Complaints

This profile includes complaints for Cross Country Moving Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cross Country Moving Company has 8 locations, listed below.

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• 

  Cross Country Moving Company

  2480 Verna Ct San Leandro, CA 94577-4223

  
• 

  Cross Country Moving Company

  1600 Broadway Ste 1600 Denver, CO 80202-4916

  
• 

  Cross Country Moving Company

  1200 G St NW Ste 800 Washington, DC 20005-6705

  
• 

  Cross Country Moving

  80 Broad Street, 5th Floor New York, NY 10004-2257

  
• 

  Cross Country Moving Company

  3730 Kirby Dr Ste 1200 Houston, TX 77098-3985

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contract and paid a deposit of 690$ through ******** relocation. ( G2704090) For moving dates 05/27/2025-05/28/2025.. the move should have been cross state from *************** ******* to **********. Next payment was due at pickup after authorization of my signature. This did not happen. I am in **** and my belongings in ***************. We had a person who at *************** located to open door and hand second delivery keys to movers. This did not happen, mover did not get keys, nor did the movers contact me for a signature. The movers went into the home and stole item. Then 6 + hours later I get a text( my husband phone) that items were picked up and moved out the house( without my signature or approval.) they said the item were more than discussed. They loaded the truck and demanded over 1000$ more in payment. I tried calling and emailing for my belongs. They did not deliver nor will they answer. I was then impatient in ********* clinic for epilepsy. I need help.

  

  Business Response

  Date: 06/30/2025

  BBB Complaint #********

  The consumer booked and signed an agreement to move household goods with a completely different company. This is not our company or our DOT number and MC number. The company that this consumer used according to the screenshot submitted is Move Safe Relocation. We do not own that company and we are not associated with that company at all. The consumer filed a BBB under the wrong company profile.  We did not perform the household goods move for this consumer. Please remove this complaint immediately from our records and profile as this is not our client.
  

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to move me from ** to ** When they came to pack up my home on Friday 23rd and they quoted a higher price that was over $1,200 more. They packed up and stated my items would be delivered that Sunday 25th or Monday 26th. After no contact from Anyone, I called and left messages and still no return. I finally got a hold of someone that stated the truck had some issues and my furniture had to be taken back to the warehouse and put on another truck , and someone would call me the n cat day to schedule. Thats dint happen and I called back 3-4 more times and got 3/4 different stories! Now no one is answering my questions or calls. I honestly think they have either lost my furniture or it was delivered to the wrong place. Everything I own was on that truck!!! Someone please help me!!!

  

  Business Response

  Date: 06/03/2025

  BBB Complaint # ********

  We cannot locate a shipper with this name, pick up city, phone number or email address as provided in our Companys Database. We do not have any jobs that were picked up in ******* on May 23rd going to **************. The consumer has posted the complaint to the wrong company with perhaps the similar company name. Please ask the consumer to provide us with a copy of the signed agreement with the company that the consumer used for the shipment so we can verify the US DOT Number and MC Number. Please remove this complaint from our profile immediately as this is not our client. 
  

  Thank you

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my order picked up on 3/29 and told it would be delivered 7-14 days from that date. I then received a text it wouldnt arrive until 4/13-4/18. I called and spoke to people almost every day since then stating I need more than a days notice and the delay in unacceptable. I only have somewhere to stay until my furniture arrives until 4/14, and already had to extend it 2 days. I keep getting the same response and this whole experience has been completely unacceptable. Other moving companies give 2-3 days notice and it wouldnt be an issue if I wasnt given incorrect dates at pickup. If I dont get an adequate resolution Im involving attorneys

  

  Business Response

  Date: 04/16/2024

  Response to BBB Complaint #******** 

  
  The consumer ******************************* booked a move with our company from ** to ** with a pick up date of 3/29/2024. The delivery window is 14 business days from her first available date of 3/30/2024 which makes her delivery window from 3/30/2024 to 4/18/2024. She received the delivery window notification that her shipment would be delivered between 4/13/2024 to 4/18/2024. The consumer wanted a specific date of delivery, however, we could not give her an exact date until a few days before the delivery date. The shipment does not include a guaranteed date of delivery. The delivery of her shipment is scheduled for 4/17/2024 between 10am -12pm and the consumer has confirmed the delivery date and time with our Dispatcher. 

