Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

• 

  ebay seller

  42183 fairview drive Canton, MI 48187

• 

  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues with my ebay account ********:
  
  1. I have 2 defects for late delivery for items ID: ******************************. These two items were sent on time, as stated on my listing. The late delivery was at the fault on ****, and not me as I sent them again on time. With these two shipments I always kept in contact with the buyer, and with the ****. I kindly request that both be removed, and for item ************ I understand it has been beyond 3 months. But I did not know about this defect until today. So again as an eBay seller for 15+ years with no major issues, please remove these 2 defects as again they are not my fault.
  
  2. I have been also facing issues with my promotional listings for my items. Even when I'm charged for the promotional fee, none of my items are featured highly in any way. I called your marketing team via phone, but were no help. I thus ask for your help in fixing these issues, and please refund the promotional fee on items Item ID: ****************************** as again none of these two items were sold on a promotional listing biases even though I was still charged for the service.
  
  Thank you so much in advance for your help
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Hello *******,
  
  Thank you for the opportunity to address your *** complaint. We appreciate your patience in awaiting our response. I certainly understand your concern regarding both your late shipment defects and the promotional listings and the benefits that come with that.
  
  First, I appreciate the time you have spent with eBay and the dedication you put into your business. I know that there is a lot that goes into creating great listings and working with buyers to create an excellent experience. To meet your late shipment rate requirement, ship your items within your stated handling time. Once tracking shows an acceptance scan within your handling time or delivery is confirmed by your estimated delivery date, we'll consider the item to be shipped on time. Sometimes what happens is you drop a package off and it may not get scanned in right away and can cause a late shipment defect. The difficulty, as you stated, lies with the postal service and when certain actions take place. I usually suggest taking a package to drop off within your handling time and ensure they scan the package in. You may already do that, and sometimes it's harder to do based on the volume of items a seller is sending. The defect for the item (************) has already been removed. The defect for item (************) can't be removed because of the timeframe in which it was applied. We allow 90 days for review of defects, which we have found to be a sufficient amount of time for appeal if necessary.
  
  I will investigate regarding the promoted listings to ensure the effectiveness is there. Promoted listing is a significant benefit that is available, as you know, for an additional fee. Our sellers that use that benefit have seen great success when listing and selling their items. As a courtesy, I reimbursed you the amount for both listings. You will see one amount of $5.00 the is for both fees.
  
  I know I could not fulfill your full request; however, I hope the above information is helpful.
  
  Respectfully,
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No one advised us of the 90 day rule. Please remove the defect for the item ************ as again I sent it on time and it's not my fault that **** did not scan it upon leaving it at their **** office, and furthermore I never was told I had this defect if I did I would appeal it within the 90 days. Again, I've been on eBay for over a decade...Please remove it.
  
  
  Business Response /* (4000, 9, 2022/08/24) */
  Hello *******,
  
  We appreciate you taking the time to respond to us.
  
  I understand your position on this policy. While I recognize the frustration you are experiencing regarding the late shipment defect on your account, I would like to clarify why we have a firm stance and the inability to remove defects older than 90 days.
  
  We evaluate seller performance metrics based on multiple criteria. For late shipment defects, there are several variables we monitor. If an item is shipped late but still arrives on time, no defect is applied. If you ship an item on time but arrives late, there is no defect. If your buyer shows the item arrived on time, there isn't a defect. We have found 90 days is sufficient time to appeal selling defect and we ask our sellers to actively monitor their performance and raise any issues with us within that time frame.
  
  Although I want to be clear, that there may be situations in which we cannot meet a member's desired resolution because of limitations within our policies, we certainly don't want those situations to result in any misconceptions regarding our efforts to be available to assist you or others within the eBay Community appropriately. We certainly appreciate the time you have been with eBay and we value your business. Although you may feel that you did everything to take care of your buyer, we cannot remove this defect. As this defect is still an indicator of a less than positive buying experience, which we must take seriously. Please note that this decision is final and cannot be changed or escalated.
  
