Business Profile

Internet Services

NETGEAR

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

431 total complaints in the last 3 years.
76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a nighthawk router in February this year. It has been resetting often and not working right. I call support and they only offer 90 day support for their product. This is the biggest bull c*** to me. Its netgears product, and they only have to support it 90 days? After that they charge me over $100 for any tech support. This is so messed up that they can do that. I will never buy another netgear product. Easy way to keep customers but they dont care.
Business Response
Date: 01/08/2024
Dear Mr./******************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Service Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

Let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support.

*****************************************************************************************************************************************

******************************************************

Since the Support warranty entitlement of your product expired on 04/26/2023, our support team had to offer our available extended support warranty to be able to conduct configuration assistance on your product. We are more than happy to work with you in addressing your issue. As a courtesy, we will provide you with one-time ***** support. Please let me know if you want me to arrange a callback with our support expert by providing your preferred callback time or updating ticket ******** online.

We appreciate your time and patience.

Thank you for contacting NETGEAR.

Regards,

****************
************* Advocate
**********************
Customer Answer
Date: 01/09/2024

Complaint: 21057568

yes I would love the one time help. I can be available most times each day if I know when. Wednesday/thur/fri are all pretty good if you can just let me know what time.
thanks *************

Sincerely,

*************************
Business Response
Date: 01/31/2024
Dear Mr./******************,

I have now asked our support to give you a call. Please be prepared for a call from them within the next 24 - 48 business hours. If you have any technical issues or concerns about your NETGEAR devices. Don't hesitate to get in touch with Support via this link:

*********************************************************** or dial ************** Press 1 for Technical support.

Thank you for choosing NETGEAR.

Sincerely,

****************
Customer Care Advocate
**********************
Customer Answer
Date: 02/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the new Netgear Orbi 970 Series Quad-Band WiFi 7 Mesh System, 2-Pack. For the last two weeks I've been trying to get the NETGEAR ProSupport for Home support service to provide me an RMA to return these defective items. I've spent 5+ hours of my time calling working with them to try and troubleshoot the issue. I'm at the point now I just want to return them and get a refund. The case number for the troubleshooting is ********. I tried to go on and just request a return and was not sent the Fed-*********** labels like they said they would.
Business Response
Date: 01/08/2024
Dear ********************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Guarantee Or Warranty Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

We have personally taken the time to review your case#******** and we can see that one of my colleagues ******* is now processing your Return Merchandise Authorization (RMA#*******) for you to return the product for refund. The label is waiting for export and we are keeping an eye on it and will send it to you once available.

We are sorry for the delay and inconvenience this has caused. Thank you for choosing NETGEAR.

Kind Regards,

****************
************* Advocate
**********************

Customer Answer
Date: 01/08/2024

Complaint: 21056223

I am rejecting this response because: still being requested to send invoices and pictures of bottom of router before they will send the return labels. These particular items have been sent multiple times and are attached to multiple cases. Every time they don't want to deal with my request to return the items, Netgear opens another case and requests the same items.

Sincerely,

***************************
Business Response
Date: 01/31/2024
Dear ********************,

I have personally taken the time to revisit the return and refund for your Order: ******* and I can see that your refund has been processed and completely posted on 1/25/2024 amounting to $1,641.98.

We are sorry for the delay and inconvenience this has caused. Thank you for choosing NETGEAR.

Kind ************************************************* Advocate
**********************
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Router from them and it will not work. Have called customer service for over one week and they have no resolution. I am out over $700 and they refuse to help us fix this and get a resolution
Business Response
Date: 01/08/2024

Dear Mr./**********,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Guarantee Or Warranty Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

We have personally taken the time to review your concern and we can see that two of our technical support are helping you with your product issues under case#******** and ********. We have noticed that they helped you process your replacement with RMA#******* and you received your replacement on Saturday, 12/23/23 at 12:03 PM ****** Tracking#************).

We apologize again for the inconvenience that you have experienced, but we are happy to work with you to find a resolution if the issue is still not resolved. If you would like me to have a technician contact you please let me know.

Thank you for contacting NETGEAR.

Yours in Service,

****************
************* Advocate
**********************
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to replace my xfinity cable modem with a Netgear CM2050V, I was on the phone with netgear and xfinity for 12 hours tell 4am trying to get my new cable modem to work, it never did work and I lost ******************************************************************************* over 15 times on the 12 hour phone call, this is the wost place to buy *************** from they have no clue on how to fix issues and they claim there CM2050V cable modem works with xfinity right on the front of the box but it really does not
Business Response
Date: 12/25/2023
Dear ********************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Repair Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

********************, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the Year Hardware warranty. As per NETGEAR Consumer Warranty Policy, the product is also *********** a 90-day Service warranty from the date of purchase for any technical assistance.

We have personally taken the time to review your concern and we can see that one of our technical support team is still working on your open support case#********. Please let me know if you want me to arrange a callback with our support expert by providing your preferred callback time or updating ticket ******** online.

