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Business Profile

Project Management Software

Webflow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My website project was hijacked and I want it restored to my original account.

    Business Response

    Date: 07/10/2025

    Hello, 


    Thank you for bringing this customer concern to our attention. We take all customer feedback seriously and are committed to resolving this matter promptly. We have received the complaint details and have initiated an internal review of the situation. Our team has also contacted the customer directly to address their concerns and work toward a satisfactory resolution.


    Best,
    Webflow Support

    Customer Answer

    Date: 07/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Webflow has successfully resolved the issue and I am happy to close this issue.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Webflow **** for website hosting and design services. After my original domain and email expired in October 2024, I logged in and updated the account in November with my new email and domain. When I tried to log back in on 10 April 2025, Webflow created a new account instead and locked me out of the original.I contacted customer support and later *********************** internal attorney, providing verification (billing, domain ownership, personal info). They acknowledged I was the paying user but still refused to restore access or provide an export of my site data. Their internal policy only allows access through the old email address, which is no longer active, and theyve refused all the alternatives.This caused loss of business visibility and project delays. *** filed complaints with the UK *** and U.S. FTC. I am seeking either a full account/data recovery or refund plus compensation.

    Business Response

    Date: 05/12/2025

    Webflow takes account security and user privacy very seriously. We have been in communication with the individual regarding their account access concerns and have made multiple good faith efforts to assist. However, we have not received the information necessary to securely verify their ownership of the account in question.


    To protect all users, we follow strict verification protocols before making changes to account access, especially when a user no longer has access to the email address associated with the account. While we understand the customers frustration, the information they have provided to date does not meet our required thresholds for secure identity verification. We have clearly communicated what additional details are needed on numerous occasions and remain willing to assist if the customer can provide them. Our last outreach effort to this individual asking for the information necessary to securely verify their ownership of the account in question was on May 6th and has gone unanswered. 


    We remain committed to working with the customer to help resolve the issue in a manner that maintains the integrity and security of our platform. However, we cannot compromise our account verification standards, as doing so could pose significant risks to all Webflow users.


  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My subscription was renewed after my student free promotion ended, which was first automated, which I was not aware of. I only discovered the charge a while after the renewal and charges. However, I have lost access to the email account used to register for the student promotion already as I graduated. Meanwhile, there is no direct access to customer support at all, which I believe is a requirement for businesses by law. I have reached out several times by submitting a ticket as instructed about the matter over the past 2 months, and it of course was never handled. I would like to request a refund as it was not an approved transaction and the account was not active so what am I paying for?

    Business Response

    Date: 02/28/2025

    Hello, 

    Thank you for bringing this customer concern to our attention. We take all customer feedback seriously and are committed to resolving this matter promptly.

    We have received the complaint details and have initiated an internal review of the situation. Our team is currently investigating the circumstances surrounding this issue, and we will be contacting the customer directly to address their concerns and work toward a satisfactory resolution.

    Best, 
    Webflow Legal 

    Customer Answer

    Date: 03/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** **

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for a refund for software that was unused and they refuse

    Business Response

    Date: 02/28/2025

    Hello,

    Thank you for bringing this customer concern to our attention. We take all customer feedback seriously and are committed to resolving this matter promptly.

    We have received the complaint details and have initiated an internal review of the situation. Our team is currently investigating the circumstances surrounding this issue, and we will be contacting the customer directly to address their concerns and work toward a satisfactory resolution.

    Best, 

    Webflow

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to remove my credit card and stop getting billed from Webflow- their website declares the only way to do that is to downgrade your acct to basic and then you can remove your account I attempted to do that this past week and it is grayed out on their website- I contacted support and requested a phone call since they give you no way of calling them. I finally received a email today stating the same exercise to stop being billed and no phone number to call them nor ability to respond to their email. I tried again today to downgrade my acct to no prevail. I contacted my credit card company to put stop payment, but webflow still retains my credit card information against my legal right to cancel and remove my information. Not sure how a company in todays world gets way from giving no way of calling them nor ability to respond to a email

    Business Response

    Date: 01/10/2025

    Hello, 

    Thank you for your message. As noted in our response to your email dated January 8th, 2025, you are able to perform these actions from within your account following the instructions provided. However, we have gone ahead refunded the $30.84 back to your card on file, and have removed your credit card from our systems so you will no longer be charged. Any active subscriptions will be canceled upon next renewal attempt.

    Please let us know if you have any questions.

    Thank you, 
    Webflow Support

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2024 I received an email from webflow stating it was going to renew my subscription and I e-mailed back to please cancel. Webflow billed me anyway and I tried responding to the charge and I tried to submit a cancel request and was turned down. I have called three different phone numbers ( one number was given by given by my credit card company- ****) and the other numbers I got from AI and a web search. No phone numbers were correct. I am requesting a refund of DFY VSLBusiness$468.00 USD / yearAug 30, 2024Aug 30, 2025

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im experiencing an issue with my EZ Cloud website hosted on Webflow. On March 4th of this year, my web designer attempted to transfer the site to me, but I was unable to accept the invite. Since then, I have been unable to access the Webflow site.The site was originally owned by the email address ************************ but ***** has since left EZ Cloud. Ive been paying for the site since March without being able to access it, and I need assistance to resolve this issue.Thank you for your help.

  • Initial Complaint

    Date:09/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 19th 2023 and March 7th 2023

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would you please UNSUSCRIBE me form ALL Webflow emails. My email address is **************** [When I select "unsubscribe" in your emails, it takes me to a webpage that does not offer me the option to unsubscribe from all emails. I emailed your customer service about this, but they ignored my email.]

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a freelancer that is part of the approved Webflow workforce. I paid him EUR2,500 deposit for beginning a job. The freelancer was recommened on the Webflow website. Had a very good portfolio, and seemed professional. Work was not compelted to satisfaction, he missed key parts of the web requirements, and kept telling me that I could use my revisions to fix his mistakes. Strange no? Claims he spent 3 full weeks creating designs, but later admitted to only doing 8 hours per week, instead of the agreed amount. His terms and conditions were strict. Webflow are not showing any accountability for having him as a trusted freelancer. I asked for ****EUR back, I am not a monster, I realise he did work. But his work was terrible and not to the standard that I feel Webflow would agree on. I have everything documented. Webflow are washing their hands off this, but I would not have found him if it wasn't for their website. I can provide more information.

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