Reviews
This profile includes reviews for Sunrun, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,432 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAmanda B
Date: 07/14/2025
1 starSunrun rep **** *****-******** convinced my 90-year-old grandfather to sign a 25-year solar contract for panels and a battery system he will never own. He was told there would be no bill, no out-of-pocket costs, and no lien on the homeall false. **** also claimed that ***** was offering this for free and my grandfather just needed to pay for one month of *************** grandfathers TXU bill has never been over $250/month, but Sunrun locked him into a $220/month payment with a 3% increase every year for 25 years. This is a clear case of preying on a senior citizen with deceptive tactics.When I found out the day before install, we called ****. He was hostile, rude, and disrespectfulespecially toward my elderly grandfather. When I said we needed time to review the contract, **** replied, We already have a contract. Whatever. I told him we would work to cancel it, and he snapped, Whatever. Ill just cancel it. ENJOY your 22 cents per kWh! When I asked for confirmation in writing, he refused, saying, I wont be sending you anything! and hung up.Its shameful that Sunrun allows this kind of behavior. Signing a 90-year-old to a 25-year contract based on lies is unethical. **** should be fired immediately, and Sunrun should review any other contracts hes pushed through. No other family should have to deal with this kind of predatory sales tactic. Tx OAG and Gov ****** will be made aware nextReview fromVickie H
Date: 07/11/2025
1 starSomeone from this company shows up uninvited at our house a few times a yearndepsite the no soliciting signs.ntjis evening a young man simply refused to leave and kept ringing the doorbell after my husband closed the door in his face. I actually had to call 911 to get him to leave. He refused to show ID, and had the nerve to say he'd come back tomorrow. I chewed him out which he just found ********** Run, don't walk, from this company. I have the entire exchange on my doorbell video.Review fromFrederick C
Date: 07/11/2025
1 starFrederick C
Date: 07/11/2025
STAY AWAY FROM SUNRUN!!! I signed up with Sunrun in March 2024. Their contractor stepped through my ceiling during installation. Once it was "turned on" the system didn't work for 7 months while I had to pay my Sunrun and elevated electic bill since they pointed out the plan I needed from ************** which charges around .28/kw. During this whole time the sales *** promised that I would be reimbursed for the whole in the ceiling and for my electrical bill while my system wasn't working. They finally ***laced the battery in October 2024 which fixed the system for about a month. Once again I was having to pay my Sunrun and electic bill which, once again, I was told I would be reimbursed. They came out and finally fixed it in February on 20i25 but I have not received the close to $4,000 I was promised via text and email from the sales person in reimbursement. The sales *** stop answering calls/texts and several other ***resentatives and managers have taken up the case but, except one, they just give me the run around and disappear. I have all communications from the sales *** including the reciepts I've sent him to make sure the reimbursement is accurate. it's been over a year and I'm still waiting to be made whole. I will actively advocate anyone interested in solar to NOT use this company.
Sunrun, Inc.
Date: 07/12/2025
Hi *********, we appreciate you letting us know about not getting a reimbursement for the time your system was down. We've requested your Escalation Expert, *******, to reach out to you as soon as possible to provide you with an update on your case. Thanks!Review fromAlejandra M
Date: 07/10/2025
1 starAlejandra M
Date: 07/10/2025
I have had this solar system for 11 months, and it has been non-operational for a total of 7 of those months. For 5 of those months, I was unaware it had stopped working, as I assumed everything was functioning correctly. During that entire time, I continued to be billed monthly.When I contacted support, I was surprised to learn that your team had no record of the system being downeven though the app clearly indicated that the issue was being worked on. After my call, it still took another full month before a technician came out to repair the unit. No refund was issued for the months the system was not functioning.Three months later, I checked my account again, only to discover the system had once again been offline for nearly a month. Just like before, the app stated that repairs were in progress, but upon calling, the team had no knowledge of any issue.When I requested a refund for the months I was charged for a non-functional system (nearly 7 months in total), I was told this would need to go through an early performance guarantee review process. I was also informed that this review only occurs every two years, and I might receive some compensation only if system performance is below 90%.As of today, I am nearly $1,000 out of pocket, with an unreliable and frequently non-operational system, and no clear path to reimbursement.Frankly, I regret moving forward with this solar provider. This experience has felt misleading at best and predatory at worstinstalling a defective system, failing to monitor or promptly repair it, and continuing to charge customers despite non-delivery of service. This is unacceptable, and I strongly urge people to not use Sunrun.Sunrun, Inc.
