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Business Profile

Computer Hardware

Autodesk, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Autodesk, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Autodesk, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a ticket open, ********, and cannot get anyone at Autodesk to help me reverify my license subscription. I was Told I had to contact ******* and not them. Then was told why it was rejected but couldn’t fix it, and was told I couldn't speak to a supervisor, and they had no idea who was the representative at Autodesk who handles their relationship with ******** Very frustrating to do business with.

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a perpetual license for ********************** building suite ultimate2013 and have had this program for 12yrs. Now i get a notice i cant use my program because the license expired. This is a non expiring license software program. ********* uses the excuse its not supported anymore as an attempt to expire my license. I am not asking for support. Like every other software perpetual license there is no expiration of the sofware as long as the operating system is compatible. I asked autodesk to fix this issue and they told me i need to upgrade to a revolving paid license of thousands of dollars. Because 2013 this is not supported, if they didnt support the software to actively expire the license then this program would still be working. They actively support it to cancel and perpetual license to force an upgrade to a subscription for thousands of dollars. Thats unacceptable and should be addressed and a remedy be done to address this

      Business Response

      Date: 04/22/2025

      New case number 24229074 created to contact customer and assist with previous version activation. 

      The software you are trying to activate is not eligible for use under the Previous Version Rights benefit. Autodesk no longer supports versions 2016 and earlier which includes activation. The reason for this change is the code generators for these versions were built on aging technology, some of which are no longer supported by the vendors who built them.

      We highly encourage you to purchase a subscription of Autodesk software, to keep your license up to date and keep benefiting from our support.

      To learn more about Autodesk previous version right please visit the link below

      ******************************************************************************************************************************************************

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 7, 2025 Live Chat was not working so I called *************, **: ***************. The lady in another country all she said 100 times is HELLO. I called back and got a gentlemen in another country that did not understand nor speak English. I then tried chat again and the chat bot said I need to contact support for help. Then CHAT stopped working again. My subscription says Fusion Legacy 2024 -I am trying to find out what software will be taking the place and the cost before my October renewal. I am doing this early to find out if I need to be looking for new software due to the lack of USA ENGLISH speaking support, despite the CA phone number.

      Business Response

      Date: 04/18/2025

      New Case number 24217485 with Tier 2 support Agent has been opened with customer *****************************************, multiple call attempts and voicemail left ************. Email follow up sent and awaiting customer reply

    • Initial Complaint

      Date:02/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. I cannot find a telephone number to cancel a subscription that I do not have that lets me talk to a real person not just tell me to go online. 2. The automated computer helper tries to get me to sign on to an account I do not have. 3. I do not have this product, I do not want this product. I really do not want to pay for this product that I do not have or want. I tried to contact them and they ask for a credit card for a consultant fee.

    • Initial Complaint

      Date:02/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for the software over $2000.00 and now I can't use it. I am on a fixed income and can't afford to keep buying it or rent what I own. I want to use the 2008 mechanical software. I can't afford another computer.

      Business Response

      Date: 02/18/2025

      Hello

      I've asked a member of my team to reach out regarding this complaint on Autodesk Support Case ******** in order to follow up. Please send any additional information, such as the license registration information, in reply to emails from that support case.

      Thank you

      Autodesk Client Services

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto desk agent advise for me to renew my subscription to receive 30 days of license for Autocad *** it expires after 2 days and they said since I called on the 15th day of it being expired I cannot get a refund. My children had the flu and I was unable to use the program and o would not have known about this. They are refusing to refund me back and provided horrible service.

      Business Response

      Date: 02/16/2025

      Hello Ms. ******* (and BBB Team)

      It looks like this complaint was followed up on through Autodesk support case ********. Please let us know if there are further questions we can help to follow up on and we'll look into them promptly.

