Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $10 charge on credit card Ive never made an online gaming purchase and do not have any such games on my phone.

  Business Response

  Date: 06/15/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Unfortunately, we are unable to locate the game account with current information. Please contact Player Support at ********************************************. We will be glad to assist. Thank you.
  
  Regards,

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23452746
  
  I am rejecting this response because:
  
  

  I have no account with this company hence the complaint of a fraudulent charge  

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 06/16/2025

  Thank you for getting back to us.
  
  Please allow us to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support at ******************************************** so our customer service agent may collect information to locate the game account and to further assist. Thank you.
  
  Kindly,

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23452746
  
  I am rejecting this response because:
  

  This boilerplate response ignores my previous response, which stated: I do not have an account, which is why I am claiming they fraudulently took money from me. I cannot therefore log into any account to further clarify the matter. 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing technical and customer service issues with ********************** that have resulted in significant financial loss. I have spent thousands of dollars playing games on their platform. Lately, I have experienced repeated problems where only 57 playable numbers are called in certain games, making it impossible to fairly compete. Additionally, the app frequently freezes mid-match, and the only way to resolve it is to delete and reinstall the app. By the time I can get back in, the match is over and a score is recorded even though I was unable to physically complete the game.I have contacted their customer support multiple times, but the responses are inconsistent and often appear to be AI-generated, despite claiming to be from real representatives. Every time I report a match, I receive a generic reply that their tech team found no abnormalities, regardless of the actual issue. Occasionally, they offer small courtesy credits, but they are nowhere near the amount Ive lost due to their apps failures.Avia Games repeatedly insists that I screen record my matches for proof. I find this request unreasonable. It should not be the responsibility of paying customers to document every game. As a tech-based company, they should have access to accurate logs and recordings of matches on their end.Their refusal to provide proof or meaningful support, combined with recurring technical failures, reflects poor business practices. I am requesting a full review of the issues Ive reported, compensation for the impacted matches, and an improvement in transparency and customer support. As a customer, I deserve to know how they reached their conclusions not just be expected to take their word for it.

  Business Response

  Date: 06/10/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, there is an inquiry of yours in-app as well. Please check out our agent's response regarding your case. Thank you :)
  
  Kindly,

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23444581
  
  I am rejecting this response because:

  Even though the company has offered to add small amounts of credit to my account it does not make up for the thousands that were taken from me. I have requested a $100 refund and that is being generous. If this company cannot comply and continues to give automated responses that are unrelated to my issue, I am afraid I will be forced to involve a lawyer to get back the entire amount I was scammed out of. 
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 06/15/2025

  Thank you for getting back to us.
  
  According to the records in our system, your case is currently being handled by our agents. Please check out the agents' latest response. Thank you
  
  Regards,

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23444581
  
  I am rejecting this response because:

  The customer service team has done nothing but give me the run around. My request for a refund has been denied multiple times due to avia games not finding any issues with my matches, though they are unable to provide proof of this claim. They do however expect the customer to screen record every single match which it completely unacceptable. I am the customer and I should have to record in order to prove that your app is malfunctioning. I expect a timely response as well as a refund of at least $100. This is ridiculous. 
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6 2025 I was charged of a total of $165 for playing 8 Ball Strike: Win Real Cash. When I thought I was playing for free and I never knew it was charging me money. I request for a refund and Aviagames Inc customer support refused to give me a full refund of my money this is why I am filling a complaint.

  Business Response

  Date: 06/09/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, making deposits is optional for the players. It is not a must for a player to deposit to enter cash matches. Before any deposit can be made, it would require the player to initiate the deposit in-app.
  
  Regarding the refund request, please check out the accepted Terms of Service.
  
  Please feel free to contact Player Support or at ******************************************** if you have any questions. Thank you :)
  
  Kindly,

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 30, 2025 Aviagames Solitare Clash I won $32 and have tried to cash out, of the $32 I have only received $9. For some reason they did 4 separate transactions. The withdrew $10, $8 $5 from my checking acct then deposited the same amounts back into my acct which means they canceled each on out.

  Business Response

  Date: 06/09/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game, there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  According to the system records, your withdrawal has been issued via refunds and transfer to your original payment method.
  
  We are sorry that you feel this way. If any assistance is needed, please contact Player Support or at ******************************************** if you have any questions. Thank you :)
  
  Kindly,

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I became addicted to Spider Solitaire using Avia Games.I realize I have asked Avia Games to ban me before in November because I was addicted to Bingo. Yet despite "banning" me I was able to make a new account for spider solitaire. Then on May 30 I BEGGED AVIA games for days to delete my new account, because on my end any "deleting" could just be reinstated. Unfortunately, I have lost ****** dollars playing against ****'s bots (open class action for this), and they have taken money automatically from my ****** as well. However, I am seeking the $6,000 in money that I lost waiting for AVIA to delete my Spider Solitaire account. They kept saying they couldn't do it because they knew I'd keep spending if my account was open. Then I found out they could ban me within seconds. WHY DIDN'T they just do that when I asked?

