Business Profile

Credit Union

First Tech Federal Credit Union

Complaints

This profile includes complaints for First Tech Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

127 total complaints in the last 3 years.
44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Holding my pay check and all my money in my checking out as a punishment for not paying my credit card. Without any notice, even though by their rules they should give me a 30 day notice before any restrictions.
Business Response
Date: 11/16/2023
Hi *****,
We appreciate you providing us the opportunity to hear and respond to your concerns regarding your credit card and membership with First Tech. We are very sorry to hear about your current situation.

We take your complaint very seriously, please know that it has been reviewed by the appropriate leadership teams. First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations. After review we did follow all proper protocols and advised by letter and by phone call of the actions taken on your account.

If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!
Customer Answer
Date: 11/16/2023

Complaint: 20864504

I am rejecting this response because they are lying. They never sent me a letter or anything regarding what they are going to do. They restricted my account on Friday when they realized that I was opening an account with a different bank, without giving me any notice. They even declined the check for my rent for my apartment this passed Wednesday even though that was deposited on Friday. And then they took all my cash in my account. I spoke to someone 3 weeks ago about my credit card and I told them I will make the payment of 800$ that was overdue. But I was unable to do that because they closed my account and stole my money. These people are lying and they are thieves. I never received anything from them saying they were doing what they did

Sincerely,

*************************
Business Response
Date: 11/27/2023
Dear *****,
This will be the final response made through the BBB in regards to this complaint. First Tech has received a duplicate complaint from a regulator. We will respond directly to this regulator and not the BBB. First Tech is required to respond to all regulators complaints as outlined in federal rules and regulations. If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you.
Customer Answer
Date: 11/27/2023

Complaint: 20864504

I am rejecting this response because you sent me letter dated 13th November but you denied me my money since the 10th. Your team took a decision to close my account and steal my money because I was opening another bank account. And that is not right. You will eventually be sued for illegally stealing my money

Sincerely,

*************************
Business Response
Date: 12/01/2023
Dear *****,
This will be the final response made through the BBB in regards to this complaint. First Tech has received a duplicate complaint from a regulator. We will respond directly to this regulator and not the BBB. First Tech is required to respond to all regulators complaints as outlined in federal rules and regulations. If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you.
Customer Answer
Date: 12/01/2023

Complaint: 20864504

Ok waiting on your response there. I have also requested the last 6 months of my bank statements to be sent to me but have yet to receive

Sincerely,

*************************
Business Response
Date: 12/27/2023
Hi *****,
I just want to confirm that a final response was submitted to the ***** First Tech is required by federal regulations to respond to that complaint. A duplicate response will not be submitted through the BBB as your private account information may be found in the response. Thank you.
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is **************** and I opened an account with this bank. I added an external account of mine to make transfers. After adding the amount I wanted to transfer to my new account, I woke up this morning to find out my account was disabled by the fraud department. After calling to inquire about the situation and confirm that it was me adding my external bank, I was told that there was no way to contact the fraud department. Why does the fraud department not have a way to contact them? This is ridiculous, I didn't know that adding my external bank and making a transfer to my new account would raise a flag! Why give us those options then treat us like criminals for using the options you give us! I'm transferring my hard earned money from one account to another, there was no reason for my account to be disabled. Why not call me first and confirm that it was me adding an account before locking me out and treating me this way! Please enable my account because this is ridiculous and totally unnecessary. I regret opening this account.! One of the representatives told me that the fraud department would get back with me on the matter, and it could be two weeks to 42 days which is insane! I shouldnt have to wait that long for an explanation and my account to be enabled. I transferred $4,900 from my **** of America account and I need my funds. I would like to continue my relationship with this bank, but if funding my account is a cause for concern they can send me a check for my funds and end our relationship.
Business Response
Date: 11/27/2023
Dear ******,

We appreciate you providing us the opportunity to hear and respond to your concerns regarding the external transfer you attempted from **** of America to your First Tech account. We confirmed your case has been reviewed and are very sorry for any inconvenience you experienced during this time period.

A thorough investigation was performed by First ************************ We are unable to provide a detailed response of their findings through a third party but you were sent a communication which you should receive anytime. First Tech does everything possible to ensure that our fraud servicing practices are in compliance with all applicable laws and regulations.

