Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2025, I purchased tickets to the ************************ dinner during Electric Daisy ******** (order number *******). I received an offer to have my ticket price reduced if a friend used my link to purchase tickets. My friend (**** ******; order number *******) did that in front of me, directly using my link, and bought 5 tickets. I did not receive a refund for the discounted portion of the ticket price. Upon contacting Ticket Fairy, they falsely alleged my friend bought his tickets using the main page, which is false. I am requesting that Ticket Fairy properly discount my ticket as required pursuant to their email offering such a discount. Their failure to properly register his usage of my link is neither my fault nor my responsibility.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Ticket fairy to sell tickets for an event (Event ID ****** with DJs called ELEV8 Plan B which was on October 6th. The event generated $7760.00. I had setup my bank account and routing number on the even for them to payout the funds to me. Which they say the do up to 14 days after the event. As of today it is almost 60 days since my event and I have not received my payout. I have opened a ticket with support Since October 21, 2023 and have followed up numerous time but The say they are following up with the payout team and have no answer. Email thread is attached for reference

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this complaint to ask for help obtaining a refund for a music festival that never took place. This festival was called El ***** Festival and was supposed to take place in ********, ***************, ******. The organizers (Living Fellow) and the ticket distributor (The Ticket Fairy) are both based in the **, which is why Im making my complaint with the BBB. I bought my ticket for ****** USD on 2022-05-30 (see documentation page 3). In the days leading up to the festival, the organizers did not publicize that there were any issues with the event. The day of the festival (2022-09-03), the gates of the event were never opened, and there was no contact at all from the organizers inside. There was a police car in the entrance blocking access to the event arguing that they did not have the sufficient permits (page 5 of documentation). Logistics inside the venue seemed insufficient for an event of the planned magnitude, with only a few food and drink tents put up besides the main concert stage. I waited there for more than 3 hours after the supposed event start, and then abandoned the venue. The event never took place. The event organizers published on Instagram a justification of the event postponement a day after the festival, on 2022-09-04 (page 6 of documentation). Less than a week later (2022-09-09), the organizers sent an email informing that the event had been postponed, not cancelled (page 7 of documentation). On 2022-09-30, the organizers sent another email announcing the new event date (2023-05-27), explaining that new details would be made available later (page 9 of documentation). Further details were never made available, and a couple of days ago (on 2023-05-26) the organizers sent another email announcing a second event postponement and further rescheduling (page 10 of documentation). (Full problem description in documentation).