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Business Profile

Plumber

Wizard Plumbing And Drain, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract signed and a 10% downpayment given to Wizard Plumbing. Told that Permits were being filed to the city. Wizard plumbing receptionist stated that things were clear however she never heard back from ************ permits. Never notified us. Home owner is elderly and i feel like Wizard is just looking for a quick dollar and not deliver the product promised. Wizard never returns calls after promising to call. They do not deliver any services.Another issue is that ************ annexed 15th to *********** to the county to be in charge of the plumbing and sewer lines. This puts the home owners in charge of pipes on city property. We have to pay for repairs under sidewalk and undet the street. Thousands of dollars!

    Business Response

    Date: 02/07/2025

    We have completed the agreed upon work, We have pictures that we can share to validate if need be. And invoice has been sent to the customer to pay.

  • Initial Complaint

    Date:05/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wizard plumbing was supposed to perform a video inspection of my sewer lateral on May 9. They called me that afternoon and claimed they have finished the work and asked me to pay them the service. I did while on the phone via venmo of $350 to them. However, they asked me to pay to this person called ******************* on venmo. They told me they would deliver the usb to san mateo county public works as i told them the very next morning, which was supposed to be May 10. Then on May 10, i called san mateo county public works but they told me they have never received anything. So i tried to contact Wizard plumbing and every single time, i was told that they were having meetings. Finally the guy collected my money on May 9 called me back after i called him multiple times and told me he had dropped of the video. Today, May 11, i called ********* public works again and was told they have never seen any video. I called Wizard plumbing again and was told they would send me the video soon, but again it has never happened. This business is a fraudulent. I want them to pay me back the $350 i have paid and they also should be investigated, because i definitely believe this is not the first time they have done so.

    Business Response

    Date: 02/21/2025


    We have completed the agreed upon work, We have pictures that we can share to validate if need be. And invoice has been sent to the customer to pay.

Wizard Plumbing And Drain, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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