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Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact Kami Vision for three months now to cancel my subscription. When I call no one answers the phone and all I get is a voicemail saying that the best way to contact them is via email ****************************** So I've emailed them twice to cancel and they are still deducting a monthly fee from my account. I want them to cancel this subscription immediately and refund me for the latest charges.

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kami Cloud Camera Subscription I sold my house removed the cameras and asked them to cancel subscription. They refusing to do that. They telling me to go to the app and cancel from there however it is impossible because after number of times pressing the cancel button the screen freezes and you cant really cancel so it is insane they asking over and over why you want to cancel but you CAN NOT actually cancel. I consider this theft. This business should be stooped from doing this to ppl.

  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gifted a YI camera, and decided to try it out on a 7 day trial period. On day 5, after determining the camera did not work as expected, I tried to cancel the subscription and account. ******************************** me to email customer support in order to complete the cancelation. Customer support responded that due to high volume at this time, they could not immediately respond. On day 7, two days after my cancellation request during the trial period, I was charged for a yearly subscription. A refund is requested, as is removal of my account with this company.

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT PAY MONEY FOR THIS CAMERA CLOUD SERVICE. These individuals make it impossible to cancel a subscription. Total runaround, what a ridiculous joke of a process. Two days in and I'm still just trying to get through to someone. I have tried to do it through the website - because you can't do it on the app (classic) - then it makes you do it through a chat bot - but you can never fully cancel, then you end up with a real person on chat, who then sends an email that for some ridiculous reason makes you reply to the email to cancel, then when you do that, they don't cancel, they want to know more about why you want to cancel, and just keep offering other packages and discounts, but won't actually cancel, no matter how many times you reply. There's a phone number in the email that when you call it, just says there are no agents available to take your call, and hangs up on you. Seriously?! We're putting our trust in this type of business for the security of our HOME?! I think not. Cancelling a subscription is a customer choice and right, and literally 2 seconds with ANY other app or company, This is deceitful and wrong. Am now wasting a serious amount of time a) making this BBB complaint and b) calling my bank to make a security/transaction complaint.

    Business Response

    Date: 07/20/2023

    Service is canceled.. Monthly plans have a no refund policy (this is per Apple the payment processor used by the customer) Simply the service ends on the next billing date
    customer plan is and has been since Feb canceld

    Customer Answer

    Date: 07/20/2023

     Complaint: 20352205

    I am rejecting this response because it is a lie. I just paid $12.99 to Kami Home on July 14 2023 and have been waiting for cancellation of subscription since. My credit card company is away and now handling it as well.

    Just another strategy by this company to make customers think they are wrong. Maybe the company needs to revisit its records and ALL of the complaints against it on BBB website? Or maybe company is just doing anything it can to not respect customer wishes.

    **I do not wish to engage in a drawn out back and for with the company through BBB.** I just want my current subscription cancelled. And I want other customers to know to STAY AWAY from this poor company.

    Business Response

    Date: 04/02/2024

    Dear Complainant,


    We sincerely apologize for any misunderstanding or inconvenience caused, and we are committed to addressing your concerns promptly. We understand the importance of resolving this matter efficiently, and we would like to offer our assistance in investigating the issue further. If you could kindly provide us with any details associated with your account, such as the email address used for registration, we will do our utmost to investigate and rectify the situation. We want to assure you that we take all customer complaints seriously and strive to provide the best possible service. Your feedback is invaluable to us, and we will use it to improve our processes and address any underlying issues.

    Please rest assured that we are committed to resolving this matter to your satisfaction. If you have any further questions or concerns, please do not hesitate to contact us directly. We appreciate your patience and understanding as we work to resolve this issue.


    Sincerely,

    Kami Vision

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 18, 2023, I subscribed to a free 7 day trial of ************** and provided my credit card information. I received this message: "Your free trial with Kami Vision, Inc. started on Jun 19, 2023 and will end on June 26, 2023 at 4:36:05 AM UTC."On Jun 25, 2023, I canceled the plan.**** charged my credit card on Jun 18, 2023 for a monthly subscription ($11.99). When I contacted the customer support, stating they had no right to charge my card because I was on a 7 day subscription, they reply with blanket emails saying I can still use the service through Jul 19. They are completely ignoring my concern.**** must refund me the $11.99 charge they put on my credit card because they had no right to sign me up for a month plan when I was only trying the 7 day free trial. I am concerned this company practices this behavior on other consumers.

