Complaints

This profile includes complaints for Wisetack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wisetack, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wisetack, Inc.

  460 Brannan St Unit 78384 San Francisco, CA 94107-7616

  
• 

  Wisetack, Inc.

  9450 SW Gemini Dr PMB 31984 Beaverton, OR 97008-7105

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I was approved for a loan from Wise Tack in the amount of $ 3, ******. four payments were made towards the loan. In August 2022 a check was mailed to Wise Tack in the amount of $ ******** to pay off the loan in full. On August 16, 2022, I received an email from Wise Tack stating that the loan was paid in full: however, there was an over payment of $ ******. I have contacted Wise Tack several times via phone and email inquiring about the overpayment and have been unsuccessful receiving the overpayment. I have spoken to customer service Staff as well as managers and they are stated that the overpayment check was in the mail as of today, I have not received it. The last communication between myself and Wise Tack was in October 2022, and I was instructed not to contact them again as they are working to resolve the issue. As of today, I have yet to receive the overpayment. I have a copy of the check sent to them as well all communication between myself and Wise Tack via email clearly stating that I was owed a refund.

  

  Business Response

  Date: 03/07/2023

  *************** has made a total of 5 payments - 1 check payment ($3773.00) and 4 ACH payments ($182.78), totaling $4504.12. The loan's principal balance is $3925.62, but the discrepancy in the reimbursement amount is due to the $143.30 in interest that was due on this loan. The principal loan balance, including interest totals $4068.92; therefore, the reimbursement that *************** is due is $435.20 and not $578.50 as the borrower requested. 

  
  Currently, this loan is being serviced by our servicing partner *******, who have been actively reaching out to this borrower to return an overage paid of $143.30. ******* has made multiple outreach attempts to return this overage. They followed up with *************** on 9/28/2022 and 10/4/2022 and the borrower did not answer. On 10/4/2022, ******* received a callback from the client and let the borrower know they had been trying to get ahold of her; during this call, Scratch support confirmed they had the right contact information on file and put a request in for overage to be returned. On 10/21/2022, ******* emailed the borrower to confirm the mailing address to send a check for the overage.
  
  On 11/8/2022, the check was sent back to Scratch and an email was sent to the borrower. On 11/14/2022, ******* resent the check to the address confirmed by the borrower again. On 2/28/2022, Wisetack alerted Scratch that the borrower was claiming they still did not receive the check, and ******* initiated a refund via ACH transfer.
  

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crown temperature heating and cooling came out on November 28th. To look at my furnace. The morning of November 29th I decided I didnt want to do business with that company. It was brought to my attention something was dishonest. I immediately called Wisetack and informed them too. After multiple emails to Wisetack who is very unprofessional.. I received the attachment on Thursday the amount of $5195.00 has been refunded. Then Friday I received email and text message payment is due. The account is still showing $****** is due. That is not accurate. When I contacted them. They keep telling me it takes **** days for the full amount to be adjusted off. Now that is vey odd: you adjust $4316.75. This ****** sitting appear to be scam on Wisetack part. I was told by phone this will be impact my credit either. I have filed a complaint about Wisetack with all three major credit bureaus. I am asking for BBB help first.

  

  Business Response

  Date: 12/12/2022

  Hi, 

   

  We can confirm that a full refund was issued on 12/05 in the amount of $5195.00. To clarify, it can take **** business days for the final payment to be adjusted on a refund. During this time, clients may still be receiving payment communications from Wisetack, though these would not yet reflect the refund in progress for another **** days. Our treasury team initiated ******'s refund request on 12/1. Between 12/1 (the date we initiated the refund process) and 12/5 (the date the refund was posted in our system), ****** did not receive any payment notices from our system because her due date was 12/29, and we did not send any payment reminders to *************

   

  To reassure ****** of the loan refund, our customer support team have reached out to ****** again today (12/12) to inform her that her refund was posted to her account on 12/5, and her account is now closed in our system. 

   

  Thanks 

   

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thanks to the BBB case filed credit has finally posted. This matter has been resolved  
  Sincerely,
  
  *********************