Complaints

This profile includes complaints for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer support for my ********************** router when my internet/wifi stopped working. I was advised by the support technician that I needed to purchase a service contract for $139.99 in order to get any assistance with my issue. Given that my internet was out and I rely on it to do my job, I felt I had no other choice. The support technician then advised me to hold the reset button on the back my router which resolved the issue. Wow, amazing (sarcasm). I received multiple emails confirming my purchase of the one-year service. One email indicated the service had NO auto-renewal. While another email showed a discounted price with auto-renewal. I was DOUBLE billed! Proceed to customer support to address the double billing.Low and behold one year later I receive an email that that my service contract has been auto renewed and I have been charged another $139.99.I email the support email address requesting cancellation and a refund. No response. Two weeks later I send another email following up and again requesting cancellation and a full refund. No response.Wait another week and call the support number. After a 20 minute wait time to get a support person on the phone, the support person advises me that they have put a ticket in with the billing department to review and approve or deny my refund request. When I request to be transferred to the billing department, support person advises me to call the same number I called to get the support person I'm talking to.Do NOT purchase the ***************** Their sales and billing practices are a SCAM!

  Business Response

  Date: 09/13/2023

  Dear **********************,
  
  I hope you are well. My name is ******* of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Refund Or Exchange Issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  **********************, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. As per NETGEAR Consumer Warranty Policy the product is also entitled for 90 days Service warranty from the date of purchase for any technical assistance.
  
  We have processed a refund for your GearHead USA - Networking Support for Home Products, 12 Months subscription, contract# ********, amounting to $139.99. This will reflect on your account in 5-7 business days. The contract is now also canceled; therefore, there will be no more charges in the future. 
  
  I apologize again for the inconvenience that you have experienced.
  
  Yours in Service,
  
  ******************
  ************* Advocate
  **********************
  
  

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Netgear notified me that my router protection subscription would auto renew 7/29/2023. I canceled subscription on 7/28/2023 but Netgear still charged my credit card. I submitted a request for a refund on their arcane website and also spoke with a representative, but have not received a refund after one month.

  Business Response

  Date: 09/14/2023

  Dear ******************,
  
  I hope you are well.  My name is ****** and I am a ************* Advocate from ********************** I understand from your recent correspondence that you have submitted a complaint regarding your refund and cancellation request for your NETGEAR Armor subscription. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally taken the time to review your concern and I can see that your NETGEAR Armor Security - 1 Year with contract#******** has been refunded on 9/2/2023 amounting to $108.24. This will reflect on your account in 5-7 days. The contract is now also canceled, therefore there will be no more charges in the future.
  
  For more details:
  
  ************************************************************************************************************************************
  
  ************************************************************************************************************
  
  If you have any technical issues or concerns about your NETGEAR devices. Please contact Support via this link:
  
  *********************************************************** or dial ************** Press 1 for Technical support.
  
  We are sorry for the delay and inconvenience this has caused. Thank you for choosing NETGEAR.
  
  Kind Regards,
  
  ****************
  ************* Advocate
  **********************
  
  

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to return a non-working modem to Netgear for replacement under a one-year warranty (product was purchased in Jan. 2023). I have exchanged more than 10 emails with the company seeking resolution of the problem without success.

  Business Response

  Date: 09/03/2023

  Dear Mr. ***************** hope you are well. My name is ******* of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Guarantee or Warranty issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the One Year Hardware warranty. As per NETGEAR Consumer Warranty Policy the product is also entitled for 90 days Service warranty from the date of purchase for any technical assistance.
  
  We validated your request and initiated RMA_ID ******* to complete. Please respond to the email notification we have sent for shipping options related to case number 47611036.
  
  I apologize again for the inconvenience that you have experienced.
  
  Yours in Service,
  
  ******************
  ************* Advocate
  **********************
  
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a netgear router a few years ago.i have xfinity internet service.i purchased a new tv and i was trying to connect it to wifi but it kept telling me incorrect password.i called netgear to get my password and they tried to charge me $149.saying my service had expired.i dont have any service with them. i just bought the router to use with my xfinity internet service.they still didnt help me with my password and if my so called service with them was expired,why are my other devices still connected?i hooked up back my old tv and i got service so obviously,they were lieing and trying to scam me out of money.i just want to be able to put in my password and use my tv.

  Business Response

  Date: 09/03/2023

  Dear **********************,
  
  I hope you are well. My name is ******* of NETGEAR ************* Team.  I understand from your recent correspondence that you have submitted a complaint regarding the Guarantee or Warranty issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product and service in the industry. As per the NETGEAR Consumer Warranty Policy, the product is *********** a 90-day service warranty from the date of purchase for any technical assistance.
  
  If the device was beyond the warranty policy, we are offering professional configuration and setup assistance with on-call 24x7 tech support. Please check the link, and you may select according to your preference.
  
  ****************************************************************
  
  I apologize for the inconvenience that you have experienced. If you need further assistance, kindly respond to our case number ******** so I can refer your concern to a higher-level tier of technical support as a courtesy.
  
