Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

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  eBay Inc.

  2817w.45th street jacksonville, FL 32209

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  eBay Motors Protection

  730 E 8th St Hialeah, FL 33010-4546

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  eBay has declined to remove a negative feedback resulting from a late shipment. The late shipment was due to my area being affected by a disaster which received a federal disaster declaration. The circumstances were out of my control. I want the feedback removed immediately. Or I will write to my congressman to expose eBay's corruption and lack of concern for the people affected by this tragedy. My username is ***********.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello *******,
  
  Thank you for the opportunity to address your complaint through the BBB. We appreciate you reaching out and are happy to investigate the recent negative feedback you received and see if we can help with its removal.
  
  Upon further investigation, we discovered your recent negative feedback has already been removed. We're sad to learn of the devastation the tornadoes and severe storms caused in Oklahoma earlier this year and hope you and your loved ones are okay and doing well. Your recent interactions with our customer support referenced a possible stalking outside of your home. That is scary and if still happening we advise you contact the police so they can take appropriate action.
  
  We once again thank you for taking the time to share your experience with us and are glad the feedback has been removed. Wishing you the best.
  
  Respectfully,
  eBay

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ebay customer service is terrible. They outsource everything and there is no way to forward complaints with the company as they do not even provide an email address for this. If you complain to a supervisor they just ignore it because they know there is no corporate oversight.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello ***********,
  
  Thank you for reaching out to us through the Better Business Bureau. We work hard to ensure our members' concerns are resolved, and that they have great experiences using our platform. It is unfortunate to hear that this has not been the case for you. We trust that we can at the very least provide you with some additional information and clarity surrounding your complaint, if not resolve it completely.
  
  OnJuly 26, 2022, I reached out to you by phone, andwe discussed your account. You let me know you appreciated the phone call, and I was able to gather some very valuable feedback from you regarding our platform. I feel this was very productive and that we came to a proper resolution regarding this concern.   
    
  In closing we are thankful you reached out and allowed us the opportunity to work with you. I greatly appreciated our phone call and the information you were able to share.
    
  Sincerely,  
  eBay 

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29,2022 I purchased a pressure washer hose and as of this date I have not received it, unable to reach Ebay as they no longer have agents to assist buyers leaving buyers at a lost as there is no way to communicate. Been with Ebay for more than 17 years and the customer service in non-existence. This is unacceptable on Ebays part and at this time I no longer will be spending my money with such unreliable service. The seller used a fake tracking number when I called ****** they told me that that tracking number went to someone else with a different name and address, Ebay also confirmed this and still no refund.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Hello *********
  
  
  Thank you for the opportunity to address your *** complaint. We understand you have encountered issues related to your ***************** Pressure Washer Hose purchase and subsequent issues receiving your item. We are happy to assist you today.
  
  To begin, we would like to extend our appreciation for your 17+ year tenure as a valued member of our eBay platform. From reading your letter, we want to thank you the time you have expended to let us know of your recent eBay experience that did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history and case details, our records confirm you were able to open an eBay Money Back Guarantee case to successfully receive a refund, for the pressure washer hose, on July 18th. While we are happy to have processed such a refund, we feel the need to update expectations regarding our Money Back Guarantee and return procedures. Please allow us to elaborate.
  
  In alignment with our eBay Money Back Guarantee, for eBay to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). If a case is not opened within this timeframe, we are unable to place the seller's funds on hold in order to facilitate a refund. Going forward, if you open a dispute within our designated coverage period, it will ensure we can offer you the full extent of our protections.
  
  If you would like to learn more about the eBay Money Back Guarantee, please visit our Help Pages: *************************************************************
  
  Lastly, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  *****************************
  
  ********* we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Your response is rubbish as you don't have any customer service no phone number to call for assistance no communication whatsoever, you knew from the start that the seller was a scammer and yet you decided to continue to waste my time in an effort for me to get tired of your redundant game and move on losing my funds. Bottom line is that your customer service******* There is no need for weeks to go by with the excuse of giving the scammer a chance to make things right, no that's not the way it is because of people like you that everything is all screwed up across the board
  
  
  Business Response /* (4000, 9, 2022/08/02) */
  Hello *********
  
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  First, we would like to express our sympathies for the frustrations you have had in contacting our Customer Support. We value your feedback and will review it for opportunities to improve. While the look and process might have changed in recent times, the option to contact Customer Support is still available. Moving forward, the best way to get assistance or contact our Customer Support is via our Help & Contact pages. Here, you will find many articles and helpful areas for different areas, such as Buying, Selling, Returns & Refunds, etc. If you cannot locate what you are needing or would like further assistance, you can then choose the "Contact Us" option at the bottom of the page. That will lead you to a page to verify your issue and will provide chat or further options to contact our Customer Support directly, if needed. We have pasted the link to our Help & Contact Pages below.
  *****************************
  
