We appreciate the opportunity to address your concerns. Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. These options are described in our welcome messaging when you first become a customer and also are disclosed to you upon checkout. Groves services are also fully described in our Terms of Use which you can read more about here: *******************************************. You can cancel or manage your VIP Trial or VIP membership, and find your annual expiration date from the Membership link on the Account Settings page. You may also cancel your VIP Trial or VIP membership by emailing ********************************** You may cancel your VIP membership at any time, but your cancellation will be effective at the end of the then-current annual subscription period unless canceled within the 30 days from the charge date for your current subscription period. This means that if you cancel your VIP subscription after 30 days or more of the charge date of your subscription, your VIP Program subscription will continue for the remainder of that subscription period and you will not receive a refund.While reviewing your account, we see that you connected with our Customer Happiness team a few times. Our team credited your Grove account $60 for the 3 VIP renewal charges since the refunds requested were well beyond our refund window (30 days) as described in our Refund policy. Upon escalation to a senior member of our team we were able to refund the most recent charge from 10-27-2022. Additionally, we relayed that the others could not be refunded due to system limits related to the age of the charges. Our team members responded to your questions promptly, respectfully and in accordance with our Company policies set forth in our Terms of Use. We are so sorry to hear about your experience. That is certainly not the experience we wanted for you to have. At this time we have exhausted all of our options for resolving this issue. If there is something else we can assist you with regarding your account, please reach out to us at **********************************Review fromRenee W
Date: 02/17/2023
1 starRenee W
Date: 02/17/2023
Grove is a total scam. Even tho the initial offer looks enticing and they have clean products - never give them your credit card info. They will keep sending you things, charging you fees even tho you didnt order anything. They will automatically put everything you order on auto ship without telling you. Now they are sending me the exact same products I ordered one month ago and I havent even opened the ************** yet. Emailed them before my order shipped and got no response. They shipped it anyways 3 days after my email. Very shady business practices. Sneaky way they set your account up so you dont know youll keep getting orders. Avoid at all costs.Grove Collaborative
Date: 03/15/2023
Thanks so much for sharing your experience. Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. Per our Terms of Use, Following your first purchase with Grove Collaborative, you automatically may be subscribed to the Grove Collaborative Subscription and it will renew automatically for additional intervals unless you cancel auto-shipments, modify your ship date, or remove or unsubscribe to product(s) in your Grove Collaborative Subscription. Per your communication with our Customer Happiness team on 2-15-2023, your VIP membership had been canceled but your automatic shipments were still active on your account which is why this order processed. Our team sent you a prepaid return label in order to return whatever items you did not want to keep for a full refund. If there is something further our team can assist you with, please reach out to us at **********************************Review fromPatricia B
Date: 01/12/2023
1 starPatricia B
Date: 01/12/2023
This company automatically opts you in to a subscription for the "free gifts" they offer in your first order -which are no longer free after the first time. They don't ask if you want a subscription order, just start automatically giving you one. They also opt you into their $19.99 VIP membership without telling you. Their own site claims they will email you two days before charging you that VIP fee, but I never received that email and woke up this morning to a $19.99 charge to my PayPal account. They also make it difficult to opt out of any of thisGrove Collaborative
Date: 01/30/2023
Hi ********, Thanks for sharing your experience with us. Having a Grove account comes with two completely customizable features: A *** Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear in our welcome messaging as you set up your account. Customers can always adjust their shipments or opt-out of the *** membership within their Account Settings. Our Grove Guides are also available to assist with any questions and there are a few ways to get in touch with our team (**********************************************). Our Customer Happiness team assisted you with a refund of $19.99 and a cancellation of the *** membership on your account on 1-12-2023 when you contacted us. Let us know if we can help with anything else - we're always here for you.Review fromSharmane B
Date: 12/07/2022
1 starSharmane B
Date: 12/07/2022
I am able to log into my account but once logged in none of the links associated with editing or viewing my personal account or account setting do not work. The ************ available is to "add to cart". I cannot edit my subscription or access my VIP options. When I click on "your setting" it takes me right to "choose my gift" or "SHOP ****'s favorites"... None of the links under "Your Account" work. I can't even check my order history. The link just takes me straight to SHOPPING and adding to my CART. Seems crocked to me!! BEWARE!Grove Collaborative
Date: 01/02/2023
Hi there, it looks like this was due to attempting to log in with the incorrect email associated with your Grove account. This was resolved when you contacted customer service, and they have completed and confirmed your request for you.Review fromClaire C.
Date: 12/05/2022
1 starClaire C.
Date: 12/05/2022
I had such problems with shipping with Grove Collaborative. My first order was lost. They resent the order with some items missing and the rest were damaged. They sent another shipment, but it was returned to sender for some reason. They finally resent the damaged items, but still an item missing. Then finally sent the last missing item from the order. All this took numerous email communications with Grove and **** I gave them another chance and ordered again. That order was returned *** to sender by *** with no explanation. The whole experience was frustrating and a waste of time. I will not order from Grove again. I only hope I get my money back for the last order without too much more wasted time.Grove Collaborative
Date: 01/02/2023
Hi there, This is certainly not the experience we want our community members to have. We aim for efficient and thoughtful shipping practices and are saddened to see that we missed ************ also looks like customer service was able to refund you when you contacted them with that request.Review fromWilliam G
Date: 10/30/2022
1 starWilliam G
Date: 10/30/2022
Very crooked company, they make unauthorized charges which theft in my opinion.Grove Collaborative
Date: 11/09/2022
Hi *******,Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear!Let us know if we can help with anything else - we're always here for you.
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