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Business Profile

Computer Parts

Logitech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 216 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30, 2024, I purchased a Combo Touch for iPad from **********************. However, on December 26, 2024, I returned the item because it was incompatible with my iPad. On February 12, 2025, I received an email stating in part, " Due to an unforeseen issue with our payment processing vendor, we are experiencing a delay in processing refunds." Today I received a phone call from Logitech informing me that they could not process the refund to my original payment method. I would need to respond to a future email with my banking information or set up a ****** account. Given the risks of online banking fraud, I am not comfortable providing my banking details, and I do not have a ****** account. When I requested that a check be mailed to me, I was informed this is not an option. I am seeking assistance in receiving my refund. Thank you. I was told the ticket number for this issue is: ********.

    Business Response

    Date: 03/31/2025

    Dear *******,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Currently, our only option for processing refunds is through Wise, which has been our reliable partner for years. We have successfully processed many refunds through Wise without any issues or complaints from our customers. However, we understand your preference for a refund to your original form of payment.

    Were happy to confirm that a response to resolve the issue was sent March 29, 2025 via ticket: (15127259).

    We appreciate your patience and cooperation.

    Best regards,
    Logitech Inc

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased logitech mx master mouse for $99.49 on Feb 28, 2023, after using it for 13.5 months, it failed to work. Contacted customer support on Mar 27, 2024 They said warranty expired on Feb 27, 2024 (2 months ago). Large number of customers have reported that this product fails within few weeks after warranty expires and logitech does not provide any support. There are thousands of customers reporting this on the online forums.This looks a fishy practice from this company where their super expensive product fails right after warranty period and they do not provide any repairs and ask to buy new product.

    Business Response

    Date: 03/27/2025

    Dear ****** P,

    Thank you for your comments.

    We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.

    If you need further assistance, please reach us at: 
    *********************************

    Best regards, 
    Logitech

    Customer Answer

    Date: 03/27/2025

     
    Complaint: 23122426

    I am rejecting this response because:

    This seems regular practice of Logitech where products fail immediately after warranty expires then they reject warranty claims and ask customers to buy new products. 

    There are thousands of customers reporting this on Reddit and other forums. 

    After paying $99.49 for a computer mouse, customers deserve better service from ******************. Please don't send a scripted reply to my complaint. You owe me an explanation for this. Provide me an information on how many customers are reaching out to you for this product failures within couple of weeks or months past warranty expiration. 

    What actions Logitech is doing to avoid these issues. I deserve an explanation from your executives. 


    Sincerely,

    Nilesh P

    Business Response

    Date: 03/28/2025

    Dear ****** P,

    Logitech appreciates you contacted us to resolve this matter and we understand how frustrating it can be when a product fails shortly after the warranty period ends.

    Logitech aims to provide quality products and support to its customers. While your warranty has expired for over a year, we still want to assist you. As a goodwill gesture, we would be happy to offer you a discount code for your next purchase. Please let us know if you would like to proceed with this option.

    If you need further assistance, please reach us at: 
    *********************************

    Best regards, 
    Logitech Inc

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the Logitech support department numerous times and have even demanded to speak to a manager for 2 defective products that they continue to sell with known defects and refuse to honor their warranty replacement by sending a generic message stating multiple invoices can't be verified even though they were purchased directly on ******. Their customer support (handled overseas by a company called ****) refuses to escalate the situation to someone who can actually help.

    Business Response

    Date: 03/25/2025

    Dear ****** *******,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. 

    Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.

    If you need further assistance, please reach us at: 
    *********************************

    Best regards, 
    Logitech, ***

    Customer Answer

    Date: 03/25/2025

     
    Complaint: 23107893

    I am rejecting this response because:

    you have failed to provide exactly why the attached invoices do not suffice.

    Sincerely,

    ****** *******

    Business Response

    Date: 03/26/2025

    Dear ****** *******,

    Thank you for your comments.

    We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.

    If you need further assistance, please reach us at: 
    *********************************

    Best regards, 
    Logitech

    Customer Answer

    Date: 03/31/2025

     
    Complaint: 23107893


    Thank you for the response. Has your team been able to provide any reasoning for the rejection on two separate 100% legit and valid invoices from ****** with both order numbers on the document? An inability to validate an order from Amazon of which no itemized business invoice exists is not a failure of the consumer but that of internal policy.

    -****** *******

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a keyboard and mouse from this company on March 7th. It took a while to arrive so I purchased one elsewhere. Once I received the item I immediately started the returns process. I have ***** confirmation that the item was returned and signed for by ****** however, the company has not issued the refund. I have tried reaching out to them a few times but have not gotten a response yet. I just want my money refunded and I do not understand why I am getting the runaround. I returned their item unopened and ************ Tracking Number ************

    Business Response

    Date: 03/21/2025

    Dear Zorriana *****, ??

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent March 20, 2025  via ticket: 15029124.

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

    Customer Answer

    Date: 03/21/2025

     
    Complaint: 23088644

    I am rejecting this response because: Item was returned but no refund has been issued.