  Fernando, we appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a seller on eBay, so I sold an item that was priced at $310. So when you sale an item ebay gives you a breakdown of how much they are taking for fees. Okay the buyer ends up paying $356.93, and eBay takes 12.5% from sales between $0-$7,500. The buyer pays a buyers tax (I just found this out) and also for shipping. So the Tax for buyers has nothing to do with me the seller, but I found out eBay decides to add this tax to my final pay so they can take more in fees. I asked eBay to call me and when a associate got on and I explained what i just read. He told me I am right but it's nothing he can do. Ebay is charging buyers tax fees I understand but how can they use a payment that has nothing to do with the seller to boost up the payout to get more money for the fees they charge us. Please help not only me but every seller on eBay I've made over 30 sales on eBay so the amount of extra money they are receiving off of this scam is plentyful!!!
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello******,
  
  Thank you for the opportunity to address your BBB complaint and for your candor. We've reviewed your concerns and would like to provide clarification.
  
  As far as the percentage collected is concerned, PayPal as well as various other processors have taken on this model; fees are generally assessed based on the order total from the buyer's perspective, not the amount retained by the merchant. eBay's offerings now include payment processing services and we have chosen to follow the industry standard accordingly.
  
  Regardless, we always appreciate feedback like this and regularly update our fee structure. Any changes made will be communicated to you directly through your "My eBay" messages. Presently, please note that any future sales will charge a Final Value Fee based on the total order amount. You can also find more information about our fee structure through the following link:
  https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=****
  
  Thank you for taking the time to bring your concerns to our attention and for the opportunity to address your BBB complaint. We hope this clarifies our fee structure and that you have a great rest of your day.
  Respectfully,
  Bradley ********
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They say this is industry standards lol, ebay is the biggest platform! Ebay sets the standards! I use other platforms to sell and this is not something they do. Boosting up the total value to get bigger fees is not industry standards. Only thing me as a seller and a buyer has in common, is that we use eBay. A buyers sale tax shouldn't effect my pay. We sale on eBay platform to try to make a living! Sneaky things like this makes it hard to trust companies.
  
  
  Business Response /* (4000, 9, 2022/08/07) */
  Hello******,
  
  Thank you for your response and candor.
  
  We appreciate you sharing your sentiment and regret to hear we provided a deceptive perception. That is never our intent and we ensure our fee structure is available through our help pages so sellers can decide if selling on our site is a feasible option. Regardless, we will absolutely take your feedback into consideration and appreciate you voicing your concerns to us about this matter.
  
  Thank you again for the opportunity to address your BBB complaint.
  Respectfully,
  Bradley ********
  eBay

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They suspended my account while I had a pending payment of roughly 40$ without explanation. I called them to ask why they put me on hold for 30 minutes and eventually said they will email me. Still no email from them. Im here to collect whats owed to me since I followed their guidelines and ship the buyer item. The irony is they say thank you for being a customer since 2012 with no issues and do this. Im done with them.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello *****,
  
  
  Thank you for the opportunity to address your *** complaint. We understand you have experienced issues with your account receiving an indefinite suspension. We are happy to review this for you today.
  
  To begin, it sounds like your recent eBay experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history and details, we can confirm your suspension is valid and accurate, in accordance of our eBay User Agreement and policies. Therefore, we will not be able to appeal the decision and you will have to receive your funds through the escheatment process. Please allow us to explain further.
  
  In an effort to ensure that we look out for the best interests of the eBay Community, we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect within the eBay Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  If you would like more information regarding our User Agreement, please visit the following link: ********************************************************
  
  Additionally, due to your account suspension we are unable to send any funds to the linked bank account and will follow the escheatment process in accordance with state and federal regulations. Escheatment is not an eBay policy, but rather a process which all regulated financial institutions must adhere to. How long the funds remain in an eBay liable account varies depending on region. Eventually we will release the funds consistent with local regulations. Sellers can contact their state to receive their funds and should be notified by email if they have asset/funds dispositioned as part of escheatment. If they have not received this notification, then the funds are still in the eBay liable account. Where possible eBay will communicate with sellers and attempt to give sellers their funds in preference to the escheatment process.
  
  Alobo, we know this isn't the resolution you were seeking today but trust I have provided clarification as to why we are able to consider your requests to begin selling on our platform again.
  
