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Business Profile

Computer Hardware

Sony Interactive Entertainment, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Important information

Complaints

Customer Complaints Summary

  • 6,366 total complaints in the last 3 years.
  • 1,877 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the gamertag to the *** account:????????????????Order Number: ************ Date of birth is either ********** OR ********* If possible I would like too regain access thanks in advance

    Business Response

    Date: 06/24/2025


    Re: BBB Case Number: 23509440
    Consumer: ****** ****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23509440
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/24/2025

     
    Complaint: 23509440

    I am rejecting this response because:

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PlayStation console stopped working and I cannot deactivate it from my account. I reached out to PlayStation Support to request a manual deactivation, but they refuse to help, telling me I have to wait 6 months because i guess i did this within 6 months but the other times i had this issue it is always because of my console hardware failing and me having to spend money on a new console.This policy is unfair in cases like mine the hardware failed and I can't access my games or account when offline i cant even connect through shareplay to play on the go. This isnt the first time Ive lost data due to corrupted consoles, and now Im unable to even play what I paid for unless i have a constant internet connection.I am requesting a manual deactivation of my broken console so I can use my account on my working system and activate the new ps4 as *************** has been unhelpful, pushing me back into automated chat bots, and I feel completely ignored. I would like someone to please escalate this and assist me properly.

    Business Response

    Date: 06/24/2025

    Re: BBB Case Number 23508894
    Consumer: ****** *******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23508894
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a game on June 23, 2025 at around 01:16pm. After downloading the game and realizing that I cannot play it unless i subscribe to PS plus. I immediately contacted the ** and told them that Im a first time Playstation owner, and thought that games have offline and online mode. I asked them if i can get a refund since I just downloaded the game and didnt really get to pass the title screen since its asking for a PS plus subscription which I dont want to pay. They told me that because the game has been downloaded, they can't help me anymore. I pleed my case stating that I have less than 1hr of game time and a newbie.

    Business Response

    Date: 06/24/2025

    Re: BBB Case Number 23508565
    Consumer: ** *******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23508565
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** **** *******

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Regarding Promised PS5 Upgrade for a Physical Game To Whom It May Concern,This complaint concerns an issue with the promised PlayStation 5 upgrade for a physical game, which is preventing content access.What the Business Committed to Provide You: Sony Interactive Entertainment committed to providing a free upgrade path to the PlayStation 5 version of the game Horizon Forbidden West. This upgrade path, for PlayStation 4 copies, is explicitly detailed on the official PlayStation support page: ************************************************************************************************* of the Dispute: The core of this dispute is the inability to access the promised PlayStation 5 upgrade for Horizon Forbidden West. I purchased the game in physical format for PlayStation 4. Despite the instructions provided on your official support page, no upgrade offer is available for me in the PlayStation Store. My only option is to download the PlayStation 4 version of the game onto my PlayStation 5 console.If the issue involves advertising, when and where the ad was seen or heard: The free PS5 upgrade offer was communicated by PlayStation at the time of the game's launch and is still detailed on the official PlayStation support page for Horizon Forbidden West.I am seeking a prompt resolution to this issue, specifically the provision of the PlayStation 5 upgrade for Horizon Forbidden West.Sincerely,******** ***** Benavente ******* PlayStation Network ID: ********** Email: ********************** Phone Number: *************

    Business Response

    Date: 06/24/2025


    Re: BBB Case Number: 23508295 
    Consumer: ******** ***** Benavente *******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23508295 

    As this consumer has not contacted customer support, they were referred to our chat support for further assistance 
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 

    SIE Consumer Services 
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My name is Narius **** *******, and I am filing a formal complaint against **** PlayStation ********** account was compromised/stolen (hacked) on June 16th, 2024. As soon as I discovered this, I immediately contacted PlayStation Support by phone but received no assistance. I also attempted to use their account recovery option via chat, but again, I was met with no help or resolution. Instead, I was told, Due to security reasons, we have to disconnect this conversation.I managed to capture a few case numbers before the calls or chats were disconnected:42117557 Chat ******** Phone ******** Chat I have been reaching out daily over the past week, pleading for any form of resolution, but all I receive is the same response: Due to security reasons before they end the conversation. I have asked multiple times what these security reasons are and why Im not being given a clear explanation as to why I cant recover my account. The only response I get is, As we stated, due to security reasons, we cannot make changes to the account.I have email records showing that changes were made to my account without my permission. The two-factor authentication (2FA), which I had enabled, was disabled without my knowledge. Multiple unauthorized purchases were made using my credit card, forcing me to cancel the card, request a replacement, and dispute the charges.Additionally, I have chat screenshots from PlayStations online support where I was verified successfully, yet they still refused to assist **** am extremely disappointed by the lack of support and transparency throughout this process. I am seeking urgent assistance in recovering my account and resolving the unauthorized activity that has occurred.Sincerely,Narius **** *******

    Business Response

    Date: 06/24/2025

    Re: BBB Case Number 23507868
    Consumer: ****** *******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23507868
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/24/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was provided with excellent support by **** and was able to get what i had requested. 

