Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have download a game from unity Crazy Racing Slot Cash waited until I got to 1 person in the queue no pay out started again in queue from 200. This app game should be removed and the company/developer should be prosecuted for conspiracy to fraud, if unity want to become a recognised developers in app gaming at least tell people the truth on whether its a game just for fun or it is 100% genuine on payouts with no exceptions.Regards ******

  Business Response

  Date: 09/05/2022

  Hi there,

  Unity Technologies provides  tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to market, Unity Technologies has no affiliation with the creator of Crazy Racing Slot Cash and does not otherwise own or control the development or operation of the game. As such, we are not able to assist you with this issue.
  
  If you are experiencing a problem with specific game, we suggest you contact the developer in order to reach a solution. Contact information is typically found within the settings of the application or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
  
  We hope the above information will help you resolve the issues you are experiencing.

  Best,

  Unity Technologies

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played Solitaire Cashore and eventually redeemed a $100 PayPal reward. This was probably a couple of months ago, and I've still not received the reward.

  Business Response

  Date: 08/28/2022

  Hi there, 

  I am sorry to hear you have been experiencing an issue with the rewards from a game you are playing. I understand your frustration, especially if you have put in a lot of time to win these rewards.

  Unity Technologies provides the tools for creators to make games, alongside other real time content. We do not make the games or content and are therefore not able to help with requests related with them specifically. I do understand your confusion, however, as it is likely that the game you are playing was made in the free version of our software, which requires our logo to show upon start up of the game.
   
  In this specific situation, I would recommend reaching out to the developer/publisher of Solitaire Cashore. They will be able to advise you on this further. You should be able to find their contact information from either the website you downloaded the game from or from searching the game or Publisher name online.
   
  If you believe these games engage in fraudulent behaviour in anyway, it may be helpful to contact the distribution platform from which you acquired the game to alert them of fraud. EG. App Store or ****** PlayStore.
   
  I'm sorry I can't be of any further assistance on this occasion but I do hope you find the above useful.

  Best,

  Unity Technologies

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity technology designs cash games on ****** play store. They design their games based on what the owner wants ,from what they state, but the apps does not pay out what is promised and as advertised. They are participating in fraudulent activity to make money and needs to be shut down. Filed complaints with ****** along with others and Unity continues to build more fraudulent games by day.

  Business Response

  Date: 08/30/2022

  Hi there,

  Sorry to hear you have had some problems with games you have purchased on the ****** Play Store.

  Unity Technologies produces a set of tools that enable developers to create a variety of content - this includes games. It sounds like the game you are referring to was, perhaps, created using our platform? 
  
  To clarify, Unity has not created nor published this game, however, I do understand your confusion because this game was likely created using the free version of our game engine. Due to this our logo would have appeared on start-up (also known as a splash-screen).

  Depending on where you purchased this game, you should be able to find the correct publisher details on the marketplace. I would advice reaching out to the developer directly and if you believe that they are engaging in fraudulent activity, contact ****** or the marketplace you purchased the game from.

  Unfortunately, we are unable to assist to provide any further guidance but I hope the above information helps.

  Best,

  Unity Technologies

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played this free bingo game through unity games and I was not paid and I should have been paid 500 and **** in cash for completing what was asked then I had to wait for thousands of others to be paid first and when my number came up I was supposed to be paid the numbers are supposed to go down everyday and Im down to 4 and 5 but then numbers stopped I reached out to company via email more than once with no response it was to a jinduogames2021@outl. Im assuming it isnt unity games due to the email not saying unity I filed a complaint with you about unity games recently thinking it was I dont know where to go to get help as I have tried contacting all these places

  Business Response

  Date: 08/16/2022

  Hi,

  Thanks for your message. Sorry to hear you have had some problems with a game you have been playing!

  Unity Technologies provides the tools for content creators to develop, operate, and monetize their games and applications.
   
  Beyond making these development tools available to our customer, we do not have any affiliation with the developers of these games and does not otherwise own or control the development or operation. Unfortunately, for this reason, we are unable to directly assist you with the issue you are experiencing.

   
  I do understand your confusion however, because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up as this is a feature of the free version of our software. 
   
