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Business Profile

Computer Parts

Logitech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 216 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently have not just one, but two Logitech Spotlight power point clickers. One was unopened, in the original box. Neither work. On June 17, 2025 I contacted Logitech **************** and asked about them. They have no power and will not recharge. I explained that I had recently seen a video explaining that the device had a design flaw and once the battery was depleted it cannot be recharged.Neither device is under warranty. My disappointment with Logitech is the design flaw. Logitech does not and did not sell this device advertising it will only last a year. Logitech claimed the device was rechargeable. Logitech didnt explain that once the battery dies, the batteries will actually be dead and will not re-charge; as commonly expected and customary.The customer service representative let me know that since the devices warranty was outside of the year warranty there was nothing he could do. I have $200 invested in these two devices which do not work because they were either purposely or negligently designed that way. Logitech should stand behind their products better and offer a recall based on their mistake.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Astro A10 gaming headset. It only worked for 2 weeks before the mic went out. I have called Logitech twice and was promised a tech would call to trouble shoot. That hasnt happened they email me and when I request they call me after I am home from work it never happens when they say they will. Now they closed the ticket and are not responding. I want my ***** plus tax back so I can purchase my son a new headset that will last more then 2 weeks.

    Business Response

    Date: 05/23/2025

    Dear ********,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Rest assured, our team is reviewing this case and we have added a specific notes on your ticket so that it will be prioritized and your request for the call back will be attended shortly. 

    Thank you so much for understanding and your patience! 

    Best regards, ?
    Logitech ***

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2024, I purchased a **** camera for streaming my son's baseball games. The product is supposed to seemlessly connect with my iPhone, which is within a few feet, but this happens maybe once in ten attempts. I've discussed this at length with their technical support, but only get solutions that don't work, non-answers, run-arounds, etc ... For reference, the support case is ******. I would like a functioning replacement or a full refund for the product.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    13MAY25 MX keys keyboard, '3' in the num pad popped off. Replaced with next KB, the 'y' key doesn't work. It moves, but the screen doesn't populate the letter in many apps.Chatted in for help filing warranty claim, rude agent, no help.Emailed ***************** not deliverable, they pointed me back to the 'proper support channels', which is phone or chat.I tried the chat again, waiting more then an hour, no agent.

    Business Response

    Date: 05/16/2025

    Dear ******,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and waiting for the below details to proceed further. Please respond back with the below details on the ticket: 15415769

    * Description of the issue:
    * Operating system and version
    * Serial Number of the device

    Best regards, ?
    Logitech ***

    Customer Answer

    Date: 05/16/2025

     
    Complaint: 23326257

    I am rejecting this response because:

    Your intentional use of ******************** indicates this was not a mistake opr oversight.

    The details you asked for have already been provieded to you.

    You may review the log here:

    ********************************************************************


    Sincerely,

    ****** *****

    Business Response

    Date: 05/20/2025

    Dear ******,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps within ***** hours.

    Best regards,
    Logitech ***

    Customer Answer

    Date: 05/20/2025

     
    Complaint: 23326257

    I am rejecting this response because:

    The issue is not resolved, and the company is simply causing more delays.


    Sincerely,

    ****** *****

  • Initial Complaint

    Date:05/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Logitech Combo Touch keyboard for a M4 iPad Pro. The Keyboard isn't functioning as expected. Reached out to Logitech, they had me confirm all information and then said they needed to transfer me to another department, sales, to get a return to start. They had me waiting for over an hour and no one has yet to come back to the chat. I have talked to multiple people over the issue, but as soon as I say I want to return the product due to defect, no one will respond.

    Business Response

    Date: 05/16/2025

    Dear ******,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps within ***** hours. Here is the new ticket number that you can use for your future reference: 15427756

    Best regards,
    Logitech *** ?

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Logitech regarding an unresolved refund issue. Approximately one month ago, on 04/05/2025 I initiated a return for a Logitech product due to item delay. Despite adhering to Logitechs return process and promptly returning the item, I have not received my refund of as of May 9, 2025.I have contacted Logitechs customer service multiple times via support ticket to inquire about the status of my refund. Each time, I was either given vague responses, promised a resolution that never materialized, or faced significant delays in communication. For instance, on 05/06, I was informed the refund was "being processed," but no further action has been taken.I am requesting that Logitech promptly process my refund and provide clear communication regarding the resolution timeline. Additionally, I seek an explanation for the unacceptable delay and assurance that such issues will be addressed to prevent future customer dissatisfaction.

    Business Response

    Date: 05/16/2025

    Dear ***,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Were happy to confirm a refund was processed on 05/13/2025 via ticket: (15368110)
    We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:04/10/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ticket Number : ******** I have spent 2 plus hours trying to RMA my Logitech gaming headset that broke. The agents keep giving me the run around by requesting additional information in hopes customers forget or stop with the process. I would like a replacement for my G432 gaming headset. I also feel they should upgrade me to a more expensive model for all this trouble as well. I have been a long term Logitech customer and recommended your products to many people. You have good products but customer service is terrible when there is an issue. I look forward to your resolution. Thanks

    Business Response

    Date: 04/11/2025

    Dear ***** *****,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps within 24hours.

    Best regards,
    Logitech ***

    Customer Answer

    Date: 04/13/2025

     
    Complaint: 23185644

    I am rejecting this response because: the company has not offered a reasonable upgrade request for the terrible RMA process. I would like to request a PRO X SE wired gaming headset for replacement. I been a long term Logitech customer and recommend your products all the time. I don't feel this request is unreasonable. I thank you for your help and understanding with solving this issue. Have a good day.

