Complaints

This profile includes complaints for La Rosa Design's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  La Rosa Design

  2355 Verna Ct San Leandro, CA 94577

• 

  La Rosa Design

  2355 Verna Ct San Leandro, CA 94577

• 

  La Rosa Design

  1145 Revere Ave Ste B San Francisco, CA 94124-3433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2023 I placed an order of approximately $400 with this company. I never received the product that I ordered and they will not communicate with me. They do not answer phone calls or e-mails, and they wont return any messages. They also have not refunded my money after numerous requests to do so.

  Business Response

  Date: 08/12/2023

  The customer knows and we have communicated with them The order is shipping the following week

  Regards

  Customer Answer

  Date: 08/13/2023

   
  Complaint: 20339075
  
  I am rejecting this response because: I have received no communication from this business. They refuse to answer or respond to phone calls or e- mails. Their response is a blatant lie. They have given this response to others who have complained and they have received nothing. This man is a thief. If does not have my item he should refund my money.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motorcycle saddle bag, directly from the company's website and paid via their online PayPal system. The order was placed in March 2023, the only correspondence I received was an emailed paid receipt with "awaiting shipment" status. After calling and emailing to get updates I have yet to hear back. It's been almost 4 months. I requested to cancel and refund, still no response.

• Initial Complaint

  Date:06/09/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it has been over 4 months no product shipped and no response to phone calls or emails

• Initial Complaint

  Date:05/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/23 I used the chat feature on the website to ask about a custom pillion. I got a phone call from someone and they told me the seat would be to me in 2 weeks. I paid immediately over the phone with my credit card, 3 weeks later no pillion. I did not get a receipt emailed to me. *** tried calling emailing using the chat on their website multiple times and get no response. I understand if there is a delay in manufacture or shipping but, to not return calls or emails is really bad business practice. Either ship my seat or refund my money.

  Business Response

  Date: 05/10/2023

  Customer know we are working to fulfill their order. This time of year every year for the last 45 years is the busiest time of year. We do understand that a few customer do not understand this. We do not and can not answer multiple calls from the same customer time after time. If we did, there would be not time to produce that products

  Customer Answer

  Date: 05/13/2023

   
  Complaint: 20023071
  
  I am rejecting this response because: I was told I would have the part by 5/1/23. I called to find out what was happening. No response to my first or any communication after that. If the part wasnt going to be ready when I was originally told, a simple let me know when it would bewould have been sufficient. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/16/2023

  We can not respond to customers constantly asking for updates. We do not nor will we hire more staff just to babysit customers. We are very busy producing quality items. Here at the BBB you NEVER see a complaint about the quality of our products. Only a few, ( VERY FEW ) that need to be told daily about the progress of their orders.

  Regards

  La Rosa Design

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 20023071
  
  I am rejecting this response because: I was told I would receive my order in 2 weeks. Calling to find out status multiple times because no return call or any other form of communication, is not needing babysitting. A simple response on when I could expect my order after not getting it when promised is not too much to ask for.  I dont do business that way.  All I want is the pillion sent out when you said it would be, or let me know when it will be. If that cant be done, just refund my money. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tool bag for my motorcycle on 02/10/2023 through la Rosa design. The total cost was $97.98, since I paid for faster shipping. On their website, they say the longest it should take would be 14 days. Its now been over 2 months. *** reached out multiple times by phone calls and e-mails with no luck getting in contact.

  Business Response

  Date: 04/21/2023

  What more can I say,

  customer ordered, customer received

  here is the proof of delivery

  Your shipment
  1ZW685W50394409211
  
  
    Delivered On
  Tuesday, April 18 at 3:15 P.M. at Front Door
  
  
  
  ******, **

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After ordering one of these bags, I received one that had a blemish across the face of it. Took me weeks to get a response back from them. They made me pay to send the product back to them. And then after they received it, they ghosted me and didn't hear from them for weeks. I had to go through PayPal and submit a claim. Of course after that they responded . They have terrible customer support, even worse ethics and business practices .

  Business Response

  Date: 12/23/2022

  Customer had to return the bag before we issue a refund. Once returned we examine the product and issue refunds. We have been making these products since **** and really never have complaints. 

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 11/23/22 and seller never sent any tracking information and would not return phone calls or emails. Opened a paypal dispute and seller provided a tracking number but, never shipped the item. Still wont return my phone calls or email. Called from another number and when I asked about my order, they hung up on me. As long as they provide paypal with a tracking number, paypal will not rule in my favor. This is no way to conduct business especially with a veteran!

  Business Response

  Date: 12/25/2022

  We have many happy customers and have since ****. This time of year, every year around the holidays there are a few customer that do not understand that there many customer that order and would like their products before Christmas. Also we do understand that there are a few customers who do not understand that winter storms do affect the transportation industry. Most understand this, even most veterans understand the although we appreciate what they have done for our country, they are still in line for the same product as the rest. WE do understand that some , very few think they ashould have special treatment. We do understand the few.

  We have been here since **** and intend to be here for many years to come

  Regards

  La Rosa Design.

• Initial Complaint

  Date:08/23/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ***** on 7th jun 2022 for front fork tool bag rustic brown cross laced SKU TB06C and Universal Throw Over Saddle Bagr ustic brown cross laced SKU ORSBTO06C. For a total charge of ******. Order status shows awaiting shipping and has never changed. I have received one email responce on 25 Jul apologizing for the issue and stating they would ship the next week and update the shipping label. Neither happened. I also got a phone call back stating the same with no results. I really want my orders cause the product looks fantastic but I will take a refund also. Really just dont want to be ripped off I have sent a couple more emails and left several voicemails mails with all the content above within more return phone calls or email responce.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product that was advertised to be made for my model and year motorcycle. I was lead to believe the fit was exact. This was problem #1. I contacted the support email address about returning the product. I was not given a prepaid return label and was instructed to send it back to an address at my own cost.It cost me a significant amount of money to ship back to them. I opted for a signature verification on the shipping label that verified it was received 7/5/2022.At the time of writing this it is 8/2/2022 and I still have not received any money returned for the product. It is almost impossible to get anyone to respond to their chat service and calling on the phone never gets through. I have sent countless emails and left several voice messages. Only one returned phone call was made and this was last week. I was told that they use a third party company for their customer service and return processing. A process that should take about (2) weeks from original receipt of the package. But this has been long over that timeframe.He took my name and number and promised a return phone call after looking into the issue, but no such return call has been made. I am still having trouble getting anyone to answer or respond to any correspondence and all I want is my money returned to me so I can move on. The way they have conducted business is disgraceful and immoral.Please help try and get through to them.My order #***** Cost of items: $379.97 Cost of returned shipping: $68.45 Total: $448.42

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some motorcycle seats from La Rosa Design on April 25th, and after I received them I decided to go with a different color seat so I called La **** to find out the process for sending them back and they said to put them back in the box with a note stating what Id like to do going forward and ship them back. The seats were delivered back to ************ 13th and I have the tracking number to prove it, but they have not gave me my refund yet and I havent gotten any responses through email or phone, and now their phone number does not work. Id like to either be reimbursed for the cost of the seats or pick out a different color on their website, or at least they should just send me my original order back if they arent going to do anything. This has been going on for too long and something needs to happen.