  Thank you

  
  

• Initial Complaint

  Date:02/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for DOT# *******, mc ******. Other companies with the same name are getting bad reviews that belong to this scam company. I purposely put in the dot # so that you know who I'm complaining about . The dot# belongs to a company in PA so I don't understand why you have a CA address. This company needs to be shut down. They would have SO many more registered complaints if people went by the dot # instead of the name. They are a complete scam and they are robbing people. Every complaint about them on various sites all say the same thing. They charge you triple after they have your belongings and then they claim they have 30 days to deliver after they promised us 2 days!!! I'm living in an empty house, sleeping on the floor after paying them $6000!!! Please shut this company down, they are hurting innocent people and don't deserve to be in business.

  

  Business Response

  Date: 02/29/2024

  Response to BBB Complaint 21362458

  The consumer *********************** has filed a BBB complaint with the wrong company. We have checked our customer database and we have never moved a client by this name, phone number or email address as provided on this complaint. The consumer mentions the companys *** ******* MC ******. The company that she is referring to according to the *** Snapshot Website is called Moving and Storage SF **** DBA Cross Country Movers, Physical Address is **********************************************************************. Mailing address is *****************************************************************************************************
  *************************************

  We are not the same company as she mentions based on the *** and MC number that she provided. We are not and never have been affiliated or associated with that company. Our *** is ******* and MC ******. The consumer has issued her BBB complaint to the wrong company. Please remove this complaint from our profile immediately. 

  Thank you for your attention to this matter. 
  

  
  

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21362458
  
  I am rejecting this response because: this is part of their scam. Many many people filed complaints and the response is always the same, they say it's the wrong company.  I purposely included their dot# so you could match the complaint to the correct company.  As far as them saying I'm not in their system,  I changed my info slightly because I'm afraid they will destroy,  damage, or throw away every possession I have.  That is how awful and scary this company is. I have absolutely no faith that I'll ever get my belongings after being scammed out of $6000. BBB needs to do a little research on this company because they are using a loop hole to get away with lying and scamming.  I gave you the dot # that is on the paperwork I have so there is no reason that you can't locate this company.  I had to do ALOT of digging on the internet to make sure I reported the correct company.  They are getting away with hurting innocent people with the loop hole they use. The company that I'm complaining about does have a PA address.  Thank you 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/04/2024

  Response to BBB Complaint 21362458

  Our *** is ******* and MC ****** Legal Name Spartak LLC, DBA MY Move and Cross Country Moving. 

  We are not the same company as the consumer mentions based on the *** and MC number that the consumer provided. We are not and never have been affiliated or associated with that company. Our *** is ******* and MC ******. The consumer has issued the BBB complaint to the wrong company. Please remove this complaint from our profile immediately. 

  The consumer is saying that the company used for their move is *** ******* MC ****** as you can see it is a completely different company *** number than ours and the name is completely different. 

  The company that the consumer used is the following. 
  Moving and Storage SF **** DBA Cross Country Movers, Physical Address is **********************************************************************. Mailing address is ****************************************************************************************************

  The consumer can cross reference the *** information using the following website for *** to see that this is a different company. 
  *************************************

  We are not the company that the consumer used. Even if the consumer is not giving us the correct name that was used  for the move and it does not appear on our customer database. The consumer is giving us a completely different *** number ******* and MC Number ****** that does NOT BELONG our company.  We are sorry that the consumer does not understand that they are two completely different companies. Again, this is not our company and please remove this company from our company BBB profile. 

  Thank you for your attention to this matter. 
  

  
  

