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Business Profile

Health and Medical Products

Cooper Companies, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cooper Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cooper Companies, Inc. has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 33 Customer Reviews

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    Review Details

    • Kimberly B

      Date: 04/10/2025

      Kimberly B

      Date: 04/10/2025

      My rebate does not specifically state eye exam and purchase location must be the same place. It says you must purchase from a prescribing eye professional. The wording seems to be confusing to scam the consumer out of rebates. This type of wording should be illegal. Someone should require the company to update their policies on rebates or word it in a way that states must be the same place that you received the eye exam. ***** this contact company. The rebates get denied. **************** keeps repeating that it states it the same location but nowhere on this rebate does it state this. **** business failure to **** customers.

      Cooper Companies, Inc.

      Date: 04/11/2025

      Hello ********, We looked for a rebate for you but cannot locate anything. Could you please call us so we can look into this? ************. Thank you.

    • Sarai D

      Date: 03/27/2025

      Sarai D

      Date: 03/27/2025

      The rebate was a bit of a scam. Although I was approved, I didn't get the rebate until 08/2024 and it expired 02/2025. The way the expiration was written on the card made it seem that it expired 02/25/2028 which would make sense as I have had other rebates issued through other companies and they typically give you 3 years until expiration. I contacted their customer service and after being placed on hold for a long time, they finally told me that they cannot reissue a new card with the remaining balance on it or extend the expiration. Apparently there isn't sufficient funds available on the card to reissue digitally? I don't understand how it would be too expensive to reissue a digital card? Anyways, I will never fall for this again.

      Cooper Companies, Inc.

      Date: 04/15/2025

      Hello, *****, we have worked with our third-party vendor to have your rebate card reissued. They are reissuing the card. We have also sent you an email to make you aware. Thank you.

    • David S

      Date: 02/18/2025

      David S

      Date: 02/18/2025

      Scumbags at Coopervision took our order in early January but refuse to update status in late February. Company is non responsive to calls and e mails.

      Cooper Companies, Inc.

      Date: 02/19/2025

      Hello *****, we apologize for any inconvenience you have had with your order. We need some more details in order to investigate your order. Could you please call us at your earliest convenience so we can help you? **************. Thank you.

    • Matthew W

      Date: 01/14/2025

      Matthew W

      Date: 01/14/2025

      I purchased a years worth of contacts. My eye doctor instructed me and walked me through how to fill out the rebate. They said because I got a years worth I qualified for the full 200 dollar rebate. I filled out everything as stated, took photos, purchased them from the same doctor *** wrote the prescription, my insurance only paid 120, I paid over 600, they just completed the claim today saying it was denied due to me not being eligible I read the rebate and the instructions. The only reason I purchased a full year at a time was because of the rebate I will be contacting my eye doctor and informing them of how difficult this has been and if it doesnt get resolve I will be returning them and going with a different brand.

      Cooper Companies, Inc.

      Date: 01/15/2025

      Hello ****,

      Based on the information we can see with our third-party vendor you uploaded a new claim with the 2025 rebate code yesterday. One of our specialists reached out to you to let you know if you have any further questions, you can call us, but this rebate should go through with the 2025 code. Thank you.

    • Sandra H

      Date: 12/17/2024

      Sandra H

      Date: 12/17/2024

      Nowhere,that I've read on the rebate form states that the contacts that qualify for the rebate must be purchased in the location that you get your eye exam. I spent more then an hour gathering required paperwork from eye doctor and uploading them and filling out forms. When I had been declined with no explanation.. just "submission declined". I called customer service. I told her both my daughter and I have ordered online before several times and still qualified. Why was this not stated clearly upfront? What difference where I purchase from?

      Cooper Companies, Inc.

      Date: 12/18/2024

      Within the rebate form it states "All purchases must be from the same eye care practitioner who prescribed your contacts, or from an affiliated location with that practitioner". It is notated on CooperVision Consumer Website, "Please note: Rebate claims must be submitted within 60 days of lens purchase. All receipts must be from the same eye care practitioner who prescribe your contacts, or from an affiliated location with that practitioner."

    • Savanna K

      Date: 12/03/2024

      Savanna K

      Date: 12/03/2024

      Got ripped off $70 on the rebate that I was saving for Christmas use for my kids because apparently it expires. I Will never purchase from them again .

      Cooper Companies, Inc.

      Date: 12/04/2024

      Hello ******** I am sorry to hear you had an issue with your rebate expiring before you could use it. We have worked with our third-party vendor that handles the rebates, and it will be reissued to you. Please note that the rebate token does expire 90 days after it is emailed to you. Thank you.

    • Lou B

      Date: 11/26/2024

      Lou B

      Date: 11/26/2024

      An awful website for the rebate that seems purposefully difficult = less likely they will have to pay the rebate as you get frustrated and give up. It states "use the drop down menu to choose your product type" - there is no drop down menu which makes it impossible to fill this out properly = "your submission is not eligible for a rebate as entered". This seems purposely difficult to scam the consumer. Please stop blaming "third party vendor" - if you're not happy with the poor customer service they provide then you should be getting someone else. If you don't seek to change vendor then you must like the results. I don't and will be seeking a different contact lens supplier

      Cooper Companies, Inc.

      Date: 11/28/2024

      We apologize that your experience using the CooperVision consumer rebate website has not been favorable. The consumer rebate website representing CooperVision, is managed by an established international partner. We tested the website and have found no limitations with valid rebate offers. If a consumer is experiencing difficulty, the partner offers live customer service support to guide the consumer with the rebate entry. We would suggest the consumer contact ************** for additional support and guidance. Rest assured however that your feedback has been shared with the CooperVision Marketing team to alert them of your experience.

    • Kristina A

      Date: 11/14/2024

      Kristina A

      Date: 11/14/2024

      This company doesnt help with the rebates it offers and makes you jump through unnecessary & undocumented steps to acquire your rebates

      Cooper Companies, Inc.

      Date: 11/18/2024

      Hello ********, we are sorry to hear that you are having issues with your rebate through our third-party vendor 360. You were only missing the box end tabs, but we worked with them to get your rebate approved. Thank you.

    • Rose H

      Date: 10/27/2024

      Rose H

      Date: 10/27/2024

      My rebate card expired 07/24. I contacted CooperVision in October to see if they would issue a new card. After quite the runaround, I eventually spoke with someone who said that had I called within 60 days of expiration, they would have reissued, but now that it was outside the 60-day window, they refused to. So - some exceptions will be made but not all? The icing on the cake was receiving a "sorry for the inconvenience" email. It was not "inconvenient" - it was $30! I am switching contact lenses providers over the way this business behaved.

      Cooper Companies, Inc.

      Date: 10/29/2024

      Hello ****, We are sorry to hear that you have had issues with your rebate card and it expiring. We contacted our third-party vendor, 360, and they will be reissuing the rebate for you. Please do not hesitate to reach out to us directly with any questions, ************. Thank you.

    • brice d

      Date: 10/01/2024

      brice d

      Date: 10/01/2024

      Their rebate system is either a scam, or never works. you need to upload receipts which it won't let you do - error!! lol assume you are not going to get that rebate when you make you buying decision

      Cooper Companies, Inc.

      Date: 10/02/2024

      Hello, we apologize for any issues and inconvenience you have experienced while using our third-party vendor for your rebate. 360 will be entering if your information for your rebate and it should be completed within 3-5 business days. Please be on the lookout for any communication from them. Thank you.

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