Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

• 

  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

• 

  ebay seller

  42183 fairview drive Canton, MI 48187

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I sold a 35 year old leather suede skully jacket that came with its original unique Hanger especially made for the jacket, and the original price tag on the hanger. Anybody knows for vintage/ collectible items, being in an original box, having the original tags or things that came with the jacket from the store makes it worth more. I bought it a week prior to the sale, The lady said it smelled of smoke, it wasn't smoke from my house, but from the lady I purchased it from maybe, because I could not wash this item by hand it needs dry cleaned. I never smelt smoke on the item but I have no problem refunding her for my item back. She had it counted as Item not as described. I had no intention of not refunding her, regardless, I offer 30 day refunds. The lady sent me back the jacket, without the hanger and original price tag that I sent. She shoved this delicate jacket inside a box 4 times too small , and it wouldn't have fit the hanger, I knew it and took a video recording of opening it. I called and was talked through the entire thing , telling me that it's good I have proof, I should be able to get help with this because of the money back gaurantee. Recorded phone calls with multiple people helping me thru the interaction, told me that I would have to fill out a amendment and all that. Then someone in the eBay decisions just denied me based on the fact that SHE claimed it was INAD in the first place. The INAD was for something completely separate, and the fact I have messages that show I simply asked the lady for the hanger back three times to which she ignored, should have been able to see she did this on purpose.. I would be willing to pay for the hanger back she just simply ignored me. My jacket is worth much much less now, and there is a LOOPHOLE in EBay's system that makes sellers take on so much more risk, while thinking I have protections for this. So if you get on eBay and buy something and claim INAD , I guess you can send back whatever &get your $
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello *******,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you recently had an item you sold returned, but it didn't include everything you shipped with it.
  
  I investigated the sale and subsequent return case for the vintage suede jacket you sold and have decided to make things right by refunding you. Please keep in mind this is being done as a one-time courtesy given your outstanding customer service and seller metrics on site, as this refund would not usually be issued. With that said, the refund will arrive on your eBay account within the next 3-5 business days, where it will then be processed as part of your next payout. However, to best prepare you for future returns, I'd like to go over what our seller protections entail.
  
  Firstly, please understand that our ultimate goal during a return is to get both parties back to square one - sellers with the item and buyer with their funds. I can see you were diligent in responding and assisting your buyer, so I'm positive you also share this goal. This makes it difficult when an item is returned in a different condition or without items which were included with it; as we do not have physical contact with your inventory, we cannot confirm the condition of your item when it is originally sent or returned. While we consider each return case unique, there are times where we may not come to the resolution a seller desires. The most successful sellers on eBay tend to plan for loss and incorporate it into their budget and we advise all sellers to operate under this ideology.
  
  To help mitigate cost, we offer coverage for those sellers who are evaluated as a Top-Rated Seller with 30-day returns or a seller who offers free returns. For more information on this protection, please see the following link:***********************
  
  We additionally advise that, if you believe a buyer is abusing the eBay Money Back Guarantee, you report the buyer. We want to ensure our sellers' safety and want to be made aware of any instance where a seller suspects abuse. We rely on these member reports to help keep the eBay platform safe for both buyers and sellers. You can use the following link to report a buyer:*************************
  
  I trust this information serves you well going forward and appreciate your willingness to partner with us here. If you have any further questions, please don't hesitate to reach out to Customer Support through our Help & Contact page on eBay.com.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business has been committed to providing the Ebay community with great deals and customer support for over 20 years. I have been a power seller with a great seller rating, ample inventory and still have never received an invite to Ebay's ***********. I have called support to see what more can I do in order to be a part of the ***********. Ebay has not given any answers as to why my accounts have never received an invite and this leads me to believe Ebay is engaging in anti-competitive behavior. Being a part of the *********** would increase my sales and presence on ebay's platform. Not having a transparent set of rules for all Ebay customers to apply for *********** gives an unfair advantage to the seller with invites, giving them more visibility to their listings, products, and ebay stores. My user ebay name is **************
  

  Business Response

  Date: 07/30/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello *****,
  
  
  Thank you for the opportunity to address your *** complaint. We understand you have expressed issues with our *********** program. We are happy to address this for you today.
  