  If you are experiencing a problem with this game, I would advise that you contact the game developer to reach a solution.Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
  

  Best,

  Unity Technologies

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity is a bingo app that I played to win money I completed everything to win the ****** and ******* and was told to wait for about a **** or more players to receive there money and that numbers would go down as each person was paid and then I would eventually get paid when my number came up so I waited for months and months finally my wait time got down to 5 for the ****** and 4 for the ******* now the numbers are staying at that level when they are supposed to refresh every 3 seconds or so .. I feel I am being scammed and will not be paid I have tried emailing unity bingo several times with no response

  Business Response

  Date: 08/15/2022

  Hi,

  Sorry to hear you have had some problems with a game you have been playing recently.

  Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation.
   
  I understand your confusion because the game you're playing was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
   
  If you are experiencing a problem with this game, we suggest you contact the specific game developer to reach a solution! Contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  I hope this information helps.

  Best,

  Unity Technologies

• Initial Complaint

  Date:07/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity games, played several and never paid out to PayPal, fake games, scam company, they made money off ad watching by the player. Have 10 to 15 games and played alot and not 1 payment earned.

  Business Response

  Date: 08/11/2022

  Hi,

  I am sorry to hear there is an issue regarding payouts for  games you have played. I understand your frustration with the situation, Especially if you have put in a lot of time to win these rewards. I can only apologise for the experience you have had.
   
  To make you aware, Unity Technologies make a set of tools that creators uses to make a variety of projects. The game you are playing currently was likely created using the free version of our games engine, and our logo would have appeared on start-up (also known as a splash-screen).
   
  In this specific situation, the only ones who could provide support on this matter would be the Developer/Publisher of the specific game or application. Please reach out to the Publishers of the game directly - they will be able to advise you further on this. You should be able to find their contact information from either the website you downloaded the game from or from searching either the game or Publisher name online.
   
  However, if you believe these games engage in fraudulent behaviour in anyway, it may be helpful to contact the distribution platform from which you acquired the game to alert them of fraud. This may be the App Store of the ****** Play Store.

  Best,

  Unity Technologies

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started playing Bingo Master, a Unity game, and have been playing for about a year. The game promised quick payouts to my Paypal account. But when I hit the first payout and the second and the third, I always got the same response: in review and well over ***** others waiting as well. I now have four games where it has said I will receive payment in 2, 3, 4 and 5 days, but have been like that for over two months. Unity's only response is an automated cookie response that it's not their fault, but the developer's. All a bunch of horse hockey and they need to be sued for fraud!!!

  Business Response

  Date: 07/21/2022

  Hi there,

  Thanks for reaching out. Sorry to hear that you have had some issues with the game you purchased.

  I understand the frustration you must feel having not received pay-outs from the game, especially if you have put in a lot of time to win these rewards. I can only apologise for the experience you have had.
   
  Unity is likely the tool that this game was made in. We do not have anything to do with the games themselves, but I do understand your confusion because the game you are playing likely has our logo on start-up (also known as a splash-screen).
   
  In this specific situation, the only ones who could provide support on this matter would be the Developer/Publisher of the game or application. Please reach out to the Publishers of the game directly. They will be able to advise you further on this. You should be able to find their contact information from either the website you downloaded the game from or from searching either the game or Publisher name online.
   
  However, if you believe these games engage in fraudulent behaviour in anyway, it may be helpful to contact the distribution platform from which you acquired the game to alert them of fraud.

  Apologies that we cannot be of any further help in this scenario.

  Best,

  Unity Technologies

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17596769
  
  I am rejecting this response because:  this response is nothing more than a computer generated cookie cutter response denying any fault on the part of Unity, but placing blame elsewhere. If you look, this is their response to every complaint made. Unacceptable on the part of a business. Makes me wonder if there are actually any humans who work for the company!!
  
  ****************************************************

  Business Response

  Date: 08/02/2022

  Hi *****,

  Sorry to hear that you are disappointed with the answer you received.

  The situation you are experiencing, as you say, has been brought to our attention previously. I appreciate and understand that this is frustrating for you.

  Unfortunately, as mentioned in past messages, there is little that Unity can do in this scenario. Although we provide the tools that developer use to make games, we have no affiliation with the projects or development of games themselves.

  We advise you to reach out to the store on which the app was purchased to flag any fraudulent activity.

  Best,

  Unity Technologies

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17596769
  
  I am rejecting this response because: Unity places blame on the developer, but never says who the developer is. Just playing the blame game. I am deleting any and all Unity games I may have and will never play another one.
  