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Five times I've moved cross-country and I never had an issue or made a claim. The worst that happened was a crack in the top of my carpet cleaner. It still worked so I didn't claim it. So when I had to make a quick decision about and expensive third party insurance I turned it down. It had a $1,000 deductible, and I've hard stories about them not paying. I realized an item or two or three could be lost or damaged, but I expected ****************** to live up to their contract of reasonable care, and I didn't consider that there would be egregious negligence. I assumed ordinary care, and that I would be able to communicate with them. Section 11 of their Contract states that the Carrier shall be liable only for it's "failure to use ordinary care"; and Section 12 eliminates acts of God, fire, earthquake and war, but it covers damages that result "from what is under the Carrier's control"...and for what is "the actual fault of the Carrier". ****************** failed on all counts and refused to address any of it. ****************** failed to deliver all of my belongings and they don't seem to know where they are or care about finding them. I was told my belongings would be taken to a warehouse in ******, the City I was moving to which I know is safe. I was assured they would be stored in a climate controlled facility, which was important to me because of my electronics. Instead...they were taken quite a distance away to another County in **************** that is known to be hot and unsafe. They refused to tell me where my belongings were and I was mistakenly told a year later after delivery. I was assured multiple times that the warehouse would be and was a "climate controlled environment". But...it was so hot my rubber turkey baster (packed deep inside a box) melted into one of my soup spoons. (Photo F). That takes a lot of heat!! When my electronics didn't work I brought this up to *** and the response was that "climate controlled" meant that the "climate controls the temperature". That is not what that means. Did they think I would buy it?My electronics worked perfectly before moving but many did not when I received them and I think they were affected by a year of heat that got hot enough to melt rubber. These include my Bose Soundbar, Bose 500 Bass speaker (Photo G), the computer to my Ergatta Rower (Photo H), and my ******* 4k ** (Photo I). All were new except my **...which isn't that old. I called an Engineer in from *** Cable hoping the ** and sound system issues were cable related. After testing he said it was in my equipment. They all need replacing.A lot of my belongings were not delivered, including some items I paid extra to have *** employees specially wrap and care for. I suspect I was robbed while in their storage for two reasons: (1) None of my clothing or personal items were missing. Items missing were all things that could be sold, like my late husbands tools that I was bringing to give to our two sons, Leica birdwatching binoculars, BlueAir purifier, camping chairs and equipment, Pottery Barn patio lanterns, electric drills, socket sets, a grinder, an iron, camping lanterns, a chess set, an Art wind sculpture, and a Himalayan salt lamp, etc. The items missing that I paid extra to have *** specially wrap and care for are all listed on the pick-up Bill of Lading and none are listed on the delivery Bill of Lading. The delivery Bill of Lading is difficult to read, but is missing items and boxes. The missing items *** specially wrapped include my computer monitor (Photo D), a SimpleHuman large kitchen trash container (Photo E), and a special end table. (2) My delivery was 7 1/2 - 8 hours late. When the delivery truck arrived I was told they were late because the keys to my storage lockers were missing. *** wouldn't have told me this. They wouldn't even answer my phone calls or emails during the 8 hours I walked back and forth from my condo to the parking area. It is not visible from my front door and I was concerned about them finding my home. It is a bit tricky. I learned that after not being able to find the keys they had to call in a locksmith. With the missing keys, along with the only things missing being of the kind that can be resold, it's not a big step to think they were stolen. Maybe *** knows it and that's why they won't communicate with me...?I was called the day before about delivery, which was fine, I was happy to get my things, but I was at the end of a remodel and my interior lighting was not quite plugged in. I was not concerned about lighting because we had a noon delivery time. But 7 1/2 hours late made it dark when they finally arrived. I ran from house to house knocking on the doors of neighbors I had not yet met, asking to borrow lanterns or any lights they might have. The delivery men moved things in by lantern, and I discovered in the morning that brand new walls were gouged. (Photo A) I called my contractor back to repair them. A 48"x48" oil painting my late husband commissioned was wrapped by *** and arrived with a slice out of the front edge. I still need to find someone who is able to repair it. (Photos ******* You hire a moving company to minimize stress, not add to it. Finding missing belongings is time sensitive, especially if they were inadvertently delivered to another home, or left in a warehouse they used temporarily in **************. But no one would even attempt to find my belongings, or even answer my calls, or respond to my emails. It was so frustrating. I felt defeated. I just recently I noticed in their Contract -Section 8 - Storage Accounts under (d) that the storage rates cannot be raised for 12 months. I have not brought this up to ***, nor do I care, but considering their contempt, I think it is worth mentioning. My storage rate from 3/1/22 was $300 a month. On July 1, 2022, they raised it to $340...until delivery on February 4, 2023. (See their letter of March 9, 2022.)Before signing with *** they expressed how they were more professional than other companies, so much so they told me that the Government officially uses them. I thought that meant something. My experience is unusual, in the sense that it cannot be filed under the occasional lost or damaged item, or mistakes that sometimes occur. It was one mistake after another, ongoing, and with total disregard. Some things are irreplaceable and I have to live with that, but what I will replace will cost me several thousands of dollars. This was so extreme that I think *** should reimburse me the moving fee I paid to them of $7,459.15. They are not compensating a ***** for missing or damaged items, for long-term unnecessary stress, and they profited from a year of storage fees. They did not live up to their promises or their own Contract under Sections 8, 11 and 12. I have proven negligence and failure to use ordinary care. I can't get back what I lost but I would assume their business model would want to make this right.Because of Covid ***'s representative did a Skype walk-thru of my belongings. He estimated my move at $8,020.50. The final week before moving I made a decision to not take my buffet, sleeper sofa, and a few other things which reduced the cost by $561.35 to the above amount of $7,459.15. On that estimate (see scanned contracts) you will see the *** representative estimated the value of my belongings at $35,000.00. I have nice things, and I was doing an efficient downsizing and only wanting to bring what I love the most. Thank you for listening to my Complaint! I have uploaded photos, contracts, and correspondence. They didn't give me a Bill of Lading on deliver, just the 3 page Inventory I scanned. Please let me know if there is anything else you need. I appreciate whatever you can do to help me, and I will follow-up with a Complaint to the Attorney General. This has taken up far to much of my time. On uploading my photos, correspondence and documents I got an error message. Please let me know if or what you don't get and I will try to figure out what went wrong. It's a lot of info..maybe too much? I could always send on a thumb drive. Thanks again! *************************

