We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Services

McAfee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 650 total complaints in the last 3 years.
  • 127 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked them to stop billing me for their services. I no longer own the computer that they are charging me for. They want me to talk to them. I very, very rarely talk on the phone as I am a stroke survivor and have trouble with my speech at times. I have also messaged them and put it in writing. I do not want their service plus, as I said before I do not own that computer!!!! Please help me with this. I do not want to be charged for their services anymore!!!!

    Business Response

    Date: 06/03/2025

    Dear Ms. ***********

    Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time.

    Customers can stop the renewal at any time by logging into their accounts or contacting our support team **************************************************.

    That being said, a refund for the most recent automatic renewal is now in ************** should receive an automated email confirmation and the funds should be available to you within in 5 business days.

    If you have any additional questions or concerns, please feel free to respond back to my email correspondence, or by phone at the number provided in my email.  

    Thank you for contacting McAfee.

    Sincerely,
    ****** *******
    Executive Customer Assistance Team, **********************

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please be advised that I did not give McAfee authorization to go into my checking account to obtain $95.95. I had this similar problem with McAfee before. I am not going to give this business $95.95 when I am currently unemployed. I really do believe this is a scam. I am requesting a full refund.

    Business Response

    Date: 05/30/2025

    Hello Ms. House,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.

    Apologies for any confusion regarding the automatic renewal. Please note moving forward that if you add a new subscription to your account, it will enroll you in the renewal service for that subscription, since a new contract or agreement has been added to the account. Automatic renewal is the default setting per our License Agreement (found here if needed: *******************************************************************************)but you can adjust your renewal preference at any time by logging into your online account and following the steps here: How to change or cancel Auto-Renewal, or by contacting support at **************************************************.

    That being said, I do see that you were able to connect with our support team and a partial refund was issued at that time. I have processed a refund for the remainder of the charge of $95.95. You should receive the remaining $47.97 back to you within 5 business days.

    If you have any additional questions or concerns, please feel free to respond to my email correspondence, or you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Sincerely,
    ****** *******
    Executive Customer Assistance Team, ********************** 

  • Initial Complaint

    Date:05/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is second time they auto renews against my wishes . They billed me in 2024 and again in 2025. I call customer service, they say I dont have av acct!

    Business Response

    Date: 05/30/2025

    Dear Mr. *********

    Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time.

    Customers can stop the renewal at any time by logging into their accounts or contacting our support team **************************************************.

    That being said, I do see that you were able to connect with our support team, and they were able to assist with the refund for the automatic renewal associated with ************************* At this time, the autorenewal feature has been turned off for this account and I have removed your billing information from the account as well.

    If you have any additional questions or concerns, please feel free to reach back out to us again at **************************************************.

    Thank you for contacting McAfee.

    Sincerely,
    ****** *******
    Executive Customer Assistance Team, **********************

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i keep getting emails from mcafee saying i owe this amount for something i never ordered .they sent an email saying payment was denied and i'm afraid they're going to try to hit my checking account .i had this when i first bought my *********** came with it,and that was years ago and now they keep bothering me to renew this i've been getting these emails for at least 2 years and i keep deleting them,but after the declined payment email i'm afraid of what they might do next.i called my bank and explained my concern and they told me to disregard the emails,but i'm still concerned.

    Business Response

    Date: 05/27/2025

    Dear *********,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.

    Based on your description, we suspect that the email(s) received may have been crafted in a phishing attempt using the McAfee name. The price referenced is much higher than even our ********** services prices, and we also don't have any home user products at that price point. Additionally, I am unable to locate a McAfee account associated with the contact information provided.

    If youd like to forward me the email you received, Id be happy to verify the legitimacy for you.

    Please feel free to reply to my email correspondence or if you prefer to speak by phone, you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Best Regards,
    ****** *******
    Executive Customer Assistance Team, **********************

  • Initial Complaint

    Date:05/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a series of email notifications boldly satating that my *************** was about to expire. That was fine with me. Hidden in the lengthy and wordy email was wording that this service would auto renewed

    Business Response

    Date: 05/20/2025

    Dear Mr. **************** name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case and would like to get in touch with you regarding your concerns.

    Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time.

    Customers can stop the renewal at any time by logging into their accounts or contacting our support team **************************************************.

    That being said, I see that a refund was processed on May 14, 2025, when we received a notice from the financial institution regarding a fraudulent charge for this order. We received a bank confirmation that the refund was received on May *******, as well. The Acquirer Reference Number (ARN) for this transaction is 74692165134100833620194. This type of reference number is shared between the merchant and financial institution. Additionally, the autorenewal was also turned off for this subscription at the time of the refund.

    If you have any additional questions or concerns, please feel free to reply to my email correspondence, or call me directly at the phone number notated in my email correspondence.

    Thank you for contacting McAfee.