  Respectfully,
  
  eBay
  
  
  
  
  Consumer Response /* (2000, 11, 2022/09/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/22/22 I purchased eBay gift cards and submitted the redemption codes to eBay in order to pay for auctions I had won, my funds were immediately frozen I called right away and submitted pictures of the gift cards along with the receipts they have received all proof that no fraud was involved three days later I am still waiting on my money that was illegally stolen to be returned I will lose items I won at auction for not paying on time as well as the time I've had to spend trying to resolve this to no avail no offer to help resolve the issue
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ****,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you recently purchased some eBay gift cards which were frozen when you attempted to use them. I'm pleased you've trusted us with your concern.
  
  After a thorough review of your account, I can see the cards were originally placed on hold due to a normal risk review. Please know this process is not meant to inconvenience any of our members and is done to reduce as much gift card fraud on site as possible. While this can be a difficult task, checks like this one will rarely happen more than once. With that in mind, I can see that you provided a receipt to my Customer Support teams who, as of July 25th, were able to link the gift cards to your account for usage. I'm happy to see that's the case and, going forward, you'll be able to check out using those cards at your convenience.
  
  I nonetheless appreciate you sharing your experience with me here and want to thank you for partnering with us here. If you have any additional questions, please reach back out to Customer Support through our Help & Contact page on eBay.com. Please take care and have a wonderful Wednesday.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have held an account with e-bay for about 10 years. My account is overwhelmingly as a purchaser of listing vendors' products.
  Gradually many of the listing vendors are of Chinese origin. Years ago those vendors had US based representatives whom were contactable in the event of a problem with a particular purchase. In recent years many of those vendors have altered strategy to deal through a drop-ship warehouse, - ( predominantly based in CA ), - whose only role is to ship given product(s) under the direction of the Chinese-based vendor. The purchaser is therefore dealing with China. E-bay discloses the location of the particular item but does not disclose the fact that a particular vendor is Chinese based.
  
  I recently made a purchase where the vendor had exaggerated the performance of a product by 2000%. Obviously when I realized this fact, - the product was unsuitable for my needs. I received return authorization to return the product. The vendor in question then promised via e-mail that, if I closed that return he would make things right. I fell for that line and closed the return. I never heard from the vendor again. That promise by the vendor was made with the knowledge that once having closed the return, eBay rules do not allow the return to be reinstated.
  
  That was the "last straw" for me. I decided to close my account with eBay. On three consecutive days ( July 13th-July 15th), I followed the procedure dictated by eBay to close the account. Also in eBay rules the company is required to acknowledge that ( those) requests by e-mail within 24 hours. To this date no acknowledgement has been received. I mailed a letter to eBay, ( unsigned copy enclosed ), that was also ignored.
  
  I am in the hope that BBB will cause eBay to follow its own rules.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ********
  
  Thank you for the opportunity to address your BBB complaint today. I understand you wanted to return an item however you closed the request expecting the seller to make things right. From what I've gathered you haven't been refunded. I'm happy to assist.
  
  Firstly, I recognize the frustration you must have experienced when the seller didn't provide the partial refund as they said they'd do. Complicating matters was that as suggested by the seller, you closed the return making opening another request not possible. I regret this was your experience. Please know, we've initiated a full credit for this transaction. You can expect $123.04 to post back to your original payment method within 3 days. This credit is coming directly from eBay, not your seller.
  
  Secondly, I understand you'd like to close your account. I'm very disappointed to hear you want to leave. If there is anything I can do or that we can resolve, please let me know. We'd hate to see you leave.
  That said, I've initiated the account closing process on your behalf. You should have the email conformation soon and as long as there isn't additional buying or selling activity, the account is set to close on October 2, 2022. You'll receive an email from us within a few days of the termination date. Of course, if you decide to stay, the account can be reinstated any time prior to October 2, 2022.
  
  ******** thank you for sharing your experience with us and for the opportunity you've given us to explain and make things right.
  
  All the best.
  
  Sincerely,
  
  Randy ******
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My initial response to the company's reply was to "accept". The company had done what I requested, that is,- to acknowledge my request to close my account. They also returned my loss in the disputed transaction. For both of these actions I thank the company. Neither of these actions however made e-Bay a safer place to do business,- the root problem that decided me to leave.
  At this time I intend to leave e-Bay. I will however miss the e-Bay of earlier times.
  