Date: 07/11/2025
Thanks for reaching out and letting us know, *********. We're really sorry to hear that your system isn't working as expected. We'd be happy to take a closer look at its performance and any other concerns you might have. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. Thanks!Review fromDennis E
Date: 07/09/2025
1 starDennis E
Date: 07/09/2025
Sales **** have been coming house to house several times. They have been very persistent with high pressure sales pitches. They keep knocking on the door and if you dont answer, they start pounding on the door. They also said that HECO is going to start turning the power off, using a scare technique. I will never use Sunrun.Sunrun, Inc.
Date: 07/11/2025
We're so sorry to hear about your experience, and we want the opportunity to turn this around and make things right for you. To look into this further, please send a private message or an email to ********************************** with any vital information regarding your interaction with our Sales Representative. Anything such as their name, badge number, photos, video, etc., will greatly assist our investigation. Thank you so much, and we look forward to hearing from you.Review fromAndrew A
Date: 07/08/2025
1 starAndrew A
Date: 07/08/2025
Sunrun misrepresented its lease agreement. Thank god I have some evidence of the misinformation. They tried to back out of what they told me and charge me. Lost significant money buy using this company already. Complete scam. Record all calls and keep records when dealing with this company.Sunrun, Inc.
Date: 07/09/2025
Hi ******, we're so sorry this has been your experience, and we want to do everything on our end to resolve your concerns quickly. I look forward to turning your situation around! Ive assigned an Expert to review your account and reach out to you as soon as possible to assist you further. They can take a few business days to reach out to you, so please feel free to send us a private message if you have any questions or concerns. I appreciate your patience!Review fromJeremy S
Date: 07/07/2025
1 starJeremy S
Date: 07/07/2025
Worst company to work for in sales. It takes months to get paid for jobs after they are installed. Then if you quit they just keep the jobs that are installed after you quit. I worked for ****** ********* in the ********************* He just made up lie after lie why I'm not getting paid. Do not work for them!Sunrun, Inc.
Date: 07/09/2025
Thank you for letting us know, ******. Here at Sunrun, we value all feedback from employees, whether current or former. We take great strides to ensure that our culture and values align and that our staff is fully trained on all aspects of the solar industry. If you need any additional assistance, please send an email to ******************************** with your contact information so we can look into these concerns. Thank you!Review fromKali S
Date: 07/07/2025
1 starKali S
Date: 07/07/2025
Doing business with this company is pretty much like selling your soul outright to satan. If a salesperson comes knocking on your door, do not answer it. Do NOT be tempted to enter into a contract that will span most of your lifetime. These panels, with their hundreds of dollars a month payments, don't save you money on your electric bill. And when I say you sell your soul outright- there is absolutely NO way to get out of their contract unless you can sell your home and pass it to the next poor soul. Their customer service *****, the technicians are terrible, the batteries don't work. My system has been on FAULT for 8 months now. Which is funny, because my electric bill has been reduced since it's been faulty. Run from SUNRUN.Sunrun, Inc.
Date: 07/08/2025
Hi ********, we are so sorry this has been your experience. We are going to assign an Expert to your case. They do take a few business days to reach out to you, so please private message if you have any questions or concerns in the meantime.Review fromAngel R
Date: 07/07/2025
1 starAngel R
Date: 07/07/2025
I had some solar panels installed by Sun Run. Well I thought that everything was right until it rain. My house been leaking water through the Sun Run panels since Friday. I call the company don't have anyone to fix my problem until possible another 24hrs. So much to taking care of the customer. I would not recommend Sun Run to to my worst enemy. You have been warned. They just want your money.Sunrun, Inc.
Date: 07/08/2025
We're so sorry this has been your experience, and we want to do everything on our end to resolve your concerns quickly. I look forward to turning your situation around! Ive assigned an Expert to review your account and reach out to you as soon as possible to assist you further. They can take a few business days to reach out to you, so please feel free to send us a private message if you have any questions or concerns. I appreciate your patience!Review fromSteven M
Date: 07/05/2025
1 starSteven M
Date: 07/05/2025
Hidden fees like charging you $5 for not having autopay set up. Canceling appointments very last minute on you. Unprofessional and worst customer service ever you end up getting connected to someone out of the **** dont recommend doing business with them unfortunately for me the house I bought had an existing contract.Sunrun, Inc.
Date: 07/08/2025
Thank you for sharing your story, ******. Your feedback helps us continue to improve your solar experience. If you can send your address and review to *********************************** we'll be able to look into this further for you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.