If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!
Customer Answer
Date: 11/27/2023

Complaint: 20857818

I am rejecting this response because: They said they cant tell me why they chose to lock my account and block my transfer. This isnt very helpful and is very suspect. Nobody has reached out to me, that is a lie.

Sincerely,

*****************************
Business Response
Date: 12/01/2023
Dear ******,

We appreciate you following up regarding the external transfer you attempted from **** of America to your First Tech account. We confirmed your case has been reviewed and are very sorry for any inconvenience you experienced during this time period.

A thorough investigation was performed by First ************************ We are unable to provide a detailed response of their findings through a third party but you were sent a communication on November 28th, which you should receive anytime regarding the final resolution on your account. ******************** Tech does everything possible to ensure that our fraud servicing practices are in compliance with all applicable laws and regulations. Investigation determined that all proper protocols wee followed.

This will be our final communication regarding your account. If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!"
Customer Answer
Date: 12/01/2023

Complaint: 20857818

I am rejecting this response because:

I am also rejecting the response for the final time. I would advise everyone to choose another bank. They still havent given me an acceptable reason for redirecting my transfer and locking my account. If I cant use the account to transfer from my external account, there is no reason for me to continue a banking relationship with this bank. This bank is a joke. They never gave me the option of verifying my account before locking me out. The fact that they wont say what the issue is for the BBB to see the reason is very suspicious. They dont have a reason and thats pretty evident. Doing this to people without no explanation is ridiculous and I am happy that I am no longer banking with them.
Sincerely,

*****************************
Business Response
Date: 12/01/2023
Hi ******,
We are not able to disclose personal information on a public forum like BBB which is why we cannot be detailed here. A letter with the resolution to our investigation has been mailed to you or you may give us a call at ************ and ask to speak to our **************** and they will be able to assist you as well.
We do apologize for the inconvenience this has caused. First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations. Our investigation concluded that all proper protocols were followed for this account. Unfortunately, since there is nothing additional we can provide this will be our final response.
Customer Answer
Date: 12/01/2023

Complaint: 20857818

I am rejecting this response because:

When I asked for the fraud department at first, a representative said there was no number for the fraud department. Now they want to provide me with the fraud departments number. Had I received the fraud departments number at first I wouldve been able to confirm my account with **** of America. Im not accepting any of these responses simply because I own the **** of America account that the transfer came from, and they still havent allowed me to prove that. Sending me a letter wont resolve the issue.
Sincerely,