  To begin, we appreciate your 16+ years as a valued member of the eBay platform. From the context in your complaint, it sounds like your recent eBay and eBay Customer Support may not have met your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  From reading your letter, we understand your desire to be invited into our *********** program. As well, you have mentioned being invited, would help your sales and business overall. While we can understand such a sentiment, we don't accept applications for inclusion in ***********. eBay will pro-actively reach out to sellers who meet the criteria, in the meantime focus on continuing to make your account great. *********** sellers are preselected by eBay, on criteria such as Detailed Seller Ratings, buyer satisfaction ratings and large inventory availability, among other things. In the future, sellers that meet a specific criteria will be automatically notified they will be allowed to participate in Deals.
  
  Moving forward, we would encourage to continue selling to the best of your ability, providing buyers with great experiences and trying to constantly improve your business. Doing so, will give you the best opportunity to possibly receive such an invite in the future.
  
  Furthermore, while we can understand you believe you should be invited into such a program, we believe we have fair guidelines. Additionally, as our User Agreement states, we "may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services."
  
  For more information, please refer to our User Agreement by following the link below:
  **********************************************************************************
  
  *****, while we understand these might not be the answers you seek, we appreciate the opportunity to review and address your concerns.
  
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (3000, 8, 2022/08/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Dear Ebay,
  You state that "we believe we have fair guidelines." Could you please provide me those guidelines as what it takes to qualify and be invited into ***********? You mention seller rating and large inventory but you leave it very broad with no details. Exactly what type of ratings are you looking for? What feedback rating? As far as inventory, you state "large inventory availability". What amounts of inventory are you looking for? Do I need all of my items listed to have a "large available quantity" or will I get looked at if I only have 1 listing with a large amount? At this time I only have 1 product that I would like to be listed on ***********, not my entire products. This item has over 900 available. You also mention "among other things". I am requesting that ebay provides me a complete and exact guideline of all of the necessary milestones to meet that would qualify me for being looked at for a *********** invite. By providing me these guidelines for ***********, I believe eBay would then be standing behind their statement of "As a company that strives to provide exceptional service." I do not believe that giving broad and generic examples is providing exceptional service. I do not think that advising me to continue to do the same thing and to wait indefinitely and expect the same results is a reasonable resolution.
  
  
  Business Response /* (4000, 10, 2022/08/04) */
  Hello *****,
  
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, while we admire and respect your diligence as a seller, we are unable to provide further criteria details or extend a *********** invitation, at this time. Aside from the previously provided criteria, we would suggest continuing to improve your business.
  
  Additionally, we might suggest running a Listing Quality Report from your account, which will provide any further areas of opportunity for your listings. Such opportunities might include, adding best offer, promoting a listing, filling out more item specifics, adding MPNs, etc.
  
  To access your Listing Quality Report and other performance statistics, we would suggest locating your Performance > Traffic pages within your Seller Hub.
  
  *****, we appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  
  Sincerely,
  
  eBay
  
  Consumer Response /* (4200, 17, 2022/08/28) */
  The lack of transparency in providing criteria details for invitations to the Daily Deals leads to unfair business practices. Years ago, ebay provided us with great Powerseller customer support. Ebay's seller support is now lacking consistency and knowledge. Because of the lack of transparency and poor customer support, I would like to request some sort of mediation to avoid litigation. Are you able to start this process so that hopefully we can find some common ground and satisfactory answers?

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and was charged $95.02 for a pair of exhaust tips for my 1968 ******* on 6/30. On 7/2 I received a tracking email from FedEx saying it could not be delivered because the Business was closed could not gain entry. I immediately went to the Fed Ex office told them what happened, I live in a secure Apt building, gave them the entry code and my phone number in case of any problems. They told me that they would have it delivered tomorrow. On Tuesday 7/5 I received a tracking email saying my package had been delivered, I was home at the time, and it was not delivered. Again, I went to FedEx, on my way I saw the delivery driver 1 block away, so I pulled over and asked him about it, he told me it was not on his delivery sheet and gave me the direct number for the FedEx office handling this delivery. I called them and they told me they would look into it and call me. The next day I hadn't heard from FedEx, so I called them, they told me that it was not on the truck and there was nothing more they could do, that I needed to call the seller and they gave me the phone number. I called ******** *******, the seller on Ebay, and the lady told me this happens all the time to give it till Friday and id I don't receive it to call them back. On Friday 7/8 I still had not received the package, so I called the seller back. She told me to lodge a complaint on Ebay, and she would check with FedEx and call me back. 10 Days later today 7/18 I still hadn't received my order or heard back from the seller. So once again I called the seller, this time she said there was nothing they could do, I already launched a complaint with Ebay, and it was up to them now. She also said these things don't get fixed overnight. I told her that FedEx would only speak with the seller and not me, and I need this order to finish the job I'm working on. She said there was nothing she could do, that if I need it order it again. Ebay cancelled the order and denied a refund even though they guarantee deliver
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 6, 2022/07/30) */
  Hello ******,
  
  Thank you for the opportunity to address your BBB complaint. We appreciate your patience in awaiting our response. I certainly understand your concern and urgency regarding the exhaust tips that you purchased and never received. I know this is unexpected and has created a poor experience.
  
