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Business Profile

Computer Hardware

Autodesk, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Autodesk, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Autodesk, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your 2023 REVIT is a JOKE, It dowmloaded and screwed my Drawings as well as the Library is hopeless as almost nothing can be used. Why do you sell a partly ready product ???It has deleted all my REVIT Family Blocks and I can even draw a toilet on my plans. Previously they were drawn and your program has deletded them. I am so dissapointed in your terrible program its beyond comprehension.

      Business Response

      Date: 09/30/2022

      Dear *******,

      I apologize for the frustrating experience you are having with our Revit program. I have reviewed your account and wanted to verify which license you are referring to so I can best assist you. If you are experiencing these issues with your *************** license, I recommend posting to the ********************** forums as this is our main product support channel for our education users.

      Revit Forums: https://forums.autodesk.com/t5/revit-architecture-forum/bd-p/133

      If this is about your Revit LT subscription license, I was able to locate a case where you received assistance changing the imperial default settings, and was marked as solved. I was unable to locate any other cases in which you reached out to us for assistance where I could find more details regarding your concerns. Please provide me more information, such as any errors you *** have received, when they occurred, any other versions of Revit LT have been used that *** have affected your drawings, and/or which in-product processes are unavailable. I will gladly assist with routing you to the correct support team once we receive the issue details.  

      Sincerely,
      Demi
      Autodesk ****** Services

    • Initial Complaint

      Date:06/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2021 I set the auto renewal to off. I didn't want the Autocad program then, but chose to continue with the subscription. June 2022 there is another charge for the Autocad program even after turning the auto renewal to off. Autodesk employee responded in broken English that they will not be resolving the issue.

    Autodesk, Inc. is NOT a BBB Accredited Business.

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