Business Profile

Internet Services

NETGEAR

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

420 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I was charged for Netgear Armor subscription on 1/28/23 but, I have an active Armor subscription until October 21, 2023. I no longer possess the old router AC1750 Serial# ************* since I have purchased the Nighthawk AX11000 Serial# ************* in September 2022. Please issue a refund for the $106.34.
Business Response
Date: 02/13/2023
Dear ****************,

Good day! My name is ****** and I am a ************* Advocate for ********************** I understand that from your recent correspondence that you have submitted a complaint regarding Billing or Collection Issues. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.

I have personally taken the time to review your concern and I can see that your Armor Security - 1 Year with contract#******** automatically renewed last 1/28/2023. We have approved and finalized the refund for $106.34 back to your credit card as of today, 02/13/2023. The process of the refund takes 24 to 48 hours and it may take up to 7 business days for you to see the funds credited back to you from your credit card company.

Thank you for choosing NETGEAR.

Sincerely,

****************
************* Advocate
**********************
Customer Answer
Date: 02/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.

Sincerely,

***************************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A NETGEAR BLACKHAWK ROUTER FOR A CHURCH SOUND SYSTEM INSTALLATION THE COMPANY NEVER PUT IN WRITING THAT THE ROUTER NEED SECURITY SOFTWARE TO WORK THEY LIE AND GIVE YOU A FREE 30 DAY SECURITY SOFTWARE THAT THEY FORCE YOU TO BUY THE PROBLEM IS IM ONLY USING THE DEVICE AS A NETWORK AND WILL NEVER USE IT FOR INTERNET AND I DON'T NEED SECURITY SO NOW IM FORCED TO TELL MY CUSTOMERS I HAVE TO THROW ALL OF THERE ROUTERS IN THE ***** BECAUSE OF THE HIDDEN FEE THAT THEY CHARGE THIS A HORRIBLE BUSINESS IDEA 400 DEVICES ARE NOW JUNK
Business Response
Date: 01/26/2023
Dear **************,

My name is ****. I am a ************* Advocate of ********************** I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you.

Please be informed if the NETGEAR unit is not working. Please be advised that NETGEAR.com purchases of new products, services and, memberships can be returned within 30 days.

NETGEAR webiste: ***************************************
NETGEAR order return: ************************************************

However, if you purchased from a NETGEAR authorized reseller. Please return to the store where you purchased the device.

********************** Warranty Return Policy: *****************************************************************

Thank you.

Regards,

**** ****************
************* Advocate
********************** Support
Initial Complaint
Date:01/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attachments. I have been attempting to get the product I paid for, the ***** protection, on my NETGEAR device for more than a month and 1/2. I had had 2 separate chats with the same individual, ***** as well as various support tickets opened ((and closed) for this issue but, despite assurances it will be taken care of, it remains an open/unresolved issue.
Business Response
Date: 01/27/2023
Dear ********************,

My name is ****. I am a ************* Advocate of ********************** I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.

I personally reviewed your account and I noticed that you paid for Armor security. Please allow us 3-5 business days to activate the contract.

I'll keep you updated as soon as we complete the request.

Regards,

**** ****************
************* Advocate
********************** Support
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This claim is about NETGEAR pro support/warranty, Start Date 30 Dec 2022 I contacted/Netgear about CBR750 Modem (67A20A76A121D); they went through steps with me on the phone to try and identify Tec issues. They stated they could not find an issue with the modem and requested I contact my ISP ********** ******* came to my address on 3 Jan; they did find a few problems; they replaced all the cables to my home and retested. At this point, they recommend I contact Netgear for support for my CBR750 Issue. I called them while the ******* Tech was still @ my home and requested they both speak with each other. ******* *** explained this issue to Netgear Tec on the phone; the CBR750 had restarted on their network over 300 times. Afterwhich Netgear TECH guided me through a few other Tech issues to see if the problems could be resolved and gave me the following Case#********, informing me if the issue continued to please call back. I called them back because the issue was not fixed. They gave me an RMA number to send my old item, and they would send another (CBR750) within 72hrs. I did receive the item However, It's @ this point it has become a more significant issue. The item they sent was or should have been a new (CBR750); after receiving it on or about 10 Jan, I called ******* to give them the new SN so the item would be on my account. They could not see the modem on the network. I then called Netgear and gave them the above# I started out informing the Tec of the issue with my ISP. I also, inform the Tec this was not a new modem. Again the Tec took me through all the steps. From this point, I've been giving nothing but the runaround 13 Jan 2nd Case#******** today 24 Jan 3rd Case#********
Business Response
Date: 02/02/2023
Dear **************,