  ****************************************************

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The game Promises payout within 24 hours upon completing the required ads to be watched to obtain the funds. I have completed all steps to receive the **** $ pay out (2) times. For a total of 2000$ usd. I spent 6 hours completing all steps and It says it was sucessful but there is no money. This needs to be addressed quickly as this is a federally punishable act called "theft of time". ( When someone promises payment for man hours, with no intention of ever paying the individual for there time). This company made money every single time I watched an add and used me. How is this still happening?? How has the government to addressed this? I want my money for my time, and I want answers.

  Business Response

  Date: 07/11/2022

  Hi there,

  
  My apologies for any confusion caused here. Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications.
   
  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of specific games and does not otherwise own or control the development or operation.
   
  I understand your confusion because the game you have played was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
   
  The contact information for specific game publishers is typically found within the application's settings or on the relevant app store page - I would advise reaching out to them directly. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
   
  My apologies we cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.

  Best,

  Unity Technologies

• Initial Complaint

  Date:06/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered an Early Access to the game "Solitaire Cashore" by the Millionaire Game ************* along with Unity, which indicated the offer of payment via PayPal for playing typical Solitaire and watching ads for the company's revenue stream. After completing the advised challenges, they have yet to pay me the amount of $21,500 for my time even though they advised on numerous occasions of the payment being processed within a 14 Business Day period. It has been 1 month and 3 weeks later and no payment has been transferred. The combination of these 2 companies are scamming people and wasting their time.

  Business Response

  Date: 06/24/2022

  Hi there, 

  I am sorry to hear there is an issue regarding pay-outs for the game you have played. I understand your frustration, especially if you have put in a lot of time to win these rewards.
   
   I do understand your confusion because the game was likely created using the free version of our games engine, and our logo would have appeared on start-up (also known as a splash-screen). But this is only because our free version prevents them from being able to remove our logo.
   
  In this specific situation, the only people who could provide support on this matter would be the Developer/Publisher of the game or application. Please reach out to the Publishers of the game directly. They will be able to advise you further on this. You should be able to find their contact information from either the website you downloaded the game from or from searching either the game or Publisher name online.
   
  However, if you believe these games engage in fraudulent behaviour in anyway, it may be helpful to contact the distribution platform from which you acquired the game to alert them of fraud.

  Sorry that I could not be of more help this time.

  Best,

  Unity Technologies

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played the unity game bingo master. Started 6 months ago . And I won a $300, $500, 800, and a $1,200. Layout. But I had to wait in line cause there was others ahead of me waiting on their pay out. My num started was about **** so I've been waiting this whole time ive been emailing them twice a month letting them know the phone i I played the game on was broke but I have the same email. Well my number came up last week and now my cash out results no longer has a number it says no network. . This is unexceptible. Please help

  Business Response

  Date: 06/21/2022

  Hi there,

  I am sorry to hear that you have had some issues with the game you have been playing recently. I imagine that this has been frustrating for you.
  

  I believe that there may have been some confusion in this scenario. Unity did not develop or publish the game youre referring to. Unity are responsible for the tools that were likely used by a specific game developer to create the game and therefore, you will see our logo on the splash screen (start up) for this game.

  Depending on where you purchased this game from (Apple/****** Play Store/Steam etc) and if you consider that this game engages in fraudulent behaviour, you are able to flag or report it directly to the store where you downloaded it (for example, the Apple App Store or the ****** Play Store).

   
  You can flag a ****** app/game following the steps in the link: Flag apps, games, or music as inappropriate or these steps also to report/flag a game in the Apple app store: Flag an app in the Apple store.

  I apologise that we could not be of more help at this time and hope that you are able to resolve with the store on which you purchased.

  Best,

  Unity Technologies

  Customer Answer

  Date: 06/23/2022

   
  Complaint: 17449496
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/28/2022

  Hi there,

  I am sorry that you still have some concerns after our initial conversation.

  As stated originally, I can certainly understand your frustration and confusion with this situation. Unfortunately, as Unity did not develop or publish the game youre referring to, there isn't a huge amount that we can action in this scenario.

  Depending on where you purchased this game from (Apple/****** Play Store/Steam etc) and if you consider that this game engages in fraudulent behavior or is giving false information, you can flag or report it directly to the store where you downloaded the game/app (for example, the Apple App Store or the ****** Play Store).
   
  You can flag a ****** app/game following the steps in the link: Flag apps, games, or music as inappropriate or these steps also to report/flag a game in the Apple app store: Flag an app in the Apple store.

  I apologise that we could not be of more help in this situation and I do hope that you are able to find a resolution with the specific game developer.

  Best,

  Unity Technologies