We want to inform you that NETGEAR, as the manufacturer, offers a limited liability warranty, whereby a replacement is provided in case of a product defect or failure. NETGEAR generally does not give refunds (or offer product upgrades), as refunds will come from the place of purchase, according to our warranty policy:

*************************************************************************************

We appreciate your time and patience.

Thank you for contacting NETGEAR.

Regards,

****************
************* Advocate
**********************
Customer Answer
Date: 12/25/2023

Complaint: 21051079

I am rejecting this response because:
I was on the phone with netgear and I paid for pro support but never got to get to pro support so I was ripped off with that and I was on the phone with Xfinity and netgear for 12 hours straight and if netgear could not answer the question they would hang up the call, I was hung up on over 20 times in the 12 hour period because netgear has you pay for pro support but you get normal support the issue ended up being a issue with netgears product and they had no clue on how to fix it or find a person able to help out, netgear rips you off on the product that never worked with Xfinity and I paid for pro support and was never given pro support, netgear does false advertising and has no clue on the products they sell
Sincerely,

***************************
Business Response
Date: 01/08/2024
Dear ********************,

First of all, please allow us to extend our sincere and deepest apologies if you're experiencing this kind of issue with the NETGEAR products.

We, at NETGEAR, wanted to exhaust all possible and available technical support assistance so we could better assist you and move forward with your concern. Please allow me to set up a call with our Senior Level 2 technicians to better assist you. If the issue can't be resolved by our senior L2 support they need to isolate the case to our engineers, they can also help us with the next course of action, by checking your device, debugs, logs, and also their findings.

We also noticed that your paid ProSupport - Extended Warranty and Support with contract#******** has been refunded on 12/26/2023 amounting to $79.99.

Please provide the following information for me to schedule a call from our support team.

* Preferred Contact number
* Date
* Best time frame (please include Time Zone)

We look forward to speaking with you.

Regards,

****************
Customer Care Advocate
**********************
Customer Answer
Date: 01/26/2024

Complaint: 21051079

I am rejecting this response because: you guys are a joke and will you knew ******* would not work with your CM2050V cable modem but you kept it on the box saying it will work and it does not, ******* found this information out just look on your web boards where people talk it is all over the place you people are a false advertising and you are a bunch of thieves

Sincerely,

***************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a used NETGEAR router from ***** I wanted to upgrade my modem and router. It seems NETGEAR wants money now to activate the router, not to mention my older NETGEAR was suddenly deactivated. I was able to activate the modem with some trouble but I have no Wi-Fi unless I pay. I dont see any other routers that need a plan to activate them, just NETGEAR. I cant get a refund either.
Business Response
Date: 12/25/2023
Dear ******************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Refund / Exchange Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

******************, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the Year Hardware warranty. As per NETGEAR Consumer Warranty Policy, the product is also entitled to 90-day Service warranty from the date of purchase for any technical assistance.

We want to inform you that **** is not an authorized NETGEAR reseller. Due to your product being purchased from an unauthorized reseller, your product is not eligible for warranty coverage, as stated in our Consumer Warranty Information:

Your NETGEAR product must have been purchased from an authorized NETGEAR reseller to be eligible for warranty coverage.

However, we have self-help documents and useful product articles available on our knowledgebase ***************************************** that you may use as reference.

For more information on the Consumer Warranty, please click on the following link:

*****************************************************

For more details on the Authorized Reseller information and listing, please click on the following link:

*************************************************************

Thank you for choosing NETGEAR and have a great day!

Regards,

****************
************* Advocate
**********************

Customer Answer
Date: 12/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a netgear CM2050V modem/router for use with my ******************** as it was recommended by ******** I have not received the internet speeds I am paying for because the software on the netgear modem/router is causing service outages. I contacted Netgear and every time I contact someone the call drops and I do not receive a call back, even though Im asked for my phone number in case the call drops. This is unacceptable and I would like my money back because the modem/router advertises compatibility with ******* Xfinity on the box. This is false advertising.
Business Response
Date: 12/25/2023
Dear ******************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Service Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

******************, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the Year Hardware warranty. As per NETGEAR Consumer Warranty Policy, the product is also *********** a 90-day Service warranty from the date of purchase for any technical assistance.

We have personally taken the time to review your concern and we can see that one of our technical support team is still working on your open support case#********. Please let me know if you want me to arrange a callback with our support expert by providing your preferred callback time or updating ticket ******** online.

Your NETGEAR Nighthawk 2.5Gbps Cable Modem with Voice(CM2050V) works with Xfinity from ******* Voice Plans. Not compatible with ******* Fios, AT&T, and fiber ******** services. Contact your ******** Service Provider for more compatibility information. This device does not provide WiFi. Connect to any WiFi Router or Mesh WiFi System for WiFi. For more details about Compatibility information you can visit: *********************************************************************

****************************************************************

We want to inform you that NETGEAR, as the manufacturer, offers a limited liability warranty, whereby a replacement is provided in case of a product defect or failure. NETGEAR generally does not give refunds (or offer product upgrades), as refunds will come from the place of purchase, according to our warranty policy:

*************************************************************************************

We appreciate your time and patience.

