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Business Profile

Collectibles

Collectors Holdings Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Collectors Holdings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 116 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sports memorabilia not certified correctly and the possibility of counterfeit

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a 1951 ****** ****** ****** card (Premium1 grading package) to PSA which cost me $1,349. It was returned ungraded, labeled N4 Questionable Authenticity, with no detailed reason or evidence provided, and PSA kept the full fee.I contacted PSA directly but received only a vague statement about preventing counterfeits. I also filed a dispute via Cash App, but it was denied. I am asking for a full refund (or clear, specific documentation of why the card was deemed inauthentic). I submitted a high-end premium service and received no grading or detailed explanation.

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: January 17, 2025 Amount paid: $150 USD Product/Service: PSA Collectors Club Membership (including subscription to monthly collector magazine)I purchased a PSA Collectors Club Membership on January 18, 2025, for $150 USD. One of the advertised benefits was a subscription to their monthly collectors magazine. According to their website, the first issue should be delivered by the end of March. It is now June and I have not received a single magazine.I have reached out to PSA multiple times since late March through their customer care system. All responses have been vague, generic, or automated. No one has taken responsibility for my request or confirmed the status of my subscription. I have specifically asked whether I paid for a service that is not being fulfilled and whether my subscription is even valid. I have never received a clear ********* dispute is not about buyers remorse, nor am I simply asking for a refund. I only want *** to fulfill what was promised in exchange for my payment. However, if they are unwilling or unable to provide the magazines, then I expect a full refund.This experience has been frustrating and disappointing. I feel ignored, and I believe it is unacceptable for a company of this size to show such poor customer ********************** and disregard for paying members.I would like *** to take full responsibility for the service I paid for. Specifically, I want them to confirm that my Collectors Club Membership is active and that the magazine subscription is being properly processed. Most importantly, I expect to receive all the issues included in the membership as advertised.If, for any reason, *** is unable to provide the magazines or fulfill the terms of the membership, I request a full refund of the $150 USD I paid in January 2025.All I am asking for is to receive what I paid for nothing more, nothing less.

    • Initial Complaint

      Date:06/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/03/2025 I submitted a type 1 1928 photo of **** **** TRIMMED as a regular non DNA autograph order because the photo was utterly trimmed all u could see is writing ....after a month of being cold just sitting lost in a box somewhere in recieving not entered in the system yet I kept religiously calling everyday to get an update but psa was blaming the high volume of packages they receive so finally an agent located my package and promised me a vohcer then about a week later I call again and now my order is a problem order and I cannot use the voucher because psa was stating that they did not do anything wrong but im eligible to use the voucher in the future on another order and then they wanted to blame the whole time late because its a problem order because it was not submitted as a dna order witch that was a lie then a guy from crc team emailed me stating I have to pay a FULL AUTOGRAPH PRICE in order to get my order to process witch was a ridiculous price of only three letters that they say its an autograph witch nobody knows what was written before that because the photo was badly trimmed it signed"uth" nobody can even actually imply it says baberuth because its missing the price was **************************************** a letter for photo authenticity but no reply now its been 2 MONTHS AND A HALF and my order is still sitting I DEMAND the voucher to be placed on THIS order

    • Initial Complaint

      Date:06/02/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against PSA Collector's Vault (**************************) regarding two high-value trading cards in their custody that have been effectively inaccessible due to ongoing technical issues with their **** integration.Cert #******** was listed on **** and accepted for $9,000 on May 24, but no payment was processed, and the listing was removed without giving me the option to relist or retrieve the card.Cert #******** was accepted for $3,000 on May 21 under similar circumstances. It remains listed as "out of stock," and all attempts to cancel or relist it have failed.These issues have persisted for over a week, despite daily outreach to **** support team and repeated assurances that their engineering team is "investigating." During this time, I have been unable to access, sell, or reclaim my property, costing me a combined $3,300 in lost sale value based on current market ******* someone who stores over $100,000 worth of inventory in PSAs Vault, I expect professional handling and timely resolution of sales or technical issues. Instead, ***'s system failures have prevented legitimate sales from being completed and have withheld my ability to access or manage my own assets.Its especially concerning that *** promotes its own PSA Offer feature (which typically generates lower sale prices) while failing to uphold commitments tied to third-party platforms like ****raising questions about fair business practices.I have requested either:Immediate release or relisting of the affected cards, and Compensation of $3,300 in PSA credits or equivalent for the lost ************** date, no meaningful resolution has been provided.

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When you join *** membership, you are sent a ************ and a Promo card, but from the day I joined until now, I have never received any of them.Invoice Invoice number C98E786D-0001 Date of issue January 30, 2025 Date due January 30, 2025 PSA ******************************************************************************************************************************************** *************** **************************** Bill to Shinichi Hyakutake ?631-0806 ????????3-15-1???????4-103 ***** ********************** Ship to Shinichi Hyakutake ?631-0806 ????????3-15-1???????4-103 ***** $149.00 USD due January 30, 2025 Pay online Description Qty Unit price Amount PSA Collectors Club Annual Membership - Standard Jan 30, 2025 Jan 30, 2026 1 $149.00 $149.00 Subtotal $149.00 Total $149.00 Amount due $149.00 USD

    • Initial Complaint

      Date:06/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been ordering PSA graded vault cards through **** directly through ****. **** forced an order through and before the order shipped I asked *** to change the order to a vault card due to the fact that **** forced this order through. None of my other cards were forced through in this way, only the single card,I have been ordering PSA graded vault cards through **** directly through ****. **** forced an order through and before the order shipped I asked *** to change the order to a vault card due to the fact that **** forced this order through. None of my other cards were forced through in this way, only the single card,1986 TOPPS #*** ****** ********* PSA 6 1986 TOPPS #*** ****** ********* PSA 6 Item number: ************ Item number: ************ PSA would not make the adjustment & despite my persistence that they not ship the item, refused to cancel, refused to adjust the order, and went directly to shipping the item.PSA would not make the adjustment & despite my persistence that they not ship the item, refused to cancel, refused to adjust the order, and went directly to shipping the item.I tried to communicate clearly with them when they said oh we don't really do that & said that it was up to another group to make the decision, this is what their customer ********************** said. I then received notification that they are refusing to make the adjustment they are refusing to put it in the vault they are refusing to cancel.I told them I would open a BBB complaint, leave negative feedback, refuse the shipment, and dispute the charge.They are still insisting on shipping the item.

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** charged my bank for a membership starting May 11th 2025 through May 11th 2026.I sent multiple emails not to renew my membership for this year. Their response was they can't refund.

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I suppose to receive my monthly membership magazines for March and April but I never got them from them and I paid for them through my membership which was like more than $100 monthly so please I need replacement asap for it or refund.

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I mailed in sports cards to them to have graded originally I only had one for the march special ***** per card for 10 days service so I call in to them for a question about something else so the agent told me I can add upto 4 more cards to the order to get the special price he said to write it in and initial it So I did that sent them in so I guess they had some problems with it I would have never did it if there agent did not recommend it so anyway its already been 2 weeks when I paid extra money for the 10 day service now the telling me 10 to 15 business day just until the get back on track plus the original 10 business the take to grade so you looking at well over a month when I paid for 10 days service they will not offer any compensation its not fair because again if the agent did not recommend I would have not done I want the price adjusted

    Collectors Holdings Inc is NOT a BBB Accredited Business.

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