  Business Response

  Date: 06/05/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, **** does not use bots in any cash games. And only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. The app does not take from players' ****** without the players' authorizations.
  
  To delete a game account, the player may choose to delete their game account in-app. Based on the records in our system, your game account has been banned per your request.
  
  Regarding your refund request, please check out the accepted Terms of Service: **************************************************
  
  Please feel free to contact Player Support or at ******************************************** if you have any questions. Thank you :)
  
  Kindly,

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23416563
  
  I am rejecting this response because:

  it sounds like the company will not take responsibility for their unethical ways. They keep denying everything even though theres a current lawsuit against this company. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/08/2025

  Thank you for getting back to us.
  
  We are sorry that you feel this way. If any assistance is needed, please contact Player Support or at ******************************************** if you have any questions. Thank you :)
  
  Kind regards,

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23416563
  
  I am rejecting this response because: theyre still refusing to accept responsibility and adding steps to my complaint. Ive already complained to avia games a million times. They dont respond. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent gaming business who uses deceptive tactics to grow thier bottom line. Taking advantage of unsuspecting individuals especially who have addictive personalities I.E. gambling.I would like to seek nothing but to warn the BBB is a unscrupulous business and needs to be dealt with. There is already a class action suit against Avia games. I contacted the firms to be added as plaintiffs against Avia games.Thank for hearing my concerns and this is a serious allegation that needs to be dealt with since we our now dealing with a business who uses bots, algorithm, and/or artifical intelligence to gain wealth from misinformed consumers.Thank you for hearing my concerns. I will consult a attorney to seek resolution for lost monies.

  Business Response

  Date: 05/29/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, **** does not use bots in any cash games. And in contrast to traditional gambling, where games are based purely on chance or luck, our games are designed to test and reward players' skills and abilities.
  
  Base on the records in our system, your game account has been banned for violating the Terms of Service. You may check the full content here at: **************************************************
  
  If there are any questions, please feel free to contact Player Support in-app or at ********************************************. Thank you :)
  
  Regards,

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing Avia games Bingo Tour intermittently for about a year and a half. I was noticing certain rhythms in the game to where it would only let you get so high, but then you would start losing. Didn't think much because it's a game. After time I noticed that I wouldn't win at all, the system was always beating me. Similar scores of the other 'players' was another red flag. Another red flag was I was always the first one done with my game while I'm supposed to be playing other live players, which would not realistically happen all of the time. I became very good at this game but would rarely win anything. Rarely would be maybe $40 or $50 every few months. Then came the 'terms of service' alerts that were changing and you could not access the game unless you agreed. I started doing some research and discovered that Avia games is facing some serious charges (articles attached) as well as lost a patent lawsuit to another gaming company (******). The state of ********** has launched a fraud investigation. They are investigated for violated our consumer protection laws, manipulating games, and potential illegal gaming and racketeering. If the BBB researches they will find that a class action lawsuit is currently ongoing in the federal court. I am asking for the amount that I have spent on this deceitful game to be refunded in full. I have attached a spreadsheet from my bank and will provide additional information if needed. ****** ****** ************

  Business Response

  Date: 05/28/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
  
  Unfortunately, we are unable to locate your game account with current information. If you have any questions, please feel free to contact Player Support in-app or at ********************************************. Thank you :)
  
  Regards,

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23388240
  
  I am rejecting this response because: Avia games is engaging in deceptive gaming. I have attached my bank statement and Bingo Tour account numbers are as follows *************** UID ***********, and UID 46003919687.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/15/2025

  Thank you for getting back to us.
  
  We are sorry that you feel this way. Please refer to our previous message regarding your concerns and feel free to contact Player Support in-app or at ******************************************** should you have any questions. Thank you.
  
  Kindly,

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aviagames is operating ILLEGALLY in my state. I discovered a few days ago that online gambling is illegal in ********, but Aviagames continues to operate here. When I was traveling abroad I got a notice that I couldn't play in that country, but I never got the notice in ******** so I was unaware. This is completely unlawful and they should put a ban so people don't accidentally use it. Also, ****** doesn't allow gambling sites of any kind to operate with them. Aviagames is linked to ****** and does countless transactions illegally through ******. It says clearly on their website that this is not allowed. Considering there are multiple things Aviagames is doing that isn't allowed- I just want my money back and I will call it a day.

  Business Response

  Date: 05/27/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Please note that the skill-based real-money games offered by **** are legal in the jurisdictions in which they are offered. In contrast to traditional gambling, where games are based purely on chance or luck, our games are designed to test and reward players' skills and abilities. At ****, we take the legality of our platform very seriously and strive to comply with applicable laws and regulations. We are committed to providing a safe, fair, and legitimate gaming environment for our players, and we take pride in our reputation as a responsible and trustworthy operator of skill-based real-money games.
  
  If there are questions, please feel free to contact Player Support in-app or at ********************************************. Thank you :)
  
  Regards,

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23382635
  
  I am rejecting this response because: I have attached screenshots from multiple different sources and highlighted that skill-based games are considered gambling and are illegal. They all specifically list out the word skill, so my previous point still stands.

