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Rev.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rev.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rev.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Rev.com

      222 Kearny St San Francisco, CA 94108-4510

    • Rev.com

      251 Kearny St Fl 8 San Francisco, CA 94108-4541

    • Rev.com

      222 Kearny St San Francisco, CA 94108-4510

    • Rev.com

      1717 W 6th St Austin, TX 78703-4773

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27, 2025 at 12:33 PM Rev.com wrongfully deactivated my Captioning account for what they deem to be violation of their terms of service which I did not violate any of their terms of service, and for recent poor performance but my last 14 graded projects were all graded 5/5/5 perfect. They had no basis for this removal and refuse to acknowledge this and have not yet reactivated my account.

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aggressive fake account spam solicitation.For years this company has bombarded my phone requesting for ******* to review his policy. My name is not ******* and second I have never asked this company for a quote or signed up. This past month they greatly increased the frequency of harassment to multiple times a week. I text STOP and block their number only to get hit with another number to review *******s policy.I requested their customer service to stop all forms of solicitation, communication and marketing to my phone number.I can only imagine how they are harassing other Americans and getting away with it.A report to the *** is next. Then lawyers. This is insufferable and unacceptable behavior from a corporation.

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/2 rev.com withdrew money from my checking account without my authorization.

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company contacted me and told me that if I prepay for their services I will receive a discount on transcription services. So I prepaid for their services. Promptly upon using them, I realized that they didn't hire professional and skilled transcriptionists and the work being submitted was subpar.I contacted them to refund the unused portion of the money I'd prepaid for. On April 3rd, *************************** (customer support at *********************** told me they would issue me a refund of the over $700 UNUSED credit that I had. He said he had submit the request to a supervisor and it would be processed in a few days. Well, it has been months since the request was submit and no-one is responding to **** attempted to use their service again because I didn't want to lose my money. Yet again the transcription was awful and I contacted them again for my refund. They do not respond to emails. They do not answer phone calls. They told me the only way they can give me my refund is to close my account. I told them to close my account and give me my refund.They still owe me $612.00 that I was told would be refunded. I want my money back.

    • Initial Complaint

      Date:02/09/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been working as an independent contractor doing closed captioning through Rev.com for a few months. This week Rev.com refused to pay the full amount I earned, citing a new policy that they imposed recently stating "unusable submissions" will not be paid. *** refused to pay me for a 55 min job I earned $49.50 on, 1/3 of the total I earned for the week. They deactivated my account.The job they refuse to pay for had very poor audio quality, intermittent with decent audio quality. It was a complex scientific lecture requiring research of multiple terms, by a professor *** strong British accent, at times interacting with students with the same accent. So long as the prof and/or student was near enough to the recording equipment, there was no problem transcribing the audio. HOWEVER, this prof seemed to be moving around the room, frequently out of range of the audio equipment making it IMPOSSIBLE to transcribe everything he was saying. As a result, I received a low score of 2 out of 5 on the "accuracy" category & 5 out of 5 on the alignment & formatting categories. Due to this low score, my account was deactivated and Rev refuses to pay the $49.50 I earned on this job, on which I spent 10 to 12 hours to complete AT LEAST. Multiple other jobs I did the same week were scored 5 out of 5 in every category except for one 4 out of 5 score in one category on one job. I also did another math lecture job for this same client, this same week, also 55 minutes in length, for which I received 5/5 scores in all categories.Attached are files showing pay earned (with one job not yet showing when I downloaded this that paid ~$6), example *****s re: scores on other jobs, Rev ***** stating account was deactivated, Rev ***** showing amount paid that DOES NOT INCLUDE the $49.50 job they are refusing to reimburse for.Rev needs to change this unfair & ambiguous new policy & allow ICs to correct issues on jobs INSTEAD of deactivating accounts & STIFFING ICs on the pay earned!

    Rev.com is NOT a BBB Accredited Business.

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