Complaints

This profile includes complaints for I Drive Safely's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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I Drive Safely has 16 locations, listed below.

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• 

  I Drive Safely

  100 E San Marcos Blvd Ste 425 San Marcos, CA 92069-2986

  
• 

  I Drive Safely

  1101 Marina Village Pkwy Ste 201 Alameda, CA 94501-6472

• 

  DriversEd.com

  4201 Cypress Creek Pkwy Ste 100 Houston, TX 77068-3400

  
• 

  Idrivesafely.com

  7324 Southwest Freeway Ste 1900 Houston, TX 77074

• 

  I Drive Safely

  1183 Bordeaux Dr Suite 16 Sunnyvale, CA 94089

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to purchase ******** Teen Drivers Education, with the 5.00 Allstate roadside assistance , including the extra practice questions. During check out I filled out all my debit card information and hit continue , then it said at the top "An error occurred while processing your request. Please try again." and a second later I got a notification from my bank stating that ***** is pending and the form still wants me to hit continue. At this point if i hit continue there will be an additional ***** hit my bank and I will be charged twice. If there is any kind of error it should not be billing customers especially if they can not continue and it wants you to hit it again....Support is already closed at 4:30 central time.

  

  Business Response

  Date: 04/05/2024

  The support team reached out to the customer regarding the error message encountered with their course, and promptly resolved the issue. Additionally, the customer requested to cancel their roadside assistance subscription, which was successfully processed by the support team. The customer's request has been fulfilled, and they are all set to proceed.

  Customer Answer

  Date: 04/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Company did fix the major issue I was having at the time.

  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  Date:11/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter *********************************** signed up with the website to do her drivers ed ********************* She completed the course about 2 weeks ago and paid extra to get the certificate same day of completion. The company says they are having issues with only GA DDS and cannot send the certificates to them. They will not transfer me to a supervisor and will not offer a solution to get the certificate. I need help so figure out how to get my money back or get the COMPLETED certificate that she worked really hard on. Please help me with this request.

  

  Business Response

  Date: 11/08/2023

  The parent contacted us on Monday Nov 6th. This request has been escalated to our tier two (supervisor) team. They will be taking care of the issue from here. 
  
  The student was informed the issue is with the Georgia DDS and not with our company:
  This is to inform you that the Georgia DDS is having problem with the certificate processing. The servers are running low and they are having delay in generating the certificates. They are working with the state to resolve this issue and will process completions as soon as they have access.
   
  NOTE :: Driversed.com does not have the problem on the certificate generating it is from the **** So we would suggest you to please contact the Georgia **** Here is the number :: ************. (It might get resolved within 3-4 days). 

  Customer Answer

  Date: 11/08/2023

  I spoke with the Georgia DDS they stated that they do not get the certificate though their system the student is the one who gets the certificate mailed faxed or with a code for the student to print and bring with them to the **** They never receive them electronically. I need the completed certificate faxed to me at ************.

• Initial Complaint

  Date:11/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged from this company and I did not authorize these charges. If they do not come off my credit card I will then place a fraud alert on account

  

  Business Response

  Date: 11/03/2023

  There has been no previous subscription contacts from Daytime Phone: ************** or E-mail: ***********************
  
  We're sorry for any frustration this may have caused, but we're happy to clarify any confusion! To receive the discounted price for the course, you have the option to select the "Claim Offer" button at checkout, which opts you into Roadside Assistance one month trial. If you don't cancel before the free trial, you will be billed $5 each month. However, you have the ability to purchase the course at full price without the additional service. If you're needing assistance with your membership for quickest service, send our Roadside Assistance team a text at **************. Please include the email address you use to log into your I Drive Safely course, the name on the account, as well as a brief summary of your request. Or you can contact our Roadside Assistance team at ********************************** our hassle-free refund policy means you wont pay for the charges you didnt intend to incur.

  Customer Answer

  Date: 11/03/2023

  I reject this response from I drive. I am requesting from I drive . A copy of me authorizing the charge or charges to my account.  Thank you ************************;

  

  Business Response

  Date: 11/06/2023

  When purchasing the account you opted in to the lower price and signed up for the free trial. In order to receive a full refund, all you need to do is contact the number or email previously provided with your account information and they will be able to refund the full amount.