  Yours in Service,
  
  ******************
  ************* Advocate
  **********************
  
  

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20541184
  
  I am rejecting this response because:it is not about a warranty issue.its about getting access to my password.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/09/2023

  Dear **********************,
  
  Good day!
  
  This is a follow-up on your case# ********.
  
  We need the expertise of our technical support team on this issue about the admin password. Therefore, I referred your concern to a higher-level tier of technical support. Please keep your phone line open and check your email for any follow-up. Additional support information can also be found on our Knowledge Base located at: **********************************************
  
  We appreciate your patience and thank you for choosing NETGEAR.
  
  Regards,
  
  ******************
  Customer Care Advocate
  NETGEAR, Inc.

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a business AP called their technical support which always resulted in multiple calls to ***** where they were not able to accomplish what my business needed to operate. When I called to the the corporate office in ******** ********** on phone number ************ I spoke with a very rude/condescending person who called himself Rich would not allow me to even finish my sentence before transferring me to India yet again with the issue not being resolved. I called back in again to the corporate office explaining that I need someone to escalate my ticket which they said they would do however I did not receive a call or email back in any reasonable amount of time. No one at this company seems to know about their own products nor care if the customer is getting what they paid for on a basic/minimum level. Rich who is sales at the corporate office should have HR send him to classes on basic customer service skills/human decency and knowledge about what his company is selling cause he obviously doesn't possess any of those skills.

  Business Response

  Date: 09/01/2023

  Hi ****,
  
  Good day! My name is ****** and I am a ************* Advocate for ********************** I understand from your recent correspondence that you submitted a complaint regarding **************** Issues when you contacted NETGEAR and asked for help with your product. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally taken the time to check if you have any records or accounts with us using your phone number provided and I can't see one. Please allow me to set up a call with our senior support specialist in order to better assist you.
  
  Please provide the following information for them to contact you:
  
  * Preferred Contact number
  * Date
  * Best time frame (please include Time Zone)
  
  We look forward to speaking with you.
  
  Regards,
  
  ****************
  ************* Advocate
  **********************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Netgear router and modem separately. I was hooking them up. I was getting some troubleshooting help from a technician and then once we got everything hooked up, I asked about purchasing the extended protection on both of the units at a discount they charged me $24.02 times on one of my credit cards and said that it did not go through so I gave them another card. They tried to charge it two more times and said it did not go through, I checked my card and they did go through just fine and when I checked my email I had to receipt which I will provide in the bottom is proof that Netgear charged me four times $24. He immediately said that he would get the right team on it and have it refunded within 72 hours , I have contacted multiple multiple times close to six times. Netgear asked them why I have not got a refund and they just keep telling me that it is in the works. This is extremely bad business to overcharge a customer not but once but four times and then drag out to return the money back to them. I am asking for the money back I am asking For extra because I have now had to pay interest on that money on both of my credit cards because Netgear has not taken responsibility and return the money back to me. Im asking to be contact higher official with Netgear so maybe we can resolve this issue instead of waiting months , thank you for your time

  Business Response

  Date: 08/27/2023

  Dear ********************,
  
  I hope you are well. My name is ******* of NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Service Issues and the contract you purchased that charged your account multiple times. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  ********************, we finalized the request for $24 (2x) back to your **** card ending **** and $24 (2x) to your Mastercard ending **** on August 27, 2023. The process of the refund takes 24 to 48 hours, and it may take up to 7 business days for you to see the funds credited back to you by your credit card company. Please be informed that I have already made sure that auto-renewal is turned off to avoid future charges for these canceled contracts.
  
  We would like to inquire about the serial number of your device so we can transfer the active ProSupport for Home: Extended Warranty and Support contract. Kindly respond to our case number, 47591671.
  
  I apologize again for the inconvenience that you have experienced.
  
  Yours in Service,
  
  ******************
  ************* Advocate
  **********************
  
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Netgear Nighthawk AX4 WiFi router S/N 616306W8A0B75 in February this year. I was unable to connect to it last week and called Netgear to resolve the issue. They refused to help me because I have owned the device for more than 90 days and tried to up sell me on an extended warranty instead. I have never heard of a business charging customers to provide basic tech support over the phone. This product is still under warranty. Netgear is trying to make me pay them to repair a defective device and troubleshoot it. A company should stand behind their products and not try to extort customers as in a tech support scam, and make them resort to a regulatory organization to have problems made right.

  Business Response

  Date: 08/23/2023

  Dear Mr./************,
  
  Good day! My name is ****** and I am a ************* Advocate for ********************** I understand that from your recent correspondence that you submitted a complaint regarding Service Issues when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Mr./************, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the Year Hardware warranty. As per NETGEAR Consumer Warranty Policy, the product is also entitled to 90 days Service warranty from the date of purchase for any technical assistance.
  
  I have personally taken the time to review your account and I noticed that your NETGEAR Nighthawk AX4 AX3000 WiFi Router(RAX35) has already expired for support warranty last 05/23/2023. Since the Support warranty entitlement of your product expired, our support team had to offer our available extended support warranty in order to be able to conduct configuration assistance on your product.
  
