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Business Profile

Shoes

Pashion Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from their website 6/5. Shipping says between 5-10 business days. I have still not gotten the item or even an update on my order or a response from the company. I have emailed and reached out through social media. I want the item.

    Business Response

    Date: 06/20/2024

    Hello, Customer purchased on June 5th. Her order has shipped via fedex: *********850 on June 18th. This is our FAQ page that outlines our shipping timeline estimate: ****************. The customer also received notification of her shipment on 6/19 as well as followed up with all her inquiries with our customer service team. 

  • Initial Complaint

    Date:10/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a gift certificate for $250 at the beginning of June and have been trying to use the gift certificate since then. They have nothing available in stock and was supposed to be back in stock in September. Nothing that I want has been available still. I sent a message to inquire about this and they refuse to refund me the money. I just want to order the sandals that I want and be done with them. I was told there are other options that are not my style. Why even have options that are always out of stock? I want what I want and that’s the reason why my boyfriend gave me this gift. I can’t order anything that I’m interested in and it’s already been over 3 months. The summer is over and the sandals I want can’t be worn until next season. This business is horrible. They need to be able to have their products available to be a business. I am really upset about the customer service.

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for shoes and detachable heels for my wedding on June 1st for $125. I did receive a discount given I become a brand ambassador and advertise the shoes to my wedding guests. My wedding is scheduled for 9/30. When I placed my order, the heels were pre-order shipment with advertised shipment of August. I had my dress fitting 6/30 and still had not received my order and was told they were waiting to ship the entire package together once the pre-order heels came in. As I needed them for my fitting, I canceled the heels order and pushed through the shoes. On 7/8, I placed another order for the same heels, expecting shipment in August (as advertised) for $70.32. August came and went with no heels or update from the company. After reaching out, I was told they were experiencing shipping delays and were expecting to send things out 9/17. They did not. I reached out again and was told they would be shipped on the 20th. They were not. In each email interaction, I am being told they are experiencing delays and cannot guarantee any shipping timeframe. I explained these shoes are for my wedding and tried to work with them to get expedited shipping, which they refused. In each of my interactions, they have not been able to work with me to find a solution and now I am 4 days out from my wedding without shoes. I've asked to be able to return all of my previous orders as the shoes are of no use to me, and they refuse to acknowledge my request. As I placed the orders months ago, I am outside my window of return and I feel pigeonholed as I am out $195.32 and will need to search for additional shoes. I feel as though they falsely advertised the shipping, have not sent any updates with waiting customers, and are refusing to try to work with customers to rectify their mistakes.

Pashion Footwear is NOT a BBB Accredited Business.

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