Complaints

This profile includes complaints for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Netgear AX8 AX6000 Rax80 router on Walmart last December around Last week. I paid almost like $440 for it and I never registered the product. this product i dont know everyday it drops internet 2 to 3 times randomly and I had to reset the router and continuous on. I contacted support that now I am not able to register the product and need some help with troubleshoot and its still under warranty and they never responded and told me to go to local Walmart store and get the bill. I moved from CA to KS recently in august. How Can I go to same store where I bought the router. I don't understand which generation we are in its an router not an chocolate they should be able to trace Where I bought and When.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Dear *********,
  
  My name is ****. I am a Customer Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  For Replacement request, please contact technical experts are available 24/7, and reachable at the following numbers:****************************
  
  For more warranty information, please click the link below:
  
  ***************************************************
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Inc.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Netgear Router less than a year ago (6 months) and it's already not working. Spent over $200 for a piece of junk. I called in to Netgear and spent 30+ minutes on hold with a rep who tried to make me pay additional money for support on a $200 Router that stopped working in less than a year! I refused and told the rep to send me out a warranty replacement. The rep then created a case and had me submit proof of purchase which I did on the 19th of October. Today is now the 24th and I heard nothing back from this company so I called in again and waited another 30+ minutes just to speak with someone. The new lady I spoke to was incredibly rude and condescending. She tells me that they can not warranty my router without first doing troubleshooting that I REFUSE to pay additional for.
  Either give me the money I paid for your piece of junk Router or send me out a replacement immediately!!!!
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 9, 2022/11/02) */
  Dear Mr. *****,
  
  My name is ****. I am a Customer Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I personally reviewed your concern, and I see that you spoke with our technical support team on 10/24/2022. Please understand that you must work with our technical support team to determine whether the unit is defective.
  
  For more warranty, Please click the below:
  
  **************************************************
  
  Please visit ************** account, under the support tab then click on cases for any further inquiries.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Inc.
  
  
  Consumer Response /* (3000, 11, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm not about to pay additional money to work with a technical support team.
  
  I paid $200+ for this modem less than 6 months ago! Why on earth would I spend even more money to get technical support?
  
  You sold me a defective Modem / Router and now trying to make me pay more money for technical support.
  
  
  Business Response /* (4000, 13, 2022/11/06) */
  Dear Mr. *****,
  
  Thank you for your email. Based on my assessment of case number ********. You refuse to cooperate with any troubleshooting steps to determine whether or not the unit is defective.
  
  We respect your decision, and NETGEAR is always available to assist.
  
  Thank you.
  
  Regards,
  
  **** *********
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2022 I bought through Amazon with the Order#******************** a brand new NETGEAR Nighthawk Cable Modem WiFi Router Combo with Voice C7100V. I paid $ 213.99 for it.
  This device was defective and after many phone calls, Netgear replaced this one with a refurbished one on August 6, 2022.
  This Second device was defective also. I talked with Netgear and they recognized that problem and sent me a brand new Netgear device, which is not working again.
  My internet cable (Xfinity) rented me its own modem-router and now my internet is working correctly.
  It has been VERY difficult to deal with Netgear so I am asking you to help me.
  I asked Negear to please give me my money back and they refused to do that. So, what I am asking Netgear is to give me my money back because all its devices are defective. I am going to return to Netgear the last device they sent me, and I am asking them to send me my money back so that I can buy another Modem-router different from Netgear.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Dear*************,
  
  My name is ****. I am a Customer Care Advocate for NETGEAR Inc.
  
  Please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model if within warranty.
  
  As NETGEAR does not sell products directly, returns/refunds are handled directly through the reseller where the product was purchased based on their own store policy.
  
  For more information about NETGEAR warranty policy, please visit link below:
  http://kb.netgear.com/app/answers/detail/a_id/1113/kw/Refunds/r_id/166
  
  While NETGEAR is unable to provide a refund, we are happy to help troubleshoot the product so that we can work out a way that it will meet your needs.
  
  Technical experts are available 24/7, and reachable at the following numbers: 888-NETGEAR (888-638-4327).
  