  First, I don't agree that this happens all the time. I am not sure what took place regarding your package and why you didn't receive it. Allow me to provide additional clarification when situations like this occur.
  
  Per our eBay Money-Back Guarantee, buyers are protected if they receive an item that is not as described or the item never arrives. The seller can choose whether to accept returns in situations of buyer's remorse; however, if the item arrives damaged or defective, is not as described, is missing parts or pieces, or is the wrong item, buyers may return it regardless of the selected policy.
  
  You'll find complete information on eligibility and coverage regarding our full eBay Money-Back Guarantee here: https://ebay.to/3rAGN9C.
  
  There are many variables based on what took place. Because we never actually come in contact with the item delivered, we rely on the tracking number provided by the seller that confirms that the package was delivered to the address you provided at check out. Since the FedEx tracking confirmed delivery, we closed the claim in the seller's favor. What took place next was we issued you a courtesy refund, assuming the item was mis-delivered or stolen from where it was delivered. We can only issue one courtesy within a 12 month timeframe.
  
  I would continue to work with FedEx to better determine where the package was delivered. You can always provide the seller with additional instructions, such as requesting signature confirmation. Most sellers will agree to that as long as the buyer covers the additional charge.
  
  Should you have any other questions or concerns, please don't hesitate to reach out to Customer Support through our Help & Contact pages. To reach our customer support, please visit the following page: https://www.ebay.com/help/home.
  
  We appreciate your continued support and trust you will find this information helpful.
  
  Respectfully,
  
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/07/25) */
  Complaint has been resolved by Ebay, they issued a refund. Thanks for your help in this matter.

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $449 for a ******* cell phone that I returned because it wasn't as described. Later eBay suspended my account because I had requested too many returns or exchanges and apparently they've got a limit but I had already returned the cell phone they verified the seller has the phone back but I never got a refund and because my account is suspended I can't call eBay and I have no way to contact them and I need my $449 back
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello ********,
  
  
  Thank you for the opportunity to address your *** complaint. We understand you have concerns related to your account status and receiving a refund for your *********** S21 purchase/return. We are happy to review this for you today.
  
  From the context of your letter, it sounds like your recent eBay experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history, our records confirm your account suspension is valid, in accordance with eBay's User Agreement and policies. Therefore, we are unable to appeal such suspension and will not be able to offer a refund for any transactions. Please allow us to elaborate.
  
  In an effort to ensure that we look out for the best interests of the eBay Community, we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect within the eBay Platform. In situations in which we are able to identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement. Additionally, an account suspension removes you from our eBay Money Back Guarantee eligibility.
  
  Please note pursuant to our User Agreement **********************************************************
  
  "Without limiting other remedies, we may, limit, suspend, hold payments or terminate our services and user accounts, restrict or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services..."
  
  We believe the intent of our policies have always been transparent: to ensure a trusted experience that buyers expect and to encourage increased sales for our merchants and sellers. I understand your concern and I want to thank you for bringing this to our attention.. I want to assure you that we do not make these changes with a single side over another side of the community (buyers vs. sellers) over the other. We are merely instilling trust into the community though policy changes and these changes are made with an unbiased bearing.
  
  Jennifer, while we understand these might not be the answers your seek, we appreciate the opportunity to address your concerns and wish you the best with your future endeavors.
  