  
  Respectfully,
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  What did i do to warrant the suspension? This is ** and you know it you keep talking this regulatory ** but cant say what I actually did this is so laughable
  
  
  Business Response /* (4000, 9, 2022/08/02) */
  Hello ******
  
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, your suspension is valid and we are unable to appeal the decision. In order for eBay to remain a safe and secure marketplace, eBay has systems in place to investigate all buyer and seller accounts for possible risk. I recognize you are seeking further details on the reason behind the suspension. Please note our investigation process is proprietary and protected by eBay. We do this in part to prevent circumvention of our policies and keeping the eBay community safer.
  
  Alobo, we appreciate you providing us the opportunity to clarify this matter further and wish you the best with your future endeavors.
  
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on eBay for $2685. The buyer was unsatisfied due to the fact that his software didn't work with the item. This is something one should probably know as all the information was stated in the add.. But whatever. I was ok with him/her returning the item but I required a signature at delivery being it's small valuable and easy to walk away with. The item was mailed and "delivered" but I never received my item. Did it walk away? Was it delivered to the correct address? No matter how many times I appealed the refund and how many claims I filled out it fell on def ears. Long story short ebay keeps charging my account the $2685 for the refund and every time my bank charges me $28.. I never received the return.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello *******,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you recently had an item you sold returned and were looking to appeal the outcome of the return case, as you're stating the item did not arrive.
  
  In reviewing the return for the logic controller, I can see that the buyer provided tracking information indicating that the controller had been delivered. After a thorough investigation of the return, I can confirm the case was actioned correctly. Although the case cannot be appealed, I'd like to walk through this with you to provide a better sense of understanding.
  
  I recognize your main point of contention is due to the item not arriving back to you. However, please keep in mind the tracking supplied during the return shows what we would classify as evidence of a "successful delivery." Due to this fact, the case was initially closed in favor of the buyer and, when you attempted an appeal, it was denied. A successful delivery for us means tracking from an integrated carrier showing a delivery status of "delivered" or "attempted delivery," with the latter implying the item is likely waiting at the local courier facility. This delivery scan must be accompanied by the recipient's address, showing at least the city/county or zip code. Finally, for items costing over $750, signature confirmation is required.
  
  In your specific instance, we can see the delivery status and address matches, and we can additionally see signature confirmation showing that the controller was signed for by "********." You can view this information by visiting the USPS website (https://tools.usps.com/go/TrackConfirmAction.action?*************************************************** and, for any further questions regarding our returns process, please visit the following Help page for our eBay Money Back Guarantee policy:
  https://ebay.to/2EjeIPR
  
  While I know this is not your desired resolution, I do hope the information provided here helps clarify our position on the matter. For further inquiries, please don't hesitate to reach out to Customer Support by visiting our Help & Contact page on eBay.com. I appreciate your willingness to partner with us here and wish you nothing but the best going forward.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/07/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I can prove I was at work the day of the delivery and I can also prove my signature does not exist on any such documents. Forgery is a crime and if in fact there is a signature there is much bigger problems. I would like the value of my item sold at auction and the $28 charged 6 separate times for over drawing my bank for an item missing.. thanks and I'll be contacting the proper people to investigate this signature.
  
  
  Business Response /* (4000, 11, 2022/08/02) */
  Hello *******,
  
  Thank you for reaching back out and for your candor. I recognize you have some lingering concerns and I'm pleased you've trusted us with them.
  
  Please keep in mind that a thorough, secondary review of the transaction and subsequent case was performed, and we can confirm the case was actioned correctly. Per our previous correspondence here, this means the case cannot be appealed and no further compensation can be provided.
  
  Since we do not have physical contact with your inventory during the initial sale or the return, we cannot confirm what condition the item was returned in, nor can we confirm what item is sent. We base our adjudication on the tracking supplied during the return and whether it meets the aforementioned requirements of a "successful delivery." As the controller did meet these requirements, it was expected that the buyer be refunded in full, and any auxiliary actions taken to investigate the missing controller be done independently. As no refund was ever issued, the case was escalated, and eBay refunded the buyer on your behalf.
  
  I appreciate your willingness to work with us here and trust the information provided serves you well going forward. If you have additional questions, please reach out to Customer Support through our Help & Contact page on site.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (4200, 13, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I provided documents from the post master in ************. That state the tracking information eBay is basing there decision on is completely incorrect.. I can provide this information for anyone. It's a bully tactic and it's completely wrong.. I'm out my item and 2672$ plus all the times they overdrafted my account for 28 a piece..