  We are more than happy to work with you in addressing your issue. As a courtesy, we will provide you with one-time ***** support. Please let me know if you want me to arrange a callback with our support expert by providing your preferred callback time or updating ticket ******** online.
  
  The following link details product warranty information:
  
  *****************************************************************************************************
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  ****************
  ************* Advocate
  **********************

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 7, 2021 I purchased a WiFi mesh system with additional satellites and a pro support plan that covered replacement for 3 years. ORDER NO. *******. I also purchased a parental control option. $1,529.49 for hardware and around $100.00 for annual parental control plan. When main router and 3 satellites started having issues, they replaced router and satellite, but they will not on the last 2 satellites that will cost me ****** each to replace. They filled an RMA Case #: ******** and say they can not find out what happened and keep escalating to another department that will no longer respond. Its been going on for two months.

  Business Response

  Date: 08/23/2023

  Dear **********************,
  
  I hope you are well. My name is ****** of NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding Guarantee Or Warranty Issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  We have personally taken the time to review your concern and we can see that one of our advocates ******** is working with your support case#********. I can see that she already created (2) RMA ******* & ******* to replace your satellites and it shows delivered yesterday Tuesday
  8/22/23 at 2:33 PM. If you have any technical issues or concerns about your NETGEAR devices. Please contact Support via this link:
  
  *********************************************************** or dial ************** Press 1 for Technical support.
  
  Thank you for choosing NETGEAR and have a great day!
  
  Sincerely,
  
  ****************
  ************* Advocate
  **********************

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just need my new armor subscription moved to my router 5VC39B72A0232 please assist completing.

  Business Response

  Date: 08/27/2023

  Dear ****************,
  
  I hope you are well. My name is ******* of NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Repair Issues and are requesting to transfer your existing Armor contract to your new device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  ****************, we have successfully transferred the Armor Security 1-Year subscription to the Nighthawk AX11000 Tri-Band Wi-Fi Router (RAX200) with SN: 5VC39B72A0232.
  
  Please log out using the app or website and log back in to refresh the system at www.MyNETGEAR.com. If you are unable to log in to your account, please click on the "Forgot your password?" link to reset your password.
  
  ***************************************************************************************
  
  For further technical assistance, kindly contact them directly at ************ select option 1 and provide our case number ********, or create an email inquiry to:
  
  ***********************************************************
  
  Yours in Service,
  
  ******************
  ************* Advocate
  **********************
  
  

  Customer Answer

  Date: 08/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Netgear has charged me $118.99 to fix my Netgear product that was malfunctioning. They did not provide a way to fix my Netgear product. I requested a refund the following day and was promised a full refund. Ive since filed for fraud through my credit card company. Netgear refunded me an insufficient amount 2 days before my card company prosecuted netgear to prevent being in legal action with my card company. I have yet to be refunded the remaining amount 68 days after the date I was swindled out of $118.99. I have called the company netgear over 20 times without the last month, being told every time a department will contact you within 2-3 business days. To this day I have never had a call from anyone on behalf of netgear dial my number. This company refuses to satisfy me in this matter and I have since disposed of their subpar product as its of absolutely zero use to me in non functional order and they refuse to fix it. Ive heard of multiple similar reports from this same occurrence happening with netgear. This company is not honest and sincere, and has lost a customer. Please look into this complaint. Thank you for your time.

  Business Response

  Date: 08/20/2023

  Dear ****************,
  
  I hope you are well. My name is ******* of NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Service Issues that you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  ****************, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Gearhead technical support team are available for service 24/7 via phone, chat, and email. As per the ******** Contract Terms and Conditions:
  
  A NETGEAR ******** Services subscriber may choose to unsubscribe from the plan within the first 10 business days of subscribing. After ten (10) business days, the subscription is NOT refundable. If the services have been used, NETGEAR will deduct an amount proportional to the usage (number of incidents multiplied by the ongoing pay-per-incident rate) and refund the balance amount. Pay-per-incident services are NOT refundable.
  
  Please check the link for reference: *************************************************************************************
  
  We partially refunded the amount back into your account, considering the resolved issue in your case number ********. We have not seen any cases created after that in your account showing that the issue reoccurred or that the technical team was unable to assist.
  
  I'll still raise your request with the higher management, and I'll send you an update related to case number 47572333.
  
  I apologize again for the inconvenience that you have experienced.
  
  Yours in Service,
  
  ******************
  ************* Advocate
  **********************
  
  

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20481868
  
  I am rejecting this response because:
  The information false, as they did NOT fix my issue the first time I called. Furthermore I called back the next day. And the day after. And many times after that. I am unsure where you are getting your information from but its absolutely incorrect and I have phone records to prove my case 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/27/2023

  Dear ****************,
  
  Good day!
  
  This is a follow-up on your case# ********, as we have received approval and processed a refund for your GearHead USA - Networking Support for Home Products, 12 Months subscription, contract# ********, amounting to $49.99. This will reflect on your account in 5-7 business days. The contract is now also canceled; therefore, there will be no more charges in the future. 
  
  We apologize for the inconvenience caused by the long wait to process your refund.
  
  Thank you for choosing NETGEAR.
  
  Kind *************************************************** Advocate
  **********************