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Business Profile

Storage

Spacer.com Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Spacer.com Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spacer.com Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a parking space for over a year through Spacer.com without issue. On December 17 I was given a 30 days notice to vacate by the owner of the parking space. I received an email confirmation that the end of my reservation would be January 18. I received no further communication from Spacer. The owner of the parking space informed me that if I did not vacate his spot tonight (December 27) he would have me towed. I called Spacer and they said that the owner of the space had changed the end date to December 31. This is in breach of contract of the 30 days notice policy. And even if it was now December 31 in the system, tonight is December 27. I paid through the entire month of December. Spacer has done nothing to fix this, such a telling the space owner I have a right to stay until December 31 at minimum nor will they refund me for the days I am not able to use the space because I was forced to vacate under threat.

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spacer company is a joke and possibly a fraud as well I have ask them to remove my listing and they have not I received a booking just now. They are pathetic I also have not receive payment from a previous booking Im reporting it to the *********************

    • Initial Complaint

      Date:07/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spacer is like ****** for parking. I listed my extra parking space and somebody rented it through Spacer. Spacer sent me a text saying I would get $250/month, and confirmed that the renter had paid. I gave the rent a remote control to operate my garage and they have parked their car there now. However, Spacer has not paid me anything and its been about a month. I either want the $250/month payment or get the renter to move the car. I have contacted Spacer and no response.

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a space through the spacer app for my boyfriend’s truck in *********** ***. I sent a request for a space and was sent a message by the owner of the space that they did not want to rent it out so far in advance. I received a cancellation confirmation email and began looking elsewhere. About ten hours later, I receive a new email saying that my reservation has been accepted, and I was no longer interested as my first request had been denied and I found another parking spot elsewhere. I reached out to the owner of the space, who denied stealing my money. I then went to the company and called them twice, emailed them twice, and was told both times that I would have my money back in two business days. During that time, I repeatedly received notifications from my bank that I didn’t have enough $ to cover my $275 Spacer reservation, so the company was trying to take money out my account, even after it was supposedly cancelled! The company took the $275 out of my account only after I had transferred funds to my checking to pay for my rent security deposit, which led to my housing payment being late as I not longer had enough to cover it. It has been two weeks and my reservation still stands and I have not received my money.

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a parking space via spacer.com. On multiple occasions the space was unavailable, and so I reached out to spacer for a partial refund and resolution on March 31, 2023. They did not respond to the complaint on their website (I did receive an automatic email that the complaint was received). I tried to call but the phone number on their website is disconnected so I was unable to reach them via phone. The lack of available parking persisted so I then submitted a second complaint on April 26 again asking for a partial refund. Instead, they canceled my spot without asking me and did not refund me for the part of the month that I had already paid. I had already paid $420 for 1 month starting April 18, so would like to be refunded for at least 3/4 of the payment given that I cannot use the space now that they had cancelled it.

    Spacer.com Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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