*****************************
Initial Complaint
Date:10/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Unauthorized Credit Inquiry on my Equifax Report To Whom It May ********* am writing to formally raise a concern regarding an unauthorized credit inquiry from First Tech Credit Union on my Equifax credit report on 10/26/2023 . I recently reviewed my report and was alarmed to discover this inquiry, especially since I have not applied for any financial products or services with your institution or any other in the recent past.Not only is this inquiry unrecognized by me, but it also potentially violates the Fair Credit Reporting Act (FCRA) guidelines. An unauthorized pull can have adverse consequences on an individuals credit standing, and I have always been diligent about maintaining a pristine report. Prior to this incident, I had zero inquiries on my Equifax credit report, a fact that I take great pride in.I would also like to bring to your attention that my Equifax credit report is always kept frozen as a precautionary measure to prevent unauthorized access or inquiries. This further solidifies my suspicion that this inquiry was not only unauthorized but potentially breaches protocol and security measures.Given the circumstances, I kindly request the following:Immediate removal of this unauthorized inquiry from my Equifax credit report.Written confirmation once the inquiry has been removed.I trust that First Tech Credit Union will handle this matter with the utmost seriousness and urgency it deserves. I look forward to your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*************************
Business Response
Date: 11/09/2023
Dear ******,
We appreciate you providing us the opportunity to hear and respond to your concerns. I confirmed you did speak with someone on our ************************* team and they passed your case to our Fraud department. Please be on the lookout for communications coming from that team to assist you in resolving this issue.
We take your complaint and fraud very seriously, please know that we are working diligently to resolve you issue within the confines of applicable regulations. First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations.
If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!
Customer Answer
Date: 11/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account got locked on Wednesday October 18th because of suspicious activity but when I called they told me because a bunch of devices and different IP addresses were used to login my account I dont have access my account because whoever hacked my account has changed my password I already told them to please unlock my account to be able to change the password I have $312 in the account for me to use that I need. I need them to unlocked my account so I can continue using my account and use the funds that is on the account screenshots below: they dont even have a phone number where I can contact the person in charge of my account to tell them to unlock my account that I only use my phone and wifi. I even got emails saying checks were deposit in my account without my knowledge meaning my online banking was compromised whoever used multiple device to do this. Please I need my account back
Business Response
Date: 11/09/2023
Dear ********,
We appreciate you providing us the opportunity to hear and respond to your concerns regarding the limitations on your account due to fraudulent activity. We are very sorry to hear about your current situation.
We take your complaint very seriously, please know that it has been reviewed by our fraud team and they will be reaching out in a separate and private communication. First Tech does everything possible to ensure that our servicing practices are in compliance with all applicable laws and regulations.
If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!
Initial Complaint
Date:10/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to inform you that I never authorized you to share my personal information with anyone. I am very concerned that you have done so, and I demand that you immediately remove the three accounts in question from my credit report: First Tech Federal CU 453206XXXXXX First Tech FederalCU 410798XXXXXXXXXX Sharing my personal information without my authorization violates the following laws:26 U.S. Code **** - Unauthorized disclosure of information 15 U.S. Code **** - Obligations with respect to disclosures of personal information Fair Credit Reporting Act (****)********************************** Act (****)Specifically, 26 U.S. Code **** prohibits the unauthorized disclosure of tax information by federal employees and other individuals with access to such information. 15 U.S. Code **** requires financial institutions to protect the confidentiality of customer information. The **** prohibits ********************** bureaus from sharing your personal information without your consent. The **** requires financial institutions to protect your personal information from unauthorized disclosure.I have the right to privacy under 26 U.S. Code ****, 15 U.S. Code ****, the ****, and the ****. These laws protect me from having my personal information shared without my written consent.I am demanding that you take the following actions immediately:Remove the two accounts in question from my credit report.Provide me with a copy of my credit report, updated to reflect the removal of these accounts.Send me a letter in writing confirming that you have removed these accounts from my credit report and that you will not share my personal information with anyone without my authorization in the future.If you do not comply with my demands within 30 days, I will be forced to take legal action.Sincerely, ***********************
Business Response
Date: 10/31/2023
Hello ******,
We appreciate you providing us the opportunity to hear and respond to your concerns regarding your credit reporting from First Tech. We are very sorry to hear about your current situation and take your complaint very seriously./
Please know that it has been reviewed by the appropriate leadership teams. First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations. After further review, we have determined the accounts are being reported accurately and letters have been sent explaining this decision.

If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!
Initial Complaint
Date:09/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sep 20, 2023, I was requesting a check book from First Tech Credit Union Branch. Address: ******************************************************************During that process, the agent asked me about increasing my credit card max **** from 10k to 25k directly, but didn't mention this will cause another credit hard pull! And didn't show me any document during that process. Not mention pull my credit for at least one time! I found they pulled my credit without my approval 3 days later after the hard pull listed in my credit report.Expectation:First tech credit union revoked and clean my credit from their system! Account: ****************
Business Response
Date: 10/06/2023
Dear *******,

We appreciate you providing us the opportunity to hear and respond to your concerns regarding the application process when applying for a credit card limit increase. We are very sorry to hear this experience did not exceed your expectations.

We take your feedback seriously and have performed a thorough investigation. We reviewed your interaction and application for an increased limit on your credit card. During this investigation we obtained a copy of the application that was submitted and confirmed your signature was on it. This signature shows your agreement to the terms and conditions of the applications which include First Tech obtaining credit bureau reports to evaluate your credit worthiness. This is a standard practice in this industry and First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations. Our ************************ Team sent you written confirmation of this investigation

If you have any questions please call our ************** at ************. At that time a representative will help direct you to the ************************ Department. Thank you!
Customer Answer
Date: 10/06/2023

Complaint: 20648371

I am rejecting this response because:

1. I didn't see any agreement, and I'm in-person at the bank counter, how could I review the agreement?
2. Consultant only mention to request to increase credit line, doesnt mention any other punishments from my side. After that application, I didnt even get a digital copy of the doc.Im assuming your company is doing this on purpose: Hide truth from customer, just say good benefits, fool customer to choose your service with zero-understanding about the impact.