    Business Response

    Date: 07/17/2023

    $11.99 refunded

    Customer Answer

    Date: 07/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a security camera and it ended up being a piece of junk every time somebody comes up to the door to camera faces the wall it turns completely around I paid for a plan for $4.99 for one month during that time I seen the camera was junk I called and told him I didn't want it no more they would not refund me for the camera or nothing so I just wanted to cancel everything instead they charged me $43.39 when I emailed them about it they said did they see the $39 to send them proof of the 43 I sent them proof from a bank statement I have never heard from them again they won't read for me for the camera they won't refund me for the money that they took without my permission nothing

    Business Response

    Date: 06/30/2023

    Thank you for reaching out to us with your concerns regarding the security camera you purchased. We understand your frustration and would like to clarify that we are not the manufacturers or sellers of the cameras. We are a separate service provider that works with various camera brands.


    Regarding the refund, we apologize for any misunderstanding, but our company has a strict no refund policy, similar to other service providers. It seems that the issue you are experiencing may be related to a hardware problem with the camera itself, rather than our service.


    We recommend reaching out to the camera's manufacturer or the original seller to address the hardware issue you've encountered. They would be better equipped to assist you with the camera's functionality or any potential warranty claims.


    Once again, we apologize for any inconvenience caused. If you have any further questions or require assistance with our services, please do not hesitate to reach out.


    Best regards,

    CS manager

     

    Customer Answer

    Date: 07/06/2023

     
    Complaint: 20240219

    I am rejecting this response because: I did not approve of you taking money out my bank for two plans. I cancel my trial the day after it start. So that isn't a refund it's giving me my money back that you took with my approval. I'm about to file a police report.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a fee 30-day trial for YI Iot app cloud service and decided not to use their ************* and instead bought a USB. I wrote to the app. service requesting my prescription end because I can't end it on my end.They kept asking why? and wanted more details.I told them why and more time would go by and I noticed on my end the Cloud remained Active.I have attached the entire email conversation.They have charged us for the past 3- months, $38.58 @ $12.86 a month. I had to remove my card from Google.They will not stop charging us.We ask for a refund and cancelation of their *************. Thank you

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying to close an account but they have refused. Instead they keep trying to offer services and going back and forth on email. I have made it clear that I do not want the service. They make it almost impossible to terminate this service once you get it. They require you to do it via email. But keep going back and forth for days instead of simply canceling the account. I would like a refund for the last charge.

    Business Response

    Date: 06/09/2023

    Service is/was canceled but no refunds as this is policy

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for their cloud service s few years ago. I've been trying for over 18 months to cancel, but my debit card continues to be charged. They've said that the email they sent the invoice and receipt to, is not associated with any account. I've been charged $79.99 twice for a service I don't want, but can't seem to cancel. I've called, but no one ever answers and my emails don't help because they state that I don't have an account. I want a refund.

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was emailed an offer from my home security camera for "We have reloaded your account with $30 in credits for the new year. On us." I subscribed to the $39.99 plan for (1 camera 7 days history, Records entire motion, Captures every alert) after check out I was not issued the $30 credit and was charged $39.99 (not $9.99) I contacted customer service and was told "Regarding the $30 credit you have received, we want to set the proper expectation in order to take advantage of it you need to subscribe to our Standard (5 cameras, 15 days Motion) or Plus Annual (5 cameras, 30 days Motion) plans." There was nothing saying that 5 cameras was requied. NOTHING. I have screen shot to prove this. They will not refund my money or cancel my auto renew subscription/

    Business Response

    Date: 02/01/2023

    clear states that the credit is only applied to plus plans see screen shots
    See red text

    See Attachment/File: Screenshot 2023-02-01 ******.png

Kami Vision Incorporated is NOT a BBB Accredited Business.

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