    Sincerely,

    ***** *****

    Business Response

    Date: 04/16/2025

    Dear *****, ??

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent (16-April-2025) via ticket: (15198456).

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

    Customer Answer

    Date: 04/16/2025

     
    Complaint: 23185644

    I am rejecting this response because: I received an email today from ******** N who claimed to be a manager saying the replacement would not be issued. As you noted and in the ticket manager Bharat offered a wireless G435 Gaming Headset as replacement which I could not accept as I want a wired headset. I wanted the Pro X SE as I felt a slight upgrade was reasonable for this terrible RMA process. If you can't do that then I would like the replacement to be the same as the deflected item which is a Logitech G432. Can you process replacement of a Pro X SE or G432 so we can settle this issue? Can you contact me directly via email instead of having other people from Logitech contacting me?  I look forward to working with you in solving this issue. Thanks for your understanding. 

    Sincerely,

    ***** *****

    Business Response

    Date: 04/18/2025

    Hello *****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Upon reviewing your case, we noted that you have purchased a used/refurbished product from ******. Please be informed that while Logitech Certified Refurbished products, sold exclusively on our website, are thoroughly tested to meet or exceed our high standards of quality, we cannot offer a warranty on third-party refurbished products.

    However, if your product is not refurbished and is indeed new, please reach us at: ************************
    For more information, please refer to the Logitech Warranty Statement provided with your Logitech G432 Surround Sound Wired Gaming Headset or visit our support page.  **********************************************************************.

    We appreciate your understanding and look forward to resolving this matter for you.

    Best regards,
    Logitech *** ?



    Customer Answer

    Date: 04/18/2025

     
    Complaint: 23185644

    I am rejecting this response because: they are not replacing the headset after spending 3 plus hours on the *** process on a 40 dollar item. The headset was also new when purchased. It came in original packaging. The condition is also listed as new on the invoice. I would like a G432 sent to me as promised and going through this terrible *** process. On a side note I also received an email today saying they are reviewing the case internally for a resolution. It also said I would have an update within ***** hours. I am hoping they honor their promised and honor my time by sending the replacement headset.

    Sincerely,

    ***** *****

    Business Response

    Date: 04/25/2025

    Hello *****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  

    Were happy to confirm a replacement was processed on April 24, 2025 via ticket: 15198456
    We appreciate your patience and cooperation.

    Best regards,
    Logitech Inc

    Customer Answer

    Date: 04/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Logitech in January which was a flight simulator controller worth $174.62 and received a box with approximately $10 stand in it. I returned the item for a refund and have received an endless chain of excuses about how they cant process the refund and no ETA for a solution.They claim to be "still working continuously on your ticket". However I have been waiting since the return in mid February with no end in sight.

    Business Response

    Date: 04/09/2025

    Dear ***** **********, ??

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent ( April 9, 2025) via ticket: (14919550).

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

    Customer Answer

    Date: 04/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Many thanks for your help in resolving this issue! 

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:04/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Blue Yeti Mic for Christmas from my sister. Shortly after I went to the Logitech site to register the mic and downloaded their software programs GHub and Blue Voice as they were intended for the Blue Yeti Mic, and within minutes my mic made the worst sound, and it would not clear up. I went to their website and followed the trouble shooting methods and got no resolve. I then went to Reddit and immediately wish I had gone there before I downloaded GHub. The Logitech subject on Reddit was complaint after complaint about the same issue I was having and how they ended up having to get a new mic, or keyboard, or mouse as they received no help from Logitech. I then pulled up the assistance bot in the lower right corner and immediately learned that the warranty for their products is only for 30d. The purchase was over 30d before the holiday as my sister likes to be forward thinking about these things, I would not be in the situation I was in had I not downloaded their GHub. The bot connected me with a call center and with human in tech support who I was on the chat with trying everything possible from about 11:30am - 6PM that day. Long call! 6.5h call! As we were unable to resolve the mic, I was offered an apology and a voucher for 10% off a new mic. I definitely will not be getting a new mic to replace my new mic, was this guy for real? Again, I had no issues until I downloaded their software. Not their problem, warranty so they could not help. A week or so later I thought i would try to at least replace the *** cord also effected by the faulty software. Each time I plugged in the cord to my computer I received a message box stating that the cord was malfunctioning and could not be accessed. (I have a screen shot of that) I had to again uninstall my *** Controllers and reinstall them, which I did. Tech support told me at that time that they could replace the cord. Over a wk later I got an email telling me no cords are available and never will be.

    Business Response

    Date: 04/03/2025

    Dear ******, ??

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps within ***** hours.

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Logitech sells fairly expensive computer keyboard/mouse that are ravaged with issues that make the devices inoperable fairly quickly. The one I am facing is about an issue that causes the keyboard to repeat single keystrokes dozens to hundreds of times even after the key was de-pressed, even though they key isn't stuck in the down position. Given that this is not something that happens as a result of reasonable wear, it is therefore a defect.Several online store fronts show evidence that this issue is pervasive amongst users. And it seems to be more prevalent in recent months. This means that Logitech is well aware of that problem, and yet chooses to continue selling products that it knows are defective. I want Logitech to agree to replace the device free of charge. And to considerably extend the manufacturer warranty on the replacement unit for as long as the defect is not remedied.

    Business Response

    Date: 04/02/2025

    Dear ******,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps within ***** hours.

    Best regards,
    Logitech ***

Logitech, Inc. is NOT a BBB Accredited Business.

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