Complaints

This profile includes complaints for Essex Property Trust, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Essex Property Trust, Inc.

  1100 Park Pl Ste 200 San Mateo, CA 94403-7107

• 

  Ascent Apartment Homes

  12062 Slater Ave NE Kirkland, WA 98034-8601

• 

  Avondale Apartments

  22222 Victory Blvd Woodland Hills, CA 91367-1832

• 

  Essex Property Trust, Inc.

  36826 Cherry St Newark, CA 94560-3751

• 

  Brookside Oaks Apt Homes

  1651 Belleville Way Sunnyvale, CA 94087-3926

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really had a bad experience, and I feel like they were very dishonest with me and i did not find them responsive at all.I was with them for a few years, and renewed my yearly contract on August 10, 2023 (which had a holding over clause so that when it expires in a year it would renew for 12 more months in august 2024 (and will not go month to month) UNLESS I do let them know before that date that I do not want to renew for a full year. So after a few months, (and because there were problems with roaches in apartment and packages being stolen) I did notify them, as the contract said, that I do not wish to renew my contract in august 2024 for another 12 months once it expires. (I spoke to someone in the office, and told them i will not be renewing because i'm frustrated with the thefts and nothing being done about it) and I also sent an email on Sat, Jan 20, 2024, after that phone conversation where i also said i won't be renewing so this was way before the august 2024 auto renewal date... Comes august 2024 I start looking for a new place. I then find a new home to move to and I call Reveal apartments to let them know that I will be leaving soon and I'm told that I would have to pay a significant penalty becasue "I'm a on a yearly contract that autorenewed on August 10/2024" and is not month-to-month, so I would have to either pay that penalty or continue to pay rent for the full year (until august 2025). This is despite the fact that I had already sent an email saying I will not auto-renew at the expiration (august 2024) and I sent that email with enough time in advance. what made it worse, is that there was no one to really talk to, or explain situation to, they just kind of dismissed it and there is no "manager" to talk to about the situation. they would just look up my account and say "it say it's one year from august 2024 on our system" and that is it.

  Business Response

  Date: 05/02/2025

  Hello,

  While we regret to see this complaint, we are unable to assist this person without knowing the name of the community they lived at. Additionally, while our support team is always happy to assist, we encourage residents/past residents to contact the management team as they will best be able to assist.

  Thank you,

  Essex Support Team

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23237927
  
  I am rejecting this response because:

  I stayed with Reveal apartment in Essex, and they do have all residence information. Morever I did contact the management office there multiple times. After leaving the complaint, the office did contact me by phone, so they know exactly who i am. However, their main concern seemed during that phone call was to have me remove the complaint, but not to actually resolve the problem or offer any real solution. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/22/2025

  Hello, 
   
  We always strive to provide a seamless renewal experience, so it's disheartening to see this review and learn we may have missed the ***** With that said, we've connected with the management team at ****** and would like to clarify a few key details.  
   
  When this resident first contacted the team on January 20, 2024, they expressed concerns about stolen packages, mentioning this issue could potentially prevent them from renewing their lease, which expired on July 31, 2024. In May, their renewal letter was sent along with an accompanying email informing them that their lease end date was approaching and they needed to submit their renewal or the required 30-day written notice to vacate (company policy). Unfortunately, this resident took no action, and their lease went into a holdover status.
   
  Although this resident now claims they did not receive the renewal letter or email, the management team spoke with them on April 24, 2025, and confirmed their email address on file was correct, and sent them a screenshot of the original renewal email for reference, which we've also included here. While we understand their frustration and can sympathize, our team followed company policy regarding their renewal and was communicative with this resident to ensure they understood what was needed from them. If they have further questions, they are encouraged to contact the team directly at ***********************************************************.
   
  Thank you, 
  Essex Support Team

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $25 on January 30, 2025, and $35 on April 4, 2025, by the property manager of Solstice Apartments (an apartment community of ESSEX) located at ********************************************************. I was also asked to pay in cash using WIPS for the next six months. Each transaction costs $3.99, and I will need to make at least four such transactions every month for my rent and utilities. This violates California Civil Code 1719 and California Civil Code ******.The property manager claimed that I had two returned payments due to non-sufficient funds. However, I contacted my card issuer, who provided written statements confirming that the first payment was rejected by Solstices property manager. As stated in the attached email from Bilt: your property manager is not allowing payments. Regarding the second payment, **** confirmed that my rent payment of $2,134 on April 1, 2025 was due to their temporary financial institution issue. I have been requesting the restoration of my online payment access and a $60 refund since April 4, 2025. However, ******** has not resolved the issue.