In summary, I only sighed for credit increasing, not sign for hard credit pull. Its clear for other company, but for First tech, Im so disappointed.

Sincerely,

*********************
Business Response
Date: 10/30/2023
Dear *******,
This will be the final response to this feedback. We appreciate you providing us the opportunity to hear and respond to your concerns regarding the inquiry sent to the credit reporting bureau. We are sorry for any misconceptions you experienced due to our policies and procedures.
We take your feedback very seriously, please know that it has been reviewed by the appropriate leadership teams. First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations. We are required by federal regulation to treat every consumer the same when processing any loan or loan adjustment as in this situation. I confirmed that our staff did follow our policies and procedures which conform to industry standards. Once again I am sorry for any inconvenience this has caused.
If you have any additional questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you.
Initial Complaint
Date:09/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Based on information currently showing on my Experian credit report, First Tech FCU is showing a fraudulent debt on my credit report for a contract that does not belong to me. I have asked on several occasions for the information used to verify this account and have never been given it by First Tech FCU or Experian.
Business Response
Date: 09/27/2023
Hi ******,
We appreciate you providing us the opportunity to hear and respond to your concerns regarding your credit report and membership with First Tech. I have gone ahead and emailed you directly as we need additional information to research the debt that is listed. If you could please respond to that I can have my team investigate and get a determination for you! First Tech does everything possible to ensure that our lending and servicing practices are in compliance with all applicable laws and regulations. If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!
Initial Complaint
Date:09/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. CRDT FIRST ***** $1,368 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 09/21/2023
Hello *******,
I have searched within our system for your account by name, account number, email, and phone number you provided and unable to locate any profile or account. The name of the company you referenced said CRDT FIRST but we are First Tech Federal Credit Union. I'd like to confirm that you are trying to contact First Tech Federal Credit Union and not a different lender. Please send an email to ******************************************* and provide additional information about the type of account that was reported (loan, checking, credit card, etc) and full account number if that was not previously provided. If you could include a copy of the credit report and block out anything that doesnt pertain to this research request, that would be helpful as well.
Thank you,
Member Experience
Initial Complaint
Date:09/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****************** muhire my dob is 07/20/1999 my address is **** e Union ************************** ** *****. My account was closed and put on hold once I filed a dispute within 30 days after opening my account , the dispute was completed but my money is still being held and not allowed to use it or touch it. My ssn last 4 is ****
Business Response
Date: 09/28/2023
Hi ****,
We appreciate you providing us the opportunity to hear and respond to your concerns regarding your membership with First Tech. We are very sorry to hear about your poor member experience.

We take your complaint/feedback seriously, please know that it has been reviewed by the appropriate leadership teams. First Tech does everything possible to ensure that our fraud servicing practices are in compliance with all applicable laws and regulations. Additionally, we are constantly looking at our service levels and adjusting them to improve member interactions and engagement.

We have reached out to you directly to give you your options, but please don't hesitate to give us a call at ************ if you have any additional questions.
Customer Answer
Date: 09/29/2023

Better Business Bureau:
They have released my funds in form of check at their cashless branch and closed out my account
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, September 1st, 2023, is a day I'll never forget, and for all the wrong reasons. I'm forced to miss a life-critical chemotherapy session because my account with ********************** is suddenly "under review." I opened this account on August 10th, believing I'd have a reliable place to manage my finances, especially during a time when I need stability the most.Shockingly, they chose to initiate this review on the very day of my first direct deposit, locking me out of essential funds. Worse, it's Labor Day weekend, meaning I have to endure extra days of stress and uncertainty.Customer service? A nightmare. The agent laughed during our conversation and left me on hold for nearly an hour. Then, to add insult to injury, he told me to "go get a credit card" and wait two weeks for the review to complete.I'm in disbelief, in tears, and in a position where I now have to scramble to figure out what to do about my cancer treatment.Their lack of customer service and basic human empathy is not just disappointing; it can be life-altering.
Business Response
Date: 09/05/2023
Hi ******,
We are very sorry to hear what you went through today,but Im glad to see this was previously resolved for you. Please know that we appreciate your membership and let us know what you need in the future.
Thank you,

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First Tech Federal Credit Union is BBB Accredited.