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Business Profile

Computer Parts

Logitech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 216 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Logitech G604 mouse from bestbuy.com for ***** (***** after tax) on December 17, 2022.About two months ago I started to experience double-clicking on the right mouse button. When I click once, it registers two clicks. Have tried to clean the mouse with compressed air, depress mouse button with battery removed. Issue improves temporarily but then comes back and has gotten worse over time.Warranty on mouse is 2 years.Went to logitech website to register mouse for warranty service and website says my serial number is not found. I've included a photo of s/n of mouse. I believe it says 2230LZ044918 I have tried swapping the number 0 for letter O but support site still says serial number not found. I tried registering by selecting mouse model from dropdown list but g604 is not listed as an option.Logitech website offers webchat or phone call support for warranty issues. I tried webchat support but that was useless.I tried calling, got AI responder that advised me to use compressed air and then put me on hold, now for 20 minutes. I'm on hold now as I write this.I would like a issue a warranty claim on the mouse for a replacement or refund.

    Business Response

    Date: 04/30/2024

    Dear ****,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    We have created a ticket for you (********) and will be in contact for further steps within ***** hours. 

    Best regards,
    Logitech ***

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Ruly Tafzil

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 3, 2023 I made a purchase of headphones as a Christmas present. After Christmas it was realized they dont work with their gaming unit. I spoke with support and they initiated a return. They do not do exchanges so I made another purchase for the correct headphones and initiated the return for the other. The incorrect ones were returned and I confirmed they received the item back. After months, I had not received the refund. Ive been working with their support since *** to get this corrected. They kept sending me a confirmation of the refund but it was a link and every time I access it, it tells me I am not authorized. After many more weeks they finally sent me a pdf and I immediately told them that the card number on this refund is not my card, never been a card number I had and is not what I used for the purchase. They keep telling me that I should contact my credit card company as they have it. I have multiple times and there is absolutely no refund. I have sent them a screenshot of my statement and it includes the last 4 of that card. At this point I do not know of the support agent who initiated the return did something wrong or they are just unethical in their practices and keeping my money. I need assistance in getting this remedied because their support keeps saying the same thing no matter what I say. The company is Logitech but their charges show as Digital River. I have their refund receipt that shows that as well

    Business Response

    Date: 04/30/2024

    Dear ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Were happy to confirm a refund was processed on 24th April 2024 via ticket: 12690848 We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, I am dealing with a known problem with a particular product, the Logitech G915 keyboard. There are numerous reports online of the keyboard missing inputs entirely or having double-inputs. I have tried all troubleshooting suggested by online communities and I have been through Logitech's support system 3 times to try to get any resolution on this. Their instructions for support are designed to lead consumers in circles so that they do not have to provide any actual support. Their website shows a blank page for support phone numbers, so you have to use their web chat. Their web chat forces you into troubleshooting by a bot the first time. It also tries to do this the second or third times, but it will allow you to type 'agent'. To which then it will sometimes state agents are too busy and that they will send an email. And they will send out an email some time later which is just a chat log. This email states you can reply to it any time for further assistance, but then no one ever replies. And when you go to their website to try again, you have to start over--you have no ability to resume working on the previous "ticket". My device is in the warranty period, but seeing as how I can not get any help with this, I will be tossing it in the trash and taking the $250 loss and finding another manufacturer. Unfortunately this support "hurdle" is common across the industry and I do not feel I will fair any better. It should be outlawed to route customers in circles and/or to ignore them like this. I have followed every instruction from the company and have followed their processes, but they clearly have intentionally designed their support portal to be unusable so as to reduce the amount of claims and thus the cost of staffing their contact center.

    Business Response

    Date: 04/23/2024

    Dear ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent 23th April 2024 via ticket: 12943696.

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CUSTOMER SERVICE REP REFUSED TO SEND A REPLACEMENT TO A KEYBOARD COMBO I RECEIVED IN JANUARY. THE REPLACEMENT HAS DEFECTIVE ISSUES AND LOGITECH IS REFUSING TO PROVIDE ANOTHER KEYBOARD COMBO BECAUSE THEIR DEVICES ARE DEFECTIVE. THIS IS THE SECOND DEVICES THAT WAS DEEMED DEFECTIVE. S/N 239CE1C6858 - K360

    Business Response

    Date: 04/17/2024

    Dear ******,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that the replacement for your device was approved and a response to resolve the issue was sent on April 17th, 2024 via ticket: 12929249.