Good day! My name is **** and I am a ************* Advocate for ********************** I understand that from your recent correspondence that you have submitted a complaint regarding replacement request when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.

I personally reviewed your concern and I can see that the *** number: ******* has been completed.

We want to inform you that NETGEAR, as the manufacturer, offers a limited liability warranty, whereby a replacement is provided in case of a product defect or failure.

The following link details product warranty information:
*****************************************************************************************************

According to our warranty policy:
*************************************************************************************

Technical experts are available 24/7, and reachable at the following numbers: 888-NETGEAR *************).

Regards,

**** ****************
************* Advocate
**********************
Initial Complaint
Date:01/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November, 2022 I ordered a wi-fi mesh system from NetGear in the amount of $615.02 to replace my existing ************** and to maximize the internet capability in my house. Prior to ordering, I confirmed with Netgear that this product was compatible with **************** Upon receipt, I registered my product on December 4, 2022. I began to have problems within days where the modem/router would frequently drop the internet signal, causing frequent internet disruptions and cable TV disruptions as all my cable boxes are wi-fi based. I would have to call Netgear support repeatedly each time signal was dropped and troubleshoot issues with the ************** (at least two hours per call). Each time, they would make an adjustment to the ************** and ask that I call back with any continued issues. This became a revolving circle, fix, call back, wait, call back, fix etc.... Over a three week period, I spent approximately 35 hours on the phone with NetGear Support trying to remedy the problem. This internet issue also prevented me from continuing to work from my home. On my last attempt on the phone with Netgear support, the Orbi satellites would not connect. Again, after 1.5 hours on the phone I was told by the Netgear support member that this product was not going to work. My case number ******** was noted. I then called to seek a refund. When I called to process a refund, I was told that it was past 30 days and an approval was necessary from someone higher within the company. Are you kidding me....? Their own supper department kept having me call back to repair the issue and now you say I'm past 30 days for a return...? I am not accepting nothing short of a full refund! My time alone is worth more that what it cost to purchase this garbage item. This was on January 4th. I was told that I would receive an answer by January 7th. I have since called back multiple times to where I get the response "WE STILL HAVE NOT RECEIVED YOUR RETURN APPROVAL".
Business Response
Date: 01/23/2023
Dear **********************,

I hope you are well. My name is ****** of NETGEAR ************* Team. I understand that from your recent correspondence that you have submitted a complaint regarding your NETGEAR product and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.

I have personally taken the time to review your concern and I can see that your NETGEAR order ******* has been approved today to proceed with refund. The *** (Return Merchandise Authorization) has been created for you to return the defective unit. As instructed by ******* under case#********, you will receive the prepaid label to your email address within 24 hours. Once we have the unit, the refund will be automatically processed and will be refunded back to the same payment method used to purchase the product.

Please allow us to extend our sincere and deepest apologies if you experienced this such kind of issue with the NETGEAR product and for all the delays for this to be processed. The reason why we need to obtain approval for this refund, it's because the refund option will no longer be available from our end and we need to get manually approved by the concerned department. Rest assured that this will be processed once we have your defective unit.

Should you have any questions regarding this, please do not hesitate to ask.

Thank you for choosing NETGEAR.