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2024, my child unknowingly activated an auto-renewal subscription for a PlayStation service, charging my credit card for $107 without my consent. I was unaware of this auto-renewal being set. Despite having parental controls enabled on the PlayStation console, I did not receive any notification or request for approval regarding the original subscription, nor the renewal that occurred in June 2025.This year, the subscription renewed automatically on June 19, 2025, for the amount of $254.24, again without my knowledge or authorization. I acted promptly, attempting to notify PlayStation within 24 hours, however, their offices were closed on the following day (Friday, June 20, 2025), I then followed-up four days later when their offices reopened (Monday, June 23, 2025) Yet, PlayStation has refused to issue a refund and failed to offer any meaningful resolution, even after multiple phone calls, long hold times, and being disconnected and hung up on.Its important to note that PlayStation has previously agreed to issue refunds for in-game purchases that my child made without my consent, as I brought them to their attention within their 14-day refund policy. This demonstrates that they do have discretion and a precedent for issuing refunds in cases involving unauthorized charges. However, despite the fact that this auto-renewal was similarly unauthorized, and I acted just as quickly, they are refusing to refund even part of the $254.24. I never consented to this renewal, nor was I notified about it, and I certainly never approved the significant price increase more than double the original subscription cost.This charge is not only unauthorized, but it was made possible due to failures in PlayStations parental control system.I am seeking a full refund of $254.24 CAD for this unauthorized auto-renewal. I believe I have taken all reasonable steps to resolve the matter directly with the company, and am now turning to the Better Business Bureau for support.

    Business Response

    Date: 06/24/2025

    Re: BBB Case Number 23507772
    Consumer: ******* *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23507772
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/25/2025

     
    Complaint: 23507772

    I am rejecting this response because:

    Despite their response, they have made no attempts to contact me, nor was a mutual resolution achieved 

    Their response and statements within are completely untrue. 

    Sincerely,

    ******* *****-********

    Business Response

    Date: 06/27/2025

    Re: BBB Case Number 23507772
    Consumer: ******* *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23507772
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/27/2025

     
    Complaint: 23507772

    I am rejecting this response because:

    The following response provide by **** is completely untrue.

    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.

     

    I have no idea why theyve repeatedly said this as I have not been contacted by any representative from **** and no resolution has been suggested or achieved. 

    Sincerely,

    ******* *****-********

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hacked on my PlayStation account (PSN ID: BuddyRoTheTruth) and the hacker made three unauthorized purchases. Despite me reporting this, my account was permanently banned. I have always followed the PlayStation Code of Conduct and have had this account for 8 ************** has not investigated the situation thoroughly and refuses to lift the ban or reverse the charges. This is incredibly frustrating and unfair, especially considering that I am the victim of the hack.I am requesting that my account be reinstated and that the unauthorized transactions be removed. I would also like **** to provide a full explanation of how this was handled and how they concluded to permanently ban me without addressing the hack.The 3 purchases are are 25 dollars worth of VC on 2K25 and 10 dollars on playstation plus if playstation looked at the activity on my account when i was hacked they will see i have not bought playstation plus in a year and this all happened when i was hacked and i have messages when i was on my brothers account trying to get my account back. Also if they go to my account and go to blocked players they will see my messages with the hacker after i got my account back.

    Business Response

    Date: 06/24/2025


    Re: BBB Case Number: 23507037
    Consumer: ***** *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23507037
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/24/2025

     
    Complaint: 23507037

     I am rejecting Sonys response because their reply did not address the core issue: that my account was hacked and taken over by someone else, who made changes and potentially violated their Terms of Service without my knowledge or consent.


    **** stated:


    We can confirm that you have breached our Terms of Service. The punishment has been correctly applied and therefore the account will remain suspended as you are responsible for any content shared with your account.


