Complaints

This profile includes complaints for WHV Resort Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WHV Resort Group Inc

  300 Rancheros Dr Ste 310 San Marcos, CA 92069-2969

  
• 

  WHV Resort Group Inc

  34565 Cathedral Canyon Dr Cathedral City, CA 92234

  
• 

  WHV Resort Group Inc

  3400 W Victory Blvd Burbank, CA 91505-1544

• 

  WHV Resort Group Inc

  8860 Lawrence Welk Dr Escondido, CA 92026-6403

  
• 

  Welk Resorts

  970 Northstar Dr Truckee, CA 96161-4204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Hyatt Vacations, related to their negligent and unsatisfactory handling of my account situation. This matter requires immediate attention and resolution.I have been denied online access to my account, which has been restricted due to unpaid maintenance fees. I find it unreasonable that I am unable to explore my options for exiting the timeshare arrangement without first settling these past dues. Despite my efforts to seek assistance through customer service, I was informed that no Exit inquiry form could be provided unless I pay the outstanding balance.This practice feels deliberately obstructive, especially when my intention is to relieve myself of a financial burden that the timeshare has become. Despite initial promises of flexibility and ease of travel through Welks resorts, the reality has been unsatisfactory, limiting our family to locations that do not serve our vacation needs.We have consistently put aside finances to manage these fees, yet it has become burdensome, affecting our family's financial outlook and our children's future. My requests for additional guidance or options to terminate this agreement have been met with inflexibility and a lack of the needed assistance from the ********* company.I am seeking the help of the Better Business Bureau to mediate this complaint and press upon Hyatt/ **** the urgency of my need for an amicable resolution. I am committed to resolving this issue without unnecessary financial strain.

  

  Business Response

  Date: 07/07/2025

  Mrs. ******,

  I am sorry to read about your frustrations with your ownership. We would like to help you with usage. I am happy to have a member of our ************** team reach out and assist you, if needed.

  The Exit Team is the avenue for out Platinum point owners to exit their ownership contracts. The participatory parameters of the exit team include all your owner obligations being paid in full to be able to receive an offer to exit. 

  We do not have an option for you to simply walk away from your ownership.

  Please feel free to reach out to me if you would like to discuss this further.

  Best regards,

  Hutch *******

  Director, Customer Advocacy

   

  Customer Answer

  Date: 07/09/2025

  I cannot keep this timeshare any longer. Ive already informed you that I cant afford it, and as a result, I havent been able to make payments. What happens next? Are you going to take it back because Im no longer paying? If thats the case, why not just take it back now? I need a resolution immediately.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ******* and I no longer want to own our former "**** Resorts Platinum Ownership," now "Hyatt Vacation Club" Timeshare. We became owners on July 19, 2013, after attending a 90-minute sales presentation at **** Resort, enticed by a 2-day, 1-night *************** trip. We had no intention of buying but were pressured during a lengthy, high-pressure sales pitch showing us resort properties and promising global travel through ***********************The salespeople painted a rosy picture, claiming timeshares were a great real estate investment, with increasing value, transferable to our children. We were told maintenance fees would rise 1-2% annually, but twelve years later, fees ballooned from $861 to $2,301.80a nearly 170% increase. Booking vacations has been frustratingavailability is scarce, the process confusing, and promised ease of booking abroad is unrealistic. The Catalina trip took 1.5 years to ******* 2014, urged to upgrade to ******* points for better booking options, we complied, only to face further booking restrictions. For example, I couldnt use 2014 points with 2015 points as they prioritized newest points first. Attempts to book family vacations years in advance failed due to no availability, forcing us to book hotels separately.I even found non-members could book rooms we couldnt, despite owners supposedly having priority. During COVID, a grace ****** was given, but when trying to use combined points for a cruise, I was allowed to apply only 300 points and paid most expenses out of ********* husbands health has declinedheart issues, mobility problemsand he no longer wishes to travel. I dont want to leave him alone or travel alone. Our children do not want the timeshare burden either. We want to cancel our contract with Hyatt Vacation Club immediately as we no longer use or want this timeshare.

  

  Business Response

  Date: 06/27/2025

  Mrs. Albitre, 

  I am sorry to hear about your frustrations with your ownership and the challenges your husband is facing. We do not have an option for you to simply cancel your ownership contract on request. We do have an exit team and I can send you the information to register with that team, if that works for you.

