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Business Profile

Property Management

Essex Property Trust, Inc.

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:

    BBB’s business profile for Essex Property Trust Inc. was created in March 1998. A review of Essex Property Trust Inc. complaints was completed in June 2025. 

    BBB encourages consumers to review the companies FAQ’s page for information on leasing information.

    https://www.essexapartmenthomes.com/frequently-asked-questions

     

Complaints

This profile includes complaints for Essex Property Trust, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Essex Property Trust, Inc. has 75 locations, listed below.

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    Customer Complaints Summary

    • 305 total complaints in the last 3 years.
    • 125 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Essex property trust I do not have a contract with Essex property trust they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $7.75 charge on my account for renters insurance though I have renters insurance and provided it through the portal which was accepted and isn't compliance with no lapse. I'm asking for the $7.75 to be removed from my account or returned depending upon when this is resolved as I have renters insurance with the same company for 8 years that's never lapsed.

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an apartment with this business on August 17, 2024, and was charged a $300 holding deposit and a $48 application fee. My move-in date was set for August 31, 2024. However, on August 22, 2024, the business informed me that I could not move into the unit on the desired date because the current tenants had rescinded their move-out notice. This notice came just 9 days before my move-in date, causing significant mental and financial distress.In my understanding, a hold deposit is meant to protect the rights of both parties involved. If I am unable to move in, I lose my hold deposit, and the business should also bear a similar risk. The business should not list a unit as available if they are not certain of its availability.According to California law, tenants can usually rescind a notice to vacate if done more than 15 days before the specified vacate date, although the landlord is not legally obligated to accept the retraction. It appears the business had the option to accept or reject the tenants retraction but chose to accept it despite being aware of my application and hold deposit, which adversely affected my rights.The business has cited a lease clause stating:(b) Resident understands that, for reasons beyond the control of the Landlord, Landlord may not be able to provide occupancy to Resident on said Commencement Date. However, this lease was sent to me only after the hold deposit was charged, and since the lease was not signed by both parties prior to the payment, I do not consider it binding. Furthermore, I do not believe the situation is beyond the landlords control.Despite discussing the issue with the business, they have only offered to refund my application fee and hold deposit, without any additional compensation. This has resulted in me missing out on other valuable apartment opportunities due to my commitment to this business.

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a former resident at the *************** Apartments in *********, **. I have been making payments and have been in contact with the representative assigned to my account. For the past 6 months I have been emailing her and I get no response. I email Essex to their general mailbox for past residents and I get no response. I called the representative assigned to my account and the recording is "The person you are trying to reach is unavailable" and disconnects. There is absolutely no communication with anyone at this company to discuss my account.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account number - ******** ***************** ******************** **************** - Apt#*** I settled all my dues within two days of getting the move out statement on August 2nd. I also emailed to make sure all my dues are cleared and got confirmation from ************************* that all dues are cleared. She even sent a screenshot of the ledger showing zero balance. See attachment. Now on August 21st, i get an email saying my account balance of $99 has been sent to collections.Please correct my credit report and compensate me for this mess . This is just so unprofessional

    • Initial Complaint

      Date:08/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address the inaccuracies on my credit report due to the unauthorized sharing of my personal information with credit bureaus, which has caused me significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to remain confidential.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account information without my explicit consent, which I have not given.The errors linked to ESSEXPROPTST have negatively impacted my financial situation, and I request immediate correction.Please also ensure compliance with 15 USC 1666(b), which prevents treating credit card payments as late under certain circumstances.For your reference, my account details are as follows:Account Number: ********I urge you to review my account immediately, correct the inaccuracies on my credit report, and strictly follow federal laws regarding my information.If these issues are not promptly resolved, I may pursue legal action. Your prompt attention to this matter is greatly appreciated.Sincerely,***********************

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived at Essex Property Complex -- Bridal Trails Apts. in ****************** for about 6-7 years. Their office closed in 2019 I believe (when covid hit). A lot of changes have taken place -- not for the better.Their renter's insurance company (******'s Verify) keeps charging me $15.35 multiple times, when I DO pay for ****************** and have Never been Not covered! I am having a lot of difficulty on their website - not letting me download proof of my insurance. I have sent them proof, but not able to download it in PDF (that they request) for some reason. They did Not notify me that they need proof of insurance again. The same with last year with charges that time as well.And they refuse to reimburse the charges. My rent went up $230 + in May. My car insurance went up $300 a yr again. And I cannot keep paying these fees for not having proof of insurance When I ***************** and Proof!!! ****** and wrong -- getting away with it they should Not!! Not right!