  Business Response

  Date: 05/02/2025

  Hello, 
  
  While we regret to see this residents complaint, we appreciate them sharing their feedback with us. Unfortunately, Essex does not accept BILT credit cards as a payment method, which was communicated to this resident. We understand this may pose a minor inconvenience; our team is following our policy. If they have further questions, they can contact the team at any time. 
  
  Thank you, 
  Essex Support Team

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23232746
  
  I am rejecting this response because: Essex has not informed such statements before I receive this message from BBB. Essex has just indicated that they rejected my rent payment using **** on purpose then charged me NSF fees and enforced my unit to pay in cash for six months, which has already violated the California civil codes.
  
  Sincerely,
  
  ******** ***

  Business Response

  Date: 05/09/2025

  Hello,

  We understand this past resident is dissatisfied with our response; however, we have thoroughly reviewed their comments, shared all relevant information provided by the team at ********, and exhausted all avenues to address their concerns. At this time, our support team has done everything within our ability to assist. If the resident has any further questions, we encourage them to reach out directly to the team at *********
  

  Thank you,
  Essex Support Team

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23232746
  
  I am rejecting this response because forcing tenants to pay in cash violates local civil codesespecially since Solstice rejected our payment and then charged us fees. Our emails show that since April 4th, we have been requesting the reinstatement of our online ACH payment option. I already called Solstice (in April) but was unfortunately hung up on.

  I respectfully request, once again, that Solstice reinstate our ACH payment portal.
  
  Sincerely,
  ******** ***

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Essex Property Trust and **** Apartments due to deceptive billing practices, violation of California rental laws, and continued refusal to resolve issues in good faith despite my documented efforts.Upon moving out, I was overcharged for cleaning, carpet, and paint fees that were not supported by photos or vendor documentation. Charges were applied before my move-out inspection was even completed. When I attempted to dispute these charges, I was given the runaround for weeks by ***** ****** and other staff, who missed scheduled calls, responded at close of business, and avoided accountability. Despite multiple requests, they failed to provide full supporting documentation until pressured. They later admitted they applied late fees selectively, which is not only unethical but legally questionable.Additionally, they ignored my *** (emotional support animal) rights, charging for pet-related cleaning despite no evidence of damage and prior legal *** approval. They locked me out of my payment portal and refused to unlock it, causing late fees they then refused to waive. When I submitted documentation and professional cleaning receipts, they only offered a partial refund after extended delay.This pattern reflects not just poor service but willful mismanagement and exploitation. Their own BBB page shows they are not accredited and have complaints they failed to respond to this is clearly a larger issue, not a one-time situation. I am seeking full reimbursement of the charges wrongfully withheld from my deposit and documentation of all internal communications as previously requested. I have multiple files of supporting docs that Im having issues uploading but can produce upon request.

  Business Response

  Date: 04/28/2025

  Hello, 
  
  Providing transparency and fairness regarding move-out statements is something we always strive for, so its disheartening to see this complaint and learn about their frustration. After reviewing their concerns with the team at ****, we can confirm all charges are valid. Additionally, despite the required repairs needed to bring the unit to its original condition, the team also provided more than 50% off the total charges owed as a customer service gesture. If they have further questions, we encourage them to contact *************************************** for assistance. 
  

  Thank you, 
  Essex Support Team 

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ESSEX PROPERTY TRUSTDate:11/13/2023 Acct#T054****According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information

  Business Response

  Date: 04/22/2025

  Hello,
   
  We regret to see this BBB complaint and learn about this persons experience. If they believe they are a victim of identity theft or fraud, they are encouraged to file an identity theft affidavit at ********************************. Once completed, they need to submit the affidavit to *************************************** along with at least two of the requested items below:
   
  Requested Items (Choose two)
  ID Theft Affidavit
  Police Report
  Proof of Residency During Time of Debt (Copy of Lease/Mortgage Payment
   
  We hope this issue is resolved quickly and if they have any questions in the meantime, they can contact ***********************************************  
   
  Thank you,
  Essex Support Team

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported this account as inaccurate because this account is reporting as an loan when in Fact it is an optional rent reporting that i initially denied to have been reported on on my consume file. it showing that i owe a balance of 99$ and that i took a loan of 3000, when in fact this is a rental agreement. That i opt-ed out of reporting. it is showing that this account is delinquent of 30 days. from February 15th ***** when it is a proven fact that rent payment are collected on the 1st of each month. I have just received my disclosure to opt of this from Essex. however ********** has validated this account even though i opted out Pursuant U.S. Code 6801 - Protection of nonpublic personal information you have an obligation to protect my personal nonpublic information. (a) Privacy obligation policy It is the policy of the ******** that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. ******************** have reported my confidential and private information to an nonaffiliated third party without my permission or without giving the proper discloser Pursuant; 15 U.S. Code 6802-Obligations with respect to disclosures of personal information (b) opt out (1) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless (A) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party; (B) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party; and (C) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.