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold a compact disc on ebay, which was brand new, unopened, and in a sealed plastic package. The buyer opened the package and claimed that it had damage that was invisible until the packaging had been opened. Ebay accepted the buyer's return and refunded the buyer at our expense, even though the item is no longer in saleable condition. Not only is it opened, but the buyer packaged it poorly and its case is cracked as well. Ebay determined that there was no way to show that the buyer caused the damage, but first of all the buyer admitted to opening the package, and second we have before and after photos demonstrating the item's condition before it was shipped. We want ebay to honor it's seller protections and refund us the cost of the item damaged by the buyer. We have a customer service chat from ebay stating that we would not be responsible for this, but they denied our return appeal and are not responding to our messages.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello ***,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you sold a new CD, sealed in its original packaging. From what I've gathered, the buyer states the item was damaged. Damage that wasn't visible until opening the CD. As such, you have the item back, but it's no longer sealed or in the same condition than originally listed. That said, you don't agree they should receive a full refund and you want reimbursed for the transaction. I'm happy to assist.
  
  It's important to note, since we do not see or handle products, it is difficult to determine the item's exact condition when sent or received. To align with industry standards for return processes, we allow 30 days from the actual delivery date to open a request and we don't dispute a buyer's selected return reason.
  
  When a return is requested with the buyer's stated reason falling under eBay Money Back Guarantee, we look to a seller to accept the return, cover return shipping costs, and process a refund upon receipt. We allow 3-days from the time an eBay Money Back Guarantee protected return is created for the seller to accept the return or resolve their buyer's concerns (For example, the seller may offer a partial refund that their buyer accepts and the buyer can keep the item). If this period ends without resolution, a buyer may request eBay's assistance to resolve the concern. When the item qualifies for an eBay return shipping label the system will automatically process a label on a seller's behalf. Upon confirmed return delivery eBay will issue a full refund on the seller's behalf. Larger or heavy items may not qualify for an eBay return shipping label and when the seller hasn't provided for the return the system may automatically refund the buyer without requiring them to return it.
  
  If you would like to review our guarantee further, please check the link below: https://www.ebay.com/help/home#search=eBay%20Money%20Back.
  
  Of course, any time you believe a buyer has not been honest regarding their return reason, we encourage you to report the buyer through the return. The report will go to our Trust and Safety team for review. They will investigate the account and take any action necessary in accordance with our User Agreement. Please note these actions could range from an educational conversation to a full suspension. While you may request specifics, due to our Privacy Notice, we are unable to share any actions taken on another member's account. I hope this ensures your information is also kept private.
  We acknowledge there may be times when a buyer causes a returned item to lose value. To support our sellers and work to balance your protections as well as the customers we recently increased protections for sellers who can meet Top Rated Performance Levels or who offer free returns with their transactions. Eligible sellers will have the option to reduce the total refund by up to 50% if the item arrives back to them used or damaged, or if they feel the buyer abused eBay Money Back Guarantee.
  
  While your account doesn't currently qualify for these protections, it may be beneficial to focus on either meeting Top-Rated Status or offering free returns in your listings.
  
  You can find additional information regarding our Seller Protections via the Help Page here: https://www.ebay.com/help/policies/selling-policies/seller-protections.
  
  ***, know this has been an unsatisfactory experience, we're happy you've given us the opportunity to explain our policies and how you can qualify for the partial refund tool in the future. That said, we are also extending a one-time courtesy credit for this transaction. You can expect the funds to post to your account within 24 hours and be paid out to the checking account used for payments.
  
  Thank you for being a member of the eBay community, we're happy you've given us the opportunity to address your concerns. We trust that all future transactions on eBay will exceed your expectations.
  
  All the best.
  
  Sincerely,
  
  Richard*******
  
  eBay
  
  
  Consumer Response /* (3000, 8, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We appreciate the refund, although we were not refunded the shipping charges. Furthermore we are a top rated seller and should have been treated as one. Per the response, top rated sellers are given the opportunity to give a partial refund. We were given no opportunity to take action. Ebay accepted the return and refunded the buyer without giving us any choice in the matter. Finally, the defect on our account about a case closed without seller resolution is still there. We'd like that removed as well. It is not true that ebay can't make a determination about the condition of the returned item. We sent pictures. But if the policy is to take only the buyer's word as truth, we submit that the buyer fully admitted to opening the item.
  
  
  Business Response /* (4000, 10, 2022/08/04) */
  Hello ***,
  
  Thank you for taking time to reply to us. We're happy you received the item credit, and while we can confirm the information previously provided is correct, we recognize lingering concerns and want to provide additional context.
  
  Top- Rated sellers with a 30-day or free returns policy have access to a partial refund tool and may discount the refund they'll provide a buyer when an item is returned used or damaged. From what we see, you have a no-returns policy and wouldn't qualify for the partial refund option.
  