Sincerely,

****************
************* Advocate
**********************
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2021, I was charged directly from my bank account for a service that I didn't approve. I reached out to Netgear and requested that this stop immediately and that they stop using alternative methods to charge me for auto renewal on a product I no longer wanted by bypassing the credit card i stored on file (which was no longer valid) and using the payment method I signed up with that I had not approved for auto renewal - my checking/paypal account.The ************* me that this would not happen again. I also requested that all of my data be deleted and filed forms to ensure this occurred. This case number was ********. However, in 2022 (1 year exactly to the date of the auto renewal) this company not only tried to charge my card again and auto renew the service I had specifically told them to stop trying to charge me for, but also had clearly not deleted my data. I have communications with their customer service department and asked that this stop - again - and now no one is responding and I am not comfortable with how they have handled my data and their lack of communication on the matter and follow up. Case number is: ********. I would like confirmation that my data has COMPLETELY been deleted from the system. My consumer rights are in violation and their lack of response is making even more uncomfortable with knowing they ever had any of my information to begin with. Abigale from customer service assured me she would confirm when my data was deleted and I haven't heard back in several weeks even after I had reached out. I have a deletion notification from over a year ago and communication from their customer service team outlining that they are still working on deleting all of my data a year later.
Business Response
Date: 01/24/2023
Dear Ms. ******************* name is ****. I am a ************* Advocate of ********************** I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.

I personally reviewed your account and found that there was no payment collected and that there will be no future charges.

The following link details product warranty information:

*****************************************************************************************************

According to our warranty policy:

*************************************************************************************

Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.

Regards,

**** ****************
************* Advocate
********************** Support
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wifi was working fine until 1/16/23 in the morning. I tried to get on the internet, but it said my password was incorrect. I am the only one with access and I never changed the password. I called Netgear and asked them why this is happening. They said maybe there was a power outage recently. Not true. There was no outage. And in the past with outages, passwords just don't change and lock me out. Then the agent said he will reset my router but I had to purchase a year of technical support since I was over their 90 day warranty. I had to pay just to change a password or otherwise they would not help me. So I was coerced into paying over $150 for something that happened which they can't even give me a legitimate reason for. This is such a scam. I shouldn't have to pay to have my router reset. I will be reporting this to my credit card company.
Business Response
Date: 01/23/2023
Dear ************,

I hope you are well. My name is ****** of NETGEAR ************* Team. I understand that from your recent correspondence that you have submitted a complaint regarding Product Issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.

I have personally taken the time to review your concern and I can see that you contacted our technical support team and ask for help with your NETGEAR N600 Wi-Fi DOCSIS 3.0 Cable Modem Router (C3700). Your NETGEAR product is already expired it's hardware and support warranty since 06/01/2017. As per NETGEAR Consumer Warranty Policy the product is entitled for One Year Hardware warranty and 90 days Service warranty from the date of purchase for any technical assistance.

The service contract you purchased is GearHead *** - Networking Support for Home Products, 12 Months amounting USD ****** + Tax. Because you have received troubleshooting steps and issue was resolved, I am taking out a pay-per incident of USD ***** and will issue a refund in the amount of USD ***** (Tax included) which you will see on your credit card within 5-7 business days. For your reference, a copy of the terms and conditions can be found at:

******************************************************************

As per guidelines:

"NETGEAR Refunds Policy (Only Applies to Subscription Contract Services)

Note: Pay per-incident services are NOT refundable. A NETGEAR GearHead subscriber, who has not used the entitled services, may choose to unsubscribe the plan and receive a full refund within the first ten (10) business days of the subscription. If the services have been used, NETGEAR will deduct an amount proportional to the usage (number of incidents multiplied by the ongoing pay per-incident rate) and refund the balance amount.

The process of the refund also cancels the support agreement that you had purchased. If further phone support is needed, this will be based on your support entitlement for your NETGEAR device.

For more warranty details please click on the following link:

*****************************************************

Additional support information can also be found on our Knowledge Base located at:

**********************************************

Thank you for your business with NETGEAR, Inc. and have a great day.