  Business Response

  Date: 04/28/2025

  Hello, 
  
  Were disheartened to see this residents complaint and learn about their frustration regarding credit reporting. After speaking with our accounting team, we can confirm Februarys rent was overdue, which prompted the credit reporting. After receiving their two late payments (Februarys rent was paid in two payments), there was a balance of $99.54.  
  
  Additionally, the form this resident attached refers to positive credit reporting, so if this resident wanted to opt out of positive credit reporting, they would need to fill this sheet out; however, negative credit reporting will continue if a resident has a late payment/s or balances owed. While we hope this provided more clarity, this resident is welcome to email the team at any time if they have further questions. 
  
  Thank you, 
  Essex Support Team

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a complaint against the Essex Apartment Community on March 4 through my email address *********************** and they had agreed to waive the charges of a non-prep fee for the bed bug treatment. However, recently they reached out and have included that non-prep fee in the final treatment cost which they have quoted to us. They quoted us $1512 when the treatment cost was $230 per treatment for 3 treatments, which is $690 total. They say that I missed appointments at my unit, but this isn't true, and the non-prep fee was already waived in the previous correspondence.Essex has also charged us for the treatment of surrounding units when they had not communicated that we would be responsible for other units. This is because they believe our unit was the source of bed bug infestation, but the only way they can conclude that is because none of the other units complained about bed bugs. This was confirmed by the pest control person on-site, however, the property management failed to provide an explanation for this. Please refer to my attached email chains. The management has not provided answers to my questions and keeps making assertions on their claims without any ******** addition to that, the leasing office has put my lease transfer process on hold at the very last moment until I settle the balance. This gives me no time to review their charges or contest them. I hope you can help me here. Thank you

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Essex Property Trust and its managed property, ************** (************), for improper and legally questionable charges after move-out.I lived at ************** from March 16, 2024, to March 15, 2025. Upon move-out, I received a final statement with charges I believe violate California Civil Code 1950.5:1. Accelerated Rent ($447.90):Although I gave official notice on Feb 18, I first contacted the leasing office on Feb 10. Due to delayed responses and frequent rent changes, I was unable to finalize my move-out date earlier. I was instructed via email to vacate by March 15 and told I would lose access after that date. Charging rent for March 1620, when I had no legal possession, is improper and constitutes unjust enrichment.2. Cleaning Charge ($255.00):The apartment was left in clean condition, with no excessive dirt or damage. While a vendor invoice was provided, it was a lump sum with no breakdown of areas cleaned, time spent, or labor rates, as required for deductions over $125. No before and after photos were provided to prove damage beyond normal wear and tear.3. Painting Charge ($449.69):I lived in the unit for 12 months. The walls had no damage beyond minor scuffs and small nail holes, which are legally defined as ordinary wear and tear. No damage photos or area-specific justifications were provided. The invoice again lacks proper itemization.Despite multiple email attempts to resolve this, Essex has refused to remove or reduce the charges. I am requesting BBB assistance in securing the removal of these charges and issuance of a corrected move-out statement. I am prepared to escalate to small claims court if needed.

  Business Response

  Date: 04/28/2025

  Hello, 
  
  We regret to see this past residents complaint regarding their move-out statement and hope to provide further clarity. After reviewing their account, we can confirm the paint and cleaning charges were recently reversed. Additionally, this past resident was charged for accelerated rent because they didnt submit the required 30-day notice to vacate the unit. This was communicated to the past resident, but if they require additional assistance or have questions, they are encouraged to continue to work with the team at ************** or the team member assigned to their account. 
  
  Thank you, 
  Essex Support Team

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Runzhou ****

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at one of the properties managed by Essex Property Trust. A few weeks ago, management decided to permanently close the secure mail room and instructed delivery companies to leave packages at residents' ******** reality, delivery drivers are leaving packages in the building lobby, which, although it has fob access and security cameras, is frequently accessed by food delivery workers, couriers, and even strangers. There is no monitoring or enforcement in ******** a direct result of this negligence, at least ********************************************** just the last 5 days. Despite multiple complaints from residents, management has taken no action to resolve the issue or offer an alternative solution.This is not only a serious security concern but also a breach of our right to a safe and habitable living environment. We are paying premium rent, yet our packages and personal belongings are constantly at ******* requesting that Essex either reopen the mail room or implement secure alternatives like monitored package lockers or enforce proper lobby access control. I would appreciate a resolution within 7 days.