  Yes, your maintenance fees have increased. You also doubled the size of your ownership in 2024. The average increase since your last purchase has been 8.5% annually, or 94% over 11 years. We are more than happy to help you use, even closed to home if that is an option. I can have a member of our Owner Services team reach out and assist you with vacation planning, if you would like.

  Please feel free to reach out to me with any questions.

  Best regards,

  Hutch Farrell

  Director, Customer Advocacy

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had the misfortune of dealing with a Hyatt Vacation representative named *********, and it was, without question, one of the most frustrating and disrespectful experiences weve encountered with any company.Rather than conducting himself professionally, ********* spent an absurd amount of time talking about himselfcalling himself a fat ugly Mexican multiple times and sharing unnecessary, off-topic commentary about his materialistic wife. Instead of taking time to understand our needs, ask relevant questions, or build any kind of rapport, he made the interaction entirely about himself. This is Sales 101, and he failed miserably.Whats worse is the outright deception. ********* presented a so-called membership "upgrade" under the false pretense that it was a beneficial change with no downsidejust more points and better perks. That was a blatant lie. In reality, the loan would significantly increasedoubling or even tripling what we currently oweand the APR would go up as well. Not only was this never disclosed during the presentation, but it was actively concealed. This kind of misleading financial representation is not only unethicalit may very well be illegal.His disrespect toward a veteran who served this country, including time in war, was the final insult. His attitude made it clear he had no regard for our service, our intelligence, or our time. And for that, Hyatt should be deeply ashamed.We have filed a formal complaint with the Better Business Bureau and reported this experience to appropriate regulatory bodies that oversee financial disclosures, APR misrepresentation, and consumer protections. If this is the kind of person Hyatt chooses to represent their brand, we will be actively advising our fellow veterans and our entire network to avoid Hyatt at all costs.

  

  Business Response

  Date: 06/26/2025

  Mrs. Faulk,

  I am sorry to hear you had a less than ideal experience with your sales agent.

  I show you, along with John Faulk, were auditions members and decided to upgrade to a Platinum point ownership on April 14, 2019. You Auditions membership was an 18-monthmembership that allowed you to use your points at our Platinum Point Program resort locations. When you upgraded into a Platinum point ownership you signed a promissory note which outlined what your payments would be over 10 years and included a Truth-in-Lending statement that fully detailed the amount of the note over time. Please let me know if you would like me to send you a copy of the signed promissory note for your records. 

  Please let me know if I can be of further assistance or if I can help you with the usage of your owner benefits for vacationing.

  Best regards,

  Hutch Farrell

  Director, Customer Advocacy

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing a complaint with the Better Business Bureau to share our unacceptable experiences as timeshare owners. We got talked into this during a one hour meeting that tragically became a five hour meeting. We were supposed to be getting two complimentary weeks, but we never got to use them. The website is a total maze. We struggled constantly trying to make use of this thing we bought but never could book anything. As time went on we contacted customer service. In the last few months we have reached out numerous times to discuss ending our timeshare, as it has gone unused, even the complimentary bonuses, and as we continued to receive poor customer service, we only grew in certainty that something was horribly wrong about this company. The representatives have been very **** and unhelpful. The website seems purposefully unusable to book anything and the customer service seems opposed to serving customers. The whole thing is a recipe for disaster and the BBB needs to know about it.

  

  Business Response

  Date: 06/26/2025

  Ms. Salgado,

  I have left you a number of messages over the past week. Please reach out when you have a chance so we can discuss your concerns. 