    However, I have submitted clear evidence, including screenshots, that show:


    My password was changed without authorization
    My email address was changed to one I do not recognize
    Two-step verification was deactivated
    A login occurred from an unknown IP address and PlayStation console
    I was forcefully logged out during this breach




    These are all standard indicators of an account compromise. Despite this, **** has refused to properly investigate or acknowledge the situation, and continues to hold me responsible for actions I did not commit.


    I have been a PlayStation user for over 8 years with no history of violations. I am asking for a fair review of the breach, not a generic dismissal. Their current response fails to consider the evidence and does not offer a path for resolution.


    Furthermore, PlayStation has a known pattern of banning accounts after hacks and refusing to review submitted evidence. Their enforcement process is often automated, one-sided, and leaves long-time, loyal customers without any meaningful appeal process. Im not asking for special treatment Im asking for fairness and accountability.


    Sincerely,
    ***** *****

    Business Response

    Date: 06/26/2025

    Re: BBB Case Number 23507037
    Consumer: ***** *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23507037
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i got hacked and someone used my ps5 to put it on primary. i cant wait another 6 months so i need this settled please. deactivate primary on all accounts please. my psn email is: ***************** and my username is Electric__blade with two _

    Business Response

    Date: 06/24/2025


    Re: BBB Case: 23501325 
    Consumer:imran afennas
    Thank you for contacting the PlayStation Support team regarding the above-referenced Better Business Bureau case. 
    We see that the consumer's account is registered to a different region and have now provided them with information for support in that region. 
    Please note that this response is not an admission or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 

    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for months to recover my account. I am not receiving any pw reset emails, even though I get them with my secondary account and its email. The account I am trying to recover is millerlight_89 as the username. The account was tied with ********************** before it was hacked. I know it was hacked due to my credit card being charged. I got that fixed through Discover, but I still need someone to help me get my account back. No one is the chat assistant will help.

    Business Response

    Date: 06/27/2025

    Re: BBB Case Number 23504906
    Consumer: ***** ******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23504906
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/27/2025

     
    Complaint: 23504906

    I am rejecting this response because:
    There was no mutual agreement. I received an email stating they tried to make contact regarding matter, however no contact ever happened. **** has a poor history with customer service and data breach. They continue to display their incompetence. Maybe actually contact the customer and don't say you did. 


    Sincerely,

    ***** ******

    Business Response

    Date: 07/04/2025

    Re: BBB Case Number 23504906
    Consumer: ***** ******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23504906
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, This is my second complaint regarding SIE due to an unresolved issue with my PSN account.. my account was permanently suspended for allegedly using PlayStation Network to attempt to sell items, accounts, or services. I have never engaged in such activities, and I am deeply concerned about the abrupt suspension following the restoration of my account. When I contacted SIE for clarification, I received a response stating that I violated the Terms of Service, which I believe is an automated or erroneous reply, as no evidence or specific details were provided to support this claim. This suspension is unjust and perplexing, especially given that it occurred shortly after SIEs intervention to restore my account. I have not violated any Terms of Service, and the timing of the suspension suggests a potential error or oversight in SIEs review process. I respectfully request that SIE thoroughly investigate this matter and reactivate my Playstation account to be clear I created this PlayStation account in created in 2013, I have never attempted to sell or transfer this account or any content associated with it.I have no history of violating the Terms of Service throughout my many years as a loyal customer.The only irregular activity occurred during the time the account was compromised. Please take a look at the account ID: IIlIlIlIlllIlllI Sign-in ID: *********************** I could provide all informatio of the account

    Business Response

    Date: 06/24/2025


    Re: BBB Case Number: 23504750
    Consumer: ***** *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23504750
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 06/24/2025

     
    Complaint: 23504750

    I am rejecting this response because:

     

    I am rejecting this response because: Im reaching out yet again regarding the permanent suspension of my account, and I want to be very clear, this action was not only unexpected but completely unjustified from my side.

    Whats even more frustrating is that I keep receiving the same generic responses. Ive been a loyal customer for years, and this lack of transparency, communication, and accountability is incredibly disappointing. I am demanding a real review of my case and a specific explanation of what alleged violation occurred and how it was determined that I was responsible. If a permanent suspension was already being considered, why was i allowed back in at all? It feels like I was set up just to say goodbye to an account invested years of time and money into. 

    Sincerely,

    ***** *****

    Business Response

    Date: 06/27/2025

    Re: BBB Case Number 23504750
    Consumer: ***** *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23504750
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

Sony Interactive Entertainment, LLC is NOT a BBB Accredited Business.

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