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Business Profile

Telephone Contractors

OpenPhone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone Contractors.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a second number from open phone 5/28/24 and their services didnt meet the requirements. I forgot about this service until I was billed the following month 6/28/24 in which I emailed them and requested cancellation and a refund. I received an email back that they would handle the matter only to find out later that I was still being charged through 1/25. I reported problem to ***** they reviewed my request, refunded me for only April and August and started the other months were not eligible for a refund. I requested a second review and end with the same result. The email I made the purchase with is ****************** and the ticket#ID is ****** for my cancellation/refund request.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent business activities and false advertising. This company advertises it offers live customer support from 9 am - 5 pm, this is not true, they offer a robot who will forward your issue to support, who may or may not get back to you within a week or so. It is a telephone company that offers no telephone support. It is not possible to actually speak to a human with this company. Furthermore, the company is currently costing me hundreds of dollars because it is bugged and failing, and causing a very expensive mail campaign to fail due to calls from leads not coming into the system or being able to be answered. This company needs investigated for consumer fraud.

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    II subscribed to OpenPhones annual phone service in June 2024. Recently, I lost access to the phone service I paid for, and despite several attempts to contact the company, they have refused to respond. I reached out multiple times via email and their chatbot without receiving any answers. On one occasion, I managed to obtain an email address for one of their collaborators, but despite my follow-up messages, there has been no response. The phone service is still non-functional.

  • Initial Complaint

    Date:08/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Open phone has repeatedly try to dodge me and others on my team when asking for support. We requested support many times via email to no avail. They offer a 'calendly' link that only supports times in the middle of the night...only to not give you a meeting invite or link to call. This is ridiculous. My coworker has effectively been scammed out of her annual plan because OpenPhone refuses to support this issue. Customer support is atrocious and they cannot help you change your plan, change registration or anything of that nature. Please avoid and use GoogleVoice instead.The fact that I have to go to the BBB just to get in contact with you guys is ridiculous.AVOID

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business charged my bank account fraudulently. I have never been in contact with or hired the company, but they set up auto bank charges on my account. I'm trying to dispute it with the bank.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account with this company on April 2, 2024. This was to provide a phone service for my single ***** number for my company. The company "ported" my business number to their service and charge me $276 for an annual, 12 month plan. Fair enough.During a busy business season in late April our bank issued a new credit card to us. Happens all the time. We scheduled time in early May to go through all of our vendors to update credit card info. This company 1) Charged an additional, unauthorized $56 to my old card. and then tried to bill again for unspecified charged, even though our contract clearly stated I now have a one year contract with them. 2) They cancelled the account within less than 10 days of a the card being inactive. Furthermore, they would not say what the charge was for and will not respond to any requests for clarification. They now want to charnge ANOTHER $325 to active the account again. Another furthermore??? They are not returning my one and only phone number and saying they will just "release" it or cancel it all together. I JUST transferred this number to them less than 60 days ago.I would hope the BBB of Bay Area would at least try and address this. Their erroneous and unscrupulous billing practices are indeed buried in their fine print, but I question the legality of basically stealing my business phone number.

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid them all the invoices starting from 26 Sep 2023, Paid above $200+ for the Calling services.However, after all the successful transactions. They just deactivated our account on the basis of AI suggestion on our legit transactions as fraudlent without even confirming from us.After creating multiple tickets and providing them all the proofs of legitmate business they just deactivated our account and now they are jsut saying that we can't provide you the services anymore without any valid reason.

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is openly discriminating against customers. They canceled my account after I verified with my photo ID. The only thing they would have to use to cancel my service is my photo. I didn't even use the service. Please investigate this company for any violations of the Civil Rights Act.

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For two months I have been trying to sort this USA carrier registration out and it is still not working. I cannot receive or send text messages or phone calls to and from the ***.- my ****** Media phone number was ported over to OpenPhone over a year ago. I now have a VOIP open phone account and number - i am a solo person who is a consultant from ****** and I live abroad and use my phone to contact customers, friends and family - i cannot reach ANYONE in the *** now which is impacting my work and personal life. I have relatives I cannot call and friends I cannot reach. - I have tried to register over 17 times through the OpenPhone portal and it keeps refusing me and the last interaction with the open phone team I was told it is because I have a a VOIP number that it doesn't work! That makes no sense!!! If I have a number with ***** or Bell or ******, why would I bother having an OpenPhone account?! Isn't the idea of OpenPhone so that I don't have to use those mega carriers and I can use a cloud carrier? Why would I port my number over in the first place if there is a reason I would need to keep the original carrier?OpenPhone has voided their contract with me which is to provide me with service which they cannot do and have not done, regardless of all my attempts to have this rectified. I requested someone with technical skills and a management decision making ability, to contact me and either fix the problem or work with me to move to another carrier who can provide the service i am paying for. I informed them that i am also logging this complaint with the BBB.

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Open Phone has harassed me several times about completing a random registration AFTER they took my money. Even AFTER completing the registration process multiple times, and they confirming my completion, they sent me yet another email today threatening to disable some features from my line.

OpenPhone is NOT a BBB Accredited Business.

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