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Business Profile

Computer Software

AME Software Products Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AME Software Products Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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AME Software Products Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business provides our payroll software and we have used AME Software for over 20 years combined. I understand the company has sold. However, they have closed down the last 4 weeks and it is payroll reporting year end needs that the company is falling short and we can not get anyone to answer any emails or phone calls.

      Business Response

      Date: 05/13/2025

      We took care of CID#******** outside of BBB portal.
      Our Client was notified that the company was sold and program was being updated.
      Since her complaint, she has already returned to using are software.
      At the time of complaint, we experienced at lot of phone calls due to end of year renewals.
      Most clients know that it is hard to contact them in a timely manner.
      Please advise if there is any additional information needed. Thank you

      Business Response

      Date: 05/13/2025

      We took care of CID#******** outside of BBB portal.
      Our Client was notified that the company was sold and program was being updated.
      Since her complaint, she has already returned to using are software.
      At the time of complaint, we experienced at lot of phone calls due to end of year renewals.
      Most clients know that it is hard to contact them in a timely manner.
      Please advise if there is any additional information needed. Thank you

    • Initial Complaint

      Date:04/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam:I purchased payroll software that I have used in years past. This year I have waited weeks for call backs. Currently I do not have the ability to prepare quarterly reports on the old system. The new system is the only system that has the payroll reports I need to prepare. I spent time waiting on the phone for someone to help me open the new program. The post card I received in the mail did not work. The new program does not take out the correct amount of taxes. So I have payroll in two systems. I do not know how the employee year to dates amounts can be right working in two different systems. I am currently waiting for a response from a phone call last Friday, an e mail over the weekend and a phone call today. I am behind because the program is not working properly, I can't get help and it is doubtful I will meet my deadline.

      Business Response

      Date: 05/03/2024

      Called *******************

      Helped her with an issue then advised her that refund will deactivate her account.

      Confirmed address mailed check to her for refund 5/2/24

      Customer Answer

      Date: 05/05/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Phone call was helpful and professional.  Thank you.

      Regards,

      *******************

       

    AME Software Products Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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