  Best regards,

  Hutch Farrell

  Director, Customer Advocacy

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint to address issues with our ****/Hyatt Vacation Club membership and our failed attempts at working with the ********** wife is a veteran, and I am an active-duty service member currently assigned to *****,*******, for a two-year period starting in December 2024. Due to our unique circumstances, my wife and our three sons remain in *** Diego, as our eldest son is beginning an apprenticeship and our middle son is starting high school. This arrangement has placed immense financial strain on us, as we are covering expenses for two householdsincluding a mortgage in *** Diego, an apartment in *****, and payments toward the timeshare mortgage. We wrote to Hyatt explaining our dilemma in the hopes they would offer a solution. However, all we got was a denial. Our family cannot afford to support this timeshare at this time and respectfully request a solution.When we initially purchased our timeshare in 2018, we were assured that annual maintenance fees would not increase at the same rate as other timeshares. However, the fees have doubled in just seven years, compounded by ongoing mortgage obligations to the timeshare. This misrepresentation during the sales process as they pressured us to upgrade to higher and higher levels, coupled with the rising costs, has added to our financial hardship. We just cannot afford this timeshare commitment as we consider the increasing fees..We get continuous calls for update meetings, which are nothing more than aggressive sales attempts, with no genuine communication. We request your assistance in gaining a resolution that considers our unique situation, particularly given our military familys financial and personal commitments. We understand we signed a contract and made the decision but we had no idea it was going to become so overwhelming. Thank you for any help you can provide.

  

  Business Response

  Date: 06/17/2025

  Mrs. *****,

  Thank you for taking the time to talk to me over the past week. Unfortunately, we do not have an option for you to simply cancel your ownership contract on request or to downgrade the size of your ownership.

  If we do have a hardship option that comes available in the future, I will reach out to you directly to make sure you have a chance to apply for consideration.

  Please feel free to reach out to me with any questions, or if I can be of further assistance.

  Best regards,

  Hutch *******

  Director, Customer Advocacy

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter serves as a formal notification and complaint regarding the ongoing issues experienced by the undersigned owners, ****** and ******* *******, concerning their timeshare ownership acquired in 2007 from Welks Group, and subsequently affected by Hyatts acquisition of Welks.1. Reduced availability of booking options, with availability plummeting from approximately 90% to less than 20%.2. Limited access to booked stays, often less than the required "Diamond Star" level of service.3. Lack of transparency and accessibility in booking procedures, requiring phone calls instead of online booking at any time of day or night.4. Alleged unethical practices and restrictions placed on point utilization, including restrictions on booking and conversion issues.Unfair and Deceptive Business Practices (California ********************** Code ***** et seq.) Misrepresentation of availability and service levels. Failure to provide promised access to reservations and club amenities despite paid fees and accrued points. Creating restrictions that limit owner rights and access to booked vacations. Conversion practices and point restrictions that diminish the value of the ownership.Unethical and Potentially Fraudulent Practices Restricting owners ability to book online or at their convenience, forcing reliance on phone calls and staff, which may be an attempt to manipulate or limit access unjustly.Immediate investigation and resolution** of the availability and booking issues, particularly for priority owners such as those in "Priority One."Restoration of online booking capabilities** allowing owners to book their vacations freely at any time, including late-night hours, without undue restrictions or delays.Compensation or remediation** for the diminished value of ownership due to restricted access and service failures.Cease and desist** from any further unethical or deceptive practices.

  

  Business Response

  Date: 06/03/2025

  Mr. & **** *******, 

  I am sorry to read you are frustrated with your ownership. You have a number of excellent vacationing options available to you with your 2 million annual usage Platinum points. The advance booking window you have as a priority 1 owner allows you a chance to book full week stays 22 months in advance. If we use your advance booking window, we should be able to secure your desired reservations. I am more than happy to have a member of our ************** team reach out and assist you with book into pour Platinum Point Program resorts, our Experiences Collection of resorts or via exchange with **********************.

  Please let me know if you would like me to have a member of our team reach out to you directly.

  Best regards,

  Hutch *******

  Director, Customer Advocacy

• Initial Complaint

  Date:05/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account ***********/19/22- My partner and I would like to file a formal complaint against WHV Resort Group for many reasons in hopes of a resolution. [Reason 1: Unauthorized Credit Transaction] We were never told that our credit would be affected & we were applying for a loan. We found this out after it popped up on our CR 2/23'. We were under the impression that we were signing a property lease to make monthly payments and NOT an actual loan [Reason 2: Misleading Sales Practices] - When we had time for more research on the company and the service, we realized we had been bamboozled with all the false info from the ***resentative. The *** kept saying it was a vacation ownership so we thought it was something different than what it is. They held our DLs hostage from the time we walked in up until 4.5 hrs later after we signed. We were the last ones in the building so the paperwork was rushed & we weren't provided enough time to read the 22-page contract in full to make such an informed decision. Therefore, we don't feel as if we received all the information necessary to make a conscious decision.[Reason 3: Financial Concerns] - The increase in VOA dues weren't fully explained therefore not budgeted for so we're on a payment plan [Reason 4: Usage Issues] - It's been 2+ yrs and we've been unable to use it b/c of the misleading info. We were initially told that we could rent it out like an investment property and thats not true. The weeks we need are always unavailable. To use the **********************, we found out we must pay more money. Also to note: the balance that shows up on our CR and the account is not the same as the correspondence we received on 10/24/24 from Hutch who noted the balance for the loan was $13,057.18 but what was being ***orted to the ** was $17,980 which is a huge difference. Our lawyer has made multiple attempts to come up with an alternative to assist, to prevent from going into default but the company has stopped responding altogether.