Sincerely,

****************
************* Advocate
**********************
Initial Complaint
Date:01/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notification from netgear today that my "subscription" renewal for armor had been charged. I have repeatedly had to cancel this renewal due to netgear finding ways to "reactivate" this subscription. I had to contact them when my first router died and I couldn't use the iOS app to login and deactivate the subscription. Then I deactivated the second subscription on my old iPhone 11 Pro when I got my iPhone 14 Pro *** and transferred the data. When I installed the app on my new iPhone, netgear "automatically" enabled it despite the fact that it had been toggled off on the old iPhone. So when it was reinstalled, Netgear defaulted to force it to automatically turn on. That's a malicious by **********. I wasn't even aware until I started getting notifications. Then netgear started notifying about upcoming subscription renewals. I have the autonewal toggled off on both the website and the app. I received an email indicating said the subscription had been cancelled in December. Today 1/15/2023 after I received the billing statement, when I contacted Netgear, they claim auto renewal is not "off." This is just plain deceptive.
Business Response
Date: 01/20/2023
Dear **************,

I am contacting you regarding your recent refund request to our department. After reviewing your case I would like to first apologize for any inconvenience this may have caused you.

We have approved and finalized the request for $110.09 back to your credit card as of, 1/17/2023. The process of the refund takes 24 to 48 hours, and it may take up to 7 business days for you to see the funds credited back to you from your credit card company.

For more warranty details please click on the following link:

*****************************************************

Additional support information can also be found on our Knowledge Base located at:

**********************************************

Sincerely,

**** ****************
Customer Care Advocate
**********************
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Netgear router from ******* in September of 2020 so that my daughter could do online schooling. After having difficulty getting the router set up I called the company for help. I foolishly allowed them to talk me into taking out a two-year technical gearhead support contract with them for $230. This contract did not benefit me at all, seeing as how the router box quit working shortly after the contract was taken out. Next router box was purchased through ISP, in which the service man told me the Netgear folks burnt up the original router box. About a month ago I started getting emails saying my contract was going to expire in 30 and then 7 days. Which was great news, seeing as how I wasn't using this service to begin with. I contacted my bank a day before the contract deadline after receiving an email stating that "if I had automatic renewal selected" the transaction would occur. I had gone onto the website and tried to remove my account information, could not find anyway to do so, or anywhere on there that where "automatic renewal" was checked off. My bank manager thought the transaction wouldn't go through because I had been issued a new debit card due to expiration of the card used to purchase the original contract. On December 18th I was emailed a receipt showing they have once again taken out $230 for another 2-year contract. I do not own or use Netgear products. I have no use for their tech support. My new router box has worked flawlessly. I want a refund. I spoke with a customer support person on the 18th of December. I received two duplicate emails since speaking with them, on December 19th and 25th, both stating the case was under review and to wait seven days. I have yet to receive an email or anything saying they're planning on issuing me a refund! I was never informed that a 2 year contract was going to turn into a lifelong obligation for services I have never used! I will NEVER again buy or use Netgear products!
Business Response
Date: 01/12/2023
Dear ******************,

My name is ****. I am a ************* Advocate of ********************** I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.

I personally reviewed your account and found that one of our customer service representatives is working on your refund case.

We will send you an email once the refund procedure has been completed. It usually takes about 7 business days.

The following link details product warranty information:

*****************************************************************************************************

According to our warranty policy:

*************************************************************************************

Your case number is 46895450.

Regards,

**** ****************
************* Advocate
********************** Support
Customer Answer
Date: 01/18/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not looking to get a replacement or product warranty. I no longer even own the registered product. What I want refunded is the $230 that was taken out of my account without my consent to pay for support that I cannot use, do not want or need. I want account and all personal information deleted and no further contact with this scam of a company.
Business Response
Date: 01/24/2023
Dear ******************,

We sincerely apologize for the long delay. as of now, we are still working on your refund case, however, our billing department is experiencing an extremely high volume of the queue.

