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Business Profile

Telephone Contractors

OpenPhone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone Contractors.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13th 2023 I enrolled in the 1 phone number plan and paid for the year in advance. I notified the company I would not be using the number they supplied but would port my own number. I paid the $156 for the year on the aforementioned date.On August 3rd 2023 I was randomly charged $90.87 and $56.88 with no explanation.On August 4th 2023 I was randomly charged another $147.45 with no explanation.I have already disputed the charges with my credit card company and have now cancelled the card to prevent further fraudulent charges from this company. If you are considering OpenPhone, don't walk away, RUN AWAY! Terrible service and they will charge you whenever they feel fit.

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Open phone has been charging me twice each month since octorber 2022 to present day July 2023 for the same account. I am requesting a refunding for the double charges

  • Initial Complaint

    Date:07/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First I tried just topping up $1 since it seemed that the free trial was essential to put money so it really wasn't a free trial then they go ahead and not only charged me for $1 but a membership I never agreed to and can't seem to cancel. The functions don't even work and **************** is not to be seeing. TOTAL SCAM!!

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to port my phone number away from OpenPhone to Xfinity/Comcast and can't get OPENPHONE to assist other than thru email. Nobody answers their support line, and nobody seems to be able to assist.

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial about a week ago with some additional fees for extra numbers.On May 15 I got an email from them saying my account had been blocked:"After conducting a thorough investigation, we have identified suspicious activities and/or complaints regarding your phone number."I only made one test call (to my husband, who was in the same room at the time), so I don't see how this can possibly be true. I've reviewed the terms of service thoroughly, and I'm confident I did not violate them. Even a cursory ****** search suggests this is a pervasive pattern of behavior from OpenPhone, and I've heard nothing from my repeated requests for support. The number listed for contact is actually busy.I went to great trouble to begin changing my email signatures, websites, and other references to numbers in an effort to jump start a freelance venture...and now that's made me look like a moron due to some vague claim about fraud or suspicious activity. I am who I say I am and now -- since I can't log in to see the activity -- I have no way to independently verify this. They refused to elaborate:"As a result, we won't be able to continue offering OpenPhone's services to you, per our Terms of Service.Please note that your subscription has been canceled, and you will not be charged from this point forward.We understand that this news may come as a disappointment and apologize for any inconvenience."Pretty weak and they should probably feel pretty ashamed.Their conduct here is heinous, and I will not let the take the money/numbers and run. I'm not having it.My numbers will need to be ported (more on that in resolution), and those numbers are:?**************??**************??**************?

  • Initial Complaint

    Date:05/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company scammed me out of my money, they deleted my account after receiving my money! STAY AWAY..

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some time in March I noticed that I was unable to send texts. When I contacted OpenPhone, they informed me that I had to register my number so that upstream carriers won't flag my number. I completed the form, and have no idea of the status since they never followed up about whether it's been completed. They simple said it would take some weeks.Anyway, this month. they send another email instructing customers to "Register to continue sending SMS to ** phone numbers"...Since I already did this, I contacted them to check on the status, and to also know if I had to do this for my non-toll-free number as they previously informed me. They have not responded, but have remined me to complete the process. I ALREADY completed the toll-free verification and was told that I did not have to do anything for my non toll-free line. It is unclear is the process I completed has to be done for my other number or if it covers my account all together.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is with ref to my openphone account assosiated with email id *********************,I purchased two numbers from my partner in ***** and he asked me to port the same, so i chose openphone as a provider and moved my numbers there around December 2021. Its more than 12 months and my numbers were safe with me. As per my partner agreement we decided that he will pay for the numbers till Feb 2023 and later on i will pay. He paid for the numbers using his International enabled credit card(I purchased numbers from him in nov 2021). He called me ** in feb 2023 and we had an argument as he was demanding money from me for these numbers again so i informed my provider (openphone) regarding the same on 22/02/2023 via an email and they acknowleged the same that without my persmissions no changes will be done in my account. Last week on march 8,2023 suddenly my numbers disappeared from my account and immediately i contacted openphone and they said "based on some investigation they have given the access of those numbers to my partner" , they didnt even confirmed even a single thing from me. My numbers were registered on telegram , whatsapp and with my bank accounts. That person is miss using my numbers now. I am chasing openphone since last Wednesday and till now i havent received any reply from them. My business is affected alot due to this.Without my permission and authentication they stole my numbers , These numbers are super VIP series and i am suffering a lot and there is no one to support me right now. Since 12 months that person didnt contact them but one day he contacts and provides his card statement and they transfer these numbers to him. Who will bare my losses and all the problems i am facing due to their negligence.Please look into this matter ASAP I have attached my address proof mentioning my details and the same details are available on OPENPHONE invoice as well. I need my numbers back to my account with compensation from openphone

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They pulled a bait and switch. They completely changed their pricing without any notice.

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 24, 2022, I signed up for a free trial for a second mobile phone line with OpenPhone on its website (www.openphone.com), at which time the company collected my credit card information. After I consistently couldn't login to my "free" account, I requested in writing that the company discontinue my "free" trial and not bill my credit card. The company's representative, ***************************, in writing promised me that the company would return even the $1 that they put in hold on my credit card. However, on November 2, 2022, OpenPhone billed my credit card for $120 without providing any services to me and discontinued communicating with me. I have screenshots of all my communications with OpenPhone.

OpenPhone is NOT a BBB Accredited Business.

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