  1) The most simple safety measure that could easily be implemented is to disclose the vendor location rather than the item location. Had I known my vendor was in China, I would have studied the specs. more closely. In doing that I would have seen that the panel in question was not a 200w panel as advertised but a 12w panel. The latter being hopelessly inadequate for my purpose. In his listing, the vendor exaggerated the performance by nearly 2000%. That should be considered fraud - and punished as such. There are countless other vendors with almost the same product / claim.
  
  2) Many large companies have adopted "virtual" assistants to deal with minor problems. The stated reason for this change was to protect employees from possible covid contamination. The "virtual" assistant must have a fail-safe method in which, if it is unable to reach an equitable solution, it is transferred to a person. The e-bay system sends the user in everlasting circles with no human interaction.
  As stated at the beginning, my objective in involving BBB was accomplished so in reality I accept your response but wanted to voice my opinion. Make e-Bay safer to do business.
  
  I thank you for hearing me out.
  
  
  Business Response /* (4000, 9, 2022/08/10) */
  Hello ********
  
  Thank you for taking time to respond to us. While we're happy we've been able to provide an acceptable resolution to your complaint we recognize lingering concerns.
  
  Firstly, we understand it's important to many members to know where their item will ship from as well as knowing where the seller's account is registered. We provide country of registration information on the seller's Feedback page (when you click on the seller's user ID and feedback score it takes you to a page displaying where the member is located). That said, we see there may be an opportunity to enhance where this information is displayed.
  
  Secondly, we understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most eBay pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We continue to work on improving our customer resources and availability as we plan to bring more contact options moving forward.
  
  We do understand that sometimes one party or the other may feel as though there are areas where we could improve, and we truly appreciate each and every piece of feedback or suggestion we receive and we'd love it if you'd decide to remain a valued member of the eBay community.
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They limited my account right after shipping and deliverying all items, they did this to keep my 2,700 usd for themselves and they dont plan on releasing it despite going back and fault, i sent all legal documents these guys required but they still limited my account anyways. i suspect they are stealing from small business Americans, hurting the little guy to line up their pockets just like how most corporations do.Just because they are the big guy these think their above the law, stealing is stealing and please bbb let them know they arent above the law
  

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 6, 2022/08/03) */
  Hello *********
  
  Thank you for the opportunity to address your complaint through the ***. We are sorry to hear there has been a delay in receiving payouts from us. We definitely want are sellers to have the money they are owed and are happy to investigate this for you.
  
  Upon reviewing your account to see where we could assist, we happily discovered your banking information has already been verified and that a payout for $2,726.28 initiated to your *********** Bank account yesterday on August 2nd, 2022. You can verify the payout by visiting your Payments "All activity" page ******************************************* The funds should process and be visible in your bank account within the next 2 to 4 business days.
  
  To maintain a safe trading environment, we frequently review buying and selling accounts for potential risk. When your account was first reviewed, we found it may pose a potential risk to our platform and made the decision to restrict the selling portion of the account. With the documentation you provided and subsequent reviews, we were able to determine the factors our system identified as a risk on your account were easily explained and appealed the restriction. While safety holds like the one you experienced can be unwelcome interruptions and cause payout delays, they are a necessary security and safety precaution and one that is mentioned in our User Agreement ************************* as well as our Payments Terms Of Use policy ************************** We know how frustrating it can be to wait for money you've rightfully earned and appreciate your cooperation in responding to our notifications and providing requested documentation.
  
  As a seller on eBay you may encounter a variety of different types of holds and restrictions as we try to keep the eBay community and safe and comply with Anti-Money Laundering laws and Know Your Customer regulations. They shouldn't occur that frequently, but if you would like to review the type of holds a seller could experience, please visit our "Payments on hold" help article **************************
  
  Once again thank you for taking the time to share your experience with us and we are happy your payments verification process has been completed and your payout sent. Wishing you the best.
  