    Sincerely,

    Zorriana *****

    Business Response

    Date: 03/25/2025

    Dear Zorriana *****

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    We are pleased to inform you that your refund has been successfully processed to the original payment method.

    We appreciate your patience and cooperation.

    Best regards,
    Logitech Inc


    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Zorriana *****

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 18 2025 I purchased 2 RS shifters as a gift. The same shifters were purchased for my son at Best Buy. Prior to my purchase being shipped I contacted support and ask them to cancel and they said it was too late but I could return them after I received them. The product did not ship for 2 more days so how it was too late is beyond me. When I received them I started the return process which is also broken. I ended up having to contact support again and they said they emailed me the label. A week later I had to reach out to support again because I still had not received the return label. They received my return on March 5th 2025 and Im still waiting on my refund.

    Business Response

    Date: 03/21/2025

    Dear **** ******,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps.

    Best regards, ?
    Logitech ***

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mechanical keyboard from Logitech on December 14, 2024. Delivery failed, and it was sent back to the company. Since then, I have followed up countless times about a refund with little to no resposiveness from the company, besides them saying their payment systems are down. No one picks up the phone.

    Business Response

    Date: 03/13/2025

    Dear ******** ********,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps.

    Best regards, ?
    Logitech ***

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Logitech regarding a defective MX Master 3S mouse, which failed shortly after the warranty period ended. This product is Logitechs flagship mouse, and as a premium device, it should last significantly longer than one year.I purchased the MX Master 3S from Logitech, expecting high quality and longevity based on the reputation of their brand. However, my device began malfunctioning just one to two months after the expiration of the one-year warranty. Given my relatively light usage of the product and the fact that I own other Logitech devices without issue, this failure is unacceptable.Upon reaching out to Logitech customer support, I was informed that there was nothing they could do since my device was no longer covered under warranty. This response is frustrating, especially considering that numerous other users have reported similar issues on online forums such as Reddit and other tech communities. It is clear that this is a known defect affecting multiple ************ a loyal customer who invested in a premium ****************** product, I expect the company to stand behind the quality of their flagship devices. I believe ****************** should offer a replacement or repair option for this issue, as a high-end mouse should not become defective so quickly after purchase.I am requesting the BBB to review this matter and assist in encouraging Logitech to take responsibility for the premature failure of their product. Logitech should uphold their reputation for quality and provide a reasonable resolution for customers who experience defects shortly after warranty expiration.Thank you for your time and assistance. I look forward to your response.Ticket number: ******** Serial Number: ************

    Business Response

    Date: 03/12/2025

    Dear ****** ******,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps within ***** hours.

    Best regards,
    Logitech ***

    Customer Answer

    Date: 03/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Thank you for understanding my frustration. I'll continue being a customer and appreciate ******************'s response/resolution.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 27, 2025 When I turned on my laptop Logitech populated a notification to complete a software update for my Logi Mx Keys Mini keyboard and My MX Anywhere 3 Mouse. I followed the instructions as indicated and upon the laptop restarting after the update was completed my MX Keys Mini keyboard stopped working. I contacted their support team and completed all the provided steps they informed to do and it did not fix anything. My keyboard was fully functioning prior to this update and since I did their update and followed the support teams instructions to attempt to fix this, it still remains unfashionable. If logitech did not push up a bad update I would not be in this situation. I did some research online and it seems like a common occurrence *******************************************************************************************************.

    Business Response

    Date: 03/03/2025

    Dear ***** Poc,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps. 

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned faulty product as instructed and they will not refund my money as promised.

    Business Response

    Date: 02/27/2025

    Dear ***** ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Were happy to confirm a refund was processed on 27-Feb-2025 via ticket: (********). Please checkout for the wise email and fill the requeired details to accept the refund.

    We appreciate your patience and cooperation.

    Best regards,
    Logitech Inc

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Logitech Ergo K860 on August 27th, 2024 from Best Buy for $123.49 The keyboard had a defective battery compartment that made the batteries fall out of alignment with the terminals, causing the keyboard to intermittently turn off while being used. Logitech offers a 1 year limited warranty for manufacturer defects on this product.I reached out to the Logitech support on February 5th, and was told that I was ineligible for the warranty because "Logitech warranties are only valid for the original purchaser of the product" The support agent was claiming that I wasn't the original purchaser, and claimed that my provided purchase receipt was not valid. This is patently false, and I tried to tell the support agent that the receipt I had provided was directly from the retailer's website, and that I am the original purchaser.After sending multiple emails back and forth with this agent, I asked that the problem be elevated to a supervisor or higher level support team. I sent that email February 7th, and have not gotten a response since. I sent a follow up email February 21st, and have yet to receive a response to either.I just want my keyboard repaired or replaced. Currently, I have taped the battery compartment closed so that the keyboard will continue to function. I can provide any additional information regarding the defect to the product, my purchase information, or my correspondence with Logitech support if needed My Logitech Support Ticket number is ********

    Business Response

    Date: 02/27/2025

    Dear ***** *******

    Thank you for your comments.

    We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.

    If you need further assistance, please reach us at: 
    *********************************

    Best regards, 
    Logitech

Logitech, Inc. is NOT a BBB Accredited Business.

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