  That said, while we are happy to provide a credit for the item that was returned damaged, this was a onetime courtesy and we're unable to extend further credits for this transaction or remove the defect.
  Thank you for the opportunity you've given us to explain.
  
  All the best,
  
  eBay
  
  
  Consumer Response /* (4200, 12, 2022/08/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Your responses are contradictory. Your initial response stated "While your account doesn't currently qualify for these protections, it may be beneficial to focus on either meeting Top-Rated Status or offering free returns in your listings." But your latest response states that a seller must do both to qualify for the benefits described. So you haven't clearly explained the policy, or there isn't a consistent policy and it's an arbitrary decision every time.

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2022, I paid $54.20 to a seller on Ebay for service on a TV Power Supply Board. Sellers ID was ******** and the item #************. He was to repair the board and send it back to us working. Over a week later, he asked for more time, and we granted that. He then dragged it out longer and longer with no communications unless I initiated an inquiry on the status. He claimed to have parts on order, so we waited as we had no choice. Finally in June, he wanted to take parts off my original board and move them to another board to produce a supposedly working board and send it to us. Again, we were left with no choice, and I let him know that it did not sound very promising, but he then gave us a 90 day warranty written in his own communications to us which Ebay can view. He shipped it out to us on June 20th and we received it on June 24th. I was out on travel with work so I planned on opening the package and trying it over the July 4th holiday which we did on July 2nd. After installing the board and trying it, the board did not work and kept turning the TV on and off continually and remains that way today and the TV is still inoperable. On July 3rd, the seller of this service was contacted, He said he was done and wasn't going to communicate on it anymore. Ebay was also contacted July 3rd and said to post negative feedback on him but I could not because Ebay doesn't let you after a period of time and this seller took up almost 60 days! Ebay tried to claim that they don't back services, yet they allow people to sell services and take money from buyers whether they perform as advertised or not. Ebay collects fees from everyone and makes money off these fraudulent service ads but apparently will not support the victims of these fraudulent acts. I received a 90 day written warranty from the seller and I want Ebay to uphold it and return my money. I still have a TV to get repaired and I cannot get my original part back because the seller dismantled it for parts
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello *****,
  
  Thank you for the opportunity to address your complaint through the**** and for taking our phone call earlier today (7/29/2022). We appreciate you sharing the details regarding your purchase experience with the seller and were happy to investigate and review your complaint.
  
  While it's true that our eBay Money Back Guarantee ************************* does not include protections for services and several other product categories, we value your feedback regarding site changes that could make lack of coverage more apparent. We're sorry you had a negative experience with a seller you found on eBay and are happy to report him to our risk department for investigation and possible disciplinary action. Due to privacy laws and regulations, we cannot share information about someone else's account, however we promise our risk team will take appropriate action with what they find.
  We appreciate you buying on eBay and are happy to submit your feedback to our site design team for review. In addition, as a one-time courtesy, we have issued a coupon code for the order cost to the associated purchasing account. This code can be found at the top of the "My eBay Summary" page ***************************************** and should be selectable at checkout.
  
  We once again thank you for taking the time to share your experience with us. Wishing you the best in your future transactions.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th searched for *************** extension shaft" on eBay.
  
  Their recommendation sent me to an eBay seller who listed an item without pictures with description in the title amount other things ********************************
  
  I bought the item for $32.42
  
  Seller mailed a four foot piece of iron.
  
  (Attachments pictures - ******* extension shaft from ********** website, second one of the item sent by seller)
  
  When contacted the seller, they were laughing at my attempts for a correction. The only way to get the money back was to mail the piece back which would have cost almost the same or more than the amount I paid.
  
  eBay sided with the seller closed the case. The also removed my review of the seller where I was warning the others that they are scammers engaged in bait and switch.
  
  eBay is enabling these sellers by allowing picture-less listings, with misleading, vague titles using real part numbers. Unsuspecting buyers like myself loose and eBay and the scammers make money in fees and sales.
  
  Order number: **************
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello *****
  
  
  Thank you for the opportunity to address your *** complaint. We understand you have encountered issues with the ****** Part #******** and subsequent issues with your item. Additionally, we understand you have concerns related to your feedback being removed. We are happy to assist you today.
  
