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Business Profile

Computer Hardware

Sony Interactive Entertainment, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Important information

Complaints

Customer Complaints Summary

  • 6,378 total complaints in the last 3 years.
  • 1,880 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing this claim because my PlayStation account was recently banned for 60 days. My PlayStation Id is BIGSHOTBLIZZZ. I believe this was done by mistake or the doing of someone else on my account. I was recently hacked, and I couldn't log in to my account on June 6,, but once I got access back to the report, I was banned. I believe these doings were done by the person who hacked my account. I have proof of the person threatening to get my account banned if I ever access it. I've previously opened claims about the situation, but the problem reoccurred, which I didn't expect; hopefully, I can get the same support as before to resolve the issue. Hopefully, this time, any wrongdoings, including PlayStation messages on my account, can get removed, so the blame doesn't fall on me again. I'm a loyal PlayStation customer. I'd dare to do anything against

    Business Response

    Date: 07/27/2022

    Re: Case No. 17617580

    Consumer: Blizz Laflare

    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-reference Better Business Bureau case# 17617580

    SIE, LLC reviewed the request and confirmed that the information provided was incomplete and/or invalid.

    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 

    SIE Consumer Services 
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hi, i recently got banned for no reason, i dont remember saying anything thats bad. one of my friends got banned the same time as me so i think they mistakenly banned my account. ive been a loyal playstation customer for many years and im really sad that i got banned. if you could unban me that would mean the world and i would really appreciate it.

    Business Response

    Date: 07/27/2022

    Re: Case No. 17629760

    ********: ****** Saqaah

    Thank you for contacting Sony Interactive Entertainment, LLC (SIE,LLC) regarding the above-reference Better Business Bureau case# 17629760

    As this consumer has not contacted customer support, they were referred to our chat support for further assistance:

    If you need assistance with your PlayStation console or PlayStation Network Account, please contact our chat support at https://playstation.com/chat.

    PlayStation Support Hours of Operation (all times PST):

    Monday Sunday 8 AM 7 PM, PST.

    Please note that this response is not an admission or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. SIE ******** Services Sony Interactive Entertainment, LLC

    SIE ******** Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Got my account suspended for something I didnt do

    Business Response

    Date: 07/27/2022

    Re: Case No. 17629238

    ********: *************************

    Thank you for contacting Sony Interactive Entertainment, LLC (SIE,LLC) regarding the above-reference Better Business Bureau case# 17629238

    As this consumer has not contacted customer support, they were referred to our chat support for further assistance:

    If you need assistance with your PlayStation console or PlayStation Network Account, please contact our chat support at https://playstation.com/chat.

    PlayStation Support Hours of Operation (all times PST):

    Monday Sunday 8 AM 7 PM, PST.

    Please note that this response is not an admission or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. SIE ******** Services Sony Interactive Entertainment, LLC

    SIE ******** Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/26/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I contacted you guys last month and my case number was ******** and I made an complaint on PlayStation for them banning me and because someone hacked my account and did something that violated the terms of service so I was just trying to get you guys to get PlayStation to lift my permanent ban on my account the email was *********************** and the online id is aeSunny please this access the world to me so please if you guys could get them to lift my ban please do and also the reason it was banned because whoever hacked my account said some bad things to people and they reported the dude who hacked my account please lift my ban PlayStation thanks so much!

    Business Response

    Date: 07/27/2022

    July 27, 2022


    Re: Case No. ********

    Consumer: *********************


    Thank you for contacting Sony Interactive Entertainment, LLC (SIE) regarding the above-referenced Better Business Bureau case# ********.


    This is a fraudulent claim. They provided invalid information, and did not create the account.

     
    Please note that this response is not an admission or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.


    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    please convince PlayStation to give me another chance even tho it wasnt me who violated the TOS.

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had my ps4 stolen and I purchased a new one. I had gone to activate my new PlayStation as my primary but it had been deactivated online. Now it is saying I have to wait 6 months to reconnect it. Ive been playing on PlayStation my whole life and never encountered something as annoying as this issue. My account info is PSN- ********************* Password- simpson12 If there is any way to have me able to use my account and play my games i would truly appreciate it especially as I recently restored my ps plus and now I cant even use it.Thanks.

    Business Response

    Date: 07/27/2022

    Re: Case No. ********

    Consumer: *****************

    Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Better Business Bureau case# ********.

    The consumer doesnt qualify for a deactivation.  I emailed the consumer and declined the request.

    SIE appreciates the opportunity to address this matter. 

    Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. 

    Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/27/2022

     
    Complaint: 17626939

    I am rejecting this response because:

    Sincerely,

    *****************

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled a missing item case on Case Date: 3/16/2022 with PlayStation 5 because I ship my PlayStation 5 in for repairs and I when shipped back it was not delivered to my home I called several times 2x a month two both ***** and PlayStation wanting to know the result only to be hang up on or told its still u under review as of 7/26 this is $700 item that is misplaced with no resolution at all

    Business Response

    Date: 08/03/2022

    Re: Case Number: 17626121 
    Consumer:********************
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number 17626121.

    This matter is currently under investigation by SIE, LLC.  Consumer has been informed of the most recent information available. 

    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.

    SIE Consumer Services                         
     Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 08/04/2022

     
    Complaint: 17626121

    I am rejecting this response because: due to  I was quoted This process will take around (*****) business days, since 3/16 /2022 I will keep this complaint open until there is a firm answer on when my Ps5 will be return to me or refunded 

    Sincerely,

    ********************

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I was casually playing my game and some guy texts me a bunch of rude things so I say something back like shutup trashcan and shortly after I get off my game and I get email saying my PlayStation account has been suspended for 60 days and Im surprised cause I didnt say anything really bad but on the email it said racism,slurs etc. So I would like to get my acc unsuspended I really hope you can do that for or reach out to the business.

    Business Response

    Date: 07/29/2022

    Re: Case No. 17625370
    Consumer: *****************************

    Thank you for contacting Sony Interactive Entertainment, LLC (SIE,LLC) regarding the above-reference Better Business Bureau case# 17625370

    SIE, LLC reviewed the request and thoroughly investigated the PlayStation Account.  It was verified that the account did violate the Terms of Service. At this time, the suspension will be upheld.

    Please note that this response is not an admission or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.  

    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/29/2022

     
    Complaint: 17625370

    I am rejecting this response because:

    Sincerely,

    Jaiden Gonzalez 

    I wanna know how  shutup and trashcan breaks the community guidelines those are not curse words. and I forgot to tell you this but before my account got suspended I got a notification that I have been signed out of my account so I tried to sign in and it said it was the wrong password So tried to change my password but it didnt work so I didnt have my account for a 2 hours so I just got off the game  and then I got a email that my account was suspended so I  Look at the email and then I filed a complaint cause I didnt know what I got suspended for and somebody had my account and they changed my password so for all I know they couldve texted someone or something to get me suspended cause I know I sure didnt so my account has been suspended because of somebody else that wasnt me if they did say some mean things that wasnt me so I would like to have my account back or for you to shorten the suspension and as well as my password changed. 

    Business Response

    Date: 08/02/2022

     Re: Case No. 17625370

    Consumer: *****************************

    Thank you for contacting Sony Interactive Entertainment, LLC (SIE) regarding the above-reference Better Business Bureau case# 17625370. 
    Although SIE appreciates the feedback regarding SIE policies, their request is denied.

    SIE appreciates the opportunity to address this matter. 
     
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 
     
     
    Consumer Services 
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.

    Sincerely,

    *****************************

Sony Interactive Entertainment, LLC is NOT a BBB Accredited Business.

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