  

  Business Response

  Date: 09/15/2023

  Response for Complaint ID: ********
  The consumer has posted the BBB complaint to the wrong company. The consumer sent her estimate and the company listed on that estimate is ****************** *****************************************************************. Their DOT is ****** and MC ******. We are not ****************** this is not our company or our DOT and MC numbers. We are not associated or affiliated and never have been with ****************** at all. We do not have an employee by the name ********************. We do not have a client by the name of *************************, email address, address, and phone number in our data base of clients. We have never moved this consumer and she is not our client. 

  Our Company Name is Cross Country Movers **** ****************, ***********, ** 94557   DOT ****** and MC 937654

  Please remove this complaint from our Cross Country Movers profile immediately. 

  Thank you

   

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We completed a move from ******* to ********. Our address reflects destination with our moving delivery on 1/26/2023.Our driver arrived and had no helpers. Helpers never arrived from *******. My husband unpacked; I took inventory. Complaint One we should not have had to work for a paid service:Complaint 2+Full Iron metal bed frame missing all middle braces.Picture, and replacement frame picture and cost.$99.00 Broken lampshade and hardware. Poorly packed box with two lamps, lampshade, and light bulb. No blanket. Approximately a $40.00 value.Missing 8 boxes.21 boxes with no number 13 boxes missing.8 times $50. A box.$450.0 Broken dish in box marked fragile. Picture showing how damaged box was from handling by movers.Replacement $10.00 Roku missing.$30.00

  

  Business Response

  Date: 01/31/2023

  Response for: BBB Complaint ID ********
  
  We cannot locate this consumer in our customer data base by the name, address, phone number or email address provided. We believe that this consumer filed a complaint to the wrong business by the name of Cross Country Movers. Please provide a copy of their signed moving agreement so can verify the ***** Number and MC Number of the company that consumer used for their shipment. Please remove this complaint from our BBB profile.
  

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the moving 5/26/2022 to move my items to ********** **. I told them that I didn't have a exact address to deliver my items yet then they turned around and said I have to pay extra. Then August 20th I got in touch with the company and told they can deliver my things the 24th of August and I have called numerous times trying to get my items. And still no response.

  

  Business Response

  Date: 09/06/2022

  Response to BBB Complaint # ********

  
  The consumer ******************************* provided record of his agreement with of the company that he used for his shipment with the ******# ******* and MC# *******numbers.This is NOT our company that consumer used to ship their items and we are not affiliated or associated with Cross Country *********** ********* in any way.  The consumer issued a complaint to the wrong company by the name of Cross Country Movers. Please remove complaint from our BBB Profile as we did not ship the consumers goods.
  

  You can verify the information at the ****** link below.
  

  https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
  Legal Name: CROSS COUNTRY RELOCATION INC 
  DBA Name:
  Physical Address: *******************************************************************   *****  
  Phone: ************** 
  Mailing Address: *******************************************************************   *****  
  ***** Number: ******* 
  MC/MX/FF Number(s): MC-*******
  
  
  Below is our ****** and MC numbers are as follows and as you can see it is completely different than what the consumer provided.
  Legal Name: SPARTAK LLC 
  DBA Name: ******* & CROSS COUNTRY MOVERS 
  Physical Address: *******************************************************************   *****  
  Phone: ************** 
  Mailing Address: *******************************************************************   *****  
  ***** Number: 2626333 
  MC/MX/FF Number(s): MC-937654              

  
  

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On about april the 14th 2022 I hired Cross Country Movers to move my furniture to ********* ******.I gave them a down payment of ***** dollars. They told me they would charge me ******** to take my furniture to *********. I signed the contract online and paid with my credit card. When they came to pick up my furniture I gave them ****** and said I only owed them ******. I arrived in ********* and I called them for over two months trying to get my furniture. They claim they had no driver to bring it. Now they are saying I owe them more money for a storage fee and if I do not pay they will auction my furniture I am 65 and disabled. I have a Downsydrome son who needs his medical equipment for his health.I am retired and widowed.