  I apologize again for the inconvenience that you have experienced, but we are happy to work with you to find a resolution.
  
  Yours in Service,
  
  **** *********
  Customer Care Advocate
  NETGEAR Inc.
  
  
  Consumer Response /* (3000, 7, 2022/11/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Netgear has done enough troubleshoot on this product and nothing works. I cannot continue wasting my time. You can check all the troubleshoots you have done. I have been dealing with this for months and nothing works. So, please give me the refund.
  
  
  Business Response /* (4000, 9, 2022/11/06) */
  Dear*************,
  
  We sincerely apologize for any inconvenience this has caused you.
  
  If you want to process a product refund, please return to the store where you bought your device.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  **** *********
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Netgear CAX80 modem router got bricked overnight. As can be found in Netgear's own community forums this is a common issue with these modems. Whatever I did, I wasn't able to talk to a human from this company. It is impossible to reach a human from their customer support - either by calling them or using their website. As suggested in their community forums I sent a message to 2 of their admins. A while ago, I received an email from a customer support agent from Netgear. They asked me to respond to them with my contact information but I never heard back from them. This company is doing whatever it can to slow down the process and almost ignores its customers by not letting them reach out to their customer support. I am trying to contact them since October 6th without any luck. I am requesting my modem to be fixed or replaced by them for free (because it is their product that is defective) or a full refund for my product.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Dear ************,
  
  My name is John. I am a Customer Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally taken the time to review your account and I noticed that your 8-stream AX WiFi Gateway(CAX80) is already expired for any warranty.
  
  The following link details product warranty information:
  
  http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%20on%20DGN2000/r_id/166
  
  According to our warranty policy:
  
  http://kb.netgear.com/app/answers/detail/a_id/1113/kw/Refunds/r_id/166
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  John Philip S.
  Customer Care Advocate
  NETGEAR Inc.

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a netgear router about 8months ago and almost since day 1 the router would freeze and restart daily and multiple times a day. At first I thought it internet issues but after realizing it was a router issue I started the support process with net gear. Netgear attempted to troubleshoot this device and finally sent me a replacement which had the very same issue. They told me this is a know issue which their engineers are working on a resolution but as of now there is no eta. I told them i cannot wait which could be indefinitely. After almost 3 weeks of trying to resolve this I asked to get my money back or upgrade to a different model device. They then escalated me to customer relations where they are reviewing my situation. I have repeatedly been hung up on, told they have contacted me but no answer which is false. Every time I call they say there is no getting in touch with that department and that I have to wait for their call. Yesterday on 22nd they told me after I called them that they will call me within 3 hours which did not happen. It has been another 3 weeks waiting to hear back from them. I have multiple case numbers open and closed as they keep opening and closing case numbers. I cannot function at home with not only the internet going down but also the network going down when I have 35 devices all connected to the network and when the router goes down it takes up to 10 minutes to be up and running again. This device is still under factory manufacture warranty and is unfixable. I feel that this should constitute a refund or upgrade to a device that doesn't have this issue. I also have video of if locking up and rebooting. This happens at least 4 or 5 times a day. My current case number is**********
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/31) */
  Dear******************
  
  I hope you are well. My name is Albert of NETGEAR Customer Care Team. We know from your recent letter that you have filed a complaint about the NETGEAR products you are having problems with and the customer service you experienced when you called NETGEAR for assistance with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  First of all, please allow us to extend our sincere and deepest apologies if you're experiencing this such kind of issue with the NETGEAR product that you have in possession. I have personally taken the time to review your concern and I can see that your open support case number ******** for refund has been submitted for approval. Rest assured that your request is already being reviewed, and you may expect to receive an update once we have a response from the management.
  
  You may reach out to us through the case by clicking the "Send a Follow-up" link below.
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  Albert N.
  Customer Care Advocate
  NETGEAR Inc.

