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Business Profile

Covid Testing

OnPoint Testing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Reviews

This profile includes reviews for OnPoint Testing's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnPoint Testing has 9 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 47 Customer Reviews

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    Review Details

    • Sam J

      Date: 06/22/2022

      I requested a cancellation and refund on 6/10 and was told I would receive one within 7 days. I still have not received it as of 6/22, so I contacted them and their policy changed and are no longer issuing refunds.

    • Sam J

      Date: 06/20/2022

      I urge you to close this company l, BBB, please make consumers aware of this horrible company. I made an appointment for 6 family members approximately one month prior to departing overseas. I made it for May, 16, 2022, at 8:00 am, few hours prior to our departure. We arrived there on time only to find out that no tests were available at the *** location, *******, ******* and they blamed it all on their headquarters. To make the story short we scrambled to find a new place to get tested, otherwise we would miss our plane. Got that done and went home to finish packing, I sent an e-mail and called their hq that day, they asked for cc and bank statements and special form to be filled out, I did that day and sent it to them? I received a reply stating it will take ***** business days for refund, I waited and didnt get one, despite my repeated e-mails to them and even sent their founder mail message on LinkedIn and told them if I dont hear anything, they will hear from my lawyer and they totally ignored me. I have copies of all correspondence, they are the worst company I have dealt with in my 40 year career in customer service. Beware.

    • Robert B

      Date: 06/14/2022

      Well, we asked for assistance with a travel voucher. I've been unable to speak with a representative for over an hour and a half. On hold and online

    • Kelly O

      Date: 06/13/2022

      Scammers. Bought a telecovid test to do over the internet because they offered full refunds if you didn't use it. Then 4 days later the rule changed lifting the requirement for a covid test to get back into the US, and I wasn't going to need the service. But then they changed their policy to no refunds, and refused to give me a refund despite that was the condition I purchased under. Jus because they stood to loose business is no reason to not honor the purchase agreement. Thankfully my credit card refunded me.

    • patricia s

      Date: 06/08/2022

      I tested today and the document had the wrong address. I have been on hold with customer service for over an hour. live chat told me to call **************** No one is available to help This should be a simple fix

    • Jeff B

      Date: 06/03/2022

      Paid for appointment. They would not schedule it. Would not provide refund without me giving them a bank statement. The charge was on my bank account. Please stop this company.

    • Simone B.

      Date: 05/29/2022

      Its is a scam!! Terrible experience. Tried to do it online, paid for it, no available dates for what I needed. Asked for a refund. I was promised to get it in within 7 business day. Never got it. Every time I write to them I get the same robot **** answer that Ill get in 7 business days. It has been almost a month. Sad and completely useless business. Stay way.

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