  To begin, we appreciate your 16+ years as a valued member of the eBay platform. From the context in your complaint, it sounds like your recent eBay buying and searching experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  More so, we provide a marketplace for sellers to list their items and for buyers to find what the want/need. While we understand every buyer would prefer for all sellers to have perfect listings, such is simply not realistic. Therefore, we will always suggest doing your own due diligence with researching the item and seller doing the listing. We might also suggest messaging the seller before purchasing the item to ask any questions you may desire.
  
  After a thorough review of your account history and transaction details, our records confirm your eBay case was handled correctly, in accordance with our eBay Money Back Guarantee. Additionally, we can verify you initiated a chargeback/dispute with your financial institute. Therefore, we would not be able to alter our decision and we would suggest communicating with your financial institute for any possible, further options for pursuing a refund. Please allow us to elaborate and update expectations regarding our eBay Money Back Guarantee.
  
  Specific to your return case for the ****** part, we can confirm you were able to request a return within our Money Back Guarantee eligibility period. However, once your return was opened, it was automatically approved, and you were provided with updated steps via your eBay messages and return details sections. Additionally, you were provided reminder emails to ship back your item by July 14th, 2022. Below, we have provided the verbiage provided in such reminder emails.
  
  "You started a return on Jun 24, 2022, but it doesn't look like you've shipped the item back yet.
  Please send the item back by Jul 11, 2022. If you don't, we may close this request and you may not receive a refund."
  
  Once the return deadline has passed, if the seller has not received the item or proof the item is in route via tracking, they have the ability to request the return be closed out. Our records verify the seller requested the return closure early morning of July 17th. At time of such request, we did not have a return tracking number on file. Therefore, the return was closed out without processing you a refund.
  
  If you would like to learn more about the eBay Money Back Guarantee, please visit our Help Pages: *************************************************************
  
  Furthermore, while we are not able to dig into account specifics through this channel, there are multiple reasons why a feedback might be removed. Sellers who are eligible for the free returns protections and feedback guidelines being only a couple of reason's your feedback as a buyer, may have been removed. As well, a feedback being removed and a seller requesting a feedback revision are two separate processes and options. One is the feedback being removed entirely. The other is the seller sending you a request, within eBay, to edit, alter, or improve on your original feedback left. Feedback guidelines are laid out within our Help & Contact pages, as well, eBay offers seller's feedback protection through specific selling options and programs.
  
  For more information on our feedback policies, please visit the link below:
  ********************************************************************************
  Gert, while we understand these might not be the answers you seek, we hope we have been able to clarify our position on the matter. We wish you the best and appreciate the opportunity to address your concerns.
  
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Fact: the listed number ******* matched the publicly available information as a extension shaft , on ****** and ********** website. The item listed didn't have a picture to show it was not the part listed.
  
  Fact: item sent was not the complete extension shaft *******, matching the part listed.
  
  Fact: costs to ship back were greater than the total purchase price. eBay didn't cover return shipping cost, the seller went even further by ridiculing me when contacted.
  
  Fact: eBay closed my case without even investing, siding automatically with the seller.
  
  Fact: eBay it is still defending a seller, who I think is a scammer and continuing to allow them on the platform by defending the removal of the negative review.
  
  The eBay "seller protection policy" trumps their "buyer protection policy". Just because a seller has a return policy doesn't make them Saints. In real life the return shipping of a heavy, oversized product for a consumer like myself without a commercial shipping rate, can get really expensive. I believe the seller is engaged in predatory practices, false advertising and prohibitive return shipping cost to turn a profit. Unfortunately eBay is turning a blind eye. eBay is telling me to do my own due diligence when the ******* retuned this sellers particular Item on top of the ****** shopping page and eBay's own search results. The number "*******" clearly stated in the listing with the description "extension shaft". eBay's own search engine believes this is the correct part. Removal of the review defeats the purpose of the review system. This is what a review is for, to tell other buyers that this seller might not be selling what common sense tells you he is.
  Disputing with the bank is the last resort when as a buyer I feel like I have no where to turn to. eBay needs to clean up their platform.
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  Hello******
  
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, we are unable to cover your funds for the ****** part. In alignment with our eBay Money Back Guarantee, for eBay to facilitate a refund for an item that has arrived not as described, a case must be opened within 30 days from when the item is received. From such point, you will be provided with updated documentation and/or steps to move forward with your pursuit of a refund. If a case is not opened within this timeframe, we are unable to place the seller's funds on hold in order to facilitate a refund. Additionally, if either of these options give you difficulties, you can use the previously mentioned steps for reaching out Customer Support. We have agents waiting and willing to help you with return information or even assist with getting a return request opened on your behalf.
  
