We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tutoring

Grade Potential

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Grade Potential's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Grade Potential has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Each time a tutor is assigned, they fail to continue, and we are repeatedly sent new tutors. This lack of consistency disrupts the learning process for my child, as there is no continuity or proper transition between sessions. Instead, we are left to pay for hours that yield no meaningful progress. This ongoing issue has caused significant frustration and wasted time without any benefits. Given these circumstances, I am requesting a refund for the remaining 10 hours on my account. I look forward to hearing from you soon regarding how we can proceed with the refund process. Thank you for your attention to this matter. I sent several emails about this issue to tutor hero and I informed them that if no see any respond from that company, we need to file a claim on BBB (please see the copy of last correspondence)

      Business Response

      Date: 03/21/2025

      This customer has been refunded.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I talk to a representative on the phone and was told that if my first session with the tutor would be a trial run and if i decided to not go through with it that i would receive a refund but they're now telling me that i would not. I'm very upset about this because if i knew this i would not have went through with the offer. I would like my refund back.

      Business Response

      Date: 03/21/2025

      This customer has been refunded.

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Waiting for a refund since June 11, 2024

      Business Response

      Date: 09/11/2024

      We have refunded this customer as she had asked. This customer paid in a way that does not allow for an electronic refund, or paid too long ago to allow for an electronic refund, and she got impatient waiting for a check. Sadly we do refund/cancel about 10% of our clients, but 95% of those refunds are done electronically/nearly instantaneously. 

      Customer Answer

      Date: 09/19/2024



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22142121, and find that this resolution is satisfactory to me.

      I have finally received my refund it took three months if my complaint was the reason thank you for your assistance in this matter 

      Regards,

      A***** *****




















    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The issue I paid for a tutoring service and never got it I just want my money back.

       

      Business Response

      Date: 09/11/2024

      We have refunded this customer as he had asked. This customer paid in a way that does not allow for an electronic refund, or paid too long ago to allow for an electronic refund, and he got impatient waiting for a check. Sadly we do refund/cancel about 10% of our clients, but 95% of those refunds are done electronically/nearly instantaneously. 

    • Initial Complaint

      Date:11/29/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We reached out a few weeks ago to get a tudor for our niece. They were glad to take our payment and we were promised a tudor would reach out to us. They've deducted two payments from us but we still haven't heard from a tudor. It's too little too late, our niece has a test tomorrow and we needed a tudor. Can't chance her future on this. Please refund...

      Customer Answer

      Date: 12/01/2023

      They have issued a refund; can cancel and close this complaint.  Thank you 

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay Grade Potential $ 2,496 for my kid's tutoring the tutor is no longer working for the company and I never called to advise the tutor no longer works for them I had to find out myself. I had reached out and asked someone to call to make arrangements for another tutor and ask for the remainder of my money and they declined to do so.

      Business Response

      Date: 10/16/2023

      This was taken care of a while ago.

      Customer Answer

      Date: 10/17/2023



      Complaint: 20567047

      I am rejecting this response because:

      Regards,

      S******** ******





























    Grade Potential is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.