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request: resolve the conflicting move-out dates and extra rental fees beyond 7/18/24.Lease end date 7/18/24, required 30day notice to vacate.6/10 Notice completed on funnel convert portal. Unknown error, no confirmation email was received. I was not aware of this issue at the time. Browsing history showed the website was accessed. attachment 1 7/1 email sent requesting a move-out walk-through via resident portal.7/2 9:44 received voice mail informing that our notice to vacate was completed 7/1 and are liable for rent till 7/30. Received 1st notice to vacate confirmation email. attachment 2.7/2 10:24 Returned the phone call to discuss the discrepancy between notice and move-out date. I was insured that the move-out date was updated to the lease end date 7/18, and that I was not liable for the remainder of July's rent past our lease end date. Phone call recorded by Essex property management 7/9. A partial July payment was completed 7/9. Only paid prorated amount for the month of July up to 7/18 + utilities. However, the ******************* reflected the full month of July against what was discussed on 7/2.7/15 4:13 pm: I called Essex property management to discuss the rent charges. They said this should be resolved when the account is processed at the lease end date and the late charge would be removed. At this point they mentioned they were looking for the notice to vacate to put into the file. During this call, I went into the portal, clicked around again, and received a 2nd notice to vacate email. Call recorded by Essex property management. attachment 3 7/30: received move-out statement via email charging prorated rent till 8/14. attachment 4.There is no onsite property management and I have made several attempts to resolve this issue but calls are seldomly answered. Both conversations did not result in a resolution and I was only assured the issue was resolved but this has not been reflected in the billing. resulting in $3,000+ additional rental charges.

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Essex Property Trust regarding their handling of a negotiable instrument I delivered to them. On June 11, 2024, I tendered a negotiable instrument in the amount of $17,328.72 to Essex Property Trust to cover the final charges and past due balances of my rental agreement.Despite receiving this instrument, Essex Property Trust has failed to update my account to reflect the payment. They continue to report my account as delinquent, which is in clear violation of California Commercial Code 3603. This section of the code mandates that such instruments must be accepted as payment in full and the debt discharged accordingly.Due to this non-compliance, I am compelled to seek the assistance of the Better Business Bureau to address Essex Property Trust's improper business practices. I request that Essex Property Trust immediately updates my account to reflect the payment in full and that this update is also reflected on my credit report.I appreciate your assistance in resolving this matter promptly.

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a tenant-landlord dispute. My 3 year lease ended at an Essex owned apartment complex. They took 235$ out of our deposit for a "full apartment cleaning." We contacted them with evidence of the very clean condition we left the apartment that aligned with the leases instructions on cleaning. They responded with photos of insufficient evidence to justify their fee such as ordinary wear and tear wall marks, things we were told verbally and have in writing that we didn't need to clean from our pre-move out inspection, pictures with no visible signs of uncleanliness, and a few VERY minor cleaning issues which according to the lease fall under general cleaning instead of a full apartment clean : "General cleaning and other services will be assessed at $16-$35 per hour, including but not limited to labor for trash removal, washing of walls, doors, doorframes, switch plates, shelving,heat registers, removing contact paper, cork, mirrors, hooks, wallpaper and any other miscellaneous cleaning or repair services, other than that required to remedy damage caused by ordinary wear and tear." Due to this section of the lease, the 235$ full apartment fee is unjustifiable considering the rate for general cleaning. After we responded pointing out that the evidence was insufficient, we did not receive a reply. We followed up with a demand letter which outlined the entire situation, why the charge is unjustified and request for refund. They responded to the letter saying "At this time, we have reviewed your account in its entirety and will not be able to meet your request to waive the cleaning fee. The charges will stand." We did not receive any further explanation.

      Customer Answer

      Date: 01/23/2025

       
      Complaint: 22079808

      I am rejecting this response because: No one reached out to me or solved my issue in any way. I was scammed and denied help or communication.

      Sincerely,

      Oceana ********

    Essex Property Trust, Inc. is NOT a BBB Accredited Business.

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