  If you would like to learn more about the eBay Money Back Guarantee, please visit our Help Pages: *************************************************************
  
  Moving forward, we'd encourage ensuring and following the provided coverage timelines for our eBay Money Back process. While we can appreciate your request for an exception to be made, we must uphold and follow our Money Back procedure for all members alike.
  
  We appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold the items I listed I shipped the items I was not paid for my items I have tracking it clearly shows my stuff was delivered to the buyer eBay hangs up the phone when I call will not respond via chat and I did everything right I need to be refunded
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello ****,
  
  Thank you for the opportunity to address your BBB Complaint today. We understand your account is suspended and we know that not having a clear understanding of why can be confusing. Given lingering concerns, we're happy to provide as much additional context as we can.
  
  We recognize the frustration you must have experienced when your account was suspended. It's important to understand, maintaining an environment where members feel safe to buy and sell is a priority of ours and something we take very seriously. That said, situations in which we're unable to verify account information and/or buyers are reporting a higher than expected number of poor customer experiences too great to ignore, we will take the appropriate action in accordance with our User Agreement. Please see our User Agreement:
  
  *******************************************************************************************************************************************************************************
  
  After further review of your account we have decided that your account will remain indefinitely suspended. Having made the decision to suspend your account, we did ensure that you were notified of the action taken. Although we understand you were hoping for more detailed information, please keep in mind that due to the proprietary nature of our review process we are unable to accommodate your requests in this matter. Nevertheless, we assure you that the decision made following a thorough review of your account and it was processed in accordance with our User Agreement.
  
  You'll receive a payout of any available account balance within 72 days of the date the account was suspended (that was June 20th). We don't release funds sooner to ensure money is available to payout any eBay Money Back Guarantee claims or a payment dispute one of your customers may open with their payment provider.
  
  We trust the information provided confirms the decision was made after a comprehensive investigation and the decision is final. We hope for your every success in your next endeavors.
  
  Respectfully,
  
  eBay

• Initial Complaint

  Date:07/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The system will not accept my banking information. I've contacted the company multiple times. They said I need a new bank account. I am not changing banks. I told them to keep my $5 and close the account. Instead I keep getting harassing emails about account suspension. I just want this incompetent company to leave me alone.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/31) */
  Hello *****,
  
  Thank you for the opportunity to address your**** complaint today. We appreciate you taking the time to let us know about your account closure concerns.
  
  We are sorry to hear of the issues you've encountered while trying to close your eBay account. We do have a process that allows you to process the account closure yourself. While we sincerely regret to see you have decided to no longer use eBay, we respect your decision and would like to outline the steps to accomplish your request.
  
  There are a few things you need to do before we can close your account:
  
  -- Make sure you don't have any open bids.
  -- Make sure your fees are paid and your account balance is zero.
  
  Once you're ready, you can request your account closure and data deletion at our privacy center. The privacy center can be found at the following link:
  ***************************************************************
  
  Please know, you are a valued member of the eBay Community, and if there's anything we can do to change your mind, kindly let us know.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have for weeks now tried to update my payment info with no luck. After many calls I am no closer to being paid for a item I sold. The person at customer service today went to far and was no help. I ask for a supervisor and the call was ended. I'm owned money from them and they don't want to pay me.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello ****,
  
  Thank you for the opportunity to address your complaint through the BBB. We are sorry to hear it has been a struggle to verify your banking information to receive payouts from us and are happy to investigate this for you.
  
  First and foremost, we understand you had an unsatisfactory customer service experience. As a company that strives to provide its members with exceptional service, we're disheartened to hear about your interaction. Rest assured; we will review your recent correspondence to ensure we're delivering the best possible experience and send out applicable trainings. We take this issue very seriously and appreciate you bringing this to our attention so we can continue to improve the eBay customer service experience.
  
  Upon reviewing your account to see where we could assist, we discovered your banking information has already been verified and a payout for your sale initiated to your bank account yesterday on July 28, 2022. You can verify the payout by visiting your Payments "All activity" page ******************************************. The funds should process and be visible in your bank account within the next 2 to 4 business days.
  
  We once again thank you for taking the time to share your experience with us and we are happy your payments verification process has been completed. Wishing you the best.
  
  Respectfully,
  eBay