  

  Business Response

  Date: 05/13/2025

  Ms. *****, 

  As noted in your complaint, you have retained an attorney in regard to this matter. That restricts us from contacting you or discussing this matter with you. Please have your attorney reach out to us in writing with any questions or concerns. 

  Best regards,

  Hutch *******

  Director, Customer Advocacy 

  Customer Answer

  Date: 05/13/2025

  Unfortunately my attorney reached out in December and March and still no response to date.

  

  Business Response

  Date: 05/28/2025

  Ms. *****, 

  Any communication in regard to your ownership should be driven by your attorney, whom you have retained to represent you in regard to your ownership. Please contact your attorney for any updates on this matter. 

  Best regards,

  Hutch *******

  Director, Customer Advocacy

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2023, we have made numerous attempts to address issues with our timeshare, but our efforts have been met with little to no assistance from the company, often ignored altogether.We believe the company has failed in its responsibility to uphold honest and fair customer service. In November, ******* told us about the availability of an exit service process. We were directed to complete an online exit service form, which we promptly submitted. However, to date, we have not received any response or follow-up from the companys ************* team.This lack of communication is unacceptable, especially after being told this process would help resolve our concerns. It is unclear why this exit service option was not brought to our attention earlier, despite years of attempts to resolve this. When we initially purchased the timeshare, it was represented to us as a seven-day vacation in a one-bedroom accommodation. However,what we received was drastically different: a three-day stay in a studio unit with extremely limited availability. This bait-and-switch has severely impacted our ability to utilize what we were promised. During another presentation, we experienced deceptive practices that led to the purchase of additional points, but no improvement occured. This pattern of dishonesty and poor communication has eroded our trust in the company. We want this closed and be provided a full refund. We ask that the company contact us immediately to outline the next steps in addressing this issue and advise if there is anything further required from us.

  

  Business Response

  Date: 04/15/2025

  Ms. ******,

  Can you tell me if you share this ownership with another party.

  I am not able to find an ownership when I search your email or phone number, and your complaint does not have an address listed I can use to research. 

  Best regards,

  Hutch *******

  Director, Customer Advocacy

  Customer Answer

  Date: 04/16/2025

  The account number is ********, and the co-owner's name is ***** de los ******. Our mailing address is ************************. Indio, ca *****

  

  Business Response

  Date: 04/21/2025

  Ms. ******,

  Thank you for providing this information to me. I am sorry to hear you are frustrated with your vacation ownership. 

  We do not have an option for you to simply cancel your ownership contract on demand. We do have an exit team that can assist you. You can register with that team once all your owner obligations are paid in full.

  I would like to see what we can do to assist you with usage. Your owner history shows minimal contact in regard to using your owner benefits. I have a team that can assist you with usage, if you are interested. 

  Best regards, 

  Hutch *******

  Director, Customer Advocacy

  Customer Answer

  Date: 04/29/2025

  We appreciate Hutch following up on our concerns, but this solved nothing.