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07.04.2022 I purchased Netgear's top of the line Orbi Mesh WiFi system (model *******) for $1,515.49 under order number *******. Within the first 30 days, I noticed issues with the system not functioning properly and devices were dropping off of the network. When I called in, they sold me a gearhead support agreement for $38.97. As seen in my personal notes (attachment Netgear Orbi 2 year *************), I spent hours on the line with technical support in an effort for them to get their product to function properly. Finally, after multiple times of being told that I would receive a call back and that the case was being escalated, I requested a full refund (8/27) for the full purchase amount as well as the additional gearhead support. After multiple times calling, I finally received the refund for the gearhead support on 9/18 (screen shot from credit card attached). To date, I still have not received my refund of $1,515.49 for their defective product. I have called, emailed, and requested to speak with supervisors and managers. I have been promised replies and have not heard back. I am including all documentation that I have access to, which shows a failure on this business' behalf to follow up and make good on what their technicians on the phone have said.
  
  I would greatly appreciate any assistance that you are able to provide in getting this resolved.
  
  Thank you!
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Dear************
  
  My name is John. I am a Customer Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  This is my assessment base on the case number and documentations.
  
  Your order number is********, and your serial number is ************** The unit was delivered to Adam Buchta on 7/7/2022, and it was then registered to a different account.
  
  Please be informed that NETGEAR.com purchases of new products, services and, memberships can be returned within 30 days.
  
  Thank you for choosing NETGEAR and have a great day!
  
  Regards,
  
  John**********
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a modem router combo from netgear. When I first purchased the product never worked to what the company specific marketing on the box. I was told to have my internet service provider check my wiring. I was not comfortable due to covid until October of 2022. Comcast reviewed all there wiring and said everything is perfect. They advised that I contact netgear to update my firmware. Netgear has denied to upgrade my firmware, and that I needed to purchase additional support. I said no and that I already paid to have this product work properly and give me the proper speed that it's marketed for. They suggested that I can take it back to Best Buy. Best Buy refused to allow the return. I told netgear that I would rather exchange it through them for one that works properly. They closed all of my open cases with them and just referred me to useless articles. My resolution is to exchange its device for one that works properly. Thank you.
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/10/31) */
  Dear************,
  
  I hope you are well. My name is Albert of NETGEAR Customer Care Team. I understand that from your recent correspondence that you have submitted a complaint regarding product issues when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Mr. *******, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the One Year Hardware warranty. As per NETGEAR Consumer Warranty Policy the product is also entitled for 90 days Service warranty from the date of purchase for any technical assistance.
  
  I have personally taken the time to review your account and I noticed that your NETGEAR Nighthawk - AC1900 WiFi Cable Modem Router(C7000v2) is already expired for support and hardware warranty since 04/11/2022. We are more than happy to work with you in addressing your issue. As a courtesy we will provide you a one time grace support. Please let me know if you want me to arrange a callback with our support expert by providing your preferred callback time or updating the ticket ******** online.
  
  The following link details product warranty information:
  
  ***************************************************************************************
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  Albert N.
  Customer Care Advocate
  NETGEAR Inc.
  
  
  Consumer Response /* (3000, 7, 2022/11/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have called netgear on 11/05/2022.They do not know what I'm talking about when I describe the response to the BBB. Can you have a technician call me at ************* I would like to resolve this before i agree to any response from you. Thank you
  
  
  Business Response /* (4000, 9, 2022/11/08) */
  Dear************,
  
  I was out of the office the last few days, I wanted to check in to see how things are going. I hope everything is going well with you. And I do apologize for not getting back to you sooner.
  
  I have already requested a callback from our technical support team so they can assist you with your product issue.
  
  Thank you for choosing NETGEAR and have a great day!
  
  Sincerely,
  
  Albert N.
  Customer Care Advocate
  NETGEAR, Inc.
  
  
  Consumer Response /* (4200, 11, 2022/11/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  After talking to another technician and been told another symptom that does not make sense, I would just like to exchange this product for another identical product. I am tired of getting the run around. Point blank this product has never worked properly and just don't want to deal with tech support not knowing there own product.
  