  I've also attached a screenshot where it explicitly says Bingo for money is not permitted even though I have played Bingo in Aviagames before.

  Paypal is the same, is says that any gambling game, whether for skill or by chance, isn't allowed on their platform and I've attached the screenshot.

  I understand your point is these are skill-based games, not chance games, but under Illinois law, skill-based still constitutes gambling which is illegal.

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/29/2025

  Thank you for getting back to us.
  
  Please check out the previous message regarding your concerns.
  
  Please feel free to contact Player Support in-app or at ******************************************** if you have any questions. Thank you :)
  
  Kindly,

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23382635
  
  I am rejecting this response because:
  

  LOL at your response. How about you read mine? I showed you screenshots of proof from multiple different sources that your response is INACCURATE and all you respond back with is read it again? 

  I already read it and told you you were wrong and you provided no other context or proof. Your response is ridiculous and lazy.

   

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing a online game and so the game offered me coins and so it asked me did I want free coins I said yes to 15 dollars 5 dollars and 8 dollars I was tricked cause they ask me for a card where they could send money to when I want to cash out. So I used a ****** card. So later I cashed out but they charged me 3 dollars so I only got 21 dollars and change so I can cancel the subscription So my account was overreacted because of this then they took my bank card and charged 1.15 then charged another 5 dollars so now I had to cancel my bank card. How they got my bank card info I do not know cause I used my ****** card. So I can elled ****** as well

  Business Response

  Date: 05/27/2025

  Hello there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game, there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  After checking the records in our system, we have found that a withdrawal was made after the deposits, and it has been successfully processed.
  
  Please contact Player Support in-app or at ******************************************** if you have any questions. Thank you :)
  
  Regards,

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23380271
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 05/28/2025

  I am rejecting because Aviagames went directly into my bank account and I didn't give them my bank account information 

  I gave them ****** information to my ****** card number

  I gave them ****** card info. Not my bank account info

  When they charged my ****** it had ****** but somehow they charged my bank card ending in 3414 which I never gave them and I had to cancel my bank card and close ****** and it has created problems for me

   

  Business Response

  Date: 05/28/2025

  Hello there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game, there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  After checking the records in our system, we have found that a withdrawal was made after the deposits, and it has been successfully processed.
  
  Please contact Player Support in-app or at ******************************************** if you have any questions. Thank you :)
  
  Regards,

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23380271
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

   

  The refund they are speaking of was not processed.  Plus they took out more money after the subscription was cancelled.  I ask for a full refund and they took out 3 more dollars plus 5.00 dollars plus 1.15 they were using ****** and went directly into my account and the only way I could stop them was to close my card account and now I have to wait for a new card .   I closed ****** and I'm tired of going back and forth.  I have my bank statements and they know and so I read their reviews and they were sued recently for doing this but if I had known I would have never used their games.

  Business Response

  Date: 05/29/2025

  Thank you for getting back to us.
  
  If any assistance is required in locating the withdrawal, please contact Player Support in-app or at ********************************************. Thank you.
  
  Kindly

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23380271
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

   

   

  I have already contacted this company through email and they took money away after canceling

  Created issues.  I need my peace 

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded a money making game, Solitaire Aviagames. Which promised I would never have to top up. All of a sudden I was getting charged for tons of top *** that I did not authorize.I spoke to ****** resolution that assured me they would get my money refunded. Some was refunded, but there is tons more: $137 plus $99 NSF my bank charged me. Now I only have $ 2.45 in my account and they are attempting to withdraw more. I spoke to ***** to dispute this .. My husband and I are on fixed income we and really need this money returned. The games number is: **************. Thank you for your help. ******* ******

  Business Response

  Date: 05/26/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, deposits are optional and players may decide whether to deposit or not. Based on the records in our system, there are multiple deposits made for different offers & bundles. A withdrawal has been applied after all the deposits were made and it has been issued via both refunds and a transfer.
  
  Please note that deposits can only be made if a player choose to do so. If any assistance is required, please feel free to contact Player Support in-app or at ********************************************. Thank you :)
  
  Kind regards,

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23378046
  
  I am rejecting this response because: IDID NOT  CHOOSE TOP **** They are still trying to charge me, even though I deleted their app several days ago. They have cost me $90 NFS FEESand negative-$43 on ******. I am elderly and every ***** counts for me. I only tried them because they claimed they were free.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/31/2025

  Thank you or getting back to us.
  
  Please allow us to clarify that a deposit can only be processed when a player initiates it in-app. Based on the records in our system, there is an inquiry of yours. However, it has been closed since the agent did not receive a response.
  
  If any assistance is needed, please feel free to contact Player Support in-app or at ********************************************. Thank you.
  
  Kindly,

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23378046
  
  I am rejecting this response because:I am elderly and you all are ripping me off. Youre still trying to and I removed the app!
  
  Sincerely,
  
  ******* ******