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Business Profile

Online Gaming

AviaGames,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 386 total complaints in the last 3 years.
  • 171 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was reviewing my bank and credit card statements. I have repeated charges, sometimes 5+ charges a day totaling hundreds of dollars. I did not make these purchases. Either someone has hacked my account or there is a glitch in the system. I think the charges get out in multiple ******** like a refund. I will talk to my bank and card company.

    Business Response

    Date: 06/29/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, there is an open inquiry of yours where our agent is still waiting for your response. To better locate the issue and help you with your concerns, it is suggested to provide the agent with detailed information and related screenshots.

    Also, please allow us to clarify that only authorized deposits can be made into the game as all deposits require the player to initiate in-app. Thank you :)

    Regards,

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avia games out of Mountain View California and other affiliates here in the ** are using manipulative algorithms or Bots that manipulate gameplay they're using false advertisement and when you contact support to let them know that there are glitches or issues with gaming nothing happens even with screenshots and proof they're robbing people of their money I and they are stating that this is a game of skill that you win money in which is absolutely possible but when they're misrepresenting games and not actually tracking games correctly and not handling complaints when issues are brought to their attention it becomes false advertisement so the false advertisement goes into say you are in a specific task to win money the task States use $15 by playing this game that may cost $3 to enter therefore you play it five times your task is complete it brings you to the next level and you win whatever winnings that you are offered you also have to pay extra premiums to get into better levels my most recent incident besides about a hundred others was that one I mentioned above I played the game nine times which is four more than it was advertised to be needed and they would not fix nor credit there's a timer a timestamp everything they need and every game I played the one that is in the same category above it I took a photo of showing them that it was tracking correctly and they still refuse to acknowledge this is just one of the many issues that I have faced as a player you can almost actually know if you're going to win just buy an algorithm of how many times you lose in a row or how many times you get second or third the fact that they are expanding into other countries and expanding more into the US market due to people with these gaming and addiction issues being their main people and other people with just wanting to be entertained little cell phone game that you play here and there they are taking advantage of people misrepresentating their gameplay and their payouts

    Business Response

    Date: 07/01/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, **** does not use bots in any cash games and **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    We take all player feedback seriously, and our support team thoroughly reviews every report, including screenshots and timestamps, to address any potential issues. If youve encountered a specific problem with tracking, tasks, or rewards, we encourage you to reach out to Player Support at *************************************************; so we can investigate further and assist you directly. Thank you :)

    Regards, 

  • Initial Complaint

    Date:06/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This game is a scam giving out bonus and lose all the time.

    Business Response

    Date: 06/27/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, Avia’s games are in no way a scam. Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    To be able to help, would it be possible to provide us with further information regarding your concerns and contact us? Please contact Player Support or at https://www.aviagames.com/support. Thank you :)

    Regards,

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avia Games has taken over $700 from me, and on top of that, attempted to withdraw funds from my ****** account without my authorization. I also won over $400 in games but was never paid out. Despite multiple attempts to reach customer support, all I received was an unhelpful apology with no further response or resolution. This behavior is unacceptable and feels like outright theft.I am demanding a full refund of my $700, plus the $400 in winnings that I earned through gameplay. I trusted this platform to be fair and secure, and instead I have been ignored and financially harmed. I am extremely upset and disappointed with the lack of accountability.If this issue is not resolved promptly, I will be forced to escalate the matter further by:Filing a complaint with the ************************ (***)Leaving detailed reviews on app stores and relevant consumer platforms Contacting ****** to report unauthorized activity and pursue a dispute I expect a response and resolution immediately.

    Business Response

    Date: 06/27/2025

    Hello there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    With the provided game account information, we have located your game accounts. However, the total deposit and withdrawal amount does not match the provided info. Please contact us and provide further information so that our agent may help.

    You may contact Player Support in-app or at https://www.aviagames.com/support. Thank you :)

    Regards, 

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Platform gives different powerups to opponents during game play. They have unfair match pairings, and will turn timers off prematurely so I cant claim my bingos. When I report to them they just respond: you should pay attention, or **** faster. I have noticed that after I withdraw winnings, I lose until theyve taken the withdrawals worth and more. I am an experienced player and should be able to win but my game wins always go negative after a win.

    Business Response

    Date: 06/22/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Please note that in a Bingo match, players receive the power-ups in the same sequence. Based on the records in our system, there is an open inquiry in which matches were reported to the customer service. Please refer to the review results provided by the agents regarding the matches.

    Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    If there are any questions, please feel free to contact Player Support in-app or at https://www.aviagames.com/support. Thank you :)

    Regards,

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have multiple accounts with this gaming system. I have become addicted to this game. They've robbed me of multiple opportunities and multiple money. The fame is rigged. Its very obvious. They claim that its not even gambling. But funny how money is involved. When I try to address the issue with them they say they don't do refunds. I feel robbed.

