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Business Profile

Security Cameras

Abode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

This profile includes complaints for Abode's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abode has 2 locations, listed below.

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    • Abode

      535 Mission St Fl 14 San Francisco, CA 94105-3253

    • Abode

      2625 Middlefield Rd # 900 Palo Alto, CA 94306

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have had an ongoing issue with my home security system. Have spend countless amount of time going back and forth with them to diagnose and warranty the failed item. After confirming what has failed and requesting a warranty replacement the refused. They said we dont have warranty. I pointed out that part of my subscription they list lifetime warranty on all hardware. They still denied it being true. I sent them info showing there subscription from there site that I have a lifetime warranty on all hardware. They then said we dont offer that anymore. I mentioned that until my subscription reflects that they need to honor the warranty. They rufued pending further diagnosis. They then sent me to another tech support guy who wants to rediagnose the whole thing after the previous tech support tech confirmed the item had failed. Trying to get them to follow through with the warranty the offered and I paid for in my subscription.

      Business Response

      Date: 12/05/2024

      We will sort this directly via our customer interaction

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned item, but this company doesn't refund the tax. Original shipping cost is $21.93, return shipping cost is $20. Total shipping both ways are $41.93.They already deducted these shipping costs from the refund.Then, the difference in the refund is $60.05.This is their reply:"Shipping fees are $41.93. The amount that's missing from your refund total are the taxes which is not shown in the screenshot you were provided. The shipping fees of $60.05 can be found on your receipt as well."First, they said $60.05 is the tax - which should be refunded when an item is returned. Then, they said $60.05 is the shipping fees - a 3rd shipping fee?? The $60.05 is the tax (8.25%)

      Business Response

      Date: 10/02/2024

      This is already being investigated and worked through with the accounts department

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Abode's flagship offering, the Iota, has fundamental flaws. In its default configuration, it produces false alarms, causing disruption at any hour of the night. When consulting support on fixing these issues, they blame the customer and provide complicated, unsustainable workarounds (rely on support to enter custom settings over which the user has no control) that reset themselves over time.Worse, the security cameras fail to record video when an alert occurs. When bringing these issues to support, the support agents provide inane responses like (try turning it off and on again) or suggesting to set values that have been set before and had no effect.They cannot make the system perform its basic functions or reliably avoid false alarms in a very simple environment. In the past 366 days, we've logged probably 20 days of Away time but experienced three false alarms, one due to their own systems going down and two due to a hyperactive motion sensor.First, I wish they'd fix their product. Second, I'd appreciate it if they'd hire competent support staff and empower that staff to provide accurate, useful suggestions (or escalate to engineering to fix issues).

    Abode is NOT a BBB Accredited Business.

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