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Business Profile

Web Hosting

GitHub, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my github account was hacked and i filled a recovery request and got no respond my github account name is CherniIyes and the email address used in its creation in ********************

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Formal Complaint Against GitHub, Inc. - Retaliation and False Accusations of Abusive Language To whom it may concern, I am writing to file a formal complaint against GitHub, Inc. for what I believe to be retaliatory actions taken against my account following my contributions to open-source repositories. I was falsely accused of using "abusive language" and subsequently faced censorship and banned from entire organizations. Including my account being shadow banned, my comments deleted, and even my own private repositories. I believe these actions are unjustified and represent a serious breach of trust within the open-source community.Specifically as of today 02/22/2025 I login to my Android Studio account. I find my game project corrupted. And I can no longer fix the bugs created by GitHub. I previously logged in earlier in the month and I noticed an asynchronous exploit error. Which has caused my master branch to not update with my main project. Which I ignored. I see now that my contributions are a direct result of the retaliation from GitHub. First starting with the Nmap project and ending with jQuery. These accusations of "abuse" are unfounded and any evidence showing to the contrary is warranted. For it is extremely frustrating having your work continuously, erroneously, and superfluously deleted after years of hard work. I am concerned GitHub's actions are intended to discourage newcomers and prevent any sort of expression. Which leads to civil rights breaches and felonious actions. I demand that the BBB launch an internal investigation into what constitutes "abusive language" and enforce stricter regulations that appeal to their standard. For it infringes of the civil rights of others with evidence to back these claims. Including dates, screenshots, and timestamps.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings,This is regarding ticket ******* and wanting to get this resolved. I have contacted support repeatedly but have not yet received any responses despite the ticket being open for several months and reaching out repeatedly. I lost my two factor auth with the authenticator app due to an update and an issue with your app and website having a desync login issue. I have the other means of two factor auth (SMS) and would like to have the method changed to allow for access to my account again. I can provide the repos along with the histories as further proof of ownership. Thanks.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:My GitHub account was suspended, and despite reaching out to customer support multiple times over the past four months, I have not received any resolution. The delay in addressing this issue has severely impacted my work and access to essential resources tied to my GitHub account.Details of the Issue:1. Date of Initial Contact: August 9, 2024 I submitted a support ticket (#*******) to appeal the suspension of my GitHub account. ********************** acknowledged the receipt of my request on the same day, stating that they were experiencing higher volumes of support requests, but I have not received a substantive response since.2. Follow-Up Attempts:September 13, 2024: I sent a follow-up email reiterating my appeal and providing additional context about the importance of my account.October 11, 2024: I sent another email emphasizing the professional consequences of the suspension and offering to cooperate fully with GitHub's policies moving forward.3. GitHub's Response: Every time I attempt to check my ticket status, I receive automated responses that the issue is "being processed" and cannot submit a new ticket.Impact on Work:My GitHub account is tied to numerous platforms and services, including Azure and other critical assets, which are essential for my professional responsibilities. The suspension has disrupted my work, delayed projects, and hindered my ability to log in to other linked platforms.Desired Outcome:I respectfully request GitHub to expedite the review of my account suspension appeal and provide a clear update on the status of my case.

  • Initial Complaint

    Date:12/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had received an alert from ****** an Email I had previously owned but no longer have access due to unauthorized access and hacking. I was informed that the email ************************** had been found on this site. When I had created an account in attempts to request removal of my information due to me having survived Doxing, And Domestic/ Racial Violence I was informed that my request to reach out to someone was denied. I have a Court Protective order in place and also a member of my states address confidentiality Program. I sincerely request the removal of my information due to Personal Security and Saftey concerns.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Github unjustly suspended me over 3 years ago with no reason given, I attempted multiple times to get in contact with github's support over them suspending me years ago and each time my tickets go completely unanswered, theres no reason they should be ignoring support tickets for a false ban, *********** buyout of github has made it a legit awful business.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Urgent Request for Assistance with Unresolved GitHub Account Issue Hello ******************** Support,I hope this message finds you well.I am reaching out regarding my GitHub account, which has been blocked due to content that allegedly violates the ***** I fully understand the need to comply with such policies and sincerely apologize for any inadvertent violations. I am committed to removing the content in question and ensuring full compliance with GitHubs guidelines in the future.GitHub is essential to my work, as I use it primarily to submit software translations that support other developers. I initially contacted GitHub support over 60 days ago, and after a follow-up, I have now been waiting almost 40 days since my latest inquirynearly 60 days in total. Despite multiple attempts, I have not received any resolution or clear guidance from GitHub, and I am currently unable to restore access to my projects.This unresolved issue has caused significant stress, and it has even started to impact my health. I would greatly appreciate any assistance BBB can provide to help expedite communication with GitHub and resolve this matter.Thank you for your understanding and ************ regards,a1175815821(Yingxue)**************************

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have personal data on a GitHub account that I would like to remove and GitHub does not provide any way to request a removal. I was locked out of my account and am unable to contact any support personnel. I am told that I need recovery keys which I dont have. I need help as I no longer want this private information on the public web.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    terrible experince trying to get education validated. please allow people to upload a document, not force a lame use a webcam option

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All my devices have been hack and totally controlled by someone and there using GitHub to do it. There they have access too open source licenses, apache soft ware and ECT. I've tried contacting this company to no avail. I'm sure they are complicit. It's costed me thousands in phones lost reviews and caused my credit score to skydive. It's ashame there people this evil in the world

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