  Business Response

  Date: 04/22/2025

  Hello, 
  We regret to see this BBB review and learn about this residents experience. After connecting with the team at *************, we can confirm the mailroom has recently been reopened for couriers due to delivery personnel not following our delivery processes. If this resident has further concerns they would like to address, they are encouraged to contact the team at ************** 
  Kindly, 
  Essex Support Team 

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is important to note that no account was opened with your company on February 22nd, 2024, which is the date you have listed for this account. I believe there may have been some confusion or error in the reporting process, as there was no agreement or transaction with your company on that date.

  Business Response

  Date: 04/14/2025

  Hello, 
  
  We regret to see this BBB complaint and learn about this persons experience. If they believe they are a victim of identity theft or fraud, they are encouraged to file an identity theft affidavit at ********************************. Once completed, they need to submit the affidavit to *************************************** along with at least two of the requested items below: 
  
  Requested Items (Choose two) 
  ID Theft Affidavit 
  Police Report 
  Proof of Residency During Time of Debt (Copy of Lease/Mortgage Payment 
  
  We hope this issue is resolved quickly and if they have any questions in the meantime, they can contact ************************************************************************.  
  
  Thank you, 
  Essex Support Team 

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside in the ********** in **. As I have attached, in the past, *** *****, the manager, made false accusations about me in a "group" email. She claimed that she "checked the recording" of my phone call with her staff and her staff did NOT say,"a few hours",which would mean that I was lying, to cover up their delay in resolving an issue. However, I have attached the recording, which shows that her staff did indeed say that. I asked *** to acknowledge that she lied, as there are numerous issues in our community, and her false statement in a group email could lead other staff to believe it's acceptable to lie and shift blame onto residents for management issues. I would have accepted if ********* acknowledgedand apologized, but she refused toacknowledge it and instead diverted the focus bymaking more false statements. I had no choice but to endure the situation.And then, recently, one of her team members did the same. I presented evidenceof an issue, she rather made false accusations and did not acknowledge that it wasuntrue. In this case, I was even the victim of an issue so this even became a victim blaming. I became concerned that this behavior was becoming a pattern within the team, likely because their manager, ***, is setting this example. As I have attached, it's not surprising that there have been recent online complaints about the same issue, stemming from their approach to these problems.I attempted to reach out to ******* *** in upper management for assistance. For unknown reasons, my emails kept being redirected to ***** team, and they would not provide me with her contact information. As a result, I feel I have no option but to file this complaint with the BBB to seek help.I gave them the evidence to prove that their claims were wrong. I also submit the one related to JenAdams here, too. If this is not resolved with my initial complaint, I will also submit the ones related to her team memberhere.

  Business Response

  Date: 04/16/2025

  Hello,

  Providing exceptional service is a top priority for our team, so we regret to see this residents complaint and learn about their experience. Unfortunately, the team member mentioned here is no longer at the company, so we are unable to address her specific concerns. However, if they would like to speak with the current management team about any recent issues theyve experienced, theyre encouraged to contact them directly. 

  Thank you, 
  Essex Support Team

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23131425
  
  I am rejecting this response because:
  

  Their statement is not true. I heard that *** ***** just left Bellcentre but ******** *** still works for Bellcentre.
  For Essex headquarter, please confirm what *** ***** claimed in the email is untrue. They have the recording that I provided to confirm. For ******** ***, I already contacted her directly several times but she refused to admit that she lied, even after she heard the recording. Please have ******** *** email me and admit that she lied and made false accusations against me. No harassing calls or other emails, please. Please do not make her send me her general apology like "I am sorry if you are upset" because that does not address the issue and she is still not admitting her lies. I am a cancer patient and they made me so stressed with repeated harassing calls and emails. I am staying somewhere else because of this incident. I cannot go back unless Komariah admits it.
  

  Business Response

  Date: 04/22/2025

  Hello,

  We understand this resident is dissatisfied with our response; however, we have thoroughly reviewed their comments, shared all relevant information provided by the team at **********, and exhausted all avenues to address their concerns. At this time, our support team has done everything within our ability to assist. If the resident has any further questions, we encourage them to reach out directly to the team at ********** as they have already offered to assist and remedy the situation.
  

  Thank you,
  Essex Support Team