  Respectfully,
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/01) */
  Hey can you guys close this case, the issue has been long resolved. Thanks

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/2022 at 1:17pm, I placed an order through ebay, (order #**************** and paid in full. The next day I received an email from seller stating that because I have not used ebay before, it 'was in her best interest' to cancel order. I paid the asking price for an item for sale. I contact ebay via phone, and they stated that it should not be a problem I was a first time user, and they would contact seller. I then received notification that a refund was issued, 'Buyer asked to cancel the item(s) in this order.' This is absolutely not true. The ebay representative saw I had already paid, and said he could not see any issues. Since I can prove I did not request a refund, I need to understand why my money is not acceptable.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ******,
  
  Thank you for the opportunity to address your BBB complaint. We appreciate your patience in awaiting our response. I certainly understand your concern and frustration regarding a seller cancelling your order without your request to do so. As you are likely aware, expectations within eCommerce are rising, and buyers expect a high level of service when shopping. In today's environment, consumer satisfaction is paramount to a seller's success. Even though a seller can cancel an order, it is something that we never advise if avoidable. We hold our sellers to a very high standard and measure their seller performance in various ways, including canceled transactions that can affect their selling account.
  
  A seller should never select the option 'buyer requested' if it was not requested. If a buyer does request cancellation before they send the item, we ask our sellers to adhere to the request; however, we can't enforce it. If you feel like a member is not adhering to eBay's policies, please report them using our help pages. Because of our Privacy Policy, we won't share the outcome of our investigation with you as it pertains to another member's account.
  
  We always appreciate our members sharing instances in which they think there may be opportunities to enhance our communications and platform. Thank you for taking the time to bring your experience to our attention.
  
  Respectfully,
  
  eBay

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th i paid $230.16 for a portable air conditioner from ebay. Item 17 *********** the portable air conditioner i purchased was not delivered. Instead an LG portable air conditioner was delivered to a neighbor. I ccalled ebay on 7/25 at ************ to resolve mistake and received no assistance.
  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *****,
  
  Thank you for the opportunity to address your BBB complaint. We understand your order was delivered to your neighbor's house and didn't match the description of the item you purchased. Given your outstanding concerns, we'd be happy to offer our assistance.
  
  First, we understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most eBay pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  
  Under the eBay Money Back Guarantee, buyers are entitled to a refund if their item doesn't arrive or a no cost return if an item arrives damaged or not as described. Kindly note eBay does not offer partial refunds as part of our eBay Money Back Guarantee.
  
  That said, we do encourage buyers to reach out to their sellers to see what other resolutions they would be willing to offer. If you are not able to reach a mutual resolution with your seller, you may still be able to return the item for a refund if it qualifies for buyer protection. Keep in mind a return must be opened within 30 days of delivery to be covered by the eBay Money Back Guarantee. You can find more information about opening a return request here: https://ebay.to/3brHvn1
  
  We see you initially open an item not received request. Since tracking confirmed delivery this request has now been closed. That said, you can still open a return request using the link provided above.
  
  Lastly, regarding the item being delivered to the wrong address, we would encourage reaching out to carrier to ensure they are aware of the mistake and can provide training to prevent similar delivery issues in the future.
  
  We once again thank you for taking the time to share your experience with us and hope this information will serve you well in the future.
  
  Respectfully,
  
  *********
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Total ** item I purchased was never delivered to me and this is bait and switch as an inferior item was delivered and so now a complaint to attorney generals will b made
  
  
  Business Response /* (4000, 9, 2022/08/11) */
  Hello *****,
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  Although we understand the item was originally delivered to a neighbor, as you have since retrieved the item, we would encourage you to open a return request. In order for us to require the seller to provide a refund, you will need to return the incorrect product that was delivered. You can open a return request here: https://ebay.to/3bPllv4
  
  Should you wish to continue seeking a partial refund for your order, we would encourage you to continue working with the seller directly. Keep in mind the deadline to open a return is 30 days after delivery.
  
  We appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  Respectfully,
  
  *********
  eBay
  
  
  Consumer Response /* (4200, 11, 2022/08/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  ebay is stalling and lying. I never received thevitempa i paid for and now will complain tothe attorney general