  

  Business Response

  Date: 08/09/2022

  Business Response for: BBB Complaint ID ********
  We cannot locate this consumer in our customer data base by the name, address, phone number or email address provided. We believe that this consumer filed a complaint to the wrong business by the name of Cross Country Movers. Please provide a copy of their signed moving agreement so can verify the ***** Number and MC Number of the company that consumer used for their shipment.Please remove this complaint from our BBB profile.
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them to move my house item the guy on phone said price would be **** and asked there is no hidden fees he said no when they delivered my furniture they charged me **** more and would not give my furniture till I paid u paid them a lot of furniture was damaged so I called about the insurance the would they only want to give me 115 what ever they sent me a paper I signed and notorized there requirement sent they sent it back to it has been over 7 months now enough is enough

  

  Business Response

  Date: 08/04/2022

  Business Response for: BBB Complaint ID ********
  
  We do not have a client by the name of the consumer *****************, address,phone number or email address in our customer data base. We have not moved this consumer. The consumer provided a document with the name of the company that consumer used for his/her move. The phone number listed on the document is ************ this is NOT OUR BUSINES PHONE NUMBER and based on the information that consumer provided that phone number belongs to the following company:
  Legal Name: Moving and Storage ** ***
  DBA: Cross Country Movers
  Physical Address: **************************************************************** 19143
  Phone: ************
  Mailing Address: ******************************************************************************************** 33009
  ** DOT: ******* MC: 92501
  OUR COMPANY IS NOT ASSOCIATED OR AFFILIATED WITH THIS COMPANY.
  
  Our Company information associated with this BBB profile is as follows.
  Legal Name: Spartak LLC
  DBA: My Move & Cross Country Movers
  Physical Address: ************************************************************** 94557
  Phone: ************
  Mailing Address: ************************************************************** 94557
  ** DOT: ******* MC: 937654
  
  Consumer filed a BBB complaint to the wrong company named Cross Country Movers. Again, we are not associated or affiliated with that company. Please remove this complaint from our BBB profile right away.
  
  
  

• Initial Complaint

  Date:07/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cross Country Movers broke the contract I signed when the moving company they hired never contacted me 2 days prior to pick-up. Pick-up was scheduled for either July 29th or 30th. After countless emails to Cross Country Movers, begging them to relay to the moving company that I had to catch a plane at 11:51 a.m on the 30th of July and to please have them call me so I could give them directions and info on where to pick-up the storage key. Again, nobody called me the whole week leading up to the move. I spent $1,400 on plane tickets, rental car, hotel, and food for nothing, just because nobody would call or email me telling me what time I could meet them at my storage unit? The only time I received a definitive time of when the moving company was going to show up was a few hours before the move? Once again, I told Ray at Cross Country Movers, as I had told him for the previous 3 weeks, that my plane was going to leave at 11:51 a.m that morning. He never got in touch with me again until after the scheduled pick-up? The actual moving company did not call until I was well on my way back to *******, **. around 12:30 p m. I got that call on my voicemail 6 hours later after I landed in *******. Cross Country Movers dealt with me in a very sketchy and dishonest way. I did everything I could to facilitate this move and make it easy for all of us. I should have read the reviews because this seems to be a pattern with Cross Country Movers. I paid out over $2300 for nothing. I am not even asking them for the $1400 I spent to come to *********, ** to meet with the movers. I do want the $997.57 returned to me for the booking. I can'not express how disappointed I am with this company. They completely scammed me with no remorse. Please do whatever you can to recover my money. They deceived me and lied to me on numerous occasions. They know they are in the wrong and yet still refuse to return my money? I truly do hope you can help me. Otherwise, I will be forced to file a lawsuit.

  

  Business Response

  Date: 08/02/2022

  Business Response for: BBB Complaint ID ********
  We cannot locate this consumer in our customer data base by the name, address, phone number or email address provided. We believe that this consumer filed a complaint to the wrong business by the name of Cross Country Movers. We cannot open the files in the format that that consumer sent, please provide as a regular jpeg or pdf file. Please provide a copy of their signed moving agreement so can verify the ***** Number and MC Number of the company that consumer used for their shipment. Kindly remove this complaint from our BBB profile.
  

  Customer Answer

  Date: 08/02/2022

   
  Complaint: 17650174
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************