  We have been trying to get this matter resolved since June of 2023. It was not until November of 2024 that we were notified of their Exit Team, when ******* advised us to complete the exit services form. ******* said to complete the form, and then someone would call us to discuss getting out. We never heard back, even after multiple follow-up attempts to their email: ********************************************* We should not have to wait until we are paid in full. We should not have to pay the company anything else! They failed to provide what we were promised. We were told we would be getting a seven-day vacation in a one-bedroom accommodation. Instead, we only received a three-day stay in a studio unit. We have also experienced extremely limited availability, which isn't what was originally described to us either. This was a bait-and-switch transaction, and it is unfair for the company to refuse to assist us until we are paid in full. Why should we have to pay something off that doesn't deliver the promised benefits? Unfortunately, we trusted their representatives to act in our best interest, and were convinced to upgrade. They promised the additional points would improve our experience, give us better availability and we would see the benefits we were originally promised. That didn't happen. No improvement. Instead, we just have a pattern of dishonesty and poor service experience. Even now, what ***** has stated is different from *******. Why were we told to complete a form, if we wouldn't qualify without being paid in full? Why were we then ignored for months, and had to submit a complaint via the BBB to warrant a response from them? This needs to be escalated to someone that can make the decision to void the remaining balance and allow us to move on from this nightmare. 

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply dissatisfied with the **** timeshare company. My attempts to cancel my timeshare have been ongoing since April 2024, yet the issue remains unresolved. Despite numerous communications, the response from the director of customer advocacy, Hutch *******, has been far from helpful. He has only suggested an exit option that requires us to pay in full, which we believe is unfair.Our timeshare experience has been marred by broken promises and misleading sales tactics from the onset. We were assured of the flexibility and accessibility of resort availability, particularly in *****, which has not been the case. Furthermore, restrictions that demand the owner's presence for renting out the time make the timeshare untenable for us.We were sold on the idea that we could sell back our timeshare at any point, a claim we now know to be false as we were rejected when we attempted to do so four years ago. Not only are we burdened with continuous payments for an unused service, but we also feel deceived by ****** sales tactics and empty reassurances.The lack of tangible solutions from Mr. ******* only adds to our frustration. Despite his position, his correspondence has not addressed our predicament or unfair financial burden. We feel trapped in an agreement built on untruths, unable to find a pathway to resolution.Given the circumstances, we request the cancellation of our timeshare and seek a fair refund for our financial commitments. We hope this complaint will bring attention to our plight and compel **** to act with the integrity we were led to expect.

  

  Business Response

  Date: 04/14/2025

  Mr. ********,

  I am sorry to hear about your frustration with your ownership. As we have previously discussed, we do not have a walk away option for your ownership contract. We do have an exit team, but the parameters of that program include all owner obligations being paid in full to participate. 

  We are more than happy to help you with the use of your owner benefits. Your owner history shows 2 calls to our ************** team in regard to your ownership in the past 8 years, the calls were about paying your note and exiting your ownership. Our ************** team can assist you with booking an exchange stay in ***** and they can help with the best practices for the effective use of your owner benefits. 

  Please feel free to reach out to me with any questions.

  Best regards,

  Hutch *******

  Director, Customer Advocacy

   

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2019, my husband and I purchased a timeshare from Welk Resort Group/Hyatt Vacation Club for $23,999. During the sales presentation, we were subjected to high-pressure tactics, including being told that the offer was only available that day and that we would lose access to the "opportunity" if we didn't commit immediately. In hindsight, it's clear that urgency was manufactured to push us into a rushed and uninformed decision.The return on this investment has been minimal to nonexistent. Booking stays has proven to be frustrating and overly complex, with minimal availability and a system designed to discourage use. Despite rarely being able to use the timeshare, we made every effort to meet our financial obligations and have fully paid it off. Over time, the ongoing costs including biennial VOA dues have become increasingly burdensome, especially given the lack of value or practical benefit weve received in return.We contacted the company by letter on September 16, 2023, to initiate a termination process, especially after realizing that the value we were promised didn't exist. I have attached these documents. Welk Resort Group acknowledged our intent to exit but has since stopped responding entirely. We have received no follow-up, no resolution, and no confirmation that our ownership has been terminated.I am requesting the Better Business Bureau's assistance in holding Welk Resort Group accountable for its misleading sales practices and failure to follow through on a clear and reasonable request for termination.We have upheld our end of the agreement. Welk Resort Group / Hyatt Vacation Club should now act in good faith and promptly release us from the timeshare agreement.

  

  Business Response

  Date: 04/04/2025

  Ms. ******,

  I appreciate you taking the time to talk to me yesterday. I have sent a letter confirming your ownership contract being closed to your email 

  If you have any questions, please feel free to email me or call me directly.

  Best regards,

  Hutch *******

  Director, Customer Advocacy

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I consider this resolved.
  
  Regards,
  
  ***** ******