    Sincerely,
    ****** *******
    Executive Customer Assistance Team, **********************

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am complaining about the unfair and deceptive business practices of McAfee, LLC; specifically, McAfee, LLC did coerce me into purchasing a 1 year subscription to the McAfee(R) ************ services after unfairly/deceptively declining my payment on auto-renewal for the McAfee+(TM) Advanced Individual plan in February of the year of 2024. I have concerns that the software of McAfee Corp or of McAfee, LLC as the case may is acting as ransomware on my computer, because I continue to receive numerous email notifications from McAfee, LLC (or its affiliates) about the expiration of my licence for the software of McAfee Corp with requests for me to pay money to McAfee, LLC in order to maintain protection services for my computer. Furthermore, I am complaining that McAfee, LLC did utilise this unfair business practice to pretext its sale of the McAfee+(TM) Ultimate Individual plan to me in March of the year of 2024 after already having sold the 1 year subscription to me of the McAfee(R) ************ plan: McAfee, LLC did promise to upgrade my benefits by selling the McAfee+(TM) Ultimate Individual plan to me at the cost of CAD$160, but then McAfee, LLC did charge USD$160 onto my credit card (I did pay McAfee, LLC or its affiliates CAD$244 for the upgrade) in March of the year of 2024 only to discover that the additional benefits are only available to consumers of the ***. Anyhow, the McAfee+(TM) Ultimate Individual plan and the McAfee+(TM) Advanced Individual plan provide substantially the same benefits to foreign aliens while offering residents of the *** the additional benefits of credit report monitoring and financial transaction monitoring with additional insurance coverage. Subsequently, a bank did notify me that the amount of CAD$474.72 was withdrawn from my bank account on the 21st of February of the year of 2025 by a "*******************************************************************", but my auto-renewal with McAfee, LLC was to be in the amount of CAD$279: McAfee, LLC sent me a sales receipt of $321.92.

    Business Response

    Date: 05/23/2025

    Dear Mr. ******************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    I am not able to provide any account details publicly, but your inquiry has been received and is being investigated. A McAfee representative will contact you directly using the email address you have provided.  If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

    Customer Answer

    Date: 05/31/2025

    Better Business Bureau:

    I did receive the response of McAfee, LLC on the 29th and 30th days of the month of May in the year of 2025 concerning the Better Business Bureau Complaint ID ******** and I agree to the 1-year of the "McAfee+ Advanced - Individual" plan for my benefit under the protection of McAfee, LLC for my personal computing purposes during this calendar year of 2025 and for the upcoming year of 2026.
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me subject to the fulfillment of those conditions as found within the response made by the business in this case.

    Sincerely,
    ******* **********

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded McAfee Computer Security several years ago. I paid for the subcription. Once my subscription expired i did not renew. I was getting pop up reminders to renew my subscription. They be came more frequent and to the point that I could not exist out of the pop up with out clicking on a package. It has completely held my computer hostage for months. I cannot use my computer without constant pop-**** It is utter harrasment.

    Business Response

    Date: 05/27/2025

    Hello Ashlynn,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns. I have tried to contact you but have not been able to reach you.

    McAfee will only send you alerts to your desktop if you have the software installed on the device. You can stop ********************** alerts by uninstalling the software. If you can reply to my email correspondence with a screenshot of an alert, I can better determine the best resolution. 

    Please feel free to reply to my email correspondence or if you prefer to speak by phone, you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Best Regards,
    ****** *******
    Executive Customer Assistance Team
    D: ***************

    The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any review, dissemination, distribution or copying is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete the message and any attachments.

  • Initial Complaint

    Date:05/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never sign up **** it not fix my computer

    Business Response

    Date: 05/07/2025

    Dear Mr. ************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/21/25, I was charged for an auto renewal for McAfee virus protection in the amount of $192.09. I was not sent an email notifying me of my upcoming renewal, so I had no chance to cancel. I was told they could not get a refund my money. Every time i see auto renew on , I would turn it but the y still charge me for a service I don't need. I would like to be refunded the amount of $192.09.

    Business Response

    Date: 05/13/2025

    Dear *** ****,

     My name is ****** ******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

    Customer Answer

    Date: 05/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently encountered an issue with my McAfee Live Coverage, the antivirus real time scan stopped working on 8 April. I rung McAfee and was told that a technical specialist would call me back. Nobody rung and I made contact two more times. Yesterday (29 April 2025) I spoke with a technical specialist for 1.5 hours who uninstalled and reinstalled McAfee but to no avail. I asked McAfee to cancel my subscription and return my payment, minus the 8 months of which the protection was working properly. McAfee told me that their policy is that there are no refunds outside of a 60 day period from the outset of the cover. I explained that McAfee has not provided service in two ways, 1) they did not call me having promised three times that they would, 2) I am left with a service that is not working properly and cannot be ******** subscription is valid until 8/16/2026.

    Business Response

    Date: 05/02/2025

    Dear Ms. ********

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

McAfee, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.