  
  Business Response /* (4000, 13, 2022/11/10) */
  Dear************,
  
  Just a quick note from my end, I can see that our technical support team already talked to you and assist you about the issue you are having with your NTEGEAR device.
  
  Your NETGEAR Nighthawk - AC1900 WiFi Cable Modem Router(C7000v2) is already out of support and hardware warranty as of 04/11/2022, as I noted in my initial response.
  
  For more details of our product warranty information:
  
  ***************************************************************************************
  Thank you for contacting NETGEAR.
  
  Regards,
  
  Albert N.
  Customer Care Advocate
  NETGEAR Inc.

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Netgear has been charging me for 4 months without my knowledge or consent. I ordered a power supply from them in July 2022 and they have been charging me $20.03 a month since I purchased the power supply. I spoke with them a few days prior to this complaint and they said they would only give me half my money back and that they would stop charging me. They are unable to tell me what the charge is even for. I don't really know where these people get off but that is ridiculous I want all my money back that they stole, because it's theft any way you look at it, If I did this to someone I would go to jail for theft. I just want ALL my money back and for them to stop freaking charging me.
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/31) */
  Dear Mr.*******,
  
  I hope you are well. My name is ****** of NETGEAR Customer Care Team. From your recent email, it appears that you have complained about the fees for the power supply that have been deducted from your account and sought for assistance. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally taken the time to review your concern and I can see that a refund case number ******** has been completed and refunded on 10/21/2022 with a total amount of USD 40.06 back to your **************** account. The process of the refund takes 24 to 48 hours and it may take up to 7 business days for you to see the funds credited back to you from your credit card company.
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  *********
  Customer Care Advocate
  NETGEAR Inc.
  
  

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Net gear ****************** Wifi Extender while I lived in an apartment. I have just moved and contacted Net gear for technical support in reconnecting it. I ended up speaking with a Chat agent ****** who had an overseas agent named "**************," not ********, call me. He gave me the website. "***********, a or ************," which gave me "No internet connection," pages despite me having ************************* going. He kept asking me, "why are you confused? It's a simple site, why are you having difficulty?" Mind you, I am well educated, *************************************************************************************** who is being spoken to like I'm a "dummy." I gave him remote access******************** app I already had on my computer, he got in, and instantly got the site up, then started scolding me. "Why did you have so much difficulty? Why do you have so many windows open?" I asked for a supervisor, he said he is one. I asked for another supervisor, he said, "Do you want help or not?" I said I'd like to speak to another supervisor, he said, "You'll never get it," repeatedly. I went back to the chat agent who said she'd have another agent call me which never happened and she stopped responding. I downloaded the Net Gear app, found a phone #, called, and reached an overseas agent who said I can't get technical assistance without paying at least $89.99 for a warranty.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/31) */
  Dear Mr./Ms. ****,
  
  I hope you are well. My name is ****** of NETGEAR Customer Care Team. I'm contacting you today in response to the submitted a complaint regarding the NETGEAR products and the service you received when you contacted support and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  We have personally taken the time to review your concern and we can see that you don't have records or account with us. It's possible that you have contacted a third-party pretending to be a NETGEAR help site. Please be aware that we are aware of this background third-party support groups, which is why we are still looking into the alleged case scenario. We want you to know that NETGEAR is not affiliated in any manner with any outside support organization. Could you please tell me how you contact this third party? Can you give us any information for our records?
  
  NETGEAR is not affiliated with them as we have Gearhead that offers support for our customers. You may refer to this link: ***********************************************
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  *********
  Customer Care Advocate
  NETGEAR Inc.

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refuses to honor warranty for product. Went through troubleshooting and determined bad product, They tell me they will replace item via email "proof" and then turn around and say we have to troubleshoot again. The just keep running me through a loop and never actually send the RMA
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/28) */
  Dear Mr. *****,
  
  My name is*****. I am a Customer Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I noticed that your******************************** is still under hardware warranty, and NETGEAR is more than happy to replace your defective unit.
  
  Your RMA number *******.
  
  If you have any questions or concern, please let us know.
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Support