    Business Response

    Date: 06/19/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    Regarding your refund request, please check out the Terms of Service: https://www.aviagames.com/terms-service.

    Please feel free to contact Player Support or at https://www.aviagames.com/support if you have any questions. Thank you :)

    Regards,

    Customer Answer

    Date: 06/20/2025

     

    Complaint: 23490224



    I am rejecting this response because: Your interpretation of the language only shows that it is a scam. A jury of the people will find a capitalist will always try to exploit and take advantage of the people. The loopholes you take advantage of now are only temporary. The people will see this. You are a gambling scam. Not a skill based game.  The only skill needed in your software is to be able to manipulate an algorithm. Warrants and audits will surely expose your software. Let's roll. 



    Sincerely,



    Keven Jimenez

    Business Response

    Date: 06/23/2025

    Thank you for getting back to us.

    We are sorry that you feel this way. If any assistance is needed, please feel free to contact Player Support or at https://www.aviagames.com/support if you have any questions. Thank you.

    Kindly,

    Customer Answer

    Date: 06/24/2025

     

    Complaint: 23490224



    I am rejecting this response because:



    Sincerely,



    Keven Jimenez

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me estn estafando y estn haciendo fraude la aplicacin se llama bingo tour y es de AviaGames por fabor haga algo esta aplicacin es una estafa

    Business Response

    Date: 06/18/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    Based on the records in our system, there is an inquiry of yours in-app as well. Please check out our agent's response regarding your case. Thank you :)

    Regards,

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/9/2025 Aviagames made four separate withdrawals to my ****** account, which amounted to $18. I did not authorize any withdrawals to be made from any account. I have contacted the company in attempts to rectify the situation and get a refund. However, the company continues to tell me that I did give permission for these withdrawals, while I have stated multiple times that I didn't. According to the company, a "deposit" button can be clicked in the game, which is very misleading because a deposit would in fact, make a deposit, not a withdrawal from a bank account. However, I did not give permission to make any withdrawals and I immediately took steps to fix this issue when it was noticed and the company hasn't been helpful in any way.

    Business Response

    Date: 06/15/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, there is an open inquiry of yours with our customer service agent. Please check out the agent's latest message. Thank you :)

    Regards,

    Customer Answer

    Date: 06/16/2025

     
    Complaint: 23468414

    I am rejecting this response because:

    I have spoken with someone through the company at length to resolve this matter and nothing has been done. There isn't a new message from anyone in the company. I had been provided a form to fill out after multiple back and forth attempts to resolve this and I completed the form, but there hasn't been any follow up beyond that. 


    Sincerely,

    ***** ****

    Business Response

    Date: 06/16/2025

    Thank you for getting back to us.

    According to the records in our system, your case is still being processed. Please wait patiently for the result. An update will be provided ****. Thank you.

    Kindly,

    Customer Answer

    Date: 06/17/2025

     
    Complaint: 23468414

    I am rejecting this response because:

    I've been attempting to resolve this issue since 06/09. How long is it going to take to get a resolution? 


    Sincerely,

    ***** ****

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two pending charges on my bank account for something I havent ever used or knew about. I just want to be refunded.

    Business Response

    Date: 06/15/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in-app or at ********************************************. We will be glad to assist. Thank you.

    Regards,

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past year, I have lost over a thousand dollars on this platform, despite making occasional withdrawals. It has become increasingly clear that the games are not being conducted fairly. In my experience, I am frequently matched against what appear to be botsnon-human players with performance that is statistically implausible and highly suspicious.For example, I have noticed consistent patterns where, if I score relatively low (e.g., *****), I lose to opponents with slightly higher scores like ***** or *****. However, when I significantly improve my performance and score something like *****, I still losethis time to scores like ***** or *****. This exact scenario plays out repeatedly, and the margins are always just enough to ensure I lose. In other cases, Ive seen impossibly high scores, sometimes exceeding ******, which are simply unattainable by any human player given the constraints of the game.Whats more concerning is that after making even the smallest withdrawal, my win rate drastically drops until I deposit more fundsoften around $100 or more. This pattern is too consistent to be a coincidence and suggests a deliberate manipulation of outcomes to encourage more deposits.The platform is currently under investigation via a class action lawsuit, yet their operations remain unchanged. These patterns are not only suspiciousthey are statistically improbable without some form of algorithmic control or bot interference. This is deceptive and unethical behavior, and it is unacceptable that the platform continues to operate in this manner.

    Business Response

    Date: 06/15/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in-app or at ********************************************. We will be glad to assist. Thank you.

    Regards,

AviaGames,Inc. is NOT a BBB Accredited Business.

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