I'll keep your case open until we refund your money.

We sincerely appreciate your patience.

Regards,

**** ****************
Customer Care Advocate
********************** Support
Initial Complaint
Date:01/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a Nighthawk Mesh router from Netgear in August of 2022 and have had tech support issues since my purchase. I had three open tickets on my router due to poor performance and they were closed for "some unknown reason" at the end of the "complimentary" period. I then had to purchase a support plan to speak to tech support. After another 45 days of tech support, Netgear determined that my router needed to be replaced with the same router. After a week, the "customer care" team keeps telling me they do not have routers in stock and I have to wait. They are giving me no time frame so I am waiting indefinitely to receive the same router that I have. I called today and asked to speak to be transferred to the customer care team and they told me they only respond by email, which I know is a lie because I spoke with them this weekend. I work from home and this is prohibiting me from working.
Business Response
Date: 01/12/2023
Dear ******************,

Good day!

My name is ****. I am a ************* Advocate of ********************** I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.

Please be informed that NETGEAR.com purchases of new products, services and, memberships can be returned within 30 days. in your situation your NETGEAR product is more than 30 days since you bought the product.

Since your product is still covered by warranty, we would like to give you a replacement for your defective device.

Please complete the *** number ******* that I provided you.

You may also check the shipment status of your *** at this link; ***************************************************

For more warranty information, please click the link below:

*****************************************************************

Thank you.

Regards,

**** ****************
************* Advocate
********************** Support

Customer Answer
Date: 01/18/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
Immediately after receiving this response, I sent another email to the company asking what completion of the *** number means. I have received no additional information.

This response also indicates that they had not started a replacement which multiple techs indicated had already been established. Working with netgear has been an absolute nightmare. The reason that it was not returned within 30 days is because I had an open case number trying to have them help me fix it. They then closed the case and made me purchase pro support.

This seems like a shady tactic in order to prevent people from returning the purchase.
Customer Answer
Date: 01/18/2023
I just received an email from netgear requiring my name, phone number, and address. I have provided this information on multiple occasions. I'm done with this company. If I can't get a refund, please close this report. I do not want another netgear product that I have to a) pay for tech support and b) re-settup all connections in my house.
Business Response
Date: 01/20/2023
Dear ******************,

The residence address is required since we must ensure that the product is delivered to your address.

Please be advised that your refund request has been declined.

Please be informed that NETGEAR.com purchases of new products, services and, memberships can be returned within 30 days. in your situation your NETGEAR product is more than 30 days since you bought the product.

If the unit is faulty, NETGEAR will gladly replace it with the same model.

For more information about NETGEAR warranty policy, please visit link below:
*************************************************************************************

Thank you for your understanding and have a great day!

Regards,

**** ****************
Customer Care Advocate
********************** Support
Business Response
Date: 03/10/2023
Dear Mr./******************,

I hope you are well. My name is ****** of NETGEAR ************* Team. I'm contacting you today on behalf of my former colleague **** who is handling this case number.

We sincerely apologize for the inconvenience that this has caused you and for the late response. I have personally taken the time to review your concern and I can see that your request for replacement has been generated on 01/23/2023 with RMA *******. Please be inform that upon initiating the **** there's a link and instruction sent to your email and you need to complete that in order to process your replacement.

We understand you are now requesting into getting a refund of your product. We want to inform you that NETGEAR, as the manufacturer, offers a limited liability warranty, whereby a replacement is provided in case of a product defect or failure. NETGEAR generally does not give refunds (or offer product upgrades), as refunds will come from the place of purchase.

The following link details product warranty information: *************************************************************************************

If you have any technical issues or concerns about your NETGEAR devices. Please contact Support via this link:

*********************************************************** or dial ************** Press 1 for Technical support.

Thank you for choosing NETGEAR and have a great day!

Sincerely,

****************
************* Advocate
**********************

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