Thank you for contacting NETGEAR.

Regards,

****************
************* Advocate
**********************
Initial Complaint
Date:12/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not open this account. I would like it closed. I do not have a balance. I have talked with employees and IT. No one can close my account. I do not have an account number. It is my name and password.
Business Response
Date: 12/25/2023
Dear **************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding an account deletion request. We will make every effort to ensure that your case with us is handled efficiently.

We are looking into your concern. However, your email address <********************> does not show any account or data in our system. There's no more account to delete since it doesn't show any records from our database. If you have used a different email address before, you can delete your account personally. To address your data privacy concern, please go to the NETGEAR Privacy Policy page and look for "Section 13 - How to Contact Us and How to Exercise Your Privacy Rights"

To exercise your rights provided under this Policy, please submit your request by clicking "WebForm" and providing the information needed and you may select "Delete".

************************************************************

or

*****************************************************************************************************************.

Thank you and have a nice day!

Kind regards,

****************
************* Advocate
**********************
Initial Complaint
Date:12/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2023 I called netgear support because my router wasnt working. They said they could help me fix it for a fee. I told them I would rather buy a new router. The technician insisted I would have the same problems with a new router. I asked him three times if my router was outdated he assured me it wasnt. He asked for money after each time he assured me it wasnt outdated. I paid the money, the router somewhat worked for a few weeks then stopped working. He said if you have any other problems to call back. We called back and were told the router was outdated! They scammed me out of $108.
Business Response
Date: 12/25/2023
Dear ******************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Service Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

******************, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the Year Hardware warranty. As per NETGEAR Consumer Warranty Policy, the product is also entitled to a 90-day Service warranty from the date of purchase for any technical assistance.

We have personally taken the time to review your concern and we can see that your NETGEAR Nighthawk AC1900 WiFi Cable Modem Router(C7000) has already expired for support warranty. Since the Support warranty entitlement of your product expired, our support team had to offer our available extended support warranty to be able to conduct configuration assistance on your product.

For more information about the NETGEAR ProSupport, you may visit: **********************************************************************************************************

As a courtesy, we have refunded and canceled your ProSupport - Premium Support with contract#******** amounting to $108.74. The refund process takes 24 to 48 hours and it may take up to 7 business days for you to see the funds credited back to you from your credit card company.

We are sorry for the delay and inconvenience this has caused. Thank you for choosing NETGEAR.

Thank you for choosing NETGEAR.

Sincerely,

****************
************* Advocate
**********************

Customer Answer
Date: 12/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Smart Parental Control and every time I try and set it up it says "activation failed". I called support and they said I have to pay another $165 to give me the support. This is a total con job.
Business Response
Date: 12/07/2023
Dear Mr./****************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Refund / Exchange Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

We have personally taken the time to review your concern and we can see that you sumbitted a dispute with Amex with Case #D-wsehs for your subscription. We have approved and refunded your NETGEAR Smart Parental Control - Annual contract#******** amounting to $30.83 as of 12/07/2023. For the turnaround time of your refund, you must coordinate with your bank. The contract is now also canceled, therefore there will be no more charges in the future.

We are sorry for the delay and inconvenience this has caused. Thank you for choosing NETGEAR.

Sincerely,

****************
************* Advocate
**********************
Customer Answer
Date: 12/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a router from Amazon back in March. Had some odd issues with it that I tried to troubleshoot. I eventually find that the root cause is an issue with DHCP on their router. After many times contacting support they eventually tell me to try downgrading the firmware. I tell them that this should not be a permanent solution and offer to give them my logs so they can fix the issue in their firmware. They ignore my request and happily close my case with me running old firmware. Now that I've downgraded firmware one of the satellites that came with it no longer functions. This product has not functioned properly since purchase and they are refusing to offer any kind of replacement for the device. This is likely an issue with their software however they have not released a firmware in nearly a year and likely don't want to spend any more time on this product line leaving me with a product that does not work as advertised. Looking up the router model + firmware download on ****** shows right after their site is a reddit post warning people not to upgrade their firmware on those routers. This exemplifies the kind of poor firmware testing that has led to my issues. I want them to either fix their firmware properly or offer a replacement of a different product line not affected by this issue.
Business Response
Date: 12/21/2023
Dear Mr./********************,

I hope you are well. My name is ****** and I am a ************* Advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding Guarantee Or Warranty Issues and the support you received when you contacted NETGEAR and asked for help with your device. We would first like to thank you for your feedback. We will make every effort to ensure that your case with us is handled efficiently.

We have personally taken the time to review your concern and we can see that all of your cases being created under the account are closed due to inactivity. The latest update from our technical support under your case#******** is on 12/2/2023 asking for a follow-up. If your issue is still unresolved and you need replacement, please allow me to set up a call with our technical support team once more to better assist you.

Please provide the following information for us to contact you:

* Preferred Contact number
* Date
* Best time frame (please include Time Zone)

We look forward to speaking with you.

Regards,

****************
************* Advocate
**********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

NETGEAR is NOT a BBB Accredited Business.