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

    Customer Answer

    Date: 04/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ticket no. 12736971.Contacted Logitech support to replace a G513 Carbon keyboard that I bought.Half of the right side no longer works as well as all ALT and CTRL keys.They are denying to exchange because its "out of warranty" It's only been a couple of months since the warranty period.If you're buying an almost $200 dollar keyboard you expect these to be built better.

    Business Response

    Date: 04/16/2024

    Dear ******,

    Thank you for your comments.

    We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.

    If you need further assistance, please reach us at: *********************************

    Best regards, 
    Logitech

    Customer Answer

    Date: 04/16/2024

     
    Complaint: 21546506

    I am rejecting this response because:

    No further actions from the business


    Sincerely,

    *******************

    Business Response

    Date: 04/26/2024

    Dear ******,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    We regret to bring this to your attention that your product is outside of the warranty period. We will need a copy of a valid receipt in order to proceed with the next course of action.

    We appreciate your patience and cooperation. If you need further assistance, please reach us at:
    *********************************

    Best regards,
    Logitech ***

    Customer Answer

    Date: 04/26/2024

     
    Complaint: 21546506

    I am rejecting this response because:

    It is not helpful


    Sincerely,

    *******************

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Logitech support on 3/22/24 regarding a new, defective pro racing wheel. On 3/25 Logitech support contacted me to confirm my address for shipping a replacement item. Support advised 3-5 working days for shipment of replacement upon receipt of original item but says as a gesture of good faith, he will try to ship it out upon confirmation that my shipment was en route. Confirmation was provided to Logitech support on 3/26 that my return had been shipped and receipt was provided. No replacement was ever sent by Logitech and no communication has been provided regarding an updated shipping date. Tracking shows the return was received by Logitech on 3/29. Follow-up e-mails requesting an updated shipping date or any information on my RMA status have been ignored.

    Business Response

    Date: 04/16/2024

    Dear *******,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent on April 12th,2024 via ticket: 12801986.

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

    Customer Answer

    Date: 04/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get a warranty replacement for my MK120 keyboard. Their support is not responsive. You sit in chat forever and no live agent will ever enter the chat. You can never ask for a replacement since you cannot talk with anyone. You will just get an automated email with the log of your automated chat response. The * key on my keyboard no longer works and i need it replaced.

    Business Response

    Date: 04/15/2024

    Dear ****,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps.

    Best regards, ?
    Logitech ***

    Customer Answer

    Date: 04/15/2024

     
    Complaint: 21521312

    I am rejecting this response because:
    They have made no attempt to provide a replacement per warranty. They refused to reply at all for weeks and only after a Bbb complain lt it still took over a week and they send an email asking me to clean they key board ignoring what I said. I had to replace they keyboard because the dam. Key would no longer work. Now I expect reimbursement of ********************************************* to go without a keyboard?
    Sincerely,

    *********************

    Business Response

    Date: 04/26/2024

    Dear ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    We regret to bring this to your attention that your product is outside of the warranty period. We will need a copy of a valid receipt in order to proceed with the next course of action. 

    We appreciate your patience and cooperation. If you need further assistance, please reach us at: 
    *********************************

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:03/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I purchased 3 mice from Logitech a couple of years ago. Every single mouse is now having issues due to defects in the production. Some don't click properly, and others don't track well. I contacted Logitech being a loyal customer for over 20 years to help me with fixing my G900. I provided them with the receipt and the warranty claim was still denied. I am very frustrated because I spent so much money on these mice. I now want all my Logitech products repaired or replaced.

    Business Response

    Date: 04/02/2024

    Dear ****, 

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent March 25th 2024 via ticket: 12750771.

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I type the "pound/has-tag" key (shift 3), I get the ******* sterling pound symbol. I have contacted Logitech support through their chat channel, and no effort to assist me is made. The receipt attached is in BZD, which is 2-1 USD.

    Business Response

    Date: 03/26/2024

    Dear ****,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team is reviewing your case, and will be in contact for further steps.

    Best regards, ?
    Logitech ***

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from logitech on feb 3rd 2024, I returned them on February 8. the order # is ************* and the return tracking number is ************. Logitech promised a refund within 3 weeks of the return being delivered and received but it has been a month and I have not heard back in regards to the promised refund. The items in the order returned were G713, G705 mouse, G735, C922. Logitech ticket# ********. Cannot get ahold of logitech customer service in regards to refund.

    Business Response

    Date: 03/20/2024

    Dear (***,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Were happy to confirm a refund was processed on March 19th 2024 via ticket: ******** We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

Logitech, Inc. is NOT a BBB Accredited Business.

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