      Thank you

      Autodesk *************** Team

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. They did not offer a resolution however my credit card is now handling the claim, thank you. I will close the BBB claim for now.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:02/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Autodesk has been sending me threatening emails because they think that I shared my license with other people. I have been a customer for over ******* and always paid for my license. I am a consultant and use AutoCAD ** on multiple computers and laptops depending where I am working.I have tried multiple times to talk to someone and even answered the emails begging them to call me. My payments are always up to date for my license, but they are threatening to charge me $16,000 because they think I am giving my user and password away. they are dead wrong about this and need to do better due diligence before they harass one of their most faithful customers.They also have made it impossible to talk to anyone at any of their locations. Customer support is horrible and also abusive. I have waisted so much of my time that I could have been billing my customers trying to help ********************** realize that their data mining algorithms have critical outliers.This kind of harassment should never happen to faithful 30+ year customers.

      Business Response

      Date: 02/24/2025

      Hello ***** (and BBB Team)

      I've passed along your concerns submitted here to the appropriate team within Autodesk, and they let me know they're working on reviewing the information you sent which can take some time. They don't always call right away, but the best path to confirm any details is to reply to the emails previously sent. I can also pass along any additional feedback.

      Thank you 

      ****

      Autodesk Client Services

      Customer Answer

      Date: 02/24/2025

       
      Complaint: 22931636

      I am rejecting this response because: I have answered many threatening emails and nothing changes.  I have asked them to call me in my response emails and attached my phone number to resolve this.  I get no response at all.
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:02/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me 476 dollars for a subscription to their 3d modeling software, and I never received access. They also refuse to refund me the money OR give me access to the software.

      Business Response

      Date: 02/03/2025

      Hello team

      ********* from our team reached out to the customer on ********************** support case ******** by phone to confirm we had provided access according to the order, access beginning today. This was confirmed via phone to be satisfactory.

      Thank you

      Autodesk Client Services

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 13th I was charged $2108.56 I did not notice the charge until the end of December. I reached out to **************** they said it was a a recurring subscription and it was a valid charge. I reached out to Autodesk (Jan3 )and explained that I did not have access to that account or the email attached to it. they stated since it has been longer than 30 days since the charge I was not eligibly for a refund. so now I'm pay for a full year of something I do not have access too nor need access too. If they will not refund the entire amount I should at least be credited for the next 10 months.

      Business Response

      Date: 01/09/2025

      Hi team

      We have created Autodesk support case ******** in order to reach out to ******* ****** regarding this charge and how to address the refund. I'm asking a member of my team to reach out in the morning to follow up.

      Thank you

      ******

    • Initial Complaint

      Date:12/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/19/24 I received an email from Autodesk stating: "Currently, Autodesk offers a 10% discount on multi-year subscriptions when you renew or switch eligible subscriptions to multi-year. This option provides predictable pricing, long-term savings, and the flexibility to pay annually rather than paying for the entire three-year period upfront." It went on to say that starting 1/7/25, that discount will drop to only 5%, and encouraged customers to switch to multi-year terms to lock in the 10% discount now. I was interested in doing that, so I went online to my license renewal section of the website, and found that I could remain paying for the license annually at $480/year, or get a ****** term for $1365. This calculates out to a savings of only 5%. I used Autodesk's live chat feature to ask why I wasn't getting the 3 year term offered at $1296, and the agent was unable to help. I started a case with customer support, and after many back and forths, they told me that the 10% applies only to those who buy the software license today at the current market rate of $505/year. They maintain that the annual price I pay of $480 is already discounted (although it does not indicate that anywhere on my online account), so all they were willing to discount was an additional 5%, which is how they came up with a 3 year term of $1365. I told them that their email is false advertising, aimed at existing customers with upcoming renewals, who are NOT the people who are buying their license today at the market rate. The amount of money here is not the issue, it is that they are sending out lazy, misleading communications, hoping that no one bothers to pull out a calculator and check their